working as a customer service rep from home....sm
Posted By: very interesting on 2006-08-30
In Reply to: What was it about exactly? - anna
taking phone calls like orders for things, etc., showed very pregnant woman with little kids with phone headset working on computer . Raved about flexibility, own hours, fit her schedule, blah, blah.... Had to be able to work alone, etc., all the work ethics we have to have, and good typist. Full time, they said pays VERY well, with emphasis on the "very." I think this woman was making 12-15 an hour, can't remember exactly. Said there were about 10,000 women doing it and it is the up and coming thing. Check out the GMA website... I think it was "Women at Work"...... something like that.
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customer service
We tried for five solid weeks to get signed up with Vonage. Wasted well over six full hours over the telephone (we just have a plain old residential house, some question of a second line coming out of the house, but no other complications) with 99% ESL's who could not communicate properly with us. The savings were the carrot in front of our face, which is why we were so patient with having them try to get us set up, but because of one fiasco after another with JUST TRYING TO GET US SET UP, we decided it was not worth it. We will wait until it has been perfected. Also the 9-1-1 was a very important factor, as was Privacy Manager for us. Weigh your options. Best of luck to you.
For customer service.....
Someone filled me in that if (when) you get somebody from overseas, all you have to do is ask them to transfer the call to somebody in the states. That way you don't have to try to decipher what they are trying to say, and you get someone from the U.S. I tried this, and it worked well with no problems.
Those Customer Service Centers
You have to do what I do. Sometimes if I call and I can't understand a word the service rep is saying to me (after telling me his name is Paul), I ask them to send me back to an office in the United States. They generally don't know what to say at that point because they have no scripted answer to that type of question. It gets your point across without having to resort to nastiness (not implying that you were in any way), which I used to resort to and you have stumped them to the point where they generally will return you to the main office which is in the U.S.
Take care and good luck with the doctor.
Have to talk to Customer Service. There are only one or two
models available with XP. I got one about a year ago. Saw a post recently that someone had just got one with XP through them, an Inspiron I think, and that they had a few left at that time.
Dedication to customer service? Are they SERIOUS?
x
Here is customer service email
Shame on them for not letting you know would cost $10!!!!!
click the link and send Paypal an email with your question
Just talked to offshore customer service
I just got off the phone to my CC company. The sales rep that answered had no accent but on a hunch I asked where she was located and after much hesitation, she replied she was in the Phillipines. I told her I wanted to speak to a rep. in the US. She put me on hold and a few seconds later returned, asking me why. I told her I was totally against offshoring. Once again I was put on hold and after a long wait, her supervisor got on the line. This was a male with no accent so to be sure I asked him where he was located and again, the answer was the Phillipines. I told him I wanted to speak to a US rep. He asked why and I told him I was against offshoring. He said it was not possible to tranfer me to a US rep. I explained that I had made this same requist before and had been transferred but he said it was not possible this time. I told him I will email the company and try to get a US phone number that way. I will let you all know what happens. I am so angry I could spit.
purchasing computers with customer service in US?
okay.here it goes. I thought it might be worth asking if anyone know of any companies that sell computers where you don't have to go through customer service outside of the US? TIA.
Call Nicole at customer service...
This is THE best company I have ever dealt with. I downloaded the trial and in a day or two received a very nice personable email from Nicole wanting to know how I liked the Gearplayer. Then my trial ran out before I really got to try it because we had to go out of town so they let me try it an additional 5 days. On my fifth day I had just started working and was so behind because I took my mom for a test. It was last Thursday actually. I placed my order over the phone and was going to have to wait until Monday for the software to come in. Nicole gave me a third extension so I would not lose money and the software arrived the very next day!
I do want to add that when trying the 3rd trial I had the same problem you are having and I called their tech depatment. Mike had me back on within minutes without putting me on hold even one time!
The customer care is unmatched and the product itself has the best sound quality and the settings are so easy to use. I can't recommend them enough. Good luck!
Their customer service is pretty good when you have
s
That's because Dell's customer service is outsourced to India. sm
The guy probably answered yes, yes, yes to all your quesions and didn't understand a single word.
I wish customer service departments would stop hiring
these people who have this terrible nasal twang of those wannabe CSI Miami blonde bimbos (the so-callled bullet expert). You cannot understand a word they say, everything is nasal and words run together. If doctors ever pick up this habit we are sunk.
Does anyone have a contact # for Medword? They have awful customer service!
After contacting HomeEx I ordered the Absolute Experience tapes through them. I wrote under additional instruction to tell the delivery person "Do Not Knock!"
Today the postman bangs on my door and needs a signature confirmation. If he had those instructions he would have delivered it to the apartment office. If I had been working, I could have lost my job for the backroud noise!
I ordered a 3 CD set and in the enevelope there is only 1 CD and transcripts that do not match it.
The outside cover says Package 1 of 2. Why wouldn't they send 3 CDs and the transcripts in the same package? From the ad it is a "set" of 3 CDs. I go to the website to contact them and I need an invoice # to email them about a shipment! There is no original invoice or copy or anything in my package! I called the # on my package but it's HomeEx not Medword.
Does anyone have a contact #?
GearPlayer customer service stinks - if you need to reload onto another computer (i.e. you get a new
You have to call them to get a new install code,but first they have to fax you a request sheet to be completed and faxed back,then they have to okay the reinstall and give you a new code. They are NOT available after hours or on weekends, so if you have an emergency such a computer crash,you are out of luck.
Check your boxes and stuff for some sort of customer service...
I think you got a bad one. Return.
Like customer service everywhere - people don't care, no self-respect, no respect for.
nm
Dell customer service is overseas. I have had a Dell, a
Toshiba Satellite, and an HP. The Dell was a piece of junk from day 1. The HP hard drive crashed after 4 to 5 years, but otherwise no problems. I bought a Toshiba about 6 months ago and it is okay, nothing special. I was looking at the Sony Viao and the salesman said that some laptops are made to be portable, but that the Sony was not one of them, but the Toshiba was. My keyboard also has a numerical pad on it, but it throws the other keys off a bit, so when I'm in a portable mode and don't have room for an external keyboard it really slows me down. I have a Duo Core processor and notice no difference whatsoever in speed, the number of programs I can have open, etc. I have also noticed that even when I am not on battery power that every so often the battery is charging. I don't know if this is a defect or something that is supposed to happen, but I need to investigate it.
My kids have suffered greatly from me working at home with them home. SM
I have been working at home as an MT since my two kids were born. They are now 4 and 5. In the first few years, I had no help whatsoever. Their father was a bum who didnt work or take care of them while I worked. Your children get neglected while you work basically. And babies and young children desperately need your attention while they are home with you.
My kids have so many behavioral problems right now because of their neglect. I would try to set them up with things to occupy themselves, like coloring or a movie, etc.
I finally put them in day care and things have improved, but there are still a lot of issues because of the damage that was done. They still try to seek attention by doing bad things and they dont listen to me because they are so used to me letting them get away with a lot of stuff because I was too busy typing to discipline them in their early years.
If I could do it all over again, I would definitely have put them into day care from the very beginning.
My advice would be to seek PT care for your baby. Maybe you can do some work around her schedule a little when she is home, like when she takes a nap, and then bang out a bunch of work while she is in day care.
Working for more than one service.
Thanks for all the input. I appreciate the help. I don't like to put all my eggs in one basket.
DQS XP home Service pack 2
Hi there. I have a new computer and run XP home edition which contains service pack 2 and have never had a problem with DQS. My brother, however, ADDED service pack 2 to his older XP professional edition and had nothing but problems and eventually took it off. However, he downloads music and stuff and doesn't really know if the service pack was the problem. (He is not a transcriptionist, so no DQS info there.)
Hospital at-home job vs. service
Here is the scoop: I work for a service now, but was offered an at-home position with a local hospital at $14.70 per hour with benes. WHAT SHOULD I DO???????
With the service I work for at home, we also
have access to the patient's electronic record to verify dictation.
Working for a private service
I just started working for a small independent service and was wondering if I could have some input. I am getting paid .13 a line and the service takes 25% of my gross earnings. Is this normal? Or is the percentage too high?
If you are talking about working for a service
it is about par
She's talking about an IC, not working for a service.
I am talking about working for a service
no message.
Suggestion for those working for a service (sm)
Unless you are quite computer savvy, it does not pay to just blindly follow advice you may see from MTs who are also computer gurus as to configuring your computer for efficiency. These so-called efficient programs are not always easily compatible with the platforms services use. Always call your company's IT help department and ask before making a change.
For instance, my company uses ExText, and I was not too smart to switch over Mozilla Foxfire. I'm sure it is a great program for independent MTs who can set up whole systems with their eyes closed, but it has caused some headaches for me in my fairly computer ignorant state.
Then when my computer got slow I figured it was a virus, so I downloaded this "highly recommended" software, PC Doctor. Again, I'm sure it's an excellent program, but it disabled all sorts of things on my computer that I need. And it wasn't even a free program. Grr. My IT person told me they use a free program. Wish I'd done that one instead.
And to think I do these things to speed my computer up! I'm such an id-iot.
working IN A HOSPITAL is different than working at home.
Someone can steal you identity from the internet if they want to. Why would you go to the time and trouble to jeopardize a job that requires some level of skill to steal someone's identity or medical records? You could get a job as a retail clerk and get info easier than going through the testing required to become an MT.
Somehow working at home translates into not really working
My in-laws are the worst. Whenever they plan something last minute and my husband says that I had to work, they say, "but she works at home!". When I one time mentioned I had a "schedule" and basically punch a clock and work full time, I don't think they believed me. They will sometimes call mid-day during the week if they are in the area to see if I want to go for lunch, etc! The best is, my husband doesn't make all that much money, so where is it coming from, the money fairy? I am ready to strangle someone! So I know how you feel and I'm sorry it upset you. You are not alone.
To me working on a holiday is a premium service and the IC should be compensated anything
above and beyond the call of duty. I have charged more per line when working a holiday only when it has been specifically requested that I work the holiday. If I decide to work on a holiday just because I want to catch up or I have free time, I won't charge extra for that.
But if the client asks me to work a holiday because they need coverage, then I will charge a little more per line, usually just a couple of cents more per line. I don't understand why anyone wouldn't "dream" of doing this. I've known computer technicians, electricians, plumbers etc. who charge more for after hours calls and holiday calls. Why should we be any different?
If you use LecStar as your home/business phone service read this....sm
They had a judge sign a Chapter 7 bankruptcy order on 10/2 and have begun cutting off phone service to residental and business customers. I found out about this when I attempted to make a long distance call today (I had the unlimited long distance home phone plan) and got notification that I had no long distance service available. Upon calling them the representative told me that they're working on cutting phone service to everyone and at any time I could lose service. I've called the "mega" phone service for my area, BellSouth, and signed up to switch hopefully before the line is disconnected by LecStar.
Interestingly I had signed up for their service through a cooperation they had with my power company. The power company just found out yesterday about the bankruptcy and services starting to be cut off and is in the process now of calling every power company customer who had phone service with LecStar and telling them what is happening so that hopefully no one else will be caught off guard with a disconnected phone service.
Made 11-12 cents a line working for a service in 1989
sucks
Just read whole thread. Yes. Working for a service is okay because line rates
actually have gone down. Just make sure they pay for spaces, headers, footers.
What service pays sick time, not working, vacations, etc.?
Where? I have never gotten paid for any of these, especially sudden illnesses, or I would be rich!
Working from home
 When I get all the nosey/rude comments about working from home, I gave up justifying it and only now say..."It works for me, I don't even have to get dressed and can make a ton of money working from by bedroom, using all the high tech equipment that allows me to do so"..leaves it up for interpretation and usually shut's them up
working from home!
 I've been working from home since it was first allowed, can't really remember the exact year, but for sure no later than 1984. My family has always said, "get a real job", "why are you stuck at home, go work at an office where you can be around people", and on and on and on and on, ad infinitum!!! I don't really have "friends" anyway because I've always been a hermit. But guess what, now the only members of my family left alive are my brother and my sister and they STILL say I should get a real job!! I just give them a disgusted look and say "yeah....I really want to have to deal with traffic jams, proper clothing regulations, no smoking rules, break time rules, punching in an out....does that seem to fit my personality???" Of course they say, "well I can see your point". However that does not keep them from saying it again some time later. Guess it is never ending, so just ignore it and laugh at them. That is all it deserves is a good laugh!!! Quite honestly, I think they are jelous.
** 
MT working at home
Ihave to tell you that in order to do MT work you have to really LOVE the job because of the long hours and the amount of research that you need to do on the reports. I am not trying to discourage you, as I was in your position not that long ago, but 'ya gotta love this job. Otherwise, there is no way to succeed. You won't make millions, and chances are you will make a pittance, but if you are enjoying it, then that is the best way to go into this.
I wish you much luck.
Gaile
Working from home --
I thought that could only be done working inhouse. Thanks.
Working at home
To make at least $15.00 an hour at home, a person would need to transcribe 150 lines per hour and be paid .10 cpl. This comes with experience but you have to find the right company.
I am in a small rural hospital and I know our Transcriptionist does not get $15.00 an hour.
working at home
Definitely pros and cons to working at home. I consider myself a sociable person and feel hemmed in sometimes as well, even tho I have hubby, 3 kids and 2 dogs. I have done MT on the outside and it's nice to go and be with others doing the same thing, (it's great to have someone there to do "a listen" when stuck on something difficult) PLUS I also miss company potlucks, birthday celebrations, gossip (he he) and other "officey" stuff. Now that I'm working at home, I try to go out on at least one "date" a week with a friend, either for coffee or lunch or happy hour. Also I volunteer for church and school stuff. Come to think of it, though, I do find myself striking up conversations with complete strangers while shopping in Wal-Mart -- so maybe I DO need to get a life and get out more!!!
Working from home (sm)
Would like "k" to say if she works for a national, etc. I am "downsizing" to home and petrified, don't want people in and out of my home while I'm working, etc., also afraid of getting involved with the "wrong" national. I also would like a flexible schedule. Just a little scared after working 20+ years out of the house.
Anybody working at home, that
x
r u working at home or in their ofc?...sm
Seems to me if they told you 9-5, and yes, I remember your post asked about going home after you finish your work so I presume you do work in their office.....you have to be there from 9 to 5 I would presume. R U being paid hourly or salaried? Either/or, if they told you *work from 9-5* I presume that's exactly what they mean. When you work in an office for someone else, you have no flexibility for the things you were able to be flexible with when you worked from home.
Jes my nickel's worth....
working from home
I wanted to ask if someone knows the first step I need to take to do MT at home ?
Also may I ask what part of the country do you live in ? I am in Colorado. Help
working from home w/ little ones
I am expecting my 3rd child this winter and work at home. I am nervous about being able to work and tend to the baby. My 2 older kids are in school. Any tips or advice would be appreciated. I really do not want to put this child in daycare as it is expensive and I would rather have my child with me if possible.
Working at home
I used to work in clinic a 40 mile drive one way. I did this for almost 10 years. I starting figuring out how long I was on the road and it added up to almost a day a week. No wonder I had weekends to myself, but it did not seem like it as M-F I had lost that extra day, doing nothing but sitting and driving. Not very productive. Have been at home working for the past 6 years. There are pluses and minuses to everything. Sometimes the grass is not always greener on the other side. Weigh the pluses and minuses:)
Working at home
Wow! It sounds like you need to return to the office to work where you will maintain a clear head from your kids and other family.
Good luck!
She is working at home
She is working at home for them as an IC. I agree that she should charge for her time but she has to let them know. She needs to draw up a short contract stating what she services she will provide for what price, TAT, etc. Does not have to be a long drawn out 4 page contract just a simple one pager stating what she provides and what is expected of the account.
However I do not agree with the above poster on not letting your accounts know when you will be unavailable or out of town. You may not have to tell them where you are going but you have a responsibility to let them know you are not available and not simply do not show up. If I did that, my accounts would be looking for someone else fast. They all work with me when I take time off but again, to simply not acceptable. That is like waiting for the cable guy all day long.
Working at home...
Hello all!
I work out of my home for a physcial therapy office - I go every day and pick up tapes and return the paperwork I have completed along with the blank tapes back to the office. I don't have time to chat with the people who work there much, I have known some of them for a few years, but not close. I am not necessarily looking to make friends with any of them, but wondered what others do about connecting with people for social time. I am single, so no husband, kids, etc to fill that void. I love working out of my home very much, but am missing people contact and wondered what others do. I used to have many friends around here (rural Iowa), but most have moved away or gotten married and got busy with their families. Not a lot of choices of places to go to meet new friends - wish there was a way to create a work-at-home group in my area and maybe meet other transcritpionists or just find people who are experiencing the same things of isolation and what comes with working out of ones home. Any ideas or advice from any and all would be appreciated!! Thanks!!
lorlyn
working at home
Well, in word only am I free as a bird - but I have responsibilities, almost like having children of my own since I am the only one of my siblings who watches over my elderly parents - I check on them most every day and if they need help with things or have to be driven to a doctor's appt or other places, I do all that. I have asked other people to help when it was impossible for me to do so, but it is not something I can ask someone else to do on a full time basis. It is my responsibility and since they have always been there for me I feel it only fair I am there for them.
Believe me, I have entertained the idea more than once. Thanks!!
Lori
working from home
At home three years. Started at a hospital 1987, Manager for 12 years at any imaging center, then became pregnant was put on bedrest, out on disability, returned back to work, within two months, pregnant and on disability again. Returned to work, but with childcare for two babies at 380 week, decided to stay home and work evenings at the center. 2004, was asked to type at home by hospital where originally started my career. Loved being home all day with my kids. They would nap 2 hours, I would type, put them to bed, I would type. I made more money than working a 40 hour week and paying for childcare. I would change it for anything. My kids are 5 and 4, and they realize how lucky they are. What I enjoy the most is being able to give my sons a true "summer vacation" by being home. 
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