what would you do?

I do transcription for a client whose work all goes back to them via one Wordperfect file.  I am constantly getting calls or faxes from them that they didn't receive one or two of those files.  I don't understand how that can happen since all patients are in one file (I do ctrl+enter and start on the next page/patient).  I wonder if someone is printing out the work and then somehow the 1 or 2 or however many get misplaced.  It's beyond me how they lose these things.  And it doesn't just happen occasionally.  This is almost every file I send to them, they lose a couple notes.  Anyway, this morning I got a note telling me they needed dictation on about 5 patients.  I had just finished one file this morning that had 3 of those patients they were needing and so I notified them to let them know I had already sent that file this morning, so they should have those 3 patients, but that I would check on the others.  I got a message back that said, "the file was double checked and those patients are not there."  Well, the funny thing about it is that there were a couple of blanks in one of the "missing" notes that I had faxed earlier and asked them to fill them in, which the P.A. did and faxed back to me, yet office person is telling me she "double checked and those 3 files aren't there."  This is very frustrating for me because she can't really have "double checked" because they definitely got the file with at least one of their "missing" notes!  I know the others have to be there too, because how do 1, 2, or more notes go missing from one file?  How do they get some without others?   

• what would you do? - dilemma for a client
  • I have that problem once in a while - Getting older
    • yes, that happens to me too... - dilemma with a client
  • re-sending reports - anon
  • Send the file to them via hypersend as it has tracking. sm - LMT
  • send list of patient names - just an idea
    • I actually do that!.....sm - dilemma with a client
    • I really like this idea. sm - trose
      • BTW, I have a 24 hour turn around time sm - trose
        • this is exactly what happens to me too!..sm - dilemma with a client
        • they would probably lose the list of names. LOL nm - just an idea
  • I had the same problem with a former - KT
  • What I do. - sm
    • Great idea. - nm
  • Discuss this with OM and explain PA made - corrections so file WAS recieved by office. nm
    • I actually did call the OM.... - dilemma for a client
      • Tell them will have to start charging for time - finding these for them. $ usually gets results.
  • Might tell them, humbly, that they DID recieve - files as PA corrected blanks and they might
    • want to check on their end to see what wrong - so they can be sure not missing other docs. nm
  • Tell them they can't have it in one file. - MslaMT
    • I have the same problem as the OP - trose

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