they will not provide you with customer support.
Posted By: if you do that on 2007-11-29
In Reply to: I bought a new one from Dell almost a year ago and talked with the CS person. She told me the - jo
I had problems tyring to defend that I should have customer support if I did such a thing. They will help you load XP but they will not give you any customer support afterwards, I never loaded with XP but after telling them the sales person gave me the wrong info (I wanted to make sure I could still use this computer if a company was still with windows XP and the sales person said no problem) This was last summer. After fighting tooth and nail they credited my account. Tell them you want it for a business so that way you get someone who knows what they are talking about, hopefully.
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Maybe call customer support? HA! sm
But if your warranty has run out, they'll charge $20 or more, and as often as not they probably don't know what they're talking about. At least that's been my experience.
Have you installed ANY new software into your laptap lately, such as a new virus protector. They can do really treacherous things to your computer software. If you have, maybe try uninstallling it and see if that helps.
Once I put in a new antivirus and it locked up by browser--years ago, but that's what came to mind.
I provide the template, I don't provide the headings though.
but I do pay them for everything that they transcribe. So, the MT has the initial template, they fill in the demographic fields, the body of text, cc information, etc. and that's what they are paid for. The body of text that the MT transcribes would include headings such as Subjective, Objective, etc., however the actual template that includes the logo, wording such as Patient Name, Date of Service, Attending Physician, etc. are not paid for. The template consists of about 8 lines total.
Vonage customer
No problems here. I wanted to go through Time Warner, as we already have cable and internet through them, and they display the number on your TV (very cool), but Vonage was still cheaper.
customer service
We tried for five solid weeks to get signed up with Vonage. Wasted well over six full hours over the telephone (we just have a plain old residential house, some question of a second line coming out of the house, but no other complications) with 99% ESL's who could not communicate properly with us. The savings were the carrot in front of our face, which is why we were so patient with having them try to get us set up, but because of one fiasco after another with JUST TRYING TO GET US SET UP, we decided it was not worth it. We will wait until it has been perfected. Also the 9-1-1 was a very important factor, as was Privacy Manager for us. Weigh your options. Best of luck to you.
For customer service.....
Someone filled me in that if (when) you get somebody from overseas, all you have to do is ask them to transfer the call to somebody in the states. That way you don't have to try to decipher what they are trying to say, and you get someone from the U.S. I tried this, and it worked well with no problems.
Those Customer Service Centers
You have to do what I do. Sometimes if I call and I can't understand a word the service rep is saying to me (after telling me his name is Paul), I ask them to send me back to an office in the United States. They generally don't know what to say at that point because they have no scripted answer to that type of question. It gets your point across without having to resort to nastiness (not implying that you were in any way), which I used to resort to and you have stumped them to the point where they generally will return you to the main office which is in the U.S.
Take care and good luck with the doctor.
Up-date from CC offshore customer rep.
Okay, I found a phone number on my statement for thier "Premier" card so I called that number. I asked where the rep was located and she told me Buffulo, NY and her name was Vivian. I got the answer to my question and then told her I had initially called and got hold of a center in the Phillipines but I refused to talk to them. I asked how I could go about lodging a complaint about the company offshoring. She said she could forward the complaint for me but it probably wouldn't do any good. I told her it would do some good if more people did as I was doing and also lodged complaints about offshoring. I explained that in my profession offshoring a a huge problem and that it was only a matter of time before SHE lost her job to offshoring also. I told her to include in my complaint that her bosses worked for me and if I, and others like me, refused to use their services, her boss and the company's management would be looking for new jobs. Vivian told me they have call centers all over the world and I just lucked out using the :"Premier" phone number because I do not have a "Premier" card. She said in the future if I want to get a rep in the US, I will probably have to hang-up and call back, several times maybe, until I got hold of a US rep. (Yeah, right, I am calling the Premier number first thing). But, at least I know what it might take to get a US rep.
I realise even the offshore people are just looking to make a living but what about all the US citizens trying to make a living, only to see their jobs go offshore? And I agree that it is "managament" that is responsible for this, but until we stand up for ourselve, no one else will. Management works for us!! Just like the managment of the MTSOs and even the Nationals have no job without us. It it too easy to say, "Well, just this one time, I will use the foreign call center, One time won't make a difference." But it is that one time, added to your one time and added to her one time, added to my one time and on and on, that WILL make a difference. It is too easy to sit back and wait for someone else to solve the problem. That attitude will get us nowhere but out of work or working for slave wages
I realise even the offshore people are just looking to make a living but what about
Love it, I am a loyal customer
I have had it for over four years with no trouble. They have a 24 hour call-in center. You can also adjust your bandwidth settings on your Vonage account page, which was probably what was giving you internet problems. I have never experienced this. It was probably your equipment or your settings that you should have adjusted.
The only downside is when your cable or DSL is out, so is your phone. This only happens every now and then. Like once every few months. I kept a land line phone for backup in the past for an extra $20 a month, but I no longer needed it so I disconnected it.
You get all features, voicemail, 3-way calling, call-waiting with caller ID. I can't even think of them there are so many. In my opinion, Vonage is the way to go. I guess everyone has their own opinion of the company though.
That's fine, will give them another of their customer
service numbers when they figure this out. At least it has been a quiet day today!
They start calling at 7 a.m. and don't stop calling until sometimes after 11 p.m.
The bill is not late. As a matter of fact, I checked our account status and the payment was there as of noon today. It's actually due on October 23.
It is simply harrassment. They want us to pay check by phone and we refuse. No way in H@!! am I going to give them our banking information.
BOS is just a style guide... do what the customer wants! sm
If my client does not have a preference I go by BOS. If they do state a preference I do what they want. If I feel the *BOS* way is better for proper interpretation of the report, I will advise that, but otherwise what they say is golden. 
I May Get a Radiology Customer and Need Advice
Can anyone advise me on radiology transcription. I've never done it. (I have a small MT service and would try to find someone to do this work)... I'm looking for advice on:
-- Pricing, I understand you usually charge by the page and not the line.
-- Is it advisable to pursue this, since I have never done it. I hear Radiology is "a different animal" - Good/Bad idea as owner of a small service to pursue this?
Thank you,
Dave
Have to talk to Customer Service. There are only one or two
models available with XP. I got one about a year ago. Saw a post recently that someone had just got one with XP through them, an Inspiron I think, and that they had a few left at that time.
I am a Comcast customer (HSI/cable TV) and wonder if I
should go with Comcast for long distance calling. Or, is there a better plan? Vonage perhaps? I have AT&T right now, maybe they have a package that includes free long distance calling.
Signed, Just got a new Job
Dedication to customer service? Are they SERIOUS?
x
Here is customer service email
Shame on them for not letting you know would cost $10!!!!!
click the link and send Paypal an email with your question
Just talked to offshore customer service
I just got off the phone to my CC company. The sales rep that answered had no accent but on a hunch I asked where she was located and after much hesitation, she replied she was in the Phillipines. I told her I wanted to speak to a rep. in the US. She put me on hold and a few seconds later returned, asking me why. I told her I was totally against offshoring. Once again I was put on hold and after a long wait, her supervisor got on the line. This was a male with no accent so to be sure I asked him where he was located and again, the answer was the Phillipines. I told him I wanted to speak to a US rep. He asked why and I told him I was against offshoring. He said it was not possible to tranfer me to a US rep. I explained that I had made this same requist before and had been transferred but he said it was not possible this time. I told him I will email the company and try to get a US phone number that way. I will let you all know what happens. I am so angry I could spit.
irrelevant what MTSO charges the customer...
as long as you feel the price they pay you is sufficient for you. nuff said.
working as a customer service rep from home....sm
taking phone calls like orders for things, etc., showed very pregnant woman with little kids with phone headset working on computer . Raved about flexibility, own hours, fit her schedule, blah, blah.... Had to be able to work alone, etc., all the work ethics we have to have, and good typist. Full time, they said pays VERY well, with emphasis on the "very." I think this woman was making 12-15 an hour, can't remember exactly. Said there were about 10,000 women doing it and it is the up and coming thing. Check out the GMA website... I think it was "Women at Work"...... something like that.
purchasing computers with customer service in US?
okay.here it goes. I thought it might be worth asking if anyone know of any companies that sell computers where you don't have to go through customer service outside of the US? TIA.
Call Nicole at customer service...
This is THE best company I have ever dealt with. I downloaded the trial and in a day or two received a very nice personable email from Nicole wanting to know how I liked the Gearplayer. Then my trial ran out before I really got to try it because we had to go out of town so they let me try it an additional 5 days. On my fifth day I had just started working and was so behind because I took my mom for a test. It was last Thursday actually. I placed my order over the phone and was going to have to wait until Monday for the software to come in. Nicole gave me a third extension so I would not lose money and the software arrived the very next day!
I do want to add that when trying the 3rd trial I had the same problem you are having and I called their tech depatment. Mike had me back on within minutes without putting me on hold even one time!
The customer care is unmatched and the product itself has the best sound quality and the settings are so easy to use. I can't recommend them enough. Good luck!
Their customer service is pretty good when you have
s
That's because Dell's customer service is outsourced to India. sm
The guy probably answered yes, yes, yes to all your quesions and didn't understand a single word.
very unhappy verizon customer, i switched about 6 months ago
nm
I wish customer service departments would stop hiring
these people who have this terrible nasal twang of those wannabe CSI Miami blonde bimbos (the so-callled bullet expert). You cannot understand a word they say, everything is nasal and words run together. If doctors ever pick up this habit we are sunk.
Does anyone have a contact # for Medword? They have awful customer service!
After contacting HomeEx I ordered the Absolute Experience tapes through them. I wrote under additional instruction to tell the delivery person "Do Not Knock!"
Today the postman bangs on my door and needs a signature confirmation. If he had those instructions he would have delivered it to the apartment office. If I had been working, I could have lost my job for the backroud noise!
I ordered a 3 CD set and in the enevelope there is only 1 CD and transcripts that do not match it.
The outside cover says Package 1 of 2. Why wouldn't they send 3 CDs and the transcripts in the same package? From the ad it is a "set" of 3 CDs. I go to the website to contact them and I need an invoice # to email them about a shipment! There is no original invoice or copy or anything in my package! I called the # on my package but it's HomeEx not Medword.
Does anyone have a contact #?
How does MQ provide DQS to a
hospital and you not work for MQ?
If you can prove this is true (which I happen to believe you can), then please help us. Some of people are losing their health insurance and other benefits over loss of lines. To me, this is very serious.
How does MQ provide DQS
So, you have no MQ experience just experience with DQS program. By the way, most MTs who work outside of the hospital DO NOT GET PAID for headers, footers, looking up patient names, etc.; so perhaps, you should just stick to DQS problems at your hospital and not lump MQ into this. No, I am not a MQ advocate, but if you don't work for MQ, you can't really speak about what they pay for and what they don't pay for.
P.S. I am a single mom, struggling MT for the past 15 years, so I am no threat if you think I am MQ management, you need to rethink that.
They will provide it. sm
Just make sure that you ask them.
GearPlayer customer service stinks - if you need to reload onto another computer (i.e. you get a new
You have to call them to get a new install code,but first they have to fax you a request sheet to be completed and faxed back,then they have to okay the reinstall and give you a new code. They are NOT available after hours or on weekends, so if you have an emergency such a computer crash,you are out of luck.
They also use tactics based on "sale points" which tease the customer
to the specific area (such as a microwave for $25.00) and then consider that if the customer took 10 additional steps, he would see the microwave he realloy would prefer (say a GE for $69.00) and since the customer is so thrilled with the dirt cheap price of the initial microwave, he purchases the GE microwave which is ACTUALLY PRICED HIGHER THAN OTHER STORES!!!!
Dastardly!
Check your boxes and stuff for some sort of customer service...
I think you got a bad one. Return.
Please provide a link!
Every prosecutor who has been interviewed has generally told what these people are being held for but no one has come up with specific statements of the suspects. When questioned on specifics they have said they are not at liberty to divulge information as that could be detrimental to the case, just as it would be in the US.
We can only use the list they provide
Hard to find when you're not sure what the name is even starting with. Even with a data base of 1,000 physicians, it's constant searching. I use the search option and try to search for just one tiny part of the name I can understands, but it takes forever!
yes, they provide equipment. NM
x
Yes, they do provide computer sm
for full or part-time or you may use your own.
because when the dictator's provide the
proper demographics and enunciate clearly, I LOVE this work. I do not do it for the $ or for the bennies. I am 60 years old and don't need either. I just love transcription work. I doubt, though, that you can understand this.
How come you provide no specifics?
Too busy to spend a few minutes typing information that would benefit other people, when obviously you benefit from this bulletin board by reading it and even responding? This website is criticized by people for being overly negative and when people make such harsh comments without having anything to base it on, it makes the poster look suspicious. If you have any facts (or even impressions) to support your claim, please give them. If you don't, why make such strong statements?
Should provide equipment for doc?sm
Am IC who does transcription for local MDs -- want to go digital - Should I purchase the equipment or should ask MD to do this?? help
Provide me with the links. NM
Goldbird
Please provide documentation. Thanks
You need to provide more info (sm)
Specifically, what type of pedal and headset are you using, including whether each one plugs into a USB port (flat rectangular plug) or a gameport/audio jack (mini-phono type plug). Also, which operating system are you using (Windows 2000, XP, Vista, etc.)?
It sounds like you have a resource conflict, meaning that both devices are trying to use the same "channel", to put it in lay terms. Such conflicts can be resolved in Control Panel --> Device Manager, but it takes a little technical savvy to do this and such situations have become much more rare with Plug and Play technology.
As a rule, two USB devices will "play nicely" together without any intervention on your part although sometimes you have to install a bit of software from a disk that comes with the device. So, if only one of your devices is USB might be to pick up a USB version of whichever one is not. Hopefully, this would be your headset, because you can pick up some very good USB headsets pretty cheaply.
Usually, the company you IC for will provide you
with whatever software you need to work. You do need to have your own PC, pedal, high-speed internet, etc. The going rate for IC working for a specific company is usually 8 cpl to 10 cpl for transcription and 4 to 5 cpl for VR editing. And usually the companies make an offer and you either accept or don't.
If you are looking to get your own accounts, then you aren't an IC, you're self employed, you make the offer and decide the cpl you will charge and then what you charge depends on what part of the country you live in. Plus when you're self employed, you bill them usually monthly.
why would you sell, take the money, then not provide (sm)
sounds like a scam to me
What is FTP site and do employers provide this?
I heard that they have this site and will give you a username and password. Or is this something I have to put together myself. If so, anyone have any information on how to set this up? Thank you.
A lot of nationals provide the PC free SM
with employee status. No rental, no shipping.
do you provide food stamps?
Please provide contact information. *nm*
x
Thanks all for taking the time to provide
a kind word and encouragement. I know there are others much worse off and I know too I'll get through this. This time of year has always been tough for me since my parents died and I've really been working on putting on a happy face for my family despite how I feel, but just couldn't do it today.
Provide the service you are being paid to do...
As the sole Editor for 20+ MTs I can tell you your editor is being very thorough. Do not make assumptions. Those other MTs may not be following instructions either. You are responsible for your own work, not theirs. Take this QA and run with it, learn from it, put it in your autotext for goodness sake and let it do the work for you! I tell my MTs what the client wants the client gets...No two accounts will ever be the exact same. Right now our account wants ever single drug capitalized (generic or not)...yes that goes against the BOS, but they our paying us to provide a service and we shall provide that service according to their terms set out in their guidelines. Do not take this personally. If the QA does not do their job, how do you expect to do yours?
"It's not the hours you put in your work that counts, it's the work you put in the hours."
Can you provide a link for this video.
I can't find any video as you're suggesting. Thx.
If you use a Visa CC, they usually provide collision
xx
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