server issues
Posted By: rebelmt on 2006-03-09
In Reply to: Down time - late bloomer
I work for a large national and we have servers down, programs down, instand messager down pretty often. And, no we get paid nothing for downtime even when it's the company's fault. Really sucks!
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How common are server issues and other technical problems that result in downtime? (sm)
Do you get compensated for your downtime? I'm thinking of going to work for a national, but I've heard there are a lot of technical issues at these bigger companies. True?
FTP Server
Can anyone tell me what FTP Server is, and how I can find out what type I have.
Thanks 
FTP Server
Does anyone know who might rent space on an FTP server?
FTP server
I have been using an FTP server since 2001. There was absolutely no cost (as I said above I found the software on a free site as it was new). The FTP server software is located on my computer so a webpage is not needed. They upload to that computer from their office by plugging the recorder in. Once plugged in, it automatically connects to my server and uploads. Not difficult at all.
You are most likely on their server.
either your ISP is not working or MQ server is down.
Call tech support. They may need to reset your ID. Right now I'm on DQS.
My expansions on MQ's server
Conditions at my local MQ ofc have deteriorated to the point where I am ready to throw in the towel and look elsewhere. My question: I am using my own computer. Is it possible to retrieve/print out my Expanders and shortcuts that I made up myself before I leave. I've only worked for MQ, and imagine I've accumulated over 2000 of these shortcuts. I know they are on my hard drive, but I have no program that will enable me to access them. Does anyone know of any such animal? Secondarily, has anyone ever left one MQ ofc for another, or just plain asked to be switched to other accounts. TIA
Server problems
We have the same issue on our hospital lines using Citrix. Too many people on and it gets really slow, locks up, and kicks us off. Every time they work on Cerner or Citrix I have problems.
Silly me. It is the server. Still would like
asdf
I don't believe this is a secure server.
Having said that, if you encrypt any files BEFORE uploading to their server, you should be OK. There is a webpage where you can ask specific questions--the link is below.
Call in server
We are looking for a call in system for a couple of doctors. Does anyone know of a place that will rent space on one? or any suggestions?
No coffee yet this morning. You said it was on the server.
On the one hand, if it's on the server and not on your computer, perhaps your supervisor only has it installed to make sure nobody is hacking the system. Maybe your supervisor doesn't even know it's there, but I doubt that. I'd want to be sure it didn't get on my computer, but you sound savvy since you're already running anti-spyware software. How would I feel knowing my supervisor was spying on me? Well, I have nothing to hide. I would never do anything I shouldn't be doing on her server. Then again, I'm not some infant hacker that needs to be monitored. (I'm not a hacker at all, for that matter! LOL Oy....Where's the java?) Most of my former employers used to monitor what we did with our computers with regard to email and the Internet. I have nothing to hide, but if they can't trust me, they can bite me.
Curious about a server as our office is getting one
Is the main reason to get a server to monitor employees on the internet? I know there are bound to be other reasons, but our boss is getting a server for our office and says that is the reason. He's a real jerk, by the way. He didn't even want any of us to have email. He really doesn't want us working in the 21st Century mode and he is a computerophobic! I'm curious as to all the advantages of a company having their own server. He tried to take the internet off my computer because "you are the only one doing transcription (PHI) on the computer" which was bull in itself, but he's afraid of "someone getting into our info" even though we have protection.
Do you think it's more from the Meditech software or the server? (sm)
Thanks for the information! I went to the Meditech website, and of course they act like it's the quickest thing since greased lightening.
By archiac functions, do you mean it doesn't use a mouse? May I ask what company you are using it with? I'd be happy using ShortHand, but I would also want to load other programs unless it is already loaded up with everything. I may return to acute care, and if I do I'll want speed and tools, so I don't want to jump aboard the wrong ship.
They are stored on both the local server you..
work from as well as on the hard drive in your PC. You "should" be able to access it when you sign in with your ExText UserID on another PC...however, I have seen it happen to people before..either in the process of switching PCs and/or even just a glitch in the local server that causes a loss on their end of the file, it is always best to save a copy of your entire .esp file to a disc. If you use it regularly it probably has a ton of entries and you would be very sorry to lose them all, takes forever and a day it seems to re-enter everything. (Been there, done that)
Deleting files from FTP server
The company I work for uses an FTP server. I am supposed to delete the files I pull after I upload them so another MT wont do them. No matter what I try I cannot get the files to delete. When I right click on them, there is no option to delete in the drop-down. I have also tried highlighting the file(s) and pressing delete on my computer. Neither one of these works. These are the 2 ways my QA said to do it, but it just wont work. Any suggestions?
Thanks :)
There is a difference between SOFTWARE and SERVER.
Software is the computer program which interfaces between your computer and the off-site computer that "holds" the voice files and documents. The off-site is called a server and secure space is not usually free--you will have to pay some sort of usage fee for uploads/downloads, usually based on the either the space or bandwidth used.
There are other free sites like www.xdrive.com or www.box.net but they do not require the use of FTP software to upload/download. Box allows 1GB but does not appear to be secure; Xdrive allows 5GB and claims to use 128-bit encryption.
Hope you find this helpful.
P.S. If you've never connected to this server before sm
there is a lot of info you will need...your MTSO will have to supply that.
It may just be the server...I have been running slow
for the past week or so and it is the server located at the hospital. I try to work when the traffic is not as heavy with dictators and transcribers.....Lots faster then.
Do I need both a client and a server for this to work?
I am a little confused. I get how FTP works, but not sure what I need to do to make it work...if that makes any sense.
they can set how fast/slow the server is s/m
I talked to someone in tech support one night and told him that the server had to be clogged or something and asked if they could reset the server or something. I was only making 70 lph. He said well I can turn your speed up. I was like ?what? He said we turn everyone's down so they dont clog up the server to keep everyone running smoothly. I had to call every night for them to change it and I eventually just quit.
I thought that was just wrong. I never could get past my expected production.
Server issue question
Do those of you who work for MTSOs have much trouble with connection loss or other technical issues? Just wondering how common it is.
Any MTSOs out there use a server for their transcription workflow?
I am thinking about going internet with my service. Currently on a call in system and thinking about getting a computer company to set me up on a server and interface the call in system so I can have the transcriptionists work over the internet. If any MTSO currently uses this method, I would love to know if you find it efficient/easy to work with manage, etc. Is it worth investing money in? Thanks in advance.
Are you wanting an FTP server or just user software?
nm
Please post the name of the free server that you're using.
It would be helpful to both this poster and other who may be looking. Is it some kind of a secret that you can't share or what?
There is a cost involved to have FTP server space.
If you have your own webpage, there is FTP space available to you, although it may be limited. Additional space can be had for an additional cost.
My experience has been that the doc's office doesn't want to/care to understand or work with FTP so I found an easier solution using a secure web site.
Bottom line, make it as easy and user-friendly as possible so that you can "sell" this doc (and possibly other accounts) on using this method.
As an aside, the digital quality is superior to the tape quality.
You would have to leave the emails on the server and dl them to both computers.
thats easy.
That happens sometimes..probably temporary problem with your mail server (NM)
x
Not a problem if working on secure server
My company uploads/downloads work from a secure server, not an open Internet connection (as in web browser). Work does not travel over Internet, but directly from me to server to client and vice versa. Records are not kept on my computer, but the server. If that is the case with your setup, I'd think it would not matter if you are typing in New York or Timbuktu.
Bare amount of work for two days. They say the server is down.
Thank goodness I have a PT job or I'd be a mental case. This is not a good time to not be making an income, when the economy is in such a vulnerable state. I have just disconnected my second telephone line. Now, am going to buy a cord of wood to keep warm this winter as I doubt I'll be able to heat the house with natural gas from what they are describing the bills to be like ($800-$1000 per month).
Due to constant increase in traffic and server load
Due to constant increase in traffic and server load, we are performing a major server upgrade.
We are trying our best to keep this transition smooth, but you MAY experience accessibility problems to the MTStars.com site from Oct 6th to Oct 10th, 2005.
We apologize for any inconvenience.
MTStars Support Team
Webmaster@MTStars.com
I believe so. If "backend" means I'm cleaning up what comes out of the voice server.
x
You cannot download files via your c-phone. You will dial into the dictation server SM
with the C-phone and transcribe live. Do you know what kind of transcription platform you are typing in?
Download FTP SERVER software (it can be found free). Then have the docs
upload their files to YOUR server. There is no cost to you or the doc to do this. Someone does have to pay for the recorder, which I have chosen to do for 2 docs. The other one purchases his own when needed (twice in 7 years). One picks up files on FTP server. The other 2 still want theirs printed. Since they are not in same city, I mail them via snail mail and they are happy with that. I also do fax any stat reports to them at no charge simply because I have unlimited long distance.
that is the same thing that was happening on this board too, not a virus, server problem. that's
if you check your vault - there is probably nothing in there.
The article is old but bares all. the woman did devious things that brought the house down on her and she lost this site.
Now she pulled her junk on Google and she is in trouble with them...so stirs up trouble here.
you can ignor it or research her through all other MT boards. Not quite a legend, must say.
Our Meditech connects through a Citrix server, and kicks us off, freezes up, doesn't allow log on
If the system has a lot of users on, then it lags. You hit the keys but the letters don't appear right away. Try doing the backspace key with that. It does not have a word Expander and only certain ones will work with it. ShortHand does but some of the others do not. It has archaic functions. The patient demographics are entered separately from the body of the report, so you don't get paid for those lines. It takes multiple key strokes to make font changes, etc.
But other than that, it is fine LOL
I agree, sounds like a server problem with your employer. I helped with the switch over when SM
we installed EXText where I worked and I learned that there are a certain number of channels or ports per server, meaning on one server an allotted number of dictators and transcribers can connect to the server at one time. The more channels in use, the harder the server works, and that will slow connection speed.
I also learned that if all channels are in use, any other would be users trying to connect are sort of placed in a holding pattern waiting for an open channel and that can cause hiccups in the server as well, i.e. disconnections, lock ups.
We were told by the IT department that although we may have 20+ channels available for use, we shouldn't schedule 20 MTs to be on at the same time just because we can. We have to consider the dictators who need access, etc.
So basically your employer may have too many trying to connect at the same time and the server just can't handle it. You might ask the other MTs if they are experiencing similar difficulties and if they are, then its a better bet that it is a serve problem.
And you think I have the issues!
You have a pretty vivid imagination. The only way you could think up all of that is if you went through it. I am sorry all of that happened to YOU! I really, truly am!
See? There you go with your issues.
If you weren't calling names or belittling people, why are you arguing with me? No, I don't have to put up with verbal abuse from you or anyone. I have no problems with differing opinions, so say whatever you want. For someone who never did any of those things, you're sure coming back to this post to continue arguing about it.
She had issues
Yeah, I belive that's what it was. By no means do I feel repsonsible for what was going on with her. She had marital problems, 2 children at home that she couldn't bear to be without and was just confused about what she wanted to do with her marriage, not to mention the stress of working b/c she was used to the MT world. But nevertheless, I'm kind of glad she's gone b/c she always came in with some sort of sob story.
I had issues with that one.
I have yet to be able to get my foot pedal to work with escribe. I finally downloaded transcription-buddy and it worked for me.
I have issues with this also .....sm
Some times I am so focused, no interruptions, stick to my schedule.....other times it is interruption after another, inability to focus, house to take care of....
It is pretty much Life and I just roll with it...
MS having issues
http://ap.google.com/article/ALeqM5jeUZjaoJFQeFLR1T-E76M3IsHm8gD8V294AO0
Yes, I have the same issues
I have the same issues at my company, and the bad thing is, once they make their changes, whether they be right or wrong...our initials are still on that report. I had an issue with a QA person saying I had the wrong word...well the first time I let it go because I thought, maybe I heard it wrong...the next time I got a report from that doc, he clearly said the word that I had typed previously, so I emailed the QA person and told her NOT to change my word..this is what he is saying, and besides, I confirmed it through Google and other transcriptionists that I trust...she said, that is not the write use of that word, and I told her, that's not my problem, call the doctor and tell him it's not the right use of the word...I'm typing what HE says, he's the doctor....who are we to change what he wants...but I was really frustrated, and she told me she would look into it and let me know...I asked her all day about it, but she never did tell me what she ended up doing, probably changed it....It really makes me mad! So, I'm right there with ya, and like you said there are some fair QA people out there, but the company I work for have a few that just drive me crazy!
SS issues
Please contact the Director of HR by email and the HR team will see to it that this issues are handled. Sorry for any inconvenience. We will looking at where the previous emails have gone and how (or if) they were handled properly.
no pay issues
do you think maybe you need to go to the source before believing all the negativity? the people posting these ads are likely disgruntled people fired for poor performance. i have worked for this company for quite some time and have not had my car repo'd! i wouldn't stay around if i wasn't happy.
Pay issues.
I don't understand. I hear people complaining about their wages. Yes, I know we aren't exactly paid that great of an amount, but seriously. I see people complianing about making $20/hr or more. I am lucky if I make $11.50 an hour right now (including shift differential and 5 years experience), but I don't care. I have the luxury of being at home so that I can work while my son is sleeping (thus not paying $500/mo for day care). I don't have to pay for gas to get to and from work. I don't know about most of your situations, but I would be forking out at least $100/mo with gas prices at $2/gal in order to get to and from an outside of the home position. And, I even qualify for benefits. Add all that up, and it is more than worth it. Why can't we just be happy that we have a job and can make money? I am the sole supporter of my family right now, and $11.50/hr, I still can make it. Yeah, I don't even have an extra $5 at the end of the month, but I can make all my payments, provide a roof over my family, and provide food and clothing. I have a nice house (only 4 years old and +2300 sq ft), with a nice chunk of land, so it isn't like I am living poorly. I don't understand how those of you making $20+/hr can sit here and complain that you aren't making enough and can't pay your bills. I think instead of complaining about your wages, you should reevaluate how you are living. I know different parts of the country are more expensive to live in, but I could easily make it on my income alone in most of the country. Every position is suffering right now. Our business is not the only business where people are taking pay cuts. Why can't you just be happy with what you have?
you certainly have other issues with sm
"abuse" besides your husband! T his is not abuse, this is the "norm" for medical transcription. The company you worked with last, probably didn't have enough work to give you a second account. Most MTs would love to be in thep osition of having more than one account. some barely get anything.
one word- ISSUES!!
I don't have issues with my parents are they are
both deceased, but I have "disowned" all my brothers and sisters and nieces and nephews. I grew up believing I was the black sheep of the family and maybe I am, but their lives are so screwed up and I never heard from them unless they needed something and there was lots of bitterness and anger about various events - mainly my parent's death. The only way I was able to deal with the issues was to disown them. I was not interested in making things better because they aren't willing to make an effort and I just don't have time for that.
My oldest sister hated my mom and was very ugly to her. My mom did so much for her. All I heard was what a lowsy mother she was. Well, my sister's daughter had a baby and gave it away, did drugs big time, drinking big time, has lived with several guys. Her son is gay and can't hold a job, has had so many wrecks he has lost his license twice that I know of. They just keep buying him vehicles very time he wrecks one. He can barely make a move without having to ask mommy, is a druggie/drinker/liar. Only my sister can't see all of this. We all make mistakes and I don't claim to be a perfect parent, but.....
AAMT issues
There are many MTs out there I have encountered on other websites who all have different opinions and solutions regarding state of the AAMT. Questions: Would you like to see a new organization built and structured for the MT, not for money or politics...or would you like to see MTs unionized.... or do you think it would benefit MTs to have state licensure to practice? Please go to website http://health.groups.yahoo.com/group/hardworker1111 and place your comments. Hopefully if we all voice together we can make some real changes. Looking for real solutions. Thank you.
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