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outsource overseas...and QA and managers "above" MT, period. It was parallel to the old EdiX

Posted By: exPS'er on 2005-08-26
In Reply to: Precyse QA - meme

too bad, because they used to be awesome, then lost of lot of people skills and adopted the edix mentality...

I hold no grudges, just giving you my own opinion, my own experience. I moved on and am in a better place...


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  • Precyse QA - meme
    • outsource overseas...and QA and managers "above" MT, period. It was parallel to the old EdiX - exPS'er

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Went through that exact same thing with EDiX. They sent that stuff overseas in a heartbeat, and the
nm
OUTSOURCE OVERSEAS
and you will be begging for work. get ready to brown-nose to get enough money to live on.

good luck. you could do much better.
Does Transcend outsource overseas?
Thinking of applying with them as an IC.  Anybody with any input?
Tax breaks to companies that outsource overseas... tic tic tic
Apparently, the President has vowed to stop giving tax breaks to companies that outsource jobs overseas.  That is a GREAT thing for MT's!  Woohoo!  Can't happen soon enough. http://www.cnn.com/2009/POLITICS/04/15/obama.taxes/?iref=mpstoryview
No, I do not outsource my clients dictation overseas. That is my choice.

/


middle managers/acct managers
Most of the time they have no control over what is going on either. They are employees just like the MTs who do what the upper crust tells them to do. They have no control, none of us do....
ProScript Documentation Services does not send work overseas or employ any overseas MTs. (nm)

I've searched and not all Dell laptops have the parallel port.
So I just wanted to check to see more specifics from those who have. Thanks.
Late period, test negative, 1 week later my period arrived.
To be honest, when I did become pregnant, I knew it right away. Sounds weird, but I just knew and it showed up on HCG test at 4 weeks.

Sometimes, you just know! Good luck whatever results you have.
Actually, chosing "cap after period" will not force a period in the instances I mentioned. --
Even with it checked, it WILL NOT cap after a number with a period in it. Like "white count 14.1. hemoglobin 10.9.

If you know of a way that it WILL, let us all know. I have never had a version of Word that will work that way. Always puts in the lower case, even though there is a period there.
I was with Spheris back when it was Edix...

I was with Edix about a year before I was audited and had pay deducted, and then two more times in a row after that.  Needless to say, after several anxiety attacks over my pay check, I quit.  I dont know if they still audit, but that whole process is questionable.  At least when they audit, they should call up the MT, go over it WITH them, so its not such a big shocker when they receive the report back with a bunch of red markings.  I actually broke down and cried.


Another thing is we changed management around that time, and my new supervisor called me to inform me I was two hours late and why hadn't I started work yet?  I reminded her of our two hour difference in time zones, and told her I was just getting ready to work. 


With Medquist, no one picks at me, BUT no one gives me info when I need it.  I make about 800 dollars more a month at MQ and I don't have a panic attack when I send a report out in cyber space, maybe forgetting if I dotted an "I" correctly or not. 


MQ the lesser of the two evils for sure.  Although I'm not with Spheris now and do not know if they still audit.  All I know is it was an awful experience, more comfortable at MQ.


Memories...EDiX did that to my hospital. SM
My family came upon some very hard times when I went with EDiX, but that's not to say Spheris is the same way.

Don't count on your line count being the same. It sure wasn't when I transitioned.
That shoe fits a lot of 'em. MQ, MDI/Transcend, the old Edix.
nm
"period, period, period..."
Yes I've transcribed for an MD who said this constantly while he was trying to think of what he would dicate next. I also had one who would say "ahhhhhhhhhh....." for what seemed like an eternity!! So annoying isn't it!
MedQuist? Ctrl+shift+F, period, space, tab, period, space, space, change all. nm
.
Another example of how managers

This is part of an e-mail from a QA Manager, for crying out loud!


Please note that when you get feedback from a QA specialist, they go by these guild lines if the account allows and it is of the utmost importance to take note and change transcriptoin style if it does not reflect these guidelines.


 


Managers are just that - managers
they make schedules, they place people on accounts, and manage workflow. You really don't need to be an MT to do that. I myself would never want that responsibility of handling all the disgruntlement, complaints, sick days, time off, blah, blah, blah. Of late, I notice more companies are going to the concept of having a team lead who also types, handles the schedules, does evaluations, etc. everything that a manager would do. I personally like this arrangement better because they know where you're coming from because they're right there with you. Teamwork really does work best, makes people more productive and is less intimidating.
I'd be right in the managers office. That's just not right.
l
Amphion managers
. . . and if you know the salaries those women make to hound you about line counts, you would flip!
To MTSOs or QA Managers
I recently took over QA for a small company just purchased.  Previously there had been essentially no QA rules.   If any of you could send me examples of how your QA is set up, the percentages you deduct for errors - common, critical, etc., it would be most appreciated.  Any rewards given for high QA or deductions would be appreciated as well.
Most have office managers.
They are the ones who deal with hiring people and services like transcription. Most times the doctor has no idea, and don't want to know. That's why they hire the managers!
So I am the one doing the labor and get 8 cpl. Frank and all the managers
need a little something-something for all their "hard" work.  We MTs are so
Of course you second this. That's what MQ managers do. Doesn't make it right

or relevant.  Keep putting out those fires of MQ discontent, or at least until the big guns with the lawsuits put out MQ for good.


What a crummy job you have to defend big business against the little guys who are just trying to make a living.  Kinda have to sell your soul doncha? 


 


I didn't think former bank managers
made any mistakes.
DQS only does what it is told to do by the account managers -
Whichever company you work for can set up DQS to count lines any way it wants to. Hence, if your line count seems incorrect it has nothing to do with the DQS program itself, but with how the company you work for manipulates how various Keystrokes or lines are counted. The same olds true for how many jobs you pull at one time. Both of these features are able to be manipulated by actual people.
You misunderstand. I'm overhearing the managers
talking about other employees, and I've told them I can hear them when they do it. So you want me to "get over it" that they talk about other employees in front of me? Am I supposed to get over the facet one of them left a copy of all the employees' pay rates on the printer for hours? What if your info were being leaked around an office where you worked? Would you get over it?

I found a new job, and I'm helping some of the other employees find new ones, too. Seems more logical and helpful than "getting over it."
More like 90% are completely inept managers.
I have one currently who is good but the rest have been the pits, pits, pits.  And they're getting worse. 
Beef about account managers
I'll say right off which company I'm talking about, it's DTS out of TN.  I'm not mad, just at the point of head banging.  I'd really like to know what it is that some account managers do and where they get them. I transcribe on several accounts and without fail, not one of them seems to know anything about the account.  One particular one, "GK", I'll email with a question and IF she answers back, it will be somebody else's question, an "I don't know" or "where did you read that" (well DUH I read it in the account instructions).  You get doctor lists that came out before modern medicine was invented and after requesting new ones 10-20 times, you just give up (some you can't get online).  Then you get emails if you leave a blank for a doctor or feedback from QA that they can't find them either.  Two accounts are GONE just this month, wonder if this has anything to do with it?
K-Mart managers...Good money! Yes!
You have GOT to be kidding. I don't know about TODAY'S wages, but K-Mart, (or Safeway or Target, etc)managers USED to make GREAT money!! Yes, they DO prefer a 4-year business degree. These are/were not low paying jobs. Minus the business degree, one would have to play "work up" and it could take 20+ years to get up that high. The pay was about 4-6 times higher than a beginning school teacher last I knew.
Because owners, managers, and CEOs are all trying to cut costs
so they can make as much moolah as possible.  EVERY OTHER JOB I have ever had provided on the job training, EVEN the salaried professional white collar positions.  Going to school or college does NOT train a person to automatically step into a position knowing everything.  Nurses, doctors, lawyers, managers, HR directors, personal bankers, vice presidents, all of them had apprenticeships, internships, training, or worked their way up.  MT is the only field I know of where nobody is willing to train or mentor newbies.  The training at my last MT job consisted of an emailed two-page explanation of how to pull up their jobs.  That's it.  No account specs, nothing.  Go live on day one.
Real Life 'Dilbert-type' Managers

"My boss spent the entire weekend retyping a 25-page proposal that only needed corrections. She claims the disk I gave her was damaged and she couldn't edit it. The disk I gave her was write-protected." (CIO of Dell Computers)


Quote from the Boss: "Teamwork is a lot of people doing what I say." (Marketing executive, Citrix Corporation)


My sister passed away and her funeral was scheduled for Monday. When I told my Boss, he said she died on purpose so that I would have to miss work on the busiest day of the year. He then asked if we could change her burial to Friday. He said, "That would be better for me." (Shipping executive, FTD Florists)


"We know that communication is a problem, but the company is not going to discuss it with the employees." (Switching supervisor, AT&T Long Lines Division)


We recently received a memo from senior management saying: "This is to inform you that a memo will be issued today regarding the memo mentioned above." (Microsoft, Legal Affairs Division)


One day my Boss asked me to submit a status report to him concerning a project I was working on. I asked him if tomorrow would be soon enough. He said, "If I wanted it tomorrow, I would have waited until tomorrow to ask for it!" (New business manager, Hallmark Greeting Cards.)


As director of communications, I was asked to prepare a memo reviewing our company's training programs and materials. In the body of the memo in one of the sentences I mentioned the "pedagogical approach" used by one of the training manuals. The day after I routed the memo to the executive committee, I was called into the HR director's office, and told that the executive vice president wanted me out of the building by lunch. When I asked why, I was told that she wouldn't stand for perverts (pedophiles?) working in her company. Finally, he showed me her copy of the memo, with her demand that I be fired and the word "pedagogical" circled in red. The HR manager was fairly reasonable, and once he looked the word up in his dictionary and made a copy of the definition to send back to her, he told me not to worry. He would take care of it. Two days later, a memo to the entire staff came out directing us that no words which could not be found in the local Sunday newspaper could be used in company memos. A month later, I resigned. In accordance with company policy, I created my resignation memo by pasting words together from the Sunday paper. (Taco Bell Corporation)


"As of tomorrow, employees will only be able to access the building using individual security cards. Pictures will be taken next Wednesday and employees will receive their cards in two weeks."
(This was the winning quote from Fred Dales at Microsoft Corp. in Redmond, WA.)


"What I need is an exact list of specific unknown problems we might encounter."
(Lykes Lines Shipping)


"E-mail is not to be used to pass on information or data. It should be used only for company business."
(Accounting manager, Electric Boat Company)


"This project is so important, we can't let things that are more important interfere with it."
(Advertising/Marketing manager, United Parcel Service)


"Doing it right is no excuse for not meeting the schedule."
(Plant manager, Delco Corporation)


"No one will believe you solved this problem in one day! We've been working on it for months. Now, go act busy for a few weeks and I'll let you know when it's time to tell them."
R&D supervisor, Minnesota Mining and Manufacturing/3M Corp.)



That THEY DO NOT outsource!
nm
NO MDI-MD does NOT outsource NM
x
no outsource
I honestly don't think they're going to go to outsourcing any time soon. Besides...I'm not going to be at this hospital for years and years. My husband is graduating from college in June and we may be relocating after that. I'm just wondering if I should ask for a raise for the extra work that I put in, or at least a bonus or some sort of recognition or compensation.
They outsource to India
They are funded by George Soros (look him up-- he has big bucks, is very "global", and has bankrupted a lot of foreign countries). Look at the two articles on the MT News board about Spheris. If you like all the new MQ rules and regulations, you will love Spheris, as they have all the same ones. I checked into them about 6 months ago and said, "No, thanks".
Transcend does NOT outsource!
xx
so who types it? they only way around that would be to outsource
and that seems ridiculous.
Pretty soon they will outsource THAT
/
Nothing like a reminder that they outsource.
x
Because if they don't outsource presently...sm
they will do it some day. Is the bottom line the buck. Unfortunately!
If you can't outsource, then bring them here

Just stopping the flow of records overseas is not going to solve the problem.  There is a special class of visa that industry can turn to if they cannot find enough American workers to do a job.  This has been used for engineers, IT professionals and nurses among others.  It is not necessarily that there are not Americans that can do the job, but that they will not do it for a low wage.  We need to pay attention to the immigration debate as well.  It isn't simply about poorly educated, low-skilled workers being involved in a guest worker program. 


hospitals outsource because
they are sick of all the MT drama (as we can here on this board); therefore, there are not many in-house positions left ;)
hospitals outsource because
ooops...I meant "as we can SEE how much drama is going on here on this board"
Only 2 in 13 years for me. First Edix for 8 and now Webmedx for nearly 5 years. nm
.
reversing OUTSOURCE trend ?
that I will not make the money that the hospital pays me. But is it true - that outsourcing is being reversed? I'd love to hear that ... so many more options for decent employment would come our way.

THanks !
They probably just outsource their tech work to there.
x
There was a discussion not long ago that they outsource
I was checking into them, but when I read all the controversy over their outsourcing (one person said the owner was from India, I believe), I changed my mind. I can't remember what all was said, but maybe you can go back about a month or so ago and find the conversation. Good luck with your search!
HP/Quicken/Norton outsource
I agree.  My printer/fax machine died and had to get a new one.  There was a piece in the way so that I could not get the ink in, so had to call Customer Service.  Two hours later, with understanding only 1/3 of what he said, I finally got the information I needed.  My computer crashed on me (not a good year), had to call HP and Norton, both of which use India for their Customer Service - finally went and bought a new computer as got no help.  Couldn't get my Quicken loaded, so called the help desk, and guess what!  He was not understanding my question/problem at all.  It's like I cannot get into that part or I would not be asking for help!  Finally, a friend of mine helped me and got into it so I could do a backup to restore my data.  I am sick of this so-called "service", and sure hope American companies, hospitals in particular catch on soon before our whole world crashes down on us.
we were told how much the outsource service
gets paid every month from our overflow work - they get paid $48,000/month!!! A MONTH!!!! In the beginning, some of us were so mad that were coming in early and grabbing all the easy work and typing it as fast as we could just so it wouldn't get picked up by the outsource service. With our staff of 14 transcriptionists, plus the outsourcing, is it any wonder these hospitals are getting sick of having inhouse transcriptionists!
OUTSOURCE OF DMV RECORDS TO MEXICO

Check this out - it seems that the outsourcing is growing and growing.  Now the DMV in Orange County, California is outsourcing to Mexico.  It seems they are blaming the media for publicizing this, but not admitting to the potential for danger that this poses.  See the link below:


http://michellemalkin.com/2007/07/27/outsourcing-dmv-data-to-mexico/


They outsource to India... go figure
We all lost our jobs a few years back when Dell made the decision to close all the call centers and send the work over to India. They are "programmed" not to fix the problem, but to get you off the phone as quickly as possible. Their answer to everything is to format and reinstall. I was with them for over 2 years before we got the ax. If anybody ever needs help with their Dell, just "yell."

On a side note, I had to laugh when I saw an article in Reader's Digest about Mr. Dell and all the "great things he is doing for the US." If people only knew....