middle managers/acct managers
Posted By: anon on 2007-04-22
In Reply to: Better answers would come through if they - Yada, yada
Most of the time they have no control over what is going on either. They are employees just like the MTs who do what the upper crust tells them to do. They have no control, none of us do....
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Another example of how managers
This is part of an e-mail from a QA Manager, for crying out loud!
Please note that when you get feedback from a QA specialist, they go by these guild lines if the account allows and it is of the utmost importance to take note and change transcriptoin style if it does not reflect these guidelines.
Managers are just that - managers
they make schedules, they place people on accounts, and manage workflow. You really don't need to be an MT to do that. I myself would never want that responsibility of handling all the disgruntlement, complaints, sick days, time off, blah, blah, blah. Of late, I notice more companies are going to the concept of having a team lead who also types, handles the schedules, does evaluations, etc. everything that a manager would do. I personally like this arrangement better because they know where you're coming from because they're right there with you. Teamwork really does work best, makes people more productive and is less intimidating.
I'd be right in the managers office. That's just not right.
l
Amphion managers
. . . and if you know the salaries those women make to hound you about line counts, you would flip!
To MTSOs or QA Managers
I recently took over QA for a small company just purchased. Previously there had been essentially no QA rules. If any of you could send me examples of how your QA is set up, the percentages you deduct for errors - common, critical, etc., it would be most appreciated. Any rewards given for high QA or deductions would be appreciated as well.
Most have office managers.
They are the ones who deal with hiring people and services like transcription. Most times the doctor has no idea, and don't want to know. That's why they hire the managers!
So I am the one doing the labor and get 8 cpl. Frank and all the managers
need a little something-something for all their "hard" work. We MTs are so 
Of course you second this. That's what MQ managers do. Doesn't make it right
or relevant. Keep putting out those fires of MQ discontent, or at least until the big guns with the lawsuits put out MQ for good.
What a crummy job you have to defend big business against the little guys who are just trying to make a living. Kinda have to sell your soul doncha?
I didn't think former bank managers
made any mistakes.
DQS only does what it is told to do by the account managers -
Whichever company you work for can set up DQS to count lines any way it wants to. Hence, if your line count seems incorrect it has nothing to do with the DQS program itself, but with how the company you work for manipulates how various Keystrokes or lines are counted. The same olds true for how many jobs you pull at one time. Both of these features are able to be manipulated by actual people.
You misunderstand. I'm overhearing the managers
talking about other employees, and I've told them I can hear them when they do it. So you want me to "get over it" that they talk about other employees in front of me? Am I supposed to get over the facet one of them left a copy of all the employees' pay rates on the printer for hours? What if your info were being leaked around an office where you worked? Would you get over it?
I found a new job, and I'm helping some of the other employees find new ones, too. Seems more logical and helpful than "getting over it."
More like 90% are completely inept managers.
I have one currently who is good but the rest have been the pits, pits, pits. And they're getting worse.
Beef about account managers
I'll say right off which company I'm talking about, it's DTS out of TN. I'm not mad, just at the point of head banging. I'd really like to know what it is that some account managers do and where they get them. I transcribe on several accounts and without fail, not one of them seems to know anything about the account. One particular one, "GK", I'll email with a question and IF she answers back, it will be somebody else's question, an "I don't know" or "where did you read that" (well DUH I read it in the account instructions). You get doctor lists that came out before modern medicine was invented and after requesting new ones 10-20 times, you just give up (some you can't get online). Then you get emails if you leave a blank for a doctor or feedback from QA that they can't find them either. Two accounts are GONE just this month, wonder if this has anything to do with it?
K-Mart managers...Good money! Yes!
You have GOT to be kidding. I don't know about TODAY'S wages, but K-Mart, (or Safeway or Target, etc)managers USED to make GREAT money!! Yes, they DO prefer a 4-year business degree. These are/were not low paying jobs. Minus the business degree, one would have to play "work up" and it could take 20+ years to get up that high. The pay was about 4-6 times higher than a beginning school teacher last I knew.
Because owners, managers, and CEOs are all trying to cut costs
so they can make as much moolah as possible. EVERY OTHER JOB I have ever had provided on the job training, EVEN the salaried professional white collar positions. Going to school or college does NOT train a person to automatically step into a position knowing everything. Nurses, doctors, lawyers, managers, HR directors, personal bankers, vice presidents, all of them had apprenticeships, internships, training, or worked their way up. MT is the only field I know of where nobody is willing to train or mentor newbies. The training at my last MT job consisted of an emailed two-page explanation of how to pull up their jobs. That's it. No account specs, nothing. Go live on day one.
Real Life 'Dilbert-type' Managers
"My boss spent the entire weekend retyping a 25-page proposal that only needed corrections. She claims the disk I gave her was damaged and she couldn't edit it. The disk I gave her was write-protected." (CIO of Dell Computers)
Quote from the Boss: "Teamwork is a lot of people doing what I say." (Marketing executive, Citrix Corporation)
My sister passed away and her funeral was scheduled for Monday. When I told my Boss, he said she died on purpose so that I would have to miss work on the busiest day of the year. He then asked if we could change her burial to Friday. He said, "That would be better for me." (Shipping executive, FTD Florists)
"We know that communication is a problem, but the company is not going to discuss it with the employees." (Switching supervisor, AT&T Long Lines Division)
We recently received a memo from senior management saying: "This is to inform you that a memo will be issued today regarding the memo mentioned above." (Microsoft, Legal Affairs Division)
One day my Boss asked me to submit a status report to him concerning a project I was working on. I asked him if tomorrow would be soon enough. He said, "If I wanted it tomorrow, I would have waited until tomorrow to ask for it!" (New business manager, Hallmark Greeting Cards.)
As director of communications, I was asked to prepare a memo reviewing our company's training programs and materials. In the body of the memo in one of the sentences I mentioned the "pedagogical approach" used by one of the training manuals. The day after I routed the memo to the executive committee, I was called into the HR director's office, and told that the executive vice president wanted me out of the building by lunch. When I asked why, I was told that she wouldn't stand for perverts (pedophiles?) working in her company. Finally, he showed me her copy of the memo, with her demand that I be fired and the word "pedagogical" circled in red. The HR manager was fairly reasonable, and once he looked the word up in his dictionary and made a copy of the definition to send back to her, he told me not to worry. He would take care of it. Two days later, a memo to the entire staff came out directing us that no words which could not be found in the local Sunday newspaper could be used in company memos. A month later, I resigned. In accordance with company policy, I created my resignation memo by pasting words together from the Sunday paper. (Taco Bell Corporation)
"As of tomorrow, employees will only be able to access the building using individual security cards. Pictures will be taken next Wednesday and employees will receive their cards in two weeks."
(This was the winning quote from Fred Dales at Microsoft Corp. in Redmond, WA.)
"What I need is an exact list of specific unknown problems we might encounter."
(Lykes Lines Shipping)
"E-mail is not to be used to pass on information or data. It should be used only for company business."
(Accounting manager, Electric Boat Company)
"This project is so important, we can't let things that are more important interfere with it."
(Advertising/Marketing manager, United Parcel Service)
"Doing it right is no excuse for not meeting the schedule."
(Plant manager, Delco Corporation)
"No one will believe you solved this problem in one day! We've been working on it for months. Now, go act busy for a few weeks and I'll let you know when it's time to tell them."
R&D supervisor, Minnesota Mining and Manufacturing/3M Corp.)
outsource overseas...and QA and managers "above" MT, period. It was parallel to the old EdiX
too bad, because they used to be awesome, then lost of lot of people skills and adopted the edix mentality...
I hold no grudges, just giving you my own opinion, my own experience. I moved on and am in a better place...
Dr. wants to cut out middle man and keep
x
Middle GA
Hey Mina! We are neighbors. I am in Byron.
probably floats in the middle
back stroke ... 
middle-aged MT
What do you consider middle-aged?
Advice for middle age
Middle age can be a bitch. It can start in the 40's or 50's. Best advice? First check your overall health with healthcare provider. Lose weight if need be. Exercise. Walking is the best. Ever day. I have been taking pilates, and whoah, does that change your body and mind. Makes you lean and long, lithe and strong. Keep the mind stimulated. READ. Read about a variety of subjects. Keep an open mind. Question everything. Hang around young people, learn from them, but keep your dignity and class. Don't try to dress like them. They can learn from use too. Do fun things. LAUGH, a lot. That helps! And best advice - have a circle of girlfriends who support you and can laugh along with you!!
Once was middle class.
I was going to agree with you at first, but.... There is always food on the table, bills are paid. Have pretty much what I need, but as I get older I care about having a lot less. Certainly not rich, neither of us will be able to retire any time soon, although had we planned better, we might have been able to. So I guess that put's us sort of in the middle, huh?
Hardly. We will always have and need a middle class.
The middle class is supporting everyone. This is a socialistic society.
I work and make money to pay for my stuff.
I work and make money to pay for YOUR stuff.
Believe me, there is a need for a middle class in a society like this one. They're just apprehensive to use the "S" word because it sounds too much like *gasp* Communism!
Yes, we will always NEED a middle class,
but don't think it will ALWAYS be there....just look around you.... Maybe when the rich have to take care of the "working poor" we will see a turn-around, but then again maybe they'll just "forget" them. Don't have much faith in this economy. The poor are being ripped of any programs that existed just a few years ago. By the time the "middle class" hits bottom, there will be no help, no kind of any social programs in existance, just the rich and poor. Which will you be? Yeah, yeah, I'm pessimistic, but also realistic.
I have a middle easterner that
has a lisp (sounds like his tongue is 4 inches thick) and speed dictates. He is Pakistani. It is indescribable and I sometimes feel like I'm slipping over the sanity brink when I type him.
Flexible is my middle name! nm
/
Do you have the one that is split once in the middle or (sm)
Thanks for answering. Do you have the one split once in the middle or the one that is split in 3 pieces?
If you don't like the middle man -- get your own accounts
Be the boss, get your own accounts and then you can't yell at us for taking 20 to 30% of the line count to make sure you get paid, the account is happy, TAT is met, we cover all vacations, sudden illnesses, and just not working. If you don't like working for someone and think that we as owners have it so great, have the guts to go out and get your own accounts and see how you like all the unpaid time you have to put into your business.
Middle Eastern. I don't know why.
I can do the others with no problem at all, but there's something about the vocal tone that I literally cannot hear it properly.
YES SIR BUDDY!! It is time to cut out the middle man.
Most MQ offices are made up of 75% statutory employees which actually means "contractors".
If the majority of transcriptionists were men, this industry would not be running like this.
No man would stand for his client to be telling him "I'll pay you what I want, in a way I want, and I'm not going to tell you how I come up with the amount." Nope! it would not happen. And it's ludicrous nationals have gotten away with it so far. MQ is the biggest perpetrator of this practice, but most nationals do it.
They want us to be "employees" until it comes time for the risks of transcription to be accepted, and then suddenly it is all on the shoulders of the at-home transcriptionist.
I'm sick of it.
The reason a person is a contractor is because they are willing to take on the risks of a job. But for that risk you pay greatly. Nationals are not paying greatly. They are paying us as if we are employees.
As a contractor we should expect to receive 3 x what we would earn an hour as an employee.
Now tell me, are you getting that working at home?  didn't think so 
Any middle-aged MTs out there struggling like me?
I can only wonder why there are not more support groups for the Baby Boomer mid life females who surely are suffering with the fun of the "change." This is very interesting to say the least!
--------------------
My Grandmother started walking 5 miles a day when she was 60, she is 97 today and we don't know where the hell she is. ellen
The Shire, Middle Earth. nm
middle eastern accents
I had one yesterday for that sang and hummed most of the report. He dictated in a sing-song voice that made me think he was casting some sort of spell. In between words and sentences he would say, ahhhh, ummmmmmm, and then speed ahead with the sing-song again. And it was all in a middle-eastern accent. It was an extra long report and awful. I was so jittery by the time I finally finished.
Convinced the middle class.
xx
MOre than one acct
The above is a good recommendation. I have a binder with the account specifics and when I first started with them I would bring it out, review what their specifics were and so on to refresh my memory. Now after years of managing five accounts it is an automatic switch of font, margins, set-ups, etc. After a time you will be doing the same but until then, just make a binder, cards or folder and prior to starting the account bring it out and refresh your memory and keep it handy to refer to when needed. Good luck.
Patti
RAD ACCT
I get 9 cpl on two accts using ADAC/MARS, 2.00 report for mammos and 1.50 report using Meditech
acct
I got my own account by actually being a patient there. They actually gave me a rate they were looking to pay and worked from there. Also, I do not print or pick up/drop off. I speak with the office manager if there are any problems. They also have a few other Transcriptionist so we try to send the files to each other if we get stuck but if not it just gets left blank for the doc to fill it in. I have a TAT of 2-4 days.
Need Help to set up an acct.
my aunt just asked me if i'd be interested in doing some work for the doc she works for. i currently work for somebody else, so all of that legwork is done for me. i simply download from her system, type and return.
how do i go about setting up something so a doc can dictate digitally and get it to me. i don't know the first thing about it or where to start! he currently does not do digital, but is considering looking into it, so i can't really turn to them for help on this one!
suggestions greatly appreciated!
No I do better job. On acct 1 yr. nn
X
How much do you want this acct?
You could stand up for yourself and say you want XX more per line or you arent interesting in doing acct. It would be a headache for MTSO to find another MT to do this acct as well as you, but it wouldnt be impossible. Also MTSO would have time tied up in training new MT. MTSO MIGHT decide giving you a raise is worth it to her or she might decide to invest in someone else. You may have some insight as to which route she would go, but beware, you could lose acct. Again, how much do you want this acct? If you dont want to take a chance on losing it, you can hardly gripe about what MTSO is making on it.
I used to have an acct like that...
I could do 1000-1200 lines in three to four hours. I mostly did one doctor who said the exact same thing over and over, so I had a template for his entire transcription and just had to plug in specifics. Sadly that job went to India :(
do you live in a cave in the middle of no where as well? its not babysitting
We get so little of in the work place, so whats wrong with an occasional 'job well done' when its deserved, if only to make us feel better. Or even a little personable information, we're not robots. I've been doing this over 10 years, independent and believe me I could probably edit your reports with my eyes closed my dear. 
So you are providing the service we need to cut out the middle man? From doctor to us? nm
:]
What middle class? No longer exists. sm
Just two classes now. 
Stopped getting work in the middle of Dec and found a new job.. however he
There are some who work locally to the office. Has anyone asked them if the office is open? I live in a different state. What a royal mess!
Trivia: Do you remember what Moom's middle name is? sm
Unit, yep, Moon Unit Zappa.
extremely annoying LOL I just did one today where the doc kept using the first name or the middle
None of which was spelled. Wish they would make up their minds sometimes. It would be funny (I was getting a little giggle out of it at the time I typed it) if it weren't so frustrasting at the same time. Have a good one! :)
Need help quick! I am in the middle of baking cupcakes for
tomorrow and i only have 2 eggs and recipe on box calls for 3. Does anyone know what will happen if I use the 2? I live in the country and the store is way too far to get eggs. No neighbors either! :)
What would you do? Go ahead and try it or ditch it altogether? I was in the middle of mixing when I saw I needed 3 eggs!!!! Thanks so much!
America's middle class is disappearing, which (sm)
the country SHOULD be worried about, as we pay most of its bills. The very poor do not, and the rich have too many loopholes.
ERs.. beginning/middle and end. Short story almost.
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