do you have Accounts Specifics written instructions to follow?
Posted By: n/m on 2008-01-18
In Reply to: QA opinion needed please - neverland
nm
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do you follow an Account Specifics?
nm
go to settings...control tab...follow instructions there....
nm
I don't know, but my instructions are to follow the client profile. nm
x
I called HR and I did not know you had to follow up with a written complaint. Is there an email
address for written complaints at MQ. The HR person sounded all disgusted and I am sure she has been getting tons of calls.
My ASR accounts do 1 space after the periods, though the acct specifics want 2 spaces. sm
So does the company set up the VR specifics to include 1 space after the periods so they can pay just a little less? Does anyone take the time to put the extra spaces in, or do you just try to whip through the report just to keep going! Do the spaces after punctuation really amount to big difference in my pay? Just curious as to how all of you handle this situation. Let me know!
agree, my accounts won't follow their rules. NM
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Followup (or follow-up) for noun/adj. Follow up for verb. nm
nm
Bravo! 1 cm no 1-cm. Follow-up no follow up. 1 mg no 1mg. 1 space after period, no 2. S
dd
How about zillions of accounts. MQ has these accounts so overloaded even the new hires dont have any
work. I would love to read some of these reports and then they expect perfect QA and no blanks. Did they lose their minds completely.
ask her specifics; she needs to tell you
if she asked you when you were getting DSL, it indicates she wants you to produce more lines, sounds like. Many of us employees of transcription companies pay our own DSL. Check with inhouse MTs. Maybe they are producing more.
Specifics
Sorry - I forgot to mention I have the PostureFit Aeron chair by Herman Miller. I checked out E-bay and took a couple of months to bid on a few until I could get one for the lowest price possible - which at the time was about $500. I know it's pricey, and at first I was disappointed because I thought I paid too much (I have to admit I'm cheap), but now I believe it was worth it. I'm just glad I didn't get rid of it right away without using it for a while! Hope you find one that works for you!
Any specifics on how to do that?
Any way to re-learn to listen ahead? It all comes so automatic (the way I do it now). Also, it seems like I would have to slow the recording down too.
Specifics, please....
Do you use a lot of self-made normals? I've been lucky this week and have gotten a lot of ops. I managed to post 221 LPH my last shift worked, but I also got the you-know-what scared out of me awhile back (vicariously) when my CCM called a conference call to explain that using cut-and-paste Expanders from specific dictators previously dictated reports was not allowed, so I've never done that. In fact, the thought hadn't occurred to me to try that until the conference call, LOL! (Amazing what ideas you get from somebody ELSE getting in trouble....)
Anyway, I'm pretty fast at ops, and consider them my favorite work-type, but even on a complete night of them on a primary account, 221 LPH was the result.
Suggestions?
specifics have not been announced yet.
x
You need to give more specifics for any really
helpful answers. Are you an IC? Is it a private client and some unknown person is changing your reports? Do you work inhouse and have some other processing of your reports? Do you work for a national, and think QA is altering your reports? I know lots of MTs accuse QA of removing sentences, etc., when, in reality, the MTs never heard what they thought they heard to start with! One error in mid sentence and then 3 sentences incorrect! QA often has to go in and retype sections, while the MT accuses QA of being lazy or some other such charge. Can't really think of why someone would want to change your reports - are you thinking you are being set up or something? Please provide more details if you need more help!
Don't know specifics about account.
The setup and all that is exactly what I am clueless about. I know nothing about what type of service physician would want yet, but he mentioned to my husband that he might be interested in getting me to do work for him or may try to get me on at hospital he primarily works in. He asked my husband what I charged and my husband told him he wasn't sure. The physician automatically said "15 to 20 cents a line". That is more than I am making now and is very tempting.
How come you provide no specifics?
Too busy to spend a few minutes typing information that would benefit other people, when obviously you benefit from this bulletin board by reading it and even responding? This website is criticized by people for being overly negative and when people make such harsh comments without having anything to base it on, it makes the poster look suspicious. If you have any facts (or even impressions) to support your claim, please give them. If you don't, why make such strong statements?
Our account specifics say
We have recently been told to type the patient's name if doctor dictates it in the report. I also thought that was against HIPPA.
Want specifics from posters
Let me clarify: I wanted to hear specifics from the experiences of those MTSOs that participate posting on this site.
I would do what you think looks the best if you're not given any specifics.
They will certainly tell you to make a change if they don't like it. In this case, no news is good news.
link to AMT specifics
http://dontmesswithtaxes.typepad.com/dont_mess_with_taxes/2007/12/tax-season-on-s.html
Are there no "account specifics" in QA?-
First let me say this is not my being "sensitive" to having mistakes pointed out, if I make a mistake I want to know so I do not make it again. BUT, it is absolutely so frustrating when the QA people are not consistent with each other and make corrections on their personal preferences. For example, one tells you you made a mistake by formating this way, you change it, someone else QAs it and they say its wrong and to do it another way! You question this and are told to follow the account specifics, which is what you did to start with! I am truly curious to know if the QA people are brought together and given the same account specifics the MTs are. Honestly, from what I am seeing it is a "to each his/her own" and they are free to make whatever corrections they deem necessary and are given the freedom to change things we were told not to, then we get ganked for it! It also varies greatly between the day shift QAs and the night shift QAs. I have come across a few wonderful QAs in my time who were great and from who you could learn a lot. Unfortunately, there have only been a few.
If you are not given specifics for your test...sm
just type it as you learned it in school!
HISTORY OF PRESENT ILLNESS:
is right as you typed it, it is usually capitalized and always followed by a colon :
And it is
p.r.n.
The newest form is to type 'at bedtime', as h.s. is a dangerous abbreviation.
True. Specifics, especially "different" ones
I have an account whose specifics break just about every style rule known to MT. Had they waited to break all this to me in hard copy after transcribing it the "right" way, I would be seriously confused.
I could see if she posted account specifics, etc., BUT
I definitely don't see the big deal about saying what hospital you will type on. Some people are way too sensitive and look for something to complain about, but that's just my personal opinion.
thanks for the tip, but as stated, our specifics say double. nm
;
When account specifics does not cover
I usually refer to BOS and it states to add the year if not stated - if you are sure of the year. Also - interestingly enough - it says if you are doing long dictation and doc says labs done on April 4, 2006 are.........and then says additonal labs 4/5.... okay to used slashed date - this is on page 121 of BOS edition 2 if you are interested. That being said don't think you would be WRONG to leave off the year if it is verbatim account :))
I would read the specifics on that account and do it that way. sm
Sometimes QA gets things backwards, doesn't understand the rules, etc. Make sure you're doing it the way the account wants and ignore incorrect feedback.
If your account specifics don't address it, get a definitive answer from the account manager.
Once you get that definitive answer, it might be wise to have the account manager inform QA of the correct format.
It also depends on your account specifics too...
if it is verbatim, you type what they say...
I think that would just be preferential or maybe account specifics for the doc. sm
I think you are asking whether the "before" or "after" makes a difference. Not that I know of at all, I think it is all preferential in the way they are dictating unless his clinic/hospital requests it that way. The code is the code and is used for billing, makes no difference where in the diagnoses it is other than in order like primary diagnosis, secondary diagnosis, etc. Makes is so much easier on the coders when they give codes rather than second guessing them as some can be very confusing.
whatever the account specifics are, is how you to have type it...
regardless of whether or not you agree with it...just how some companies/accounts are...
and it is our responsibility to know the account specifics...
nm
OK, I'll post specifics, even if they see it. I don't care any more.
Low work volume so shuffled from account to account with different specs in a short period of time. I used to complain about one former job putting me on three accounts in less than three weeks. Try three accounts in one week. Time-consuming setup of patient demographic information. Zero QA feedback, nothing, nada, zilcho. I don't know if I'm doing anything right or not. Ranting emails sent to everyone about "we're going to lose the account" unless you do this or that.
Your account specifics or the client should tell you which they prefer....
otherwise, I would use 2 spaces as that is the way it is normally done. I believe the AAMT recently has stated that only 1 space should be used, but I don't put a lot of stock in their rules. I go by what my client wants and account specifics.
The accounts are old and she keeps her accounts TRUSTING she hired the right MTs
who if in doubt will ask questions regarding reports. No one can find all mistakes in all reports and that is human to have a report with perhaps a typo. You think anyone reads through all the reports of a national company before they get to the hospital? Not a chance. Some random QA is supposed to correct all mistakes? Not hardly. Doctors/dictators make mistakes too. We all do. So do QA people. So the thing is this person hires good people who are trustworthy, the hospital likes the way she does their account and life goes on quite nicely w/o hovering editors/QA people. BTW, who QAs the QA people on your accounts. Ever wonder?
crock pot. seach for recipe on google for specifics.
i'm not even thining about dinner.
Get some index card to write acct specifics on,
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My account specifics require it typed out, so I can't really comment
I have been on accounts that did not require it. Unfortunately, you have to follow account specifics. I had all abbreviations in my Expander to type the full word or phrase because the account I worked on previously did not allow ANY abbreviations anywhere in the report. Needless to say, anytime you switch accounts, you likely have to adjust your expanders.
My account specifics state 2 spaces after a period, but when I get ASR..
it spits the report out with only 1 space after each period. I understand they are paying me less by making that minor adjustment, but is it worth my time to go put the extra space in. I would get paid for the spaces then. This will take extra time, obviously, but wondering if I would get thru the report quicker and make more money in the long run? Any suggestions?
Why was my post deleted when I gave specifics and mentioned no names?
x
But my account specifics wants 2 spaces which takes precedence over BOS doesn't it? sm
So when I type on that account I put 2 spaces, and when I do ASR there is only 1. Maybe I am too detailed oriented, and I have to let the small things go. Been doing this 30 years, so I am stuck in my ways, I guess.
AccuSTAT in Wisconsin is hiring for an ER account. See the Job Bank for specifics. IC position. NM
xx
Thank you for the instructions. I will try that! nm
x
I saw instructions for doing this yourself on
You sure don't need to pay to convert!
Instructions
While in Word document, type FEV1 with the subscript. Then hightlight, do Alt+T to bring up Tools, select autocorrect. Screen will come up, type in FEV1 in the Replace section, click the Formatted Text button, click Add. It should save it with the subscript.
sm for instructions
Go to My Computer, click Tools, Folder Options, click File Types tab.
Scroll down list and select WAV. In the lower part of the window where it says Opens with, click the Change button. In the new window, scroll down and select Scribe, then click OK. Then OK to close the other window.
LX 219 instructions
How To Set Up & Use The LX-219 IMPORTANT—PLEASE READ CAREFULLY!!!! • IF THE FOOT PEDAL IS NOT ALREADY CONNECTED---Remove the Front Cover of the terminal block that has the cables attached, and Plug the Foot Pedal into the black connector. • Plug the cable marked “Trans Station” into the jack on back of the LX-219 labeled, “To Recorder” • Plug the cable marked “Power Supply” into the jack on the Power Supply. (some power supplies have two jacks, use the left one and ignore the other) • Plug the cable marked “UDLT” into the jack on the back of the LX-547 VTI, marked UDLT. • Plug the Telephone line cord into the jack on back of LX-547 VTI marked “TELCO”. Plug the other end of this cable into your telephone jack. • Plug Power Supply into wall outlet. • The VTI will now undergo a self test; all of the lights will come on momentarily and begin blinking. After a few seconds all lights will go out EXCEPT the TA and VD lights. These will remain on. (the letters identifying these lights are read from top to bottom, not left to right) You are now ready to Program your Station to call into the Lanier system and begin transcribing. Go to the Programming Instructions, and with the help of your Supervisor or Client, program the Codes and Telephone numbers that they want you to use, into the LX-219. AFTER programming is complete, use the following instructions to begin using the Transcriber. Copyright 2003 by: Ranzy Luster Plug Headset into jack on back of LX-219 labeled “Headset” • Put Headset on. • Press the ON/OFF key. You will hear a dial tone. • Press the Key that you have programmed your Telephone access number into • After the system answers and “Digital Connect” appears, the screen will display; “Enter Trans ID” • Press the key that you have programmed your ID number into. • The display will show “ENT - request Job” • Press the ENTER key. The small screen will display; “Searching for job”. After a few seconds, a job number will appear in the small display screen and all of the information will now appear on the LARGE DISPLAY screen. • Place your foot on the LISTEN part of the Foot Pedal and press down. • Press REVERSE to back up when needed, and if you have backed up quite a distance and don’t want to listen through the dictation again, Press FORWARD to get back to the point you were at when you started reversing. A Loud tone will be heard when you reach this point! • As you are transcribing and reach the end of a job, you will hear a steady TONE. At this point, remove your foot from the Listen Pedal and press the Finishing Touch Button. This will Complete that job and bring up the Next available Job. (the Finishing Touch Button is the one which you have programmed with the Code 1370) • When finished transcribing for the day, Press the button you have programmed with the Code 1371. This code completes the job and prevents others from coming to your station. • In Addition to the two codes listed above, the Telephone number of the system you are calling into should be programmed into a Key and your ID number should be in one. ALL OTHER FUNCTIONS YOUR EMPLOYER/CLIENT WANTS YOU TO USE WILL BE EXPLAINED BY THEM!
Copyright 2003 by Ranzy Luster
www.TranscribeSolutions.com
Instructions -sm
This is for WORD 2003. Just follow the steps EXACTLY as outlined.
1. Open a plain word document and type your ??. (A couple of sets with one set per line).
2. Go to Tools>Macro>Record New Macro
3. Name your Macro (type it in the box) Mine is named "jump". (Make sure in the second box, it says NORMAL template or normal.dot.)
4. Click the Keyboard button - choose the keyboad combination you want to use (I use ALT+J) Click Assign.
5. You should see a little button floating around that looks like a tape somewhere on your screen. Don't touch it yet. Instead, Go to Edit>Find and type in ??.
6. Hit find next (you should be seeing your ?? being highlighted while you are doing this.) Click the cancel button on that same window.
7. Go to Tools>Macro>stop recording.
Type in a few ?? sets and hit your shortcut combination to make sure it works.
If you have trouble with this, feel free to e-mail. I make these all the time. :)
Instructions
If you set a tap stop where you want the DOB on the same line you should be okay. In sounds like there are spaces there instead. Set your tab point by clicking on the ruler at the top. Retype your patient title then tab and put the DOB title. If this does not work, feel free to email. I am workin all day. :)
there are instructions
in the system on how to do this.
I'm sure most of you get instructions like this
from your employers:
The BOS is to be followed, except when it differs from this company's style guide and except when also not in conflict with the site specific information of the client.
So, you check the site notes from the hospital and if the question is not answered there, you check your company's style guide, and then if there is still no answer you do what the BOS says to do.
Does this make any sense? Making us consult three different references for the answer to one simple question? Do the MTs in Indiastan have to do this? Or do they get a pass because they work so cheap?
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