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Would it kill you people to give constructive advice instead of insults and insensitivity?!?

Posted By: AMD on 2007-05-09
In Reply to: Very confused and frustrated! - Debbie

I understand your frustration. I think you just need to sit down and have a talk with your employer. Find out exactly what they want your status to be. As an employee, yes they do have the right to dictate your hours, where you work, etc., but they do not have the right to jerk you around. If they want you to work at home, then they need to provide for that, not you! Anyone who says otherwise is wrong! In any industry, if a company wants you to commute, they pay for gas/mileage. If they want you to have a cell phone/pager, they either pay for it, or they provide an allowance for it. If they want you to work at home, they provide equipment. It sounds to me like they want way too much and are giving very little. Just because a person/company is the employer, it does not give them the right to treat people like dirt, sending them on wild goose chases, interfering with their life, schedule, expenses, etc. I am sorry you have received such critical and insensitive comments. I hope this works out for you. Blessings!


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so people who are frustrated doctors can give medical advice.
so
First of all, you did not come here looking for constructive advice. SM

You came here to whine and moan about QA and you wanted people to pat you on your head and said "poor little MT, you were right."  When you didn't get that, you started throwing a tantrum and telling everyone what big 'ol meanies they are.


By your own admission, you have been an MT for three years.  You are in no way qualified to tell QA or the QA supervisor that you like or dislike changes made, account specs, or anything of the sort.  Your job is to type according to the account specs and according to whatever other BOS rules QA imposes.  Like it or not, this is the job!  MTs are called upon to be flexible.  Personally, I abhor the BOS, but I like money, I need money to live and feed my kids, so if my employer says do by the BOS book, then that's what I'm gonna do.


I going to go out on a limb here and guess that since you said some of the mistakes you made were "stupid mistakes" you shouldn't have made, then you probably look inexperienced to QA and aren't going to be taken seriously when you complain.  When you've become a seasoned MT who makes very few mistakes and then want to complain, you might be taken a bit more seriously.


I have 20 years under my belt.  My last QA score (which happened to be yesterday) was 99.5% and that is my consistent score.  If one day I get a QA score say below 98%, then I may question it diplomatically.  I probably have more experience than the QA person proofing my work, but being condescending is not the way to go.  Here you are 3 years experience and you are condescending and go above your QA's head to her boss.  Good thing you're starting a new job, sounds like you're going to need it.


That's my 2 cents.


you people kill me! (sm)


give the woman a break, already! HER CHILD IS MISSING IN A FOREIGN COUNTRY! I'm sure she's not in her usual state of mind. Instead of running her in the ground, all this energy should be spent on positive thoughts and prayers for the family and for Natalee. They need support, not condemnation. Prayer is a mighty thing, give it a try!


LOL. MT's don't kill people. Not that much power! nm
x
Advice to YOU..1st learn to spell before insulting poster and trying to give advice...sm

the best advice I could give

Make sure everyone understands that you WORK from home (it's not you're home and you work). And you have to learn the concept yourself as well.

Stick to the same schedule you did when you worked in an office. If you didn't make personal calls in the office, don't make them when you work from home. If you didn't run errands when you worked in the office, don't run errands when you work from home. (and the list goes on)


The best advice I could give to you..sm

is to get some rest!!  Get yourself on a regular schedule and stick to it -- even on the weekends.  For example, I am in the bed by as close to 9 p.m. as possible, watch about an hour of TV or so,and then I'm off to sleep.  Also, before I go to bed, I take a 325 mg of aspirin -- it cuts down on restless leg syndrome and just makes me rest better.  I'm up promptly anywhere from 6:45 to 7 (never after that -- I have an alarm set in case I don't wake up on my own), have my coffee, eat a small breakfast (believe it or not, it IS the most important meal of the day -- just a small bowel of cereal or oatmeal and a piece of toast gets me through to lunch and I'm not a big breakfast person) get cleaned up/dressed, and am at work by 7:30.  Even on the weekends if I'm not working, I still get up at the same time.  Your body will learn your routine and come to rely on it.  Since I have been doing this (MANY years) I have found that I'm able to be sharper and more mentally aware. 


I eat something small for lunch, take at least a 5-10 minute break an hour to stretch or just get up and refocus, and still am able to get a good solid 7-8 hours a day.  Just what works for me! 


Thank you - could you give me some advice....sm
as to which KVM switch to get? I assume I need to look for one that will hook keyboard, monitor, mouse, and speaker set all together, correct? Any suggestions for a good KVM switch and a DSL router would be greatly appreciated. TIA
The best advice I could ever give is
NEVER quit your job until you have another 1 started. You have done something foolish, should have made sure everything was go before you left the other job. The first job is right, you quit- I could not draw unemployment in my state if I quit- don't know if same for all states. Best to find somebody who will loan you some money on a short term loan. I doubt you will see any money from 2nd place.
KT, I want to give you some personal advice ...
People respond to negative situations in two different ways. Some will learn a lesson and do all they can to help others avoid the same pain, frustration, stress, etc. Others will not learn anything but just be all the more angry, hateful, bitter, and want nothing but for everyone else who has the same issue to suffer as much or more as they did.

The difference is attitude, outlook, perception. It is the only thing you can control yourself 100%.

I guarantee you that if you look at the posts on this board, you will be able to understand more about the individuals posting here than they probably can tell you about themselves.

While it is true that your attitude will never undo actions, it WILL determine which direction you will take from that situation. A positive attitude will allow you to heal fully, to be more wise, to have more sightful judgment, to see the future with greater clarity, give you strength to take a tough stand and make difficult decisions, and above all it will keep you out of the emotional trenches that those with a negative attitude will be mired in all their lives.
Any MTSO's out there willing to give marketing advice?

I have been transcribing for 6 years and want to get my own accounts.  What is the best way to do this?  Any info would be great! Thanks


Anyone in the Hartford, CT area willing to give advice on what to charge.
Want to try to get my own accounts in this area, but unsure what a good rate for this area is. Any advice? Thanks in advance.
Excellent. The way I see it. She obviously has not sound advice to give any of us stay-at
home moms, so she should just keep all comments to herself. She sure does sound like a pot stirrer and so we should just ignore her. Whadda you say?
I wanted to thank all those who give me good advice last week. SM

And for listening to me boo hoo about being laid off or dissolved as the suits at the hospital like to call it.  Anyway, I have officially accepted a QA Editor position with a service and I'm actually in a more positive frame of mind than I was last week.


I got my laptop all set up and ready to go with a laptop stand for plenty of ventilation, I put off buying any kind of wav player and just downloaded ExpressScribe for the time being, and I didn't saturate the market with my resume, but picked only a few places to apply based on suggestions and information you all gave me here.  And I did all of this because you ladies gave me such good advice.


I just wanted to say what a great place this is and it is very, VERY wonderful to have a place to network, socialize, fellowship, or just plain gab with colleagues and friends. 


Read it again and it said "The best advice I could ever give is NEVER quit your job...

That's not advice, that's rubbing salt in her wound.  Your other piece of advice about getting a loan is basically stating the obvious.  I'm sure the OP realizes she may have to borrow some money.  I think she was probably asking what should she do about the employer treating her unprofessionally.


Basically, you gave lousy advice and your only intent was to kick her when she was down.


thanks for the advice.....I am definitely open to learning new things, so I'll give it a try!
.
Personal insults are unprofessional. nm
......
slinging insults supports her theory
you know. The OP made some plausible, even if offensive, statements. However, I am ashamed at your comment and even more offended by it.
I really wish people would not ask for medical advice on this website. Do we have to go through thi
Please have common sense and see a doctor!
Good advice but some people refuse to
split "amicably." I know for a fact in my case it would be a blame game and a huge mess. Been there many times and resorted to other ways of handling it. I wonder if what you suggested would still work for me?

Not the OP but helped by your advice.

Thanks,
me
Good advice. I wish more service IT people (sm)
that I have met were more helpful. They should realize that faster PCs = happier and more productive MTs = more $$$ for company and maybe an increase in his own pay! KWIM?
slinging insults? "grow up" is an insult and antagonzing
nm
I know some people don't like to give money, but if everyone gave
money and they were wise with it, they would have their fairy tale wedding sooner maybe.  Maybe she could list things she wanted for her big wedding like her gown and her flowers and you could get a gift certificate from there and then they wouldn't have spent the $$ on something else. 
There are actually people who don't believe you have to give any kind of notice. sm
But if you want the contract renewed or you want continued employment, common decency is called for.
I honestly don't give 2 cents what people think. :)

and I don't care what other people look like either.


I think that was the real message that John and Yoko were trying to send.


Give the SH people a chance to fix it before you spend more money.
:P
What I think is so sad is that people may give up good jobs to go there to find out these things all
to late. The newbies can learn and use MQ and move on which they do but of course the clients suffer then with all the people learning on them but this is what MQ causes and when they lose clients with poor quality or people that just throw out work then they caused their own problems. You cant keep good MTs with no work I dont care what incentives you offer because they mean nothing with no work ABSOLUTELY NOTHING. I wish people would understand that when MQ hires them.
Totally not MT related but lots of smart people here for advice, I hope.
My son had a girlfriend some 8 years ago, she ran off with another guy to another state and it really didn't hurt my feelings at all.  They had gone through a lot in the less than a year that they were together including my son helping her cope with a rape trauma that she had been through.  I wish truly I could remember the number of months between the rape and her leaving, but I felt it was a short time.  That really doesn't matter, but 5 years ago this girl sent an e-mail telling us our son was the possible father of her child "you do the math" but she "really thinks the other guy is the father."  My son called her and she was going to send paperwork but never did.  Now jump forward to yesterday, my son gets notified via phone that she's looking for him, that she has his daughter, and we're really not sure what to do.  The girl does not know where we or my son lives but knows the general area.  I'm afraid she'll just show up on my doorstep one day but my son doesn't live here anymore, he's a man with a life of his own.  What would you do?  Does anyone know the legality of all this?
Sounds like a real high IQ broad here - people like this give the industry a bad name

Constructive
No one likes being corrected, even in a nice way, especially if doing the same thing the same way for years. Us QAs out here are just like you, employed by a company, we are not the almighty rulers of the world. We are employed to do a job which is not easy and many feelings get hurt along the way. Many MTs just want to be left alone to do their work even if it is incorrect. Thats not an option these days, the work must be correct and quality is mandatory, not an option.
Can anyone please tell me what constructive
I have been following the discussion below about impolite QA and some of you have mentioned receiving constructive feedback from QA and/or mentors. Would someone please tell me what this constructive feedback looks like? Where I work they just fill in the blanks, but I never receive any comments. I often ask questions but receive no response. What am I missing? I hope for some sort of feedback from the QA people and/or my manager but it never happens. Maybe I have been spared the rudeness that some of you experience because they never comment. Which companies offer feedback, tips, constructive criticism? What does the feedback/mentoring look like? Thank you for your responses and help.
If you have nothing constructive to say, then
xx
The answers have been constructive. sm

What I don't understand is why you think they're not. People are stating the truth--the employer calls the shots, not the employee. Just because the truth isn't as comfortably "warm and fuzzy" as you want it to be, doesn't make it less true. It seems that this point is missed very frequently on this board and to try to convince this person that it is the employee who decides the working terms is both cruel and non-constructive. (There are so many cliches that I could use right now I'm not even going to start.)


There have been several posters who lament the loss of jobs to overseas competition but instead of laying blame at the feet of workers who want to call the shots, they instead try to blame the people who are hungry for jobs and are willing to work at getting and keeping jobs that are "too demanding", "too demaning", "not family-friendly" for US workers. Employers are also to blame when their biggest concern is the bottom line and not upholding the society that allowed them to become employers in the first place.


A very good book to read for more on this subject is The World Is Flat by Thomas Friedman. It is a long book but if you're really interested in understanding what is going on in the world today and being prepared for the reality of tomorrow, it's worth the read. Of course, it also requires a mind willing to see the problems that both workers and employers have created.


Constructive feedback is ...

providing commentary and suggestions on improving the MT's work process (i.e. 'hearing' ESL's better or maybe a more refined search process, etc.) in a professionally worded fashion.  Most times when an MT leaves a minefield of blanks in a report it's because he/she because of their lack of experience wasn't able to 'hear' what the dictator was saying. 


A true QA person of excellence can recall their own journey on the road of transcription, remember that type of frustration and lack of experience, and translate solutions and suggestions to the MT in a manner that the MT can draw upon that experience and going forward incorporate the QA's suggestions into their work process, correcting any deficiencies they may have in putting out a quality document without a lot of blanks.  


In the case of where you work, sometimes constructive feedback is as simple as just filling in the blanks.  You can use the document that's been returned to you as a sample for training your ear to better hear what that particular dictator is saying when you get him/her again.  In this way, you continue to improve and are more autonomous in the work that you do. 


I hope this helps. 


EXACTLY! Constructive input is always welcome;
nm
Constructive remarks in message
I have a couple of constructive things to say.  First take it to a blog where you can whine to someone who cares.  Where you can all wallow in your self-pity while your bills add up and your kids starve and nothing changes the situation.  Next, get another job.  Stay at MQ if you must, but get another job, be it MT or whatever, that will pay your bills while you whine. Third, get some ambition and help yourselves.  Whining to each other will accomplish nothing. Why would I be MQ management when I am offering suggestions to help your plight.  I am sure MQ management is very happy with the way things are.  They have you whiners that are still there for them to scrape their feet on and not doing a thing about your situation.
LOL. I told you, it's a pet peeve. It was constructive
Personally, I don't like to have errors in any of my writing, personal MB or not, and I would rather have someone tell me on a MB than make a fool of myself elsewhere. To each his/her own.

FWIW, I was not proofreading, just reading. After seeing it the incorrect way umpteen times, I felt compelled to mention it.
Take constructive criticism and LEARN...
I worked for this company and the only reason I quit was I needed a job where i worked 4 hours and that was it.  I absolutely LOVED my job with them.  They were encouraging yet at the same time made me aware of what I needed to correct, as quality is of utmost importance in medical dictation.  I made notes and reviewed the corrections sent back to me in order to undo my errors.  The Editor (Rose) taught me so much by giving me these corrections cause it has helped me become a better MT.  It is so important in this field to be accurate and have good grammar and spelling skills.  Maybe this field isnt for you, but definitely even look into getting perhaps a used grammar/english textbook or the AMMT Book of Style to review, as that might be less expensive than going back to school.  I have talked to other MTs who have been in this field for 35 years and said they STILL learn something new every single day.  Keep an open mind on this job and learn all you can.  In the long run you will be a better MT for it.
Yes, thanks for a thoughtful and constructive comment. SM
Much too rare on this board. I'm shocked by how many people still don't use Expanders and use them very extensively. People need to understand and accept that today's much higher standard of production is set by those who do.
Yeah...let's not try to do anything constructive because everybody is contributing to the problem
I think most of us hear this all the time...let somebody else clean up the mess.
THAT is when constructive feedback helps, not being a jerk about it.
QA should remember how it felt to be MT and struggling to get it right.
I have found no matter how constructive my feedback is... SM

most MTs either don't read it or read and immediately send it to the recycle bin literally and figuratively.  So when I send feedback, it is basically a list of their errors, my corrections, and quoting chapter and verse from the BOS if necessary. 


Quite frankly, I'm tired of hearing MTs gripe.  I used to try to educate and mentor MTs, but it is a thankless job.  Someone below said that QA people try to insinuate their egos, but in my experience it is the MTs ego that is getting in the way.  So many MTs think they are "excellent MTs" and so many of them are not.  At one point, I decided to keep a running log of unacceptable errors that even the most remedial MT should not be making and start posting it here because I'm so sick of MTs posting that QA is unreasonable or big meanies.


So here is a very unacceptable mistake I've seen this morning and I've only been on the clock for an hour...


"pressure ulcer on the left heal"


Of course, when I sent feedback to this MT, she emailed me saying "ha ha, oh it's just a typo."  Problem was she did it repeatedly throughout the entire report -- not just once but every instance the dictator talked about the left heel ulcer, she typed "left heal ulcer."


Now, MTs, tell me that I'm not supposed to roll my eyes and be a little irritated that I had to spend fifteen minutes listening to her entire report because such a basic error sends up warning flags, when I should have just had to fill in her blanks.



Thank you, that is certainly constructive. How about 17 years, you want me to just change to accomm
nm
She didn't say she put "no-no" in her feedback and used baby talk in her constructive criti
I wish she were on my QA team. She sounds wonderful!
Sometimes they just kill me!

Chief Complaint:  Back pain.


Review of Systems:  No back pain.


Social History:  He smokes and does cocaine.  No alcohol.  No drug use.


 


Hmmmmm???


Anyone know how to kill
these little boogers? I have some at my house, my feline might have had 1 for lunch and they are poisonous to kitties- any ideas? Looked on the internet but could not find anything definite. Thanks!
That which does not kill you, will only make you
p
Would it kill a doctor to....

Actually just spell out a name of a random physician that they include in their report?  I mean, for the company I work for, we have to search physician registries and such to FIND physician names.  Now, if the hospital is in Alabama and the doctor just throws it out there and says......"She once saw Dr. XXXXX in Toledo, Ohio", I mean come on now, PUH-LEASE just spell Dr. XXXXX's name for me!  It will take you TWO SECONDS to do so and it takes me way too many minutes to search around and try to find this dude's name! 


Not trying to be Miss Complainey Pants today, LOL, but sometimes you just gotta vent!


if you live among trashy people, low income people, people w/o goals or direction,
content to just get by, you by default become a part of a group. "people" have decided to group trailer people as trash. that is because there are enough people in that group to earn the title and even if you aren't trash, you are categorized by others. did i think i was trash in lower class neighborhood surrounded by people who drank and fought all weekend? no but i knew i wasn't staying and did not try to pretend that all the fools in the neighborhood were just nice folks who ended up where they were because high horse snobs deemed their neighborhood low class. people for the most part live exactly where they belong because they don't want to educate themselves, they don't mind "trash" around them and they don't want to be bothered trying just a bit hard to extract themselves from that world. they justify everything to themselves i guess saying everyone who doesn't like their lifestyle is a snob and the comedians (Jeff Foxworthy/Chris Rock, etc) who make fun of them are just ill-informed.

As for me, I fought hard to get out and don't even want to look back. It amazes me people stay for generations.
not kill any living thing?
oH, what about the plants? are they not living? some worship them too...and NO. I will not leave my God out of anything. My God is in me and I in Him. I will not try to separate one from the other. Sorry if my faith bothers you.
LOL! And stress will kill you or make you
now have some incurable, difficult to treat, chronic, crippling, painful disease brought on by stress!