What is it with OM anyway?

MT Light" color=navy size=4>So the OM calls me from doc's office last night. Every time she opens the Olympus program so she can dock the recorder and transfer files, she gets an error message. The error message is from Microsoft so there must be some kind of conflict. She did a reboot twice and it didn’t get rid of the error message and when she sent the error message, it didn’t give her any feedback on it, like it sometimes will give you a link where you can update your drivers or something. So I suggested she call the toll-free help number in the back of the Olympus booklet so they could try to help her figure out if it is Microsoft problem or Olympus problem but since I just installed it on a new computer and it was up and running for the past week and we transferred files just fine, I don’t see how it could be an Olympus problem. The other computers either don’t have a working USB hub or Internet access. When I went in to do the install I found this computer has an outdated Norton Anti-virus that they haven’t fixed yet! I suggested she try doing a system restore to an earlier date, closer to when I did the install for them.And I asked when was the last time a complete system scan was done. She was all frustrated and said, “I’m not the IT person for this office.” And I told her, “well, I’m sure not either. I came in and installed the Olympus and FTP transfer program as a favor, on my own time, but I can’t be coming over fixing your office computers for you. If you have an office that has computers in it, somebody has to manage them. You can’t just expect them to run without any problems.” I told her I could find somebody that might come in and do some cleaning up on their system but she didn’t ask for their number. The doc likes to think he is a computer wizard but I’ve been through some glitches with him before and it wasn’t what he thought it was, it was what I thought it was. ... this OM is a big baby. If you have her do anything with the computers, like talk her through some settings over the phone, she gets all frustrated right away and sits there making noises, like “uh! I can’t do this!” For Pete’s sake, just do it step by step. She can’t even figure out how to use the Help function. How does she think the rest of us learned? Same way. Get on the Help button, use the toll free numbers, go online and look up the problem at the manufacturer’s site, get an IT person for assistance. Sheesh. Just had to vent.

• What is it with OM anyway? - Carmi

The messages you are viewing are archived/old.
To view latest messages and participate in discussions, select the boards given in left menu