Well it irks me to no end when this happens
Posted By: Maralynne on 2006-07-16
In Reply to: it is very common that many MDs.....NM - do that - some maybe for attention too LOL
I don't have time, nor do I want to spend the time, listening to them yak. Nothing ticks me off worse than when they are so ignorant to send a voice file containing an office conversation or phone call.  As a matter of fact, I sent one office who's always sending me and my subs junk like this notifying them next month, I'll be charging them in ten-minute increments the time it take me/us to listen to this nonsense and erase it. That should take care of that and if they don't like it, they can find someone else who has nothing better to do than sit back and listen to their conversations and think it's a LOL matter. 
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That just irks me to death.
I worked for a national that had two QA people on my account. The one QA person did it one way, and the other one did it another way. One pushed for combining forms, the other one said NO. I never knew who was working from one day to the next. I finally sent an email to both QA people, the account manager and the owner of the company with quotes from each of their corrections contradicting each other. I asked which way I should do it because I couldn't do it both ways. It took forever to sort out.
The thing that really irks me about this whole situation -
is that I pretty much put all my eggs into the MT basket 30 years ago, when I still had the time and the youth to have pursued something else. But back then most jobs I tried were a really poor fit. I finally just coasted along doing office-temp work and odd jobs, and then found out about MT. I had the typing speed, English skills (minored in it in Jr. College), and back then all it took was 20 weeks of night school (2 or 3 nights per week, if I recall) to be able to get a job. I LOVED it. No "front office" dress required, no "perky personality" required, just do the work. And I thought I had found the key to independence. And I had, for a number of years.
I first noticed the winds of change blowing when the administrative letters I was typing for a large facility began to talk about "managed care". Once that facility jumped on the bandwagon, things began to change. Only those employees who actually "brought in money" were treated well. They got whatever they wanted. Those of us who SUPPORTED THEM, however, were swept further and further under the rug, until such time that we were nothing but numbers that some suit in HR crunched in his computer, and it was decided that we were an "unnecesary expense", and we were expendable.
Soon all they ever talked about was voice-recognition, and how long it would be 'til they got rid of all of us MT "lowlifes". We were told almost daily how "lucky we were to even HAVE a job", and were treated worse, and paid less, all the while having to suffer through all the annoyances, computer meltdowns, rule-changes, and QA nit-picking that became part of their changeover to new computer platforms and VR software. I lost count of how many VR programs they tried, failed. But were we ever ONCE given credit for helping to "train" the software, even though they ended up abandoning it? NO. Now that it became obvious that they needed live MTs, were we paid & treated better? NOPE.
Instead, now all the talk was about how CHEAPLY the same work could get done overseas, by people who spoke English, but because it was their 2nd language, would NEVER grasp all the inflections and nuances that even though of us who grew up speaking English struggle with. At first they told us we'd become editors, and that the pay would be substantially higher than MT, without all the work-related injuries. HAH!!! What a load of cow-dung THAT turned out to be!
So, eventually I left inhouse transcription for working at home for an MTSO. Although I'm treated 100% better by them, and still love the work, the pay scale seems to be geared to whatever part of the U.S. has the absolute lowest income needed in order to survive. It all but makes doing MT for the single city-dweller impossible.
I could understand if all the money they're supposedly saving by chintzing-out on their transcription expenses were going back into providing quality healthcare. But of course, we all know the answer to THAT one, too. Healthcare and insurance coverage continues to get worse and worse, (most countries in the world have better healthcare coverage than the U.S. does), and even if you have insurance, heaven help you if you ever get sick and need to use it.
Meanwhile, the CEOs and upper management folks are buying that second home in Aspen, taking months-long "sabbaticals" (i.e., taking a cruise around the world, or an extended ski-trip to the Alps), and those of us who don't actually bring in the healthcare industry's profits, but still support them so that they're ABLE to bring in the money, are all but forgotten.
Someday it's all going to come back and bite all those in the 'ol boys' club in the gluteus maximus, and for me it can't be soon enough.
QA's lack of knowledge really irks me.
Most of the time, they say the exact opposite the next day, anyway.
I wasn't clear. I guess patients' names is what irks me the most. SM
and you know how famous they are for dictating "Krenazcyssky, Jane, that's J-A-N-E.
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