Vonage customer
Posted By: mt on 2006-01-31
In Reply to: Is anyone using the new internet phone service through - jus me
No problems here. I wanted to go through Time Warner, as we already have cable and internet through them, and they display the number on your TV (very cool), but Vonage was still cheaper.
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customer service
We tried for five solid weeks to get signed up with Vonage. Wasted well over six full hours over the telephone (we just have a plain old residential house, some question of a second line coming out of the house, but no other complications) with 99% ESL's who could not communicate properly with us. The savings were the carrot in front of our face, which is why we were so patient with having them try to get us set up, but because of one fiasco after another with JUST TRYING TO GET US SET UP, we decided it was not worth it. We will wait until it has been perfected. Also the 9-1-1 was a very important factor, as was Privacy Manager for us. Weigh your options. Best of luck to you.
For customer service.....
Someone filled me in that if (when) you get somebody from overseas, all you have to do is ask them to transfer the call to somebody in the states. That way you don't have to try to decipher what they are trying to say, and you get someone from the U.S. I tried this, and it worked well with no problems.
Those Customer Service Centers
You have to do what I do. Sometimes if I call and I can't understand a word the service rep is saying to me (after telling me his name is Paul), I ask them to send me back to an office in the United States. They generally don't know what to say at that point because they have no scripted answer to that type of question. It gets your point across without having to resort to nastiness (not implying that you were in any way), which I used to resort to and you have stumped them to the point where they generally will return you to the main office which is in the U.S.
Take care and good luck with the doctor.
Up-date from CC offshore customer rep.
Okay, I found a phone number on my statement for thier "Premier" card so I called that number. I asked where the rep was located and she told me Buffulo, NY and her name was Vivian. I got the answer to my question and then told her I had initially called and got hold of a center in the Phillipines but I refused to talk to them. I asked how I could go about lodging a complaint about the company offshoring. She said she could forward the complaint for me but it probably wouldn't do any good. I told her it would do some good if more people did as I was doing and also lodged complaints about offshoring. I explained that in my profession offshoring a a huge problem and that it was only a matter of time before SHE lost her job to offshoring also. I told her to include in my complaint that her bosses worked for me and if I, and others like me, refused to use their services, her boss and the company's management would be looking for new jobs. Vivian told me they have call centers all over the world and I just lucked out using the :"Premier" phone number because I do not have a "Premier" card. She said in the future if I want to get a rep in the US, I will probably have to hang-up and call back, several times maybe, until I got hold of a US rep. (Yeah, right, I am calling the Premier number first thing). But, at least I know what it might take to get a US rep.
I realise even the offshore people are just looking to make a living but what about all the US citizens trying to make a living, only to see their jobs go offshore? And I agree that it is "managament" that is responsible for this, but until we stand up for ourselve, no one else will. Management works for us!! Just like the managment of the MTSOs and even the Nationals have no job without us. It it too easy to say, "Well, just this one time, I will use the foreign call center, One time won't make a difference." But it is that one time, added to your one time and added to her one time, added to my one time and on and on, that WILL make a difference. It is too easy to sit back and wait for someone else to solve the problem. That attitude will get us nowhere but out of work or working for slave wages
I realise even the offshore people are just looking to make a living but what about
Love it, I am a loyal customer
I have had it for over four years with no trouble. They have a 24 hour call-in center. You can also adjust your bandwidth settings on your Vonage account page, which was probably what was giving you internet problems. I have never experienced this. It was probably your equipment or your settings that you should have adjusted.
The only downside is when your cable or DSL is out, so is your phone. This only happens every now and then. Like once every few months. I kept a land line phone for backup in the past for an extra $20 a month, but I no longer needed it so I disconnected it.
You get all features, voicemail, 3-way calling, call-waiting with caller ID. I can't even think of them there are so many. In my opinion, Vonage is the way to go. I guess everyone has their own opinion of the company though.
That's fine, will give them another of their customer
service numbers when they figure this out. At least it has been a quiet day today!
They start calling at 7 a.m. and don't stop calling until sometimes after 11 p.m.
The bill is not late. As a matter of fact, I checked our account status and the payment was there as of noon today. It's actually due on October 23.
It is simply harrassment. They want us to pay check by phone and we refuse. No way in H@!! am I going to give them our banking information.
BOS is just a style guide... do what the customer wants! sm
If my client does not have a preference I go by BOS. If they do state a preference I do what they want. If I feel the *BOS* way is better for proper interpretation of the report, I will advise that, but otherwise what they say is golden. 
I May Get a Radiology Customer and Need Advice
Can anyone advise me on radiology transcription. I've never done it. (I have a small MT service and would try to find someone to do this work)... I'm looking for advice on:
-- Pricing, I understand you usually charge by the page and not the line.
-- Is it advisable to pursue this, since I have never done it. I hear Radiology is "a different animal" - Good/Bad idea as owner of a small service to pursue this?
Thank you,
Dave
they will not provide you with customer support.
I had problems tyring to defend that I should have customer support if I did such a thing. They will help you load XP but they will not give you any customer support afterwards, I never loaded with XP but after telling them the sales person gave me the wrong info (I wanted to make sure I could still use this computer if a company was still with windows XP and the sales person said no problem) This was last summer. After fighting tooth and nail they credited my account. Tell them you want it for a business so that way you get someone who knows what they are talking about, hopefully.
Have to talk to Customer Service. There are only one or two
models available with XP. I got one about a year ago. Saw a post recently that someone had just got one with XP through them, an Inspiron I think, and that they had a few left at that time.
I am a Comcast customer (HSI/cable TV) and wonder if I
should go with Comcast for long distance calling. Or, is there a better plan? Vonage perhaps? I have AT&T right now, maybe they have a package that includes free long distance calling.
Signed, Just got a new Job
Dedication to customer service? Are they SERIOUS?
x
Here is customer service email
Shame on them for not letting you know would cost $10!!!!!
click the link and send Paypal an email with your question
Maybe call customer support? HA! sm
But if your warranty has run out, they'll charge $20 or more, and as often as not they probably don't know what they're talking about. At least that's been my experience.
Have you installed ANY new software into your laptap lately, such as a new virus protector. They can do really treacherous things to your computer software. If you have, maybe try uninstallling it and see if that helps.
Once I put in a new antivirus and it locked up by browser--years ago, but that's what came to mind.
Just talked to offshore customer service
I just got off the phone to my CC company. The sales rep that answered had no accent but on a hunch I asked where she was located and after much hesitation, she replied she was in the Phillipines. I told her I wanted to speak to a rep. in the US. She put me on hold and a few seconds later returned, asking me why. I told her I was totally against offshoring. Once again I was put on hold and after a long wait, her supervisor got on the line. This was a male with no accent so to be sure I asked him where he was located and again, the answer was the Phillipines. I told him I wanted to speak to a US rep. He asked why and I told him I was against offshoring. He said it was not possible to tranfer me to a US rep. I explained that I had made this same requist before and had been transferred but he said it was not possible this time. I told him I will email the company and try to get a US phone number that way. I will let you all know what happens. I am so angry I could spit.
irrelevant what MTSO charges the customer...
as long as you feel the price they pay you is sufficient for you. nuff said.
working as a customer service rep from home....sm
taking phone calls like orders for things, etc., showed very pregnant woman with little kids with phone headset working on computer . Raved about flexibility, own hours, fit her schedule, blah, blah.... Had to be able to work alone, etc., all the work ethics we have to have, and good typist. Full time, they said pays VERY well, with emphasis on the "very." I think this woman was making 12-15 an hour, can't remember exactly. Said there were about 10,000 women doing it and it is the up and coming thing. Check out the GMA website... I think it was "Women at Work"...... something like that.
purchasing computers with customer service in US?
okay.here it goes. I thought it might be worth asking if anyone know of any companies that sell computers where you don't have to go through customer service outside of the US? TIA.
Call Nicole at customer service...
This is THE best company I have ever dealt with. I downloaded the trial and in a day or two received a very nice personable email from Nicole wanting to know how I liked the Gearplayer. Then my trial ran out before I really got to try it because we had to go out of town so they let me try it an additional 5 days. On my fifth day I had just started working and was so behind because I took my mom for a test. It was last Thursday actually. I placed my order over the phone and was going to have to wait until Monday for the software to come in. Nicole gave me a third extension so I would not lose money and the software arrived the very next day!
I do want to add that when trying the 3rd trial I had the same problem you are having and I called their tech depatment. Mike had me back on within minutes without putting me on hold even one time!
The customer care is unmatched and the product itself has the best sound quality and the settings are so easy to use. I can't recommend them enough. Good luck!
Their customer service is pretty good when you have
s
That's because Dell's customer service is outsourced to India. sm
The guy probably answered yes, yes, yes to all your quesions and didn't understand a single word.
very unhappy verizon customer, i switched about 6 months ago
nm
I wish customer service departments would stop hiring
these people who have this terrible nasal twang of those wannabe CSI Miami blonde bimbos (the so-callled bullet expert). You cannot understand a word they say, everything is nasal and words run together. If doctors ever pick up this habit we are sunk.
Does anyone have a contact # for Medword? They have awful customer service!
After contacting HomeEx I ordered the Absolute Experience tapes through them. I wrote under additional instruction to tell the delivery person "Do Not Knock!"
Today the postman bangs on my door and needs a signature confirmation. If he had those instructions he would have delivered it to the apartment office. If I had been working, I could have lost my job for the backroud noise!
I ordered a 3 CD set and in the enevelope there is only 1 CD and transcripts that do not match it.
The outside cover says Package 1 of 2. Why wouldn't they send 3 CDs and the transcripts in the same package? From the ad it is a "set" of 3 CDs. I go to the website to contact them and I need an invoice # to email them about a shipment! There is no original invoice or copy or anything in my package! I called the # on my package but it's HomeEx not Medword.
Does anyone have a contact #?
GearPlayer customer service stinks - if you need to reload onto another computer (i.e. you get a new
You have to call them to get a new install code,but first they have to fax you a request sheet to be completed and faxed back,then they have to okay the reinstall and give you a new code. They are NOT available after hours or on weekends, so if you have an emergency such a computer crash,you are out of luck.
They also use tactics based on "sale points" which tease the customer
to the specific area (such as a microwave for $25.00) and then consider that if the customer took 10 additional steps, he would see the microwave he realloy would prefer (say a GE for $69.00) and since the customer is so thrilled with the dirt cheap price of the initial microwave, he purchases the GE microwave which is ACTUALLY PRICED HIGHER THAN OTHER STORES!!!!
Dastardly!
Check your boxes and stuff for some sort of customer service...
I think you got a bad one. Return.
Like customer service everywhere - people don't care, no self-respect, no respect for.
nm
Dell customer service is overseas. I have had a Dell, a
Toshiba Satellite, and an HP. The Dell was a piece of junk from day 1. The HP hard drive crashed after 4 to 5 years, but otherwise no problems. I bought a Toshiba about 6 months ago and it is okay, nothing special. I was looking at the Sony Viao and the salesman said that some laptops are made to be portable, but that the Sony was not one of them, but the Toshiba was. My keyboard also has a numerical pad on it, but it throws the other keys off a bit, so when I'm in a portable mode and don't have room for an external keyboard it really slows me down. I have a Duo Core processor and notice no difference whatsoever in speed, the number of programs I can have open, etc. I have also noticed that even when I am not on battery power that every so often the battery is charging. I don't know if this is a defect or something that is supposed to happen, but I need to investigate it.
Vonage
Any of you out there using Vonage? It seems like a really good deal, 25.00 a month for unlimited (opposed to the 110. we pay for Verizon). Anyone using it to connect to hospitals? and do they say anything if you are using 8 hours solid for work? I see they have a small business plan for around 50. If any of you have it, how is the connection and the sound quality.
I have been using Vonage for almost
a year now. I didn't get the business plan and I didn't tell them what I was using it for, and they have never said anything about it. I do dial into a hospital and have used it on a personal basis. The sound quality is good. I have been disconnected a few tiimes in bad weather but not for very long and only maybe twice since having it. Go for it, I think you'd like it. Good luck!
Vonage
I would like to get Vonage but I have two extension phones in my house and they told me it would only ring on one phone and not on the extensions. Any suggestions?
It is not against the law for Vonage as they are
However, for the other LD companies i.e., Sprint, Verizon, etc., it is not allowed. I also used my local carrier only to be notified several times that I could not use it for this type of work and if I continued they would disconnect my service! I know use Vonage and have had no problems.
I use Vonage
Only VoIP plans don't put a minute limitation on "unlimited" long distance, i.e, 5000 minutes a month or whatever. So far no problems. I still get nervous about it though because they could crack down at any time like the other traditional LD companies started doing.
Vonage
I use Vonage.
I am using Vonage
My husband and I are using Vonage. It was a handle to get going but now seems to be smooth sailing. The only problem is if we loose our cable modem then our phones go down as well. Also if you have problems more than likely you will be speaking to someone in India, so I do not know if it is based out of India or what.
Vonage here
Vonage has worked well for me. I pay about $27 a month on the residential plan and have had it for about 4 months. I know some people have had problems with getting disconnected a lot, but I haven't. It must depend on where you live. I use a high volume of LD for MT and haven't had any troubles (so far).
Vonage
I have had such little trouble with Vonage that I sometimes forget that is what I am using. They are great, no problems.
Vonage is
works great! love it...and hubby likes the bill ;-)
Vonage
I had problems from the beginning with Vonage and working on the internet. I finally had to take a loss and switch - went over to MCI. The rate is ok - and your first month is free (26.99) and then every 6 months you get a coupon to send in with your bill for $26.99 - so I guess it is like getting two months a few for free - anything as long as my phone works.
Vonage
Mine used to just keep going when I hit the rewind pedal and would rewind all the way to be beginning of the report. Try changing the bandwidth on the Vonage website under your account. Change it to the lowest setting if it is not already there and see if this helps.
Yes,that is what Vonage is...
I have used it for four years and haven't had a problem. See the messages below about Vonage. Actually Vonage is only in the US and Canada though. You can call other countries but they charge you, but from what I hear, they are very good rates.
Vonage sm
I see a lot of ads for Vonage locally but have heard negative reports on this board. Does anyone have this service and is it a good one? I am in search of a good low-cost long distance and direct cable service. I am currently on AOL and they are pushing broadband either through Verizon or Cox in my area. Someone in my family just went through a terrible business venture with Verizon for weeks and their computers were "totally down" and were unable to transmit important information, so I am being overly cautious.
Vonage
That terrible business venture .... did you mean "Vonage" versus "Verizon"? Okay, if you did then you should know that is a realistic gamble you will always have to take with Vonage and computer down-time. That is just how it is. Computer is down, work does not get done. Second, check the archives on this board for negative Vonage comments. I, for one, have had nothing but a big fat negative experience with Vonage. Spent 6 hours -- HOURS! -- in total over the telephone with every "rep" that Vonage seemed to have, most of them The Patels from India type reps (all called Jason or Tom, yeah right), and even the American sounding reps could just not get there stuff together.
I was a residential user with a single phone line and NOTHING fancy involved, but they just could not get us hooked up. Oy veh!, the frustration. And that was just getting us SET UP? We canceled before going any further. The money savings is substantial, so we gave them every chance to prove themselves, but it just did not work out. Good luck to you. Not a lot of fantastic options, unfortunately. 
vonage
Comes with practically everything. Only $24.99 a month and unlimited long distance. You have to have Cable or DSL for it to work though.
Vonage
Yes and at $24.99 remember you are getting what you pay for. I tried it and it interfered with my broadband and I had to cancel. I could not get an answer from them in the 1st 30 days - so I had to pay a penalty to cancel. Just another untrustworthy company in my opinion.
Vonage
Didn't work for me - what a waste of time and money.
Vonage
I am thinking of getting Vonage phone service. Does it really work that well and how easy is it to set up? I know the ads say that it is 24.95/month, is this really accurate? Has anyone experienced any hidden costs.
Just trying to test the waters before jumping in. Any info would be appreciated. Thanks!
Vonage
When I first got vonage everytime I picked up the line my whole wireless network would go down. No help at all from vonage or my ISP. Since I was using a wireless phone with vonage I thought it might be the phone, so 3 phones later the problem stopped. I am currently using an old ATT 900ghz unit. Now, from a quality standpoint it is not like a regular phone. The thing stops when you stop talking and starts when you start talking. This results in the first part of each sentence being cutoff a bit and the last part ends abruptly so the listener has a hard time hearing the last word. Also, unlike a phone where both parties can talk at the same time, vonage has a hard time dealing with this. If you are on the phone a lot, I would not recommend it. I use it for my home phone, but for my business I still have a land line.
Vonage. nm
Vonage???
ANybody else having problems with Vonage last night this morning????
Thanks
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