Up-date from CC offshore customer rep.
Posted By: GGGGRRRRR on 2005-09-13
In Reply to:
Okay, I found a phone number on my statement for thier "Premier" card so I called that number. I asked where the rep was located and she told me Buffulo, NY and her name was Vivian. I got the answer to my question and then told her I had initially called and got hold of a center in the Phillipines but I refused to talk to them. I asked how I could go about lodging a complaint about the company offshoring. She said she could forward the complaint for me but it probably wouldn't do any good. I told her it would do some good if more people did as I was doing and also lodged complaints about offshoring. I explained that in my profession offshoring a a huge problem and that it was only a matter of time before SHE lost her job to offshoring also. I told her to include in my complaint that her bosses worked for me and if I, and others like me, refused to use their services, her boss and the company's management would be looking for new jobs. Vivian told me they have call centers all over the world and I just lucked out using the :"Premier" phone number because I do not have a "Premier" card. She said in the future if I want to get a rep in the US, I will probably have to hang-up and call back, several times maybe, until I got hold of a US rep. (Yeah, right, I am calling the Premier number first thing). But, at least I know what it might take to get a US rep.
I realise even the offshore people are just looking to make a living but what about all the US citizens trying to make a living, only to see their jobs go offshore? And I agree that it is "managament" that is responsible for this, but until we stand up for ourselve, no one else will. Management works for us!! Just like the managment of the MTSOs and even the Nationals have no job without us. It it too easy to say, "Well, just this one time, I will use the foreign call center, One time won't make a difference." But it is that one time, added to your one time and added to her one time, added to my one time and on and on, that WILL make a difference. It is too easy to sit back and wait for someone else to solve the problem. That attitude will get us nowhere but out of work or working for slave wages
I realise even the offshore people are just looking to make a living but what about
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Just talked to offshore customer service
I just got off the phone to my CC company. The sales rep that answered had no accent but on a hunch I asked where she was located and after much hesitation, she replied she was in the Phillipines. I told her I wanted to speak to a rep. in the US. She put me on hold and a few seconds later returned, asking me why. I told her I was totally against offshoring. Once again I was put on hold and after a long wait, her supervisor got on the line. This was a male with no accent so to be sure I asked him where he was located and again, the answer was the Phillipines. I told him I wanted to speak to a US rep. He asked why and I told him I was against offshoring. He said it was not possible to tranfer me to a US rep. I explained that I had made this same requist before and had been transferred but he said it was not possible this time. I told him I will email the company and try to get a US phone number that way. I will let you all know what happens. I am so angry I could spit.
Please post offshore topics on Offshore Concerns board. (NM)
Thank you.
Goldbird
Vonage customer
No problems here. I wanted to go through Time Warner, as we already have cable and internet through them, and they display the number on your TV (very cool), but Vonage was still cheaper.
customer service
We tried for five solid weeks to get signed up with Vonage. Wasted well over six full hours over the telephone (we just have a plain old residential house, some question of a second line coming out of the house, but no other complications) with 99% ESL's who could not communicate properly with us. The savings were the carrot in front of our face, which is why we were so patient with having them try to get us set up, but because of one fiasco after another with JUST TRYING TO GET US SET UP, we decided it was not worth it. We will wait until it has been perfected. Also the 9-1-1 was a very important factor, as was Privacy Manager for us. Weigh your options. Best of luck to you.
For customer service.....
Someone filled me in that if (when) you get somebody from overseas, all you have to do is ask them to transfer the call to somebody in the states. That way you don't have to try to decipher what they are trying to say, and you get someone from the U.S. I tried this, and it worked well with no problems.
Those Customer Service Centers
You have to do what I do. Sometimes if I call and I can't understand a word the service rep is saying to me (after telling me his name is Paul), I ask them to send me back to an office in the United States. They generally don't know what to say at that point because they have no scripted answer to that type of question. It gets your point across without having to resort to nastiness (not implying that you were in any way), which I used to resort to and you have stumped them to the point where they generally will return you to the main office which is in the U.S.
Take care and good luck with the doctor.
Love it, I am a loyal customer
I have had it for over four years with no trouble. They have a 24 hour call-in center. You can also adjust your bandwidth settings on your Vonage account page, which was probably what was giving you internet problems. I have never experienced this. It was probably your equipment or your settings that you should have adjusted.
The only downside is when your cable or DSL is out, so is your phone. This only happens every now and then. Like once every few months. I kept a land line phone for backup in the past for an extra $20 a month, but I no longer needed it so I disconnected it.
You get all features, voicemail, 3-way calling, call-waiting with caller ID. I can't even think of them there are so many. In my opinion, Vonage is the way to go. I guess everyone has their own opinion of the company though.
That's fine, will give them another of their customer
service numbers when they figure this out. At least it has been a quiet day today!
They start calling at 7 a.m. and don't stop calling until sometimes after 11 p.m.
The bill is not late. As a matter of fact, I checked our account status and the payment was there as of noon today. It's actually due on October 23.
It is simply harrassment. They want us to pay check by phone and we refuse. No way in H@!! am I going to give them our banking information.
BOS is just a style guide... do what the customer wants! sm
If my client does not have a preference I go by BOS. If they do state a preference I do what they want. If I feel the *BOS* way is better for proper interpretation of the report, I will advise that, but otherwise what they say is golden. 
I May Get a Radiology Customer and Need Advice
Can anyone advise me on radiology transcription. I've never done it. (I have a small MT service and would try to find someone to do this work)... I'm looking for advice on:
-- Pricing, I understand you usually charge by the page and not the line.
-- Is it advisable to pursue this, since I have never done it. I hear Radiology is "a different animal" - Good/Bad idea as owner of a small service to pursue this?
Thank you,
Dave
they will not provide you with customer support.
I had problems tyring to defend that I should have customer support if I did such a thing. They will help you load XP but they will not give you any customer support afterwards, I never loaded with XP but after telling them the sales person gave me the wrong info (I wanted to make sure I could still use this computer if a company was still with windows XP and the sales person said no problem) This was last summer. After fighting tooth and nail they credited my account. Tell them you want it for a business so that way you get someone who knows what they are talking about, hopefully.
Have to talk to Customer Service. There are only one or two
models available with XP. I got one about a year ago. Saw a post recently that someone had just got one with XP through them, an Inspiron I think, and that they had a few left at that time.
I am a Comcast customer (HSI/cable TV) and wonder if I
should go with Comcast for long distance calling. Or, is there a better plan? Vonage perhaps? I have AT&T right now, maybe they have a package that includes free long distance calling.
Signed, Just got a new Job
Dedication to customer service? Are they SERIOUS?
x
Here is customer service email
Shame on them for not letting you know would cost $10!!!!!
click the link and send Paypal an email with your question
Maybe call customer support? HA! sm
But if your warranty has run out, they'll charge $20 or more, and as often as not they probably don't know what they're talking about. At least that's been my experience.
Have you installed ANY new software into your laptap lately, such as a new virus protector. They can do really treacherous things to your computer software. If you have, maybe try uninstallling it and see if that helps.
Once I put in a new antivirus and it locked up by browser--years ago, but that's what came to mind.
irrelevant what MTSO charges the customer...
as long as you feel the price they pay you is sufficient for you. nuff said.
working as a customer service rep from home....sm
taking phone calls like orders for things, etc., showed very pregnant woman with little kids with phone headset working on computer . Raved about flexibility, own hours, fit her schedule, blah, blah.... Had to be able to work alone, etc., all the work ethics we have to have, and good typist. Full time, they said pays VERY well, with emphasis on the "very." I think this woman was making 12-15 an hour, can't remember exactly. Said there were about 10,000 women doing it and it is the up and coming thing. Check out the GMA website... I think it was "Women at Work"...... something like that.
purchasing computers with customer service in US?
okay.here it goes. I thought it might be worth asking if anyone know of any companies that sell computers where you don't have to go through customer service outside of the US? TIA.
Call Nicole at customer service...
This is THE best company I have ever dealt with. I downloaded the trial and in a day or two received a very nice personable email from Nicole wanting to know how I liked the Gearplayer. Then my trial ran out before I really got to try it because we had to go out of town so they let me try it an additional 5 days. On my fifth day I had just started working and was so behind because I took my mom for a test. It was last Thursday actually. I placed my order over the phone and was going to have to wait until Monday for the software to come in. Nicole gave me a third extension so I would not lose money and the software arrived the very next day!
I do want to add that when trying the 3rd trial I had the same problem you are having and I called their tech depatment. Mike had me back on within minutes without putting me on hold even one time!
The customer care is unmatched and the product itself has the best sound quality and the settings are so easy to use. I can't recommend them enough. Good luck!
Their customer service is pretty good when you have
s
That's because Dell's customer service is outsourced to India. sm
The guy probably answered yes, yes, yes to all your quesions and didn't understand a single word.
very unhappy verizon customer, i switched about 6 months ago
nm
I wish customer service departments would stop hiring
these people who have this terrible nasal twang of those wannabe CSI Miami blonde bimbos (the so-callled bullet expert). You cannot understand a word they say, everything is nasal and words run together. If doctors ever pick up this habit we are sunk.
Does anyone have a contact # for Medword? They have awful customer service!
After contacting HomeEx I ordered the Absolute Experience tapes through them. I wrote under additional instruction to tell the delivery person "Do Not Knock!"
Today the postman bangs on my door and needs a signature confirmation. If he had those instructions he would have delivered it to the apartment office. If I had been working, I could have lost my job for the backroud noise!
I ordered a 3 CD set and in the enevelope there is only 1 CD and transcripts that do not match it.
The outside cover says Package 1 of 2. Why wouldn't they send 3 CDs and the transcripts in the same package? From the ad it is a "set" of 3 CDs. I go to the website to contact them and I need an invoice # to email them about a shipment! There is no original invoice or copy or anything in my package! I called the # on my package but it's HomeEx not Medword.
Does anyone have a contact #?
GearPlayer customer service stinks - if you need to reload onto another computer (i.e. you get a new
You have to call them to get a new install code,but first they have to fax you a request sheet to be completed and faxed back,then they have to okay the reinstall and give you a new code. They are NOT available after hours or on weekends, so if you have an emergency such a computer crash,you are out of luck.
They also use tactics based on "sale points" which tease the customer
to the specific area (such as a microwave for $25.00) and then consider that if the customer took 10 additional steps, he would see the microwave he realloy would prefer (say a GE for $69.00) and since the customer is so thrilled with the dirt cheap price of the initial microwave, he purchases the GE microwave which is ACTUALLY PRICED HIGHER THAN OTHER STORES!!!!
Dastardly!
Check your boxes and stuff for some sort of customer service...
I think you got a bad one. Return.
Up-date
Okay, I found a phone number on my statement for thier "Premier" card so I called that number. I asked where the rep was located and she tole me Buffulo, NY and her name was Vivian. I got the answer to my question and then told her I had initially called and got hold of a center in the Phillipines but I refused to talk to them. I asked how I could go about lodging a complaint about the company offshoring. She said she could forward the complaint for me but it probably wouldn't do any good. I told her it would do some good if more people did as I was doing and also lodged complaints about offshoring. I explained that in my profession offshoring a a huge problem and that it was only a matter of time before SHE lost her job to offshoring also. I told her to include in my complaint that her bosses worked for me and if I, and others like me, refused to use their services, her boss and the company's management would be looking for new jobs. Vivian told me they have call centers all over the world and I just lucked out using the :"Premier" phone number because I do not have a "Premier" card. She said in the future if I want to get a rep in the US, I will probably have to hang-up and call back, several times maybe, until I got hold of a US rep. (Yeah, right, I am calling the Premier number first thing). But, at least I know what it might take to get a US rep.
I realise even the offshore people are just looking to make a living but what about all the US citizens trying to make a living, only to see their jobs go offshore? And I agree that it is "managament" that is responsible for this, but until we stand up for ourselve, no one else will. Management works for us!! Just like the managment of the MTSOs and even the Nationals have no job without us. It it too easy to say, "Well, just this one time, I will use the foreign call center, One time won't make a difference." But it is that one time, added to your one time and added to her one time, added to my one time and on and on, that WILL make a difference. It is too easy to sit back and wait for someone else to solve the problem. That attitude will get us nowhere but out of work or working for slave wages.
Date? Isn't that where....sm
a guy asks a gal out, and they go to the movies, maybe dinner, or something fun? I haven't been on one of those in several months now.
As far as internet dating goes - have you tried it? I've met more decent guys through the internet over the past 5 years than I have at church, in the grocery store, through neighbors, etc. Of course you have to use common sense and if you smell a rat then run.... but often times you can figure out who the jerk or married person pretending to be single is through some chatting on-line before you even talk on the phone. Two guys I met on-line are still good friends and I hooked up 1 with a gal that I knew that they were much more compatible and they've been dating now for 5 months.
Just went on a date!
Anyone have any success with eharmony.com? It's not a good thing when you get to the stop light and bust up laughing over what you just went through! 
well now you date yourself and ME..LOL..sm
Well, I'm old enough to be your oldest sibling or perhaps even your parent *L*
I VOTED FOR MONDALE AND FERRARO - it was my first election that I chose to vote in and I think it was 1972. (I didn't vote when I first turned 18). GIRL POWER!!!! YEAH!!
LOL, no, I think you need a date. LOL. nm
.
Actually, the date is right there on the
why is it MOST important to you what I do?
word for date
I use "da" and then change it in the Autocorrect every day. This works for when you're not using today's date.
eww, why on earth would you want to date.
And chances are you will find the person boring, annoying or unappealing. I don't see why people date on those sites, its so set up. Its better to meet by chance, more natural and less pressure. I'm in my early 30s and I see my friends either divorced or miserable in their marriages, same with my family. It gets old real fast, why not have something to look forward to, and use this time to figure out who you are, your passions, and the right person will be drawn to you to complement you, rather than being forced together because you feel like you should be in a couple. At this point I have my own life and forcing a relationship into it would make me irritable and obligated...BUT if in the process of living my life I happen upon someone who fits in there without me knowing it...meaning I can stand him there...well that would be a big bonus. No need for it, or want..been there done that...i'm old enough to know I want it on certain terms. In the meantime, i'll just hug my dog and cat way too much.
Date? Isn't that where a guy takes you out
And expects to get sex afterward? If you don't cooperate, that's the last time you will ever see him. No thanks-- my furry critters are a lot more loving and faithful and are not the least bit selfish.
date rule
Thanks. My mind just blanked and I couldn't remember. It seems like it has changed so often over the years!
Date question
Hello everyone. I know this a dumb question, but I have searched and I cannot find this answer. Can you please tell me when a doctor gives a date in the body of a report do you automatically write the year as well. For instance.... He was last seen on January 19. Would you type the year too? I have always typed the year if I am 100% sure of the year the doctor is referring to. I believe I was told to add it for clarity, and I believe that is the way I was taught in school, but I cannot find it referenced, and I had someone ask me about it. 
Not since today. (what's the date where you are?)
Time traveler, are we?
:oD
LOL! We sure date ourselves when we admit we know
s
What is the date of this article?
I looked all over this article and could not find a date of publication. Everything vaguely says "later this year.' Which year? The only thing I could find on the entire page was 04/08/02 under the author's byline, and at the very bottom of the page, a copyright of 1995-2002. When you click on the link to discuss the article in the forums, the new page never loads. If you look up all other articles by this author, they are all dated 2000-2002.
I think you are getting upset over nothing. Call Time Warner directly and ask them what their plans are.
All I can say is what is written on my up-to-date
social security forms and the fact I just talked with them in January. I certainly asked the question, again, if money withheld when I turn full retirement next year and again told no, full benefits then. Like I told Doxie, just call social security and check with them.
word shortcut for date? NM
x
are you not interested in keeping up to date
If not, then the Stedman's Work At Home is not for you. If on the other hand, you are interested in staying abreast of new technology and updates to words, then it is worth the money. For example, you may not be aware than LLW updated it's Stedman Spellcheck and the words in it are spelled more accurately than the words in the word books published before mid 2004. You may find errors in Stedman books that you will not find in the Work At Home package. You also get to ask about words you cannot document. I have used this feature and gotten an answer within an hour.
Very useful resource for the low price.
School Start Date
Here in NYS the kids don't go back until after Labor Day, which is usually around September 7th of so. Of course, we get out a lot later than those in the South. School doesn't let out until the end of June.
Is your antivirus program up to date
and a really good one because I'm thinking it sounds like you have a virus. I got a virus on my computer even though I had a Norton antivirus program running on it. There are so many new viruses that come out all the time it's hard for the antivirus programs to keep up with them. Maybe you should install a different antivirus programs/sypware CD than the one on your computer. Just a thought
Maybe a letter stating that on such and such date - sm
your rates will be increased to XYZ. Then maybe institute a % discount if they pay in 5-10 days if you don't already do that, kind of lessen the sting (just make sure you don't make less if they do this). If not a letter than maybe on your next invoice. Good luck.
Read the date wrong, BUT STILL
ON HERE TOO LONG.
The above is one of the most eloquent posts to date -sm
about the state of affairs in the Healthcare industry and the MT branch of it. You're right about lobbyists, and I thin we MTs need some right about now. Back in the beginning of AAMT, we all naiively bought into their organization, thinking that support, lobbying, and maybe improvement in pay & working conditions (i.e., not having to work a 12-hour day in order to make 8 hours' pay, and having benefits and health insurance like other Americans) were going to be one of the benefits. Boy, were we ever wrong. AAMT turned out to be right there in bed with all the shady CEOs of national companies, and top administrators of the hospitals, that only cared about one thing. MONEY, and lots of it. (For themselves, of course.) Other companies and industries in this country have been called out on poor treatment of workers (Wal-Mart) and customer fraud (Enron), and both of those evils exist in the MT business and even many parts of healthcare as a whole. We already know we're getting the short end of the stick wage-and-compensation-wise. And maybe now it's time for every MD & hospital in this country to get a chance to either FIND OUT (if they don't know their patient information is leaving the U.S.) or to be OUTED (if they do know it, but don't tell their patients, MDs, etc.) Above all those of us whose medical records are being written to and stored in an electronic medical record should not only have the right to KNOW if our records leave the U.S., but we should also have the right to say "NO, not MY records."
They are correct. They issue pay on that date.
If they offer direct deposit and you wish to use that, then you can receive your pay that day.
It is the same as an inhouse company having paper checks available on payday -- you will have to pick it up. If you don't work that day, don't drive into work until the next day, you won't receive your pay until the next day. However, they "paid" you on time as they had the checks ready.
I think too many people assume too much about payroll laws and absence of language regarding how they receive their pay.
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