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Serving Over 20,000 US Medical Transcriptionists

True, but unfortunately QA is all about quantity now too.

Posted By: nm on 2007-02-06
In Reply to: QA - typingforpennies

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quantity vs quality
Hey y'all, it's a buyers market out there. There a tremedous demand for transcriptionists. Just move on. Things are going to continue to change quickly in transcription over the next few years. Everybody hates change, but try to embrace it for a while, it'll put you in the catbird seat.
Some people put out quantity, some put out quality and
there are very few who can do both.  If you produce a quality product you shouldn't be penalized for not putting out more lines.   It is sort of like the bonuses, in order to get more $$ you have to work more - like dangling a carrot.   99% of the other companies don't pay this way and manage to make a living.  
Quantity versus quality
I did an internship recently at a local hospital in Michigan.  I kept hearing the  supervisor say to the transcriptionists to type faster, type faster.  I could not believe the mistakes in the reports.  When I brought this up to the manager, she would look at the mistakes, and say go on to the next report.  The mistakes were never even fixed.  The worst part was that the manager of the transcription department was the QA, and she wasn't even a medical transcriptionist!!!
Quantity versus quality

If the company wants shoddy work, let them keep outsourcing to foreign countries.  If they get sued, they deserve it.  The office where I work will shortly be sending our work to India and doing away with us.  I saw a few reports from India, and they can't even spell our doctors' names correctly.  Their grammar is awful, not to mention the terminology.   Quality no longer counts, and I no longer want to work for companies that don't care about quality  They can take transcription and India and shove it!


 


 


Your not alone...Quantity not quality is the focus today!
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Through your years of experience you care more about quality I bet than quantity
This happened to me after midcareer that is after about 15 years. I started caring about the patient more than my paycheck. This might have cost me a lot of dough, and I can't afford fancy extras much anymore. But, I can sleep at night knowing I put the right gender of the patient with the difficult ESL dictating. I do not know you, but I just bet that your 1200 is a really good 1200.
My experience with quality/quantity and an Indian owned company.
I worked for an offshore owned company where it was all about quantity.  Company even kept a HORRIBLE MT just because she cranked out the lines.  Didn't matter her quality was crap and was considered a joke by middle managment.  India did most typing but with US edit.  Typists changed regularly so it wasn't like they learned to do better.  Quality would improve slightly and then would notice, after couple of months, that quality was crap again so we knew we were dealing with a new batch of typists. Even so, the push was always on to get the jobs off US edit and send Indian work straight to client.  Of course, the clients never knew they were not getting US editing anymore, as they got no price reduction when they no longer had that level of work being done on their jobs.  The problem is the facilities accept the crap work so why should the companies change.  It took a while but I finally found a US owned company where quality matters.  Now one of the first questions I would ask a prospective employer is if they are US owned.
Thank you ghost! So true! So true! More than one person!
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Yer crackin' me up! True, true, true! nm
x
ROFL!! true, so true! nm
nm
true, true but out of about 90 flicks....1 or 2...nm

true, true - but what you see as arrogance...sm

I think a lot of people go the extreme -


so, if I had to be one way or the other (being a humble extremist myself...*LOL*), I'd rather have too much self-esteem than not enough (been there, done that the first 30 years!!! *L*).  And I am a truly humble person, been recognized for just that.....but because of *been there, done that* - and all sorts of therapies (not drug therapies), some end up the other way.  Oh well, this was a fun couple of posts - so I thought.


Gave me much to chew on :)  Have fun!  


True but to say there are no good MTs not true.
asdf
ROFLMAO!!!! so true! so true!
Everybody sees it but her, though! I love it! Thanks for the giggle! ":^)
True!
.
that's so true nm

this is sad, but true
search engines are great, but they pick up all the WRONG information also...so be careful
That may be true for No. Cal. (sm)

in Southern Cal (Orange County), the accounts have become quite scarce and most doctors will not pay over 11 cents per line, that is, if you can find your own accounts at all anymore.  They get a lot of solicitations and do not have to pay over 11 cents.  There is a lot of EMR taking over out here or all the accounts have been taken by large services.


Sad but true
.
Of course, what you say is all true; however...
my compassion and tolerance dries up pretty quickly when someone expects special treatment (plays the ____ card, if you will) because of situations they are in a result of their own decisions.

This comes across as harsh, but it's a fact of life that decisions do have consequences, and when people try to minimize the consequences of their actions and/or expect other people to pick up their slack, I get mighty testy indeed.
Hey, what I said is true - I do it --
I don't cherrypick. I probably work longer hours (about 9-1/2 to 10 a day)than most but I can get 3000 lines in a day and if I worked longer, say 15-16 hours, I have no doubt I could get 4800 lines.

No one is cutting ANYONE's line count. I just stick with it, man. I keep typing while others are up running around doing their laundry, or tending to a kid, or playing on this board. I just keep typing steadily along.

Hey, man, I'm sorry if you have problems getting more lines but that doesn't mean I or anyone else am taking them from you. They are there. Sit down and type 'em.

And NO, I don't work for this company. Every company has CPs and it is not fair. But just because YOU can't do someone else's line count doesn't mean they didn't get it -- without doing something unfairly.
That's not true (sm)
I confirmed this with my office when I started DQS. I also tested it by importing text into another program and all characters and spaces, including the red headers were counted.


Is this true?

A girl at work today told me that Keanu Reeves is the (late) Christopher Reeves son.


I never heard this before, and so far I am unable to document via the internet.  Anyone have any input?  Much thanks.


It is true

Dont doubt it, it is true. 


true true.
x
UN-true
Beth, face the fact that we aren't buying your bunch of hooey.  Shame on you for trying to sell it to us.  Go away.  Go troll somewhere else. 
SO TRUE
I couldn't believe what was happening. I knew that I was producing much, much more work, but couldn't understand why I was not getting near the lines that I was getting before the switch. Then, one day, I found out. I've hated MQ every since.
It's true
In DQS hit F9 and to a detailed summary of your lines. Then click on a report. Two types of reports will be shown. One is the way the reports shows up after corrections are made and the other is for payroll which is the way you transcribed the report. Choose the payroll one and then scroll to the bottom. It is not hard to figure out. And, YES, you can look at what you have transcribed this way. The head honchos want us to look at our work after it has been corrected so we will know what mistakes not to make any more. I have been transcribing for 23 years and if I leave a blank it is usually because I cannot hear what the dictator is saying. Typically when I recheck a report, the ME or QA person could not figure it out either. Sometimes they leave the blank and sometimes they just take it out and put something odd in its place. Now, how is that right? Everyone should be checking their reports.
It is so true
Where I worked previously, we were able to add a "weighted factor" for difficult dictators and for certain types of reports as some in the office thought those reports took more time to transcribe or were just more difficult - OP and CONSULTS. If you look at the bottom of the payroll report you will see all kinds of figures where items are counted, not counted, possibly could be adjusted in the future, etc. Look at it, and figure out for yourself what the future holds!!!
It is so true
Mtheaded - I think we worked for the same company before.  Would you care to e-mail me? 
Tis true...
We're swamped!
This is not true!
I am a Quality Assurance specialist with a large national transcription company and I beg to differ with your statement.  We send our overflow work to India and let me tell you, their quality is NOT "superior" to the American MT - In fact, we have to do 100% QA on each and every job - your hair would curl at some of the mistakes I have seen just because they don't understand basic English colloquialisms.  When all work has to be 100% QA'd by a salaried individual, where is the savings?  Unless you send unedited, unproofed work to your clients, in which case I don't think it matters where the good MTs are...you will be out of business soon.  Don't dare compare the quality of American and Indian MTs.
Well, that is true too.
Probably low quality work from them.
Actually, that's not true. I am not the OP
and I rarely post on here but I work for MQ as well and am SICK of the whining about MQ.

For every one of you who has the right to complain about MQ, an MT has the right to complain about you.

Get over it. It's fair game. You're sick of MQ? We're sick of your complaining.

I have to say, though, it is kind of funny that now we've given the incessant whiners something else to complain about! You should be happier now!! LOL
That is so true!
HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA. I can't stop laughing.
Unfortunately tis true...
And I wish Bush would get a new line - of business (perhaps Wal-Mart greeter?)..
So true...
This is so true. I work for MDI and there is plenty of work. There needs to be more hours in the day to get all the work done that is there. I believe some of these people DO NOT work for MDI or they would know better.
this is true, however,

Forty hours a week is forty hours a week. It should not matter WHAT days and hours you choose to work.

I worked in customer service at a call center. My hours were 11 a.m. to 8 a.m. I was off Friday and Sunday. That was 100% legal.


Not True
I use InstantText with DQS and it works just fine. When you load it you have to tell it to look for DQS to link the two... but it works great. Don't know if SmartType works with DQS or not.
It's true
http://patrix.typepad.com/nerves/2004/07/has_us_found_a_.html
this is true

I use BellSouth and it does not get along with Outlook Express. I called tech support and they as much as confirmed this.

The interesting thing is that when I'm in Word, I can't use OE at all. It refuses to connect to the BellSouth server, but as soon as I leave Word things the connection is more likely to occur. 


true dat
i've been a full-time MT for a hospital and this started sending their employees to work at home. this is my first year at home, and you dont know how long i've been waiting to get away from the office. i know EXACTLY where you're coming from. i'm a nice person and i get along well with others. i know i'm not better than any other person, but people nowadays just really have the "me, me, me" attitude. so guess what? now it's "me, me, me" too. of course, i still gotta deal with my bosses from work, and it really sucks when "favortism" just rules over who's the better worker in all aspects. so, there is a point where i still have to humble myself, but lemme tell ya, if i die because of stress, i wanna be buried face down so everyone can kiss my ass! lol
Unfortunately, it is true.
MSN did a piece recently on the offshoring of call centers for fast food industry, state welfare offices, federal call centers, etc.

It is cheaper for them to pay overseas call centers to handle volume business than to pay minimum wage here.

While battling private industry wanting to do this for substantial savings, the most outrageous act, in my opinion, is our own government "trying to save the taxpayer's money" is doing it.
Unfortunately, it's true
nm
True. So then...I don't know. NM`
.
so true
ALL of the head honchos will be off. I can see being frugal, but downright cheap just sucks. What would an extra cent or two hurt since we don't get overtime either?
not true .....
like I said ... I work in NYC for one of the biggest hospitals out there. I know what the other MTs make - and all with tons of experience as well. You're not the only one out there that doesn't have to stop and look things up!
I had an account where I made $60 an hour also, when I was an IC. I charged him $2.50 per page for his office notes - and I easily did 20+ an hour. It was great while it lasted - but it was a fluke. I got lucky. It lasted for a year, 3 x a week. Then he retired and now everyone counts lines, lines lines. For those short office notes I did, if I was charging by line, I would get less than half of the $2.50 per page. So you can't raise a family on luck. MT salaries are less and less these days. You have to admit that!
That is true (sm)
There is scripture about it.  Better to stay single, but get married if you must.
True....
It's good to be at one that actually encourages a personal life as well as work and supports meeting personal as well as professional goals! :)
Very true...
College isn't for everyone. There are way tooo many kids in college just because their parents say they have to go, OR ELSE. They truly don't have the ability to be college kids, but they have other great abilities, and yes, they can go out and be contributing members of society without a college education, but we as parents know it can be harder. I do agree with ways other countries handle this, as far as giving them other tracks in high school besides college. Trade school is a very excellent option. I have one child, a college graduate, and another in his third year of college, but he's not into it. He's bored with the work, but he's trying to just get through it so he can go onto whatever it is he really wants out of life. Just my thoughts.
I think that while its true that most men
detach sex and it mean nothing (but some women can be like that too.)  Emotional involvement is much more intimate but the two together is what a marriage is about for both partners involved.  I don't think there is anything wrong with having a friendship with the opposite sex (to a point) but it should never be hidden from your partner. I trust my husband and he trusts me and it really does mean a lot to have that in a relationship.