Their customer service is pretty good when you have
Posted By: a problem. Contact them. NM on 2007-11-05
In Reply to: Express scribe issues. does anyone have 4.15 version? sm - LMT
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customer service
We tried for five solid weeks to get signed up with Vonage. Wasted well over six full hours over the telephone (we just have a plain old residential house, some question of a second line coming out of the house, but no other complications) with 99% ESL's who could not communicate properly with us. The savings were the carrot in front of our face, which is why we were so patient with having them try to get us set up, but because of one fiasco after another with JUST TRYING TO GET US SET UP, we decided it was not worth it. We will wait until it has been perfected. Also the 9-1-1 was a very important factor, as was Privacy Manager for us. Weigh your options. Best of luck to you.
For customer service.....
Someone filled me in that if (when) you get somebody from overseas, all you have to do is ask them to transfer the call to somebody in the states. That way you don't have to try to decipher what they are trying to say, and you get someone from the U.S. I tried this, and it worked well with no problems.
Those Customer Service Centers
You have to do what I do. Sometimes if I call and I can't understand a word the service rep is saying to me (after telling me his name is Paul), I ask them to send me back to an office in the United States. They generally don't know what to say at that point because they have no scripted answer to that type of question. It gets your point across without having to resort to nastiness (not implying that you were in any way), which I used to resort to and you have stumped them to the point where they generally will return you to the main office which is in the U.S.
Take care and good luck with the doctor.
Have to talk to Customer Service. There are only one or two
models available with XP. I got one about a year ago. Saw a post recently that someone had just got one with XP through them, an Inspiron I think, and that they had a few left at that time.
Dedication to customer service? Are they SERIOUS?
x
Here is customer service email
Shame on them for not letting you know would cost $10!!!!!
click the link and send Paypal an email with your question
Just talked to offshore customer service
I just got off the phone to my CC company. The sales rep that answered had no accent but on a hunch I asked where she was located and after much hesitation, she replied she was in the Phillipines. I told her I wanted to speak to a rep. in the US. She put me on hold and a few seconds later returned, asking me why. I told her I was totally against offshoring. Once again I was put on hold and after a long wait, her supervisor got on the line. This was a male with no accent so to be sure I asked him where he was located and again, the answer was the Phillipines. I told him I wanted to speak to a US rep. He asked why and I told him I was against offshoring. He said it was not possible to tranfer me to a US rep. I explained that I had made this same requist before and had been transferred but he said it was not possible this time. I told him I will email the company and try to get a US phone number that way. I will let you all know what happens. I am so angry I could spit.
working as a customer service rep from home....sm
taking phone calls like orders for things, etc., showed very pregnant woman with little kids with phone headset working on computer . Raved about flexibility, own hours, fit her schedule, blah, blah.... Had to be able to work alone, etc., all the work ethics we have to have, and good typist. Full time, they said pays VERY well, with emphasis on the "very." I think this woman was making 12-15 an hour, can't remember exactly. Said there were about 10,000 women doing it and it is the up and coming thing. Check out the GMA website... I think it was "Women at Work"...... something like that.
purchasing computers with customer service in US?
okay.here it goes. I thought it might be worth asking if anyone know of any companies that sell computers where you don't have to go through customer service outside of the US? TIA.
Call Nicole at customer service...
This is THE best company I have ever dealt with. I downloaded the trial and in a day or two received a very nice personable email from Nicole wanting to know how I liked the Gearplayer. Then my trial ran out before I really got to try it because we had to go out of town so they let me try it an additional 5 days. On my fifth day I had just started working and was so behind because I took my mom for a test. It was last Thursday actually. I placed my order over the phone and was going to have to wait until Monday for the software to come in. Nicole gave me a third extension so I would not lose money and the software arrived the very next day!
I do want to add that when trying the 3rd trial I had the same problem you are having and I called their tech depatment. Mike had me back on within minutes without putting me on hold even one time!
The customer care is unmatched and the product itself has the best sound quality and the settings are so easy to use. I can't recommend them enough. Good luck!
That's because Dell's customer service is outsourced to India. sm
The guy probably answered yes, yes, yes to all your quesions and didn't understand a single word.
I wish customer service departments would stop hiring
these people who have this terrible nasal twang of those wannabe CSI Miami blonde bimbos (the so-callled bullet expert). You cannot understand a word they say, everything is nasal and words run together. If doctors ever pick up this habit we are sunk.
Does anyone have a contact # for Medword? They have awful customer service!
After contacting HomeEx I ordered the Absolute Experience tapes through them. I wrote under additional instruction to tell the delivery person "Do Not Knock!"
Today the postman bangs on my door and needs a signature confirmation. If he had those instructions he would have delivered it to the apartment office. If I had been working, I could have lost my job for the backroud noise!
I ordered a 3 CD set and in the enevelope there is only 1 CD and transcripts that do not match it.
The outside cover says Package 1 of 2. Why wouldn't they send 3 CDs and the transcripts in the same package? From the ad it is a "set" of 3 CDs. I go to the website to contact them and I need an invoice # to email them about a shipment! There is no original invoice or copy or anything in my package! I called the # on my package but it's HomeEx not Medword.
Does anyone have a contact #?
GearPlayer customer service stinks - if you need to reload onto another computer (i.e. you get a new
You have to call them to get a new install code,but first they have to fax you a request sheet to be completed and faxed back,then they have to okay the reinstall and give you a new code. They are NOT available after hours or on weekends, so if you have an emergency such a computer crash,you are out of luck.
Check your boxes and stuff for some sort of customer service...
I think you got a bad one. Return.
Like customer service everywhere - people don't care, no self-respect, no respect for.
nm
I am a service owner!!! That's pretty much
supervisory, wouldn't you say?
Dell customer service is overseas. I have had a Dell, a
Toshiba Satellite, and an HP. The Dell was a piece of junk from day 1. The HP hard drive crashed after 4 to 5 years, but otherwise no problems. I bought a Toshiba about 6 months ago and it is okay, nothing special. I was looking at the Sony Viao and the salesman said that some laptops are made to be portable, but that the Sony was not one of them, but the Toshiba was. My keyboard also has a numerical pad on it, but it throws the other keys off a bit, so when I'm in a portable mode and don't have room for an external keyboard it really slows me down. I have a Duo Core processor and notice no difference whatsoever in speed, the number of programs I can have open, etc. I have also noticed that even when I am not on battery power that every so often the battery is charging. I don't know if this is a defect or something that is supposed to happen, but I need to investigate it.
That is okay. Yes I do work for a service. The doctor uploads directly to me and he is pretty reg
Thanks for your input.
I think I'm pretty bright and pretty good, too, but
I am not a CMT. I am a medical transcriptionist who enjoys her job very much (most days). I have chosen not to pursue certification simply because I cannot afford to do so. I believe the certification is a nice thing to have, but I don't believe it is necessary for employment or for excellence in my job. If you can afford it, go for it. If you can't, don't feel too bad. You can still take pride in and do a very good job without it. 
Agree with other poster.. good price..good service
I definitely think they are one of the best out there. We also have been talked through issues over the phone and also had a warranty in which they came out and fixed it right at our home. My only complaint..and I am sorry for saying this.. but... when you call their customer service 9 out of 10 times...you get someone who barely speaks English and I just hate that. I think that is true of a lot of customer support centers these days, ironically they are rarely American anymore. I am not prejudice at all. I just find it frustrating to call in for help and the help you get barely understands you and you do not understand them, thus making the experience very frustrating..
Especially for Iowa, that is pretty good. UI can get good over time, but that's because of the u
PRETTY GOOD
GOOD GOIN PEEPS!
Yes, I usually got pretty good communication. NM
nm
Pretty good experience here
I was worried about switching, too, since I had read here so many people complaining about line counts being down, but for me I notice a small improvement in my line count on DQS, about 30 lines an hour, but I don't work on DQS regularly, just occasionally, and I think my line count would be a bit higher if I worked on it regularly and got used to using the shortcuts more. There are a few small things I would tweak on DQS per my preferences, but otherwise I think it's pretty decent and easy to use.
I use Spellex and it's pretty good.
Like Diana, I used to use Stedmans but now use Spellex. It just seems to pick up a few more terms. JMO
I think this one is supposed to be pretty good
I've only ever used it for double-checking, though (which it was fine for), so don't know about all of the features, etc.
Freebudget @ http://www.webbudget.com
Lower left corner to download.
zabasearch is pretty good. (nm)
xx
I try to avoid it, but I'm a pretty good diagnostician.
Most of the time I'm right, but I hate to do it, cause they invariably will say, "then what should I do?" - at which point I have to tell them, "go to the doctor. I'm not a doctor, I'm a diagnostician."
Here is a pretty good link for medications. sm
Let's see if this link works.
TransHealth has pretty good insurance.
x
have you had a pretty good success rate doing this?
how is the wait time? TIA
Their attack on non-CMT's is a pretty good barometer
Of COURSE they're gonna say they'd rather have their medical records typed in India. The main source of wealth is coming from promoting offshore transcription, and from conning offshore MT's into buying into their phone credentialling system. If they're so 'pro-MT', then why have they been so instrumental in moving so much of it out of the US?
What a load of bull they're feeding everyone.
10 cpl for gross lines is pretty good for Rad.
x
I do option B whether it is bad service or exceptionally good
.
SuddenLink broadband service good ?
Would appreciate any input anyone can give me with this. Considering switching from phone line to cable broadband. Thanks.
Good advice. I wish more service IT people (sm)
that I have met were more helpful. They should realize that faster PCs = happier and more productive MTs = more $$$ for company and maybe an increase in his own pay! KWIM?
I transcribe more men, so my vote goes to them. The women I get are usually pretty good. I had 1
that was awful but that was because it was tapes and she'd record at 2x speed so she could get more on the tape, so when it was converted to PlayAll files for uploading to the FTP site the clarity would be awful. They just (finally) got her staff to reset all the machines there and now she is MUCH better. They have even commented on how much better the reports are now (not as many blanks), and the few of us that do her now actually enjoy her work as she is a good moneymaker but now she's better as you can do her a little faster now. Yeah!
I've been using it a few years now. It's pretty good. You'll get used to it. -nm
x
10 cents a line, 350 lph sounds pretty good to me!
I've got 30 years experience and I've not found to setup you have..Be very careful about changing. I've been looking for over a year and not found anything close to what you say you have. I've also worked for a company for over a year now and still get doctors whom I have never transcribed before.. almost on a nightly basis!
I work 2 jobs and have my hours set pretty good. First
job is Sun through Wed 6 am to 2:30 pm, since we only need 32 hours for benefits. Second job is 8-11 pm Sun through Wed. I work both jobs at home so on Thurs. and Fri. I volunteer at the middle school so I get a chance to get out of the house and deal with other people. I got lucky because both jobs pay every other week but on different weeks so it worked out that I get paid every week.
I think that's pretty darn good! I just started VR on Dictaphone
and I'm having trouble breaking 2000. It seems like it would be faster just to transcribe.
Anyone have any GOOD experiences with a credit counseling service/
If so who were they and what did they do?
Oh, geez! My cheeks hurt from laughing. That was pretty good!
I work for a national. Most of the time the voices are pretty good, but
I have been getting some of late that have background noices, door slamming, people talking, Sometimes the doc will stop talking but the noices sound so close to him that it is annoying. Do you think the sound card would interfere with my company's computer? It sounds nice to have even though it does not help the background stuff. I guess that is a good question for tech. Thanks again!
My old MT instructor/service owner hired someone because she "had a good ear." She
s
The line rate sounds pretty good compared to other places - by "punch the clock", you mean
it really is not a flexible schedule, even for an IC? That's what I need the most.
We have decided to add this to our current service not have a new service. It will be easier to sm
keep track of and will just be a different department.
It looks like we will work out details over the next 6 months, talking with community college program directors as well as a few of the distance-learning course leaders to work on the recruiting end.
We will train current staff to mentor if they would like to do so and want to work in the office.
We are still working on production requirements, goals to set, pay, benefits and other fine details but we have 6 months to get it all in place with three months to pull it together after that with a tentative start date of 09/01/06. We need to build the building as well, although that is already at the blueprint stage in a spot next to our current office.
We did not want to cause flames and bashing by listing the company name as there are always so many negative people on this site, but we are national with over 200 transcriptionists, located outside of Chicago (40 miles west) and have the best team of transcriptionists around!
We will have an "official" announcement after the first of the new year.
Thank you for all of your feedback and suggestions!
Vonage customer
No problems here. I wanted to go through Time Warner, as we already have cable and internet through them, and they display the number on your TV (very cool), but Vonage was still cheaper.
Up-date from CC offshore customer rep.
Okay, I found a phone number on my statement for thier "Premier" card so I called that number. I asked where the rep was located and she told me Buffulo, NY and her name was Vivian. I got the answer to my question and then told her I had initially called and got hold of a center in the Phillipines but I refused to talk to them. I asked how I could go about lodging a complaint about the company offshoring. She said she could forward the complaint for me but it probably wouldn't do any good. I told her it would do some good if more people did as I was doing and also lodged complaints about offshoring. I explained that in my profession offshoring a a huge problem and that it was only a matter of time before SHE lost her job to offshoring also. I told her to include in my complaint that her bosses worked for me and if I, and others like me, refused to use their services, her boss and the company's management would be looking for new jobs. Vivian told me they have call centers all over the world and I just lucked out using the :"Premier" phone number because I do not have a "Premier" card. She said in the future if I want to get a rep in the US, I will probably have to hang-up and call back, several times maybe, until I got hold of a US rep. (Yeah, right, I am calling the Premier number first thing). But, at least I know what it might take to get a US rep.
I realise even the offshore people are just looking to make a living but what about all the US citizens trying to make a living, only to see their jobs go offshore? And I agree that it is "managament" that is responsible for this, but until we stand up for ourselve, no one else will. Management works for us!! Just like the managment of the MTSOs and even the Nationals have no job without us. It it too easy to say, "Well, just this one time, I will use the foreign call center, One time won't make a difference." But it is that one time, added to your one time and added to her one time, added to my one time and on and on, that WILL make a difference. It is too easy to sit back and wait for someone else to solve the problem. That attitude will get us nowhere but out of work or working for slave wages
I realise even the offshore people are just looking to make a living but what about
Love it, I am a loyal customer
I have had it for over four years with no trouble. They have a 24 hour call-in center. You can also adjust your bandwidth settings on your Vonage account page, which was probably what was giving you internet problems. I have never experienced this. It was probably your equipment or your settings that you should have adjusted.
The only downside is when your cable or DSL is out, so is your phone. This only happens every now and then. Like once every few months. I kept a land line phone for backup in the past for an extra $20 a month, but I no longer needed it so I disconnected it.
You get all features, voicemail, 3-way calling, call-waiting with caller ID. I can't even think of them there are so many. In my opinion, Vonage is the way to go. I guess everyone has their own opinion of the company though.
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