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Serving Over 20,000 US Medical Transcriptionists

The company she works for is CBay

Posted By: sm on 2008-05-30
In Reply to: US HOSPITALS ARE DEALING WITH THESE PEOPLE. - Why blame Indians?!

I thought perhaps most would get the bigger picture....the liberal New York Times and their foreign liberal journalist using a blind person overseas to put such a twist on her plight, that the outsourcing just gets overlooked for what it truly is, stripping US of their jobs. This has everything to do with INDIANS or anyone else overseas who is given our jobs for pennies....it has to do with selling us, the U.S. down the river, and our own greedy corporate idiots do it.


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MT works for the company, not the facility
It has been my experience that approaching an issue like this comes across as bullying and I have not had very good results with this method. Its like ha-ha you got one more chance kind of a deal. Rather than putting it off on the facility I would have sent a directive to the MT and asked that it not happen again, stating that the facility expects top notch work from us and anything less would not be acceptable to them. If that fatal second blow were to occur, then let the company deal with any disciplinary action it normally takes and/or perhaps move the MT over to another account. I have worked both sides of the fence, so I know this technique never works, almost always results in more and more errors.
Current Employees of CBAY?

I know that a lot of you guys are anti-CBay because they outsource but I've got to go where the money is instead of sitting here posting on forums while I wait for some work to come in.  My question is....Anyone currently working for Cbay as QA? I've done my interview and tests and the pay/benefits are very alluring.  I'm tired of MT work and want to move up/on without having to work 12 hours a day. I've read all the other posts "hating" on them but is there anyone out there that has had a positive experience??? Aside from sending work overseas, how are they really?


Does Cbay still exist? I haven't seen
nm
my dial up works for the company I work for

I work for a company that uses MP Word.  They have an edition that is made to work with dail-up.  I just get the first dictations downloading, make coffee, clean the kitty litter, read e-mail or whatever.  Then once that initial  batch is downloaded, when I have about 10 minutes of dictation left, I just request more work and keep on typing.  I almost never have to wait for work after that, I just keep downloading as I type.


My company works on a tier system, so
much for the first XX lines and then raises the cpl by 0.05 for each 2000 lines up to a maximum cpl. Also, when extra help is needed, we are offered an extra amount per line that we transcribe.

Some companies offer an extra monetary amount for XX number of lines transcribed over your average, or for lines transcribed by working above your required schedule. All companies are different.
She works for MQ see MedQuist forum. It's under Company Board.
n
But there was an article where JLG has a contract with Arrendale/CBay, Indian
read on an old MTChat thread where a QA Editor said that JLG was offshoring 60% of their dictation.  Comments anyone, please? I do not want to get involved with yet another company that is outsourcing overseas.
I found an India MT site - cbay thread is especially interesting...

most of these are old but the CBay post is fairly new...even the MTs in India do not seem to be treated fairly...I imagine there is a lot of abuse over there also. 


Too bad we could not unionize them and us together...would that ever be possible you think? 


I worked for Cbay for 3 years. I was also part of their lay off back many years ago. sm
Even though I got stuck in a lay off era, I still love the company. They paid well then. The people were nice (exception of 1 person) and if I had the opportunity I would go back again. Fortunately (or unfortunately - depending on how u look at it), I have a great paying job right now, so I am not looking for a change. I do know that at one time, they asked management to accept late paychecks, but never sure of the reason why. My check was never late.
Full Word is in the Works "Suite," not plain Works.
Works saves files in a different format, but you can open them in Word if you have the correct filter installed.
RIGHT!!! Someone who works 16 hours and someone who works 60 will have a HUGE difference. NM
.
Emdat works with Instant Text Por V - ony version that works with Emdat - nm
nm
Shorthand works with every program, it works outside the program you use, does not interfere.
nm
What Company is This? I have been hired by a company that is sending a foot pedal.. Don't want t
.
The company cutting cpl, the company stopping paying for headers
:{
Good of the company? As IC, I am my own company. Not my problem if she has problems as long as I do
:P
Accepted a job with a new company, gave two weeks notice to my old company..

Old company, let me go before two weeks was up.  New company, said they were having trouble getting me set up and my equipment ready, but they would pay me while I waited.  It's been a month, still no check from new company even though I was told it was "in the mail."  I have no income and am at a loss. 


I have a signed offer letter from the new company, contracts, etc.  I applied for unemployment, but old company is saying I quit and technically I am currently employed with the new company!  New company is not returning calls or answering email.


What should I do!?!?!?!


I started sending my resume out today, but the process of getting a new job will take at least two weeks and I need money now to catch up on what I'm behind!


You don't want to work for this company. Call your current company and
tell them that you have decided against the new position and tell them that you would like to stay. It is cheaper for them to let you stay than to train someone new. A company who could be so tacky as the one you just spoke of is one you do not want to work for. You can rescind your resignation. If you are a good MT, they will be glad you did.
With my company, ICs use their own emails, employees have company email.
x
COMPANY INQUIRIES belong on Company board, please!
Goldbird
....3 months later my old company rehired me; can you return to your 1st company?
nm
Local radiology company, not transcription company
who has only 5 transcriptionists and are not hiring at this moment. We all work at home and get great benefits, no insurance out of pocket and 22 days paid vacation in the first year, after that it goes up. I feel very fortunate to have found them, but again I chose them because they did not do production, so now that they are, I'm a little disappointed.
I think it varies greatly from company to company...sm
I was hired five months ago by a national straight out of school at 8 cpl. I think it just depends on your knowledge level and ability, and of course, what the company is willing to pay.
i think it varies from company to company and/or location

VR company? Not when the MT company owns its own VR equipment. n/m.
xx
I have my own company email with my new company.
I can't answer your questions in your original post, I can tell you that with my new company, I have my own company email account, and I much prefer it. My old company had us use our personal email accounts, and they listed everyone who received emails in the cc line. They really never maintained those lists, and I received emails from them for a full five months after I quit - that despite my repeatedly asking to be removed from lists. Because the list had been passed from one person to the next in the company, I kept having to block sender after sender. Finally I replied to all, for each and every email I had gotten over a month's time. Well, that pretty much ended it.
I like to keep work and personal separate as much as possible.
It can vary from company to company.
If a company is on one coast and you on the other it can affect shift time, meaning usually if you want to start work 9-10 instead of 11 you could for 3rd shift, etc. 
Buy your own... company computers are for that company only!
x
some of what you want to know varies from company to company,
client to client. The services each have their own QA grading system and you will get a copy at hire that tells you everything they deduct, and for how many points. This usually also includes formatting, such as wrong dates, right exam/wrong patient, etc.

You will need to know your punctuation and grammar first and foremost and use it properly, this is what you do. THEN if the client requests garbage in/garbage out (usually because they don't trust leaving anything up to us), you give it to them even though it hurts -- and should not be marked off QA for it.

Where do you study? Colleges with the 2 yr transcription course in my state make you take a year (or 2) of English grammar. No offense, but it's pretty much a 5th/6th grade review (is vs are, doctors' vs doctor's).

blanks will be limited, usually to 2, before you cannot send the report to client.

Wrong shortcuts - pay attendion to detail.
Varies from company to company
My first company I chose specifically because I knew they had a mentoring program and you had 12 weeks of "mentoring" to get up to speed. The training was very thorough. The first week was all training classes. There were very limited samples (1-2 per doc if at all). I worked there 6 months and never made their production quota, but they didn't care. When I asked my account manager about it, she said they knew the account was very difficult 95+% ESLs) and she wasn't worried about my production, that I was doing well.

I have also worked with companies that just did a training over the phone (usually about an hour) just to learn the platform. Then they did full QA for a day or two and then I was on my own. For both of these companies, I could review all the past reports of the doctors on the platform. That was really nice. I didn't have production requirements with these positions, just a daily schedule that I had to stick to. They just wanted to know when I would be working.

My recent company gave me a 10-minute training over the phone and gave me a couple of samples of a couple of the harder docs. I then had to submit 3 reports to the account manager to review, and then I was off on my own and was required to meet production immediately.

So it all depends. Each company is different. Good luck on the new job!
Try the company board with name of company.
x
this works at least for
fire ants, probably for most any I would think.  Just sprinked around some QUICK grits, (not the slow cooking kind).  What happens is the worker ants take the grits to the queen, she eats the grits and blows up; usually the ants move on....I had to do this several times over the years and have never been disappointed.  Good luck to you. 
Maybe she works because she needs to
not because she thinks the transcription world can't make it without her. That's what I do. I do occasionally take a day off (very occasionally, but I work lots of weekends and lots of holidays because, simply put, it pays the bills and puts food on the table.
They want you to know something is in the works.
..
Here's how ASR works

ASR is NOT more production than when we were just doing MT work before. I like ASR because it is a variation in muscles used, NOT because of productivity. I have gone DOWN 10% in overall production since the induction of DEP/ASR. They say I have gone up 50%. It is not short to explain but I will try to brief it- They are taking a 1 week period from this summer and comparing the production of your MT against your ME work for that week. This does NOT show what your production has increased since you are an ME. An account with ASR puts all the well spoken dictators on ASR and leaves the more inaudible speakers on transcription. If they were to take production from the yearly quarter before DEP/ASR started and compare it to the most current quarter completed - That would be more accurate. This is another set up for failure or a carefully concocted tactic for MQ to make us think our production is going up!


DD only works
if the company you work for offers it, though. What's even worse than a late mailman is the idiot at headquarters who didn't mail the check on time.
Works?
I have Word 2003 that came with MS Works.  I use the Word count with spaces and divide by 65.  Mine has a count with spaces and one without.  Is this not what you mean?
Don't do it. No one really works that way
anymore if they are legit. I would really doubt this. Lines is what most of us work by. You can do lots by bytes to hide things. Years ago they had an article in AAMT when I used to read it about just this very thing. I don't know if you can find someone with an issue of it or not. I have no idea when I saw it but it was an interesting article comparing how our work is measured. This one was the last one that they would recommend.
works better for me than others..
Cymbalta has a more subtle affect than others. I take it in combination with Welbutrin and have been on this combination for about six months... I was on Celexa before that, which was horrible. Weight gain and unobtainable orgasm with that one...I seem less overwhelmed on my current combination, also with Xanax for STAT relief.
My kid works at

My kid works at Burger King for a part-time job while in college.  Been there since he turned 15, so almost six years now.  If he could talk to you, he would tell you to work any place but there.  Yes, they start you off at $6.50 to $7.00 per hour and guarantee four raises the first year; however, after six years, he is now making $7.95 an hour (with excellent evaluations).  Get ready to work Christmas Eve, New Year's Eve, the Fourth of July, Labor Day, Memorial Day, etc.  Get ready to be dumped on by lazy managers who don't want to do their job and can make you do their job for them.  Get ready to have customers curse you because another employee screwed up your order.  Get ready to have cameras watching your every move.  Get ready to clean toilets after filthy customers who don't care if they trash the restroom stall.  Get ready to mop floors several times per shift.  Get ready to come home stinking to high heaven because of the grease, mayonnaise, ketchup, mustard, etc, that is all over your uniforms.  And, before I forget, get ready to do laundry on those greasy uniforms every day because you only qualify for one uniform the first thirty days.


Give up medical transcription?  Never -- even though the doctors never say, "Thank you for a job well done."  I'll take the deadlines, the stress, the competition and the back pain if for no other benefit than the fact that I still smell good after I finish my shift.    Don't forget the extra pounds you'll get at Burger King -- I do believe just inhaling that stuff puts on the pounds. 


It works for me

See, I don't have enough expenses/deductions to qualify to itemize on my income tax.  When you are an IC, your tax burden may be less because you can offset it with home office space, books, software, hardware, etc.  Maybe you own your own house and/or have children to claim on your taxes.  Maybe you are married and have a supplement income (all thes things are none of my business, just listing things   ) 


Anyway, my point is this:  If I need an appendectomy tomorrow and need 6 weeks off, since I don't have anyone to support me and I don't have any savings, then PTO, STD and LTD covers my income so I can recover without worrying about losing income or possessions.


It's all different strokes for different folks.  See, I also just started with this company a few months ago.  On my last job after 5 years, I was making more than $50,000 as I did MT and worked as a certified coder for a hospial also.  My income always goes up each year after I start new accounts 


here's how it works
You have to have high-speed internet to use Vonage, either cable modem or DSL through your phone line.  Vonage sends you a router box which connects to your internet and then you can hook up a phone line in the back of it so that your calls are being made essentially over the internet instead of the traditional method, so I plug my C-phone phone cord into the Vonage box and use it for calling to access dictation.  This is my home office, but out in other places in my house I have my regular phones connected to the jacks in the wall and just use the same number I've always had for regular calls.  I keep the 2 lines because I couldn't get a local phone number with Vonage.  However, in a lot of areas your phone number will transfer and you can eliminate your regular phone bill all together if you just want to use the Vonage phone service, but it's your choice.  Hope that made sense.
What works for me.....
I type approximately 1800 to 2000 lines a day. I heavily use my Autocorrect in Word and start off with a saved template which has all the general headings that my ortho doc uses. Then, I just basically fill in the blanks!
what works for me---
I ask them to once. then, I sit back and wait awhile, usually a couple of days. I don't nag, I don't complain, I don't bitch and moan- I've found it to be a waste of time & energy-- I jump right into stark raving crazy, to the point that they worry about my sanity and the safety of their body parts --works every time ;) (you'll probably need to use that technique only once tho')
What works for me
I will try to explain this stretch as best I can as I am not finding a picture of it. I was told that the reason I have this chronic pain is because I spend my days with my shoulders turned in a little (while typing). I was told the best way to fix this is to do the opposite sort of stretch which is stand in a doorway and put each hand on the sides of the frame about shoulder height, then lean forward and hold. I do this a few times a day and I swear it has been a miracle for me. I was also told to stand and raise both arms straight above my head and then gently lean backward - I can't do this very far yet but I am getting more flexible all the time. Hope this helps at least one person!
What works best for me is
to listen to the relaxing tapes of rain and the ocean and etc. I have tried sleeping pills for years and nothing has ever really worked, but this is the best for me.
What works for me is..
melatonin and 5-HTP.  I take one tablet of each at bedtime and sleep like a lamb.  I used to take a Benadryl tablet each night which also worked but then you have a slight "hangover".  Also, although it's not habit forming, I wasn't comfortable with the idea.  The melatonin and 5-HTP really help with sleep and lower anxiety, as well.  They can be purchased at health food stores, but I got mine on ebay for a very good price.  My husband and I both notice nothing but a positive effect.  Good luck!
You tell her. That's what I did, and it works. (sm)
You mothers of boys, heed this.  My DIL once told me she was amazed that my son could take care of himself, even knew how to run the washing machine.    True story. 
Here's how it works...

I've never heard such a thing. 


Once a person gets their real estate license, they are free to work for any Realtor they choose and for any Realtor who is willing to take them on.  The catch is like starting out in any field, they are a newbie,so they can expect to work their behinds off - try to sell houses 24/7 - and make a pittance of a commission split until they get experience (experience  = # of house sales) under their belt, at which time their commission split increases.


Here's an example of how it would work:


Newbie Sue goes to work for Coldwell Banker selling homes.  She lists a home for $300,000.00 at 6% commission, and an agent from ABC Realty finds the buyer and sells it.  Total commission is $18,000.00.   (Note:  This is why it's important that you concentrate on listing instead of running all over town with buyers.  When you get a listing and when/if it sells, you are guaranteed a commission - this is not the case when working with buyers as buyers are very fickle and not loyal to agents AT ALL!)  Anyway....


ABC Realty and their agent get half of the commission - 3% - or $9K - half of the total $18K total commission - and that 3% is split between ABC Realty and the agent, according to their agreement.


Let's say Newbie Sue and Coldwell Banker agree that because she is new with not much experience under her belt and because the Realtor will be basically baby sitting her in her dealings/closings/open houses for a few months until she gets the hang of everything involved, plus pay for all of her home advertising, etc., she will get a 30 percent cut, so Coldwell Banker's split is 9K, and 30 percent of that goes to Newbie Sue or $2,700.00, with Coldwell Banker getting the remainder.


If Newbie Sue lists AND sells the home (finds her own buyer) then she and her realtor get the whole cut of the pie -$18K, and then they split that according to their agreemtn splint - in this case 30% or $5,400.00 would go to  Newbie Sue,with the remainder going to her Realtor, Coldwell Banker.  This is called a double whammy - the listing agent gets the whole commission pie, but double whammys don't happen that often.  Anyway, that's why it's important to get as many sales as you can under your belt because your split with your Realtor will be higher; i.e 75% perhaps. 


If a real estate agent goes to work for an operatoin like Re-Max, they get the whole piece of the pie when the house sells; however, they have to pay "rent" to ReMax for their office space plus pick up the entire tab for all their newspaper/magazine advertising, which is FAR from cheap, so that's why when one goes to work for a Re-Max Agency, one had better know what they're doing or the cost of doing business will sink their ship real fast (unless they have a deep reserve.)


Hope this makes sense....


 


 


it works for me
For autocorrect I click Alt+T and then A. Its a very fast habit to pick up. And you can do Control+F9 to insert markers and then use Fll to jump to each marker. Works with my Word version.
What works for me
I don't need to look at account specs every single time, just a refresher about a couple of items usually.

I made a table on a Word document with the most important aspects for all accounts then listed information to refresh my memory for each account in a column. I left a few columns blank for any additional accounts I gain later.

Then, I printed it off, and took it to Kinko's and had it blown up to just below a poster size.

It is hanging right next to my desk and I just need to glance at it (not even turn my head) to see if this account uses patient names or if that account uses special headings, etc.

No books. No taking my hands off the keyboard. Just a "tickler" file on the wall!