Sounds like supervisor asked by management to come
Posted By: up with ideas and super. wants MTs to do her work. on 2008-04-09
In Reply to: Production improvement plan? - txtype
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- Production improvement plan? - txtype
- Sounds like supervisor asked by management to come - up with ideas and super. wants MTs to do her work.
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supervisor/management position
Thanks for the reply. I've been an MT for 13 years and was in QA for 3 years (left that position because transcribing paid a lot more). I am a very productive MT with supposed "leadership skills", as told to me by my supervisors on a performance evaluation. However, I am just sick of typing, sick of working production, and wanted to see what other options there are in our field in the management/supervisory end.
I asked my supervisor and she did it (nm)
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Just asked my supervisor this ?......
She basically told me that this could be done in PRIOR versions of Meditech, but can no longer be done. I was told one of the reasons was because the headers and footers were not being done accurately.I did a "test" document in Word and tried to copy and paste and THAT didn't work  I'm not sure if this is true for all Meditech platforms, but seems to be the case with the one I am using. I would be happy to just be able to type the BODY of the report in Word so I can utilize my Stedman's spellcheck software, but does not look like that will be the case. The ONLY good thing so far is that it does work with Instant Text, but even with that I am definitely not producing what I know I am capable of! Very frustrating...
Your supervisor sounds like a smart
man/woman to hold people accountable for skipping a job. I'm glad someone understands where I'm coming from. I figured I would either get cheered-on or flamed for that post. Good to know it's the first one :)
Sounds like poor management to me.
Worked at a company before whose office people weren't MTs and seemed to think everybody could just do whatever, couldn't understand the value of having people, particularly new people, do the same things. Very frustrating for the newer MTs.
Should it be "life cycle management" or "lifecycle management"?
Having a debate at work.
every question asked on here could be documented in some book. So? cant a question be asked?
x
Except my supervisor is NOT an MT
And anyway, our experiences are just different.
I think if I was being routed crap, yeah, I'd be pissed. I'm just saying routing, or reserved as someone pointed out, isn't ALWAYS a bad thing.
It's not cherry picking if the folks who do the routing aren't transcribing. And at my place they're not. Trust me, I ask them questions and they have no idea what I'm talking about. They're admin people, not MTs.
MQ supervisor
Mine is a wonderful lady, helpful, funny, hard-working. I think Atlanta has the best staff in the country.
Not unless they are actually your QA supervisor.
/
Tell your supervisor!
Do you work for a company that is located in Massachusetts? I won't say the name....most pathetic QA on the planet.
Supervisor of who?
If it is just her, who is she supervising? Maybe they want to pay her to supervise at this point since they gave her the title? How do you not give the girl a chance? Anyone with experience would need trained even on the difficult doctors. Give her some samples. Just because it was not the "supervisor's" decision on who they hire doesn't mean this girl wouldn't work out. I think the supervisor is afraid this girl might just show her up while she's gone!! JMO.
I had a supervisor like this. (sm)
Her mistakes & shortcomings were glaring and inexcusible. But although these were, and continue to be, pointed out to HER supervisor (who hired her) and even higher-ups, they stand behind her as if she were a saint. (Which she is NOT.) Nope, I really don't think it's worth pointing out her flaws, it'll just put you under a microscope and in the company's gunsights at a future time. That's the kind of people upper middle management seems to want these days. Pretty sad.
What do you think of a supervisor
who watches her transcriptionists' typing time including in between reports for the whole shift plus, even when there is a split shift, and then questions if there is more than a few minutes in between reports for that whole time. Just wanting some input. This truly exists in at least 2 jobs I know of and I have a certain opinion about that. And this would not be a manager who is watching newbies to help them if they were needing help, this is someone monitoring the whole staff. Thanks in advance for your feedback.
AND CC THEIR SUPERVISOR...SM
They will think twice about nitpicking then.
Are you in MQ management?
Are you with MQ management? Although it doesn't matter, because I'm telling the truth. I see it every day.
MQ management
No - I am a new rehire.
MQ management
I'm sorry, but I don't feel comfortable about giving my e-mail address, because I'm not certain about your position. I had a great job until MQ came into our hospital and managed to reduce my pay tremendously. I am one of the very few users who has access to DocQmanage and this process that they use to count lines just makes me sick.
MQ management - NOT
Whatever - I feel bad that you have lost money. I also have been "screwed" by plenty of companies myself. I was just trying to figure out if you could provide documented proof of "how they are robbing the MT". By the way, if you still work at a hospital, don't you still get benefits, i.e., health insurance, holiday pay or is all that based on lines produced like it is outside of a hospital? Have a great day.
MQ management
I must say - there is so much paranoia amongst some of you. Yeah - I've been hacked by the big companies also. Why not keep your mouth shut if you don't want to provide documented evidence.
MQ management - NOT
Did they bother to tell you that they also outsource MT transcription to other countries at MQ? I'm interested if they are trying to sell DQS and MQ without divulging that they outsource to India.
Are you new or management?
This WAS a GREAT company. IT is changing, we are not trying to change it. IT is changing OUR lives. I don't abandon ship without trying to help others first. UNBELIEVABLE CHANGES in less than two months where I am. I will be out of it very soon and if you want, you can go down with the ship with that attitude but I hope you and the others like you realize what you sound like and don't.
Whatever U say, Management! - nm
Management
I have never had anyone be rude to me the entire time I have been there. The IT guy can be a bit gruff, but I almost never talk to him. Of course, I do my required lines plus, get excellent QA scores, and don't bother anyone. Maybe that is why they are so nice to me!
Whatever you say, Management. What are
Just curious.
yes, my supervisor and other transcribers
are well aware of the system. And YES I DO DO DO DO DO type the foreign and American mushmouths. 520 lines in six hours is nothing ... I average 220+ lines an hour.
I've been both, supervisor and MT
I work just as hard and you're right, hear just as many excuses as when I was a supervisor over about 50 people. But at least then I could do something about it.
A GOOD supervisor will:
1. Inspire confidence.
2. Share information.
3. Gain cooperative of the staff in completing work on time and reporting to work as necessary because they respect and like the supervisor.
4. Does not lie to their staff.
5. Assists as necessary, but does NOT cherrypick the accounts, whether or not they are paid a salary.
6. Has a little empathy for their fellow workers.
7. Recommends raises to the boss for those that are worthy of it.
8. Communicates regularly with staff by e-mail and at least once a month by telephone.
When you hate your job, we can tell it. When you are not competent, we can tell that too.
I'm not saying I want to be best friends with my supervisor,
I rarely take time off unless its an emergency, in fact its been a couple years, and not too long ago there was an emergency with my health. My supervisor only told me she needed me on working asap, did not inquire about my health, wish me well or to get better. Its just work work work...which seems kind of cold to me.
When I worked for a local office and knew them for years, as for favors, meaning i'll work my fingers to the bone, settle for getting no raises whatsoever, not complain, just give me work that i'm the most proficient at so we both win, like predominantly operative reports or maybe even psych.
My supervisor is very friendly and
personable, however, we have never met in person. We have "known" each other for years since we have both worked out of the same office a long time, he used to be an office employee, recently promoted.
I feel the way you do! I don't have a supervisor now, but SM
when I did have one, I just ignored her for the most part. :D
I have only heard from my supervisor
once or twice and have no opinion at all. I'm not even sure where she is or what she does. I do hear from QA nearly every day though - she is great! never puts me down or tries to sound like she knows everything, she just points out the error of my ways in a helpful way..and when I have a terrible dictator, she commiserates with me!!
supervisor and QA? Go w/QA would be my impulse. nm
nm
I report them to their supervisor and if I can't get anywhere, I look for another job and when
I've located one, I give notice with an explanation as to why I'm resigning.
Yes, they do. Call your supervisor.
You can also go online to the website and read the downtime polcy and see that it sounds like your situation constitutes technical downtime.
If you have problems, contact Human Resources.
Have you talked with your supervisor?
Every national I've ever worked for has assigned me a secondary or tertiary account so I never run out of work.
Obviously you do not call the supervisor and
make a lot of small talk and chatter about how wonderful he/she is, what a hard job they have, and find all their points of interest, etc. You have to "butter up" the bosses. You are stuck with the crap and you know it. The ones who can spend part of their day with the small talk are the ones who get ahead.
Can you ask your supervisor for samples of
the ESL doctors' other reports? This will help you can get a handle on what they say frequently.
You have a great attitude. Remember if you can transcribe ESLs, you can transcribe anything. Good luck!
old supervisor put her ex-husbands
with on a rad account because "she was in nursing school" and had learned the terminology by process of "osmosis"
If you are the supervisor why not fire her? If she
isn't carrying her share of the load and was switched from a different department for the same why is she still there?
thanks, neither the IT person nor the supervisor -sm
know the answer, so I said I'd go on the net and try to find out! LOL. Thanks anyways
Going into QA, getting a supervisor job or MT teaching job... SM
is easier said than done. A lot of times, transcription supervisors at a hospital are required to be an RHIT, in the old days it was an ART. Took me forever to break into QA. A lot of companies hire you as an MT and tell you they promote from within. And teaching jobs are even tougher to find, they are few and far between.
You best bet, if you choose to stay in the MT business, is to strike out on your own. Start your own online school and charge MTs $1200 or more a pop. Or start your own MT business, but it's hard to do that with the monster services out there buying up every little guy they can sink their claws into.
I've decided coding is the best avenue for me and that's what I've been studying on my own, but it's taking forever because their so much to absorb, not to mention up to date books are MUST in coding and the books are $100 (ICD-9-CM and CPT) and that doesn't include HCPCS book. And if you don't buy the new books every year, you can't pass the test. So I'm trying to do it on my own without paying another school for another education that might end up outsourced overseas anyway.
How to become an MT supervisor/manager?
Just curious from anyone who knows - does this usually require a bachelor's degree and if so, which one? Also, any clue as to the pay? Thanks.
Have supervisor MT sign for them
Have the MT you turn them in to sign for them, then redirect calls to her, saying that she had all of them when you left. Also, I would charge for reprinting, redelivering, etc. I had this happen a LOT with the last local doctor I typed for. I feel for you.
Cant get to it from polycola. My supervisor
x
I did contact my QA supervisor and
she states that she has sent an email to all of QA to make them aware. But that has been said before and each QA person continues to do something different.
Do not put down your supervisor as a reference (sm)
Do not put down that supervisor as a reference. In other words, use your professional references outside your former, problem company. Hopefully your former company is not a small company, so that you can list an HR contact with a note "for employment verification only." And be upfront with recruiters about your situation and the fact that this happens to many employees (not just MTs) from time to time, that you are an excellent professional employee, and unfortunately your former employer has decided to handle it unprofessionally, and so on. A word of caution - do not omit that employer from your resume because the MTSO community is small and recruiters move on to and someone can somewhat easily find out whether you have omitted the employer.
And if you can prove that your former employer is blackballing you, handling employment verification unprofessionally and perhaps even illegally, then confront your former employer about it via a letter that is very serious yet nonthreatening. It's a federal law that former employers are not supposed to tell prospective employers or do anything to let them know that an employee was fired!
I can't see who's working either, but my supervisor can;) sm
I work on a web-based platform that uses word.
Then you go to your supervisor and tell her the conflicting QA...
and see if something changes...
Did you contact your supervisor?
I was on a particularly difficult account when I started with my company. I asked my supervisor if I could IM other people working on the account and she passed the word around. I received e-mail addresses and IMs.
The perfect supervisor
One that allows you to have an "off day" once a while and does not get too personal. One that gives bonuses to those who go above and beyond to help when it's needed.
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