Sounded fishy to me

They are both identical, polite and too exact and to me sounded like it was someone attempting to appear to be American.  Maybe I am a skeptic but that is my gut feeling.

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Your first paragraph makes me think you are being scammed.  If you can't install an Expander program how will you ever learn to use one of the better ones to your best ability (to work somewhere better down the road).  I have literally thousands of expansions in my program and it goes from company to company as I change jobs and my production only increases as it grows.  If the computer crashes, it's on CD backup and I can put it on any other computer.  Don't know about these features in WORD, as I have always been more pleased with an independent expander program.  More versatile.  If this is THEIR computer and you enter your expansions on it, you might lose all your hard work if you stay for a while and then quit.  Think about this.  *Someone please correct me if I'm wrong here.* 

This company may provide templates and you change a few things here and there, but this disabling thing really bothers me, especially if you are new to transcription.  They've got you backed into a corner as far as developing your skills is concerned.  It's in your best interest to know and use ALL the programs and featues that help us make money.  I don't think they are being fair to you.  I've worked for 2 places with accounts that relied heavily on templates and both paid me for everything whether I typed it or not.  Maybe they are only paying you for what you put in and not what automatically populates.  If so, another reason to quit, even if you can whip these things out quickly.  It sounds to me like you are being taken advantage of.  You have to make sure the document makes sense in the end and not just what you inserted or changed, right?  You deserve to be paid for the whole thing from my understanding of what you wrote and use whatever tools you prefer to use to reach that objective as long as it doesn't interfere with their software.  If it does, go somewhere else where you can develop your skills and become more marketable and be paid accordingly. 

Can you even install a medical spellchecker on the computer???  This just sounds nuts to me.  What about reference CDs for specialities, etc.????  I prefer my own computer so I can put whatever I want on it.  Worth the expense in my estimation and I don't have to wonder about what other stuff the company has put on it that I don't know about to watch my work habits, etc. 

Good luck to you whatever you decide to do!   Just don't let them walk all over you if you are new--not if you can help it.  I know getting experience is important but so is making a decent living and bettering your skills for a better future.   

But that said.