She didn't say she put "no-no" in her feedback and used baby talk in her constructive criti
Posted By: FYI on 2008-01-02
In Reply to: While I like this approach, the fact that you - used the word "no-no", sounds too
I wish she were on my QA team. She sounds wonderful!
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Constructive feedback is ...
providing commentary and suggestions on improving the MT's work process (i.e. 'hearing' ESL's better or maybe a more refined search process, etc.) in a professionally worded fashion. Most times when an MT leaves a minefield of blanks in a report it's because he/she because of their lack of experience wasn't able to 'hear' what the dictator was saying.
A true QA person of excellence can recall their own journey on the road of transcription, remember that type of frustration and lack of experience, and translate solutions and suggestions to the MT in a manner that the MT can draw upon that experience and going forward incorporate the QA's suggestions into their work process, correcting any deficiencies they may have in putting out a quality document without a lot of blanks.
In the case of where you work, sometimes constructive feedback is as simple as just filling in the blanks. You can use the document that's been returned to you as a sample for training your ear to better hear what that particular dictator is saying when you get him/her again. In this way, you continue to improve and are more autonomous in the work that you do.
I hope this helps.
THAT is when constructive feedback helps, not being a jerk about it.
QA should remember how it felt to be MT and struggling to get it right.
I have found no matter how constructive my feedback is... SM
most MTs either don't read it or read and immediately send it to the recycle bin literally and figuratively. So when I send feedback, it is basically a list of their errors, my corrections, and quoting chapter and verse from the BOS if necessary.
Quite frankly, I'm tired of hearing MTs gripe. I used to try to educate and mentor MTs, but it is a thankless job. Someone below said that QA people try to insinuate their egos, but in my experience it is the MTs ego that is getting in the way. So many MTs think they are "excellent MTs" and so many of them are not. At one point, I decided to keep a running log of unacceptable errors that even the most remedial MT should not be making and start posting it here because I'm so sick of MTs posting that QA is unreasonable or big meanies.
So here is a very unacceptable mistake I've seen this morning and I've only been on the clock for an hour...
"pressure ulcer on the left heal"
Of course, when I sent feedback to this MT, she emailed me saying "ha ha, oh it's just a typo." Problem was she did it repeatedly throughout the entire report -- not just once but every instance the dictator talked about the left heel ulcer, she typed "left heal ulcer."
Now, MTs, tell me that I'm not supposed to roll my eyes and be a little irritated that I had to spend fifteen minutes listening to her entire report because such a basic error sends up warning flags, when I should have just had to fill in her blanks.
why I didn't talk to cpa first
Didn't have time. They were told they were shipping out and we only had a couple weeks to do it. I had to fight tigers to get them to let me even take it early as there is a certain period of time when you have to do it, but due to the deployment, they made an exception. I am sorry...I'll stop now. I thought you all had experience with things that I do not have, having worked for a local hospital group all my life. I did not realize I would start world war III.
Troubles with Teething - Baby, Baby, Baby
Hi. My little guy is teething soooooo bad and I am wondering if any of you have some ideas that I can try, to hopefully make his life (and my life) a little easier to deal with? lol. We've tried Tylenol - with little pain relief, but much diarreha! We've tried Orajel - it seems to wear off too fast to make a difference. We've tried teething toys - help for only a few minutes (not nearly enough time for me to get any work done!). His appetite is normal, but his sleep schedule has been totally disrupted (as has mine). For the last 2 nights, he has woke up every couple hours. I would think he would be exhausted during the day....but he never goes to sleep. He is more fussy than usual and alittle more clingy, but overall he is very playful. His pediatrician gave me some suggestions (the above) that I have tried with little to no help, so I am desperate for new ideas! He is cutting multiple teeth right now (and just got a few new ones last week too) so he is in a lot of pain. Poor little guy. I appreciate all ideas that anyone has. Thanks in advance. :)
My great-nephew standing in his baby bed in his beautiful nursey - he is the most adorable baby in t
nm
Constructive
No one likes being corrected, even in a nice way, especially if doing the same thing the same way for years. Us QAs out here are just like you, employed by a company, we are not the almighty rulers of the world. We are employed to do a job which is not easy and many feelings get hurt along the way. Many MTs just want to be left alone to do their work even if it is incorrect. Thats not an option these days, the work must be correct and quality is mandatory, not an option.
Can anyone please tell me what constructive
I have been following the discussion below about impolite QA and some of you have mentioned receiving constructive feedback from QA and/or mentors. Would someone please tell me what this constructive feedback looks like? Where I work they just fill in the blanks, but I never receive any comments. I often ask questions but receive no response. What am I missing? I hope for some sort of feedback from the QA people and/or my manager but it never happens. Maybe I have been spared the rudeness that some of you experience because they never comment. Which companies offer feedback, tips, constructive criticism? What does the feedback/mentoring look like? Thank you for your responses and help.
If you have nothing constructive to say, then
xx
The answers have been constructive. sm
What I don't understand is why you think they're not. People are stating the truth--the employer calls the shots, not the employee. Just because the truth isn't as comfortably "warm and fuzzy" as you want it to be, doesn't make it less true. It seems that this point is missed very frequently on this board and to try to convince this person that it is the employee who decides the working terms is both cruel and non-constructive. (There are so many cliches that I could use right now I'm not even going to start.)
There have been several posters who lament the loss of jobs to overseas competition but instead of laying blame at the feet of workers who want to call the shots, they instead try to blame the people who are hungry for jobs and are willing to work at getting and keeping jobs that are "too demanding", "too demaning", "not family-friendly" for US workers. Employers are also to blame when their biggest concern is the bottom line and not upholding the society that allowed them to become employers in the first place.
A very good book to read for more on this subject is The World Is Flat by Thomas Friedman. It is a long book but if you're really interested in understanding what is going on in the world today and being prepared for the reality of tomorrow, it's worth the read. Of course, it also requires a mind willing to see the problems that both workers and employers have created.
EXACTLY! Constructive input is always welcome;
nm
First of all, you did not come here looking for constructive advice. SM
You came here to whine and moan about QA and you wanted people to pat you on your head and said "poor little MT, you were right." When you didn't get that, you started throwing a tantrum and telling everyone what big 'ol meanies they are.
By your own admission, you have been an MT for three years. You are in no way qualified to tell QA or the QA supervisor that you like or dislike changes made, account specs, or anything of the sort. Your job is to type according to the account specs and according to whatever other BOS rules QA imposes. Like it or not, this is the job! MTs are called upon to be flexible. Personally, I abhor the BOS, but I like money, I need money to live and feed my kids, so if my employer says do by the BOS book, then that's what I'm gonna do.
I going to go out on a limb here and guess that since you said some of the mistakes you made were "stupid mistakes" you shouldn't have made, then you probably look inexperienced to QA and aren't going to be taken seriously when you complain. When you've become a seasoned MT who makes very few mistakes and then want to complain, you might be taken a bit more seriously.
I have 20 years under my belt. My last QA score (which happened to be yesterday) was 99.5% and that is my consistent score. If one day I get a QA score say below 98%, then I may question it diplomatically. I probably have more experience than the QA person proofing my work, but being condescending is not the way to go. Here you are 3 years experience and you are condescending and go above your QA's head to her boss. Good thing you're starting a new job, sounds like you're going to need it.
That's my 2 cents.
Constructive remarks in message
I have a couple of constructive things to say. First take it to a blog where you can whine to someone who cares. Where you can all wallow in your self-pity while your bills add up and your kids starve and nothing changes the situation. Next, get another job. Stay at MQ if you must, but get another job, be it MT or whatever, that will pay your bills while you whine. Third, get some ambition and help yourselves. Whining to each other will accomplish nothing. Why would I be MQ management when I am offering suggestions to help your plight. I am sure MQ management is very happy with the way things are. They have you whiners that are still there for them to scrape their feet on and not doing a thing about your situation.
LOL. I told you, it's a pet peeve. It was constructive
Personally, I don't like to have errors in any of my writing, personal MB or not, and I would rather have someone tell me on a MB than make a fool of myself elsewhere. To each his/her own.
FWIW, I was not proofreading, just reading. After seeing it the incorrect way umpteen times, I felt compelled to mention it.
Take constructive criticism and LEARN...
I worked for this company and the only reason I quit was I needed a job where i worked 4 hours and that was it. I absolutely LOVED my job with them. They were encouraging yet at the same time made me aware of what I needed to correct, as quality is of utmost importance in medical dictation. I made notes and reviewed the corrections sent back to me in order to undo my errors. The Editor (Rose) taught me so much by giving me these corrections cause it has helped me become a better MT. It is so important in this field to be accurate and have good grammar and spelling skills. Maybe this field isnt for you, but definitely even look into getting perhaps a used grammar/english textbook or the AMMT Book of Style to review, as that might be less expensive than going back to school. I have talked to other MTs who have been in this field for 35 years and said they STILL learn something new every single day. Keep an open mind on this job and learn all you can. In the long run you will be a better MT for it.
Yes, thanks for a thoughtful and constructive comment. SM
Much too rare on this board. I'm shocked by how many people still don't use Expanders and use them very extensively. People need to understand and accept that today's much higher standard of production is set by those who do.
Yeah...let's not try to do anything constructive because everybody is contributing to the problem
I think most of us hear this all the time...let somebody else clean up the mess.
Thank you, that is certainly constructive. How about 17 years, you want me to just change to accomm
nm
You can always say, "No, thank you."
IMO, a good and reputable accountant (along with many others) will tell you when their services are not necessary, especially if you ask. It's just good business practice. I never hurts to ask.
Eewwww... you don't talk like an MT, you talk like mangement. Ick. (n/m)
:p
"no boogers"
The doc dictates, "no boogers, fevers or chills"... what would you replace "boogers" with, as I do not seem to be able to find that word in any medical dictionary...I though nasal discharge...
Docs...aaahhhh!!!
to "no message"
Do you do MT and ME? I am just doing MT right now but am considering trying ASR. How does that work? Can you do BOTH or just pick 1??? If you can do both, do the reports come "mixed". Meaning maybe 2 MT jobs then 3 ASR then an MT, ASR, MT, ASR, etc. etc. Or do you get all ASR until it is caught up and then MT or the reverse depending on how pools are set up. I am a little clueless and need some input. Thanks :-)
Would it kill you people to give constructive advice instead of insults and insensitivity?!?
I understand your frustration. I think you just need to sit down and have a talk with your employer. Find out exactly what they want your status to be. As an employee, yes they do have the right to dictate your hours, where you work, etc., but they do not have the right to jerk you around. If they want you to work at home, then they need to provide for that, not you! Anyone who says otherwise is wrong! In any industry, if a company wants you to commute, they pay for gas/mileage. If they want you to have a cell phone/pager, they either pay for it, or they provide an allowance for it. If they want you to work at home, they provide equipment. It sounds to me like they want way too much and are giving very little. Just because a person/company is the employer, it does not give them the right to treat people like dirt, sending them on wild goose chases, interfering with their life, schedule, expenses, etc. I am sorry you have received such critical and insensitive comments. I hope this works out for you. Blessings!
And all Joy said was "No" on the inside of her post just as did OMT.
I'm not "no whining" that is a different poster ..
and I have quite a life! Bet I make more than you, as well!!!
Lots going on for me!! I'm not complaining about anything in my life!
Losers are the ones on here who whine about how bad their jobs are, or no work, or low pay, or how people treat them, or how companies treat them, or how bad they've got it ... now THOSE are losers. Willing to whine but nothing more!!!!
:) Does that irritate you?! LMAO
LOL I have no idea who "no whining" is but
see, we sound the similar because we have a similar problem -- sick of YOU.
Ya see, all of you whiners --are just the same. Every single one of ya. MQ cheated you. MQ STILL cheats you. MQ won't change. MQ IS changing. MQ took your money. MQ mailed you check. MQ doesn't give you any work. MQ doesn't, MQ does, MQ doesn't, MQ does.
All sounds the same to us. We're sick of you.
What's embarassing is the fact that you THINK you are really MTs! HOW FUNNY!!! Let me tell you something: Real MTs take pride in their work and control of their professional lives. They give all for companies that treat them well and they leave companies that don't. They don't stand for it.
I am not "no whining". I am a completely different person, have no idea who he/she is, don't really care. I'm just tired of hearing you complain over what you can change. It's petty, cheap, childish, self-centered, and downright unprofessional.
I've made over $200 today with MQ. How about you? Have you made any money today? NO? Hmmmm, wonder why!?!?!?!!!!!
Please take her to a "No-Kill" Shelter!
Otherwise, the animals are usually put down after only a week and 1 week really isn't long enough to get the dog adopted. So Please only bring the dog to a "no-kill" shelter!
I think I would just note "no gifts please".
Nor would I ever suggest only money be given.
"No history of TB exposure"? nm
x
p.s. to "no, it wasn't aimed...
I re-read my posts "A Matter of Pride" and "Shades of," looking for all the nasty mud-slinging & dagger-throwing I'm being accused of, & I'm simply not seeing it. I still think both posts are completely benign. There was never any mud-slinging intended on my part & for the life of me I can't figure out why Personal Choice got so upset, other than defensiveness/projection. I am still sorry you feel your thread got wrecked, but I'm not sorry I responded in a measured way to Personal Choice. All I was doing was making some calm observations, & I think it's ironic that this kind of response to my thoughts is why I stayed away from the boards for a long time.
I especially like the part about "no longer uses (sm)
international contractors."
OMT said, "No" on the inside of post message.
so "no whining" - still no SELF CONTROL, huh? The MQ draws you like a
to blood------------
you are the one pathetic. Those of us who are trying to figure out how to get out of the muck MQ put us in, come here to share things and hopefully come out of this disaster in one piece.
Like others have said - -0 - - - stay away.
Don't click on things MQ.
Don't YOU get it? We don't need your attacks. We don't need your smart butt remarks. If you don't have anything constructive to post to those of us in a bit of a mess, then don't say anything and move on.
Otherwise we are going to think you are MQ management, and we wouldn't want to think they would stoop that low.
That is hysterical. When I say flames I mean "no mean posts to me." It's just a saying. nm
d
Recent postings about "no work and so forth"
Quite a few posters who have been MTs for a number of years (myself included) have come under attack recently for comments posted here -- what those of us who have done this for years are seeing is "I only want to work certain hours, won't do weekends, don't want to be on call so on and so forth" Guess what? I got an email from my supervisor on Monday asking me to cover a certain work type while that person was on vacation -- I did it!!! -- She also called me today (Sunday and asked me to do 3 STATS -- I cover STATS on Wednesday) -- however, I did it because it it my JOB -- since I started this job in October, I have NEVER run ouf of work -- if the work type that I do runs out, I do to a differnt work type, it is similar to learning a new account which I have done in the past as well. All I want to say, is be grateful right now that you have a job and if the "work does not fit YOUR FAMILY SCHEDULE" then learn to adjust -- think PRIORITIES
Both? I thought Spheris had a "no compete" rule.
At least that is what I was told. Or maybe this is just a new thing?
I fail to understand what the "competition" would be.
I think each case is unique. I had a "no changer" and he changed (sm)
We went for counseling and boy did things change!!!! We now listen to each other. We talk more than we ever have. We do things as a couple, for each other. We learned to openly appreciate each other for little things. We learned to love each other in ways that we never did before.
Believe me, my DH came from living at home with momma into our marriage and he expected me to take the place of his mom. That worked for a little while until I grew tired of being his maid and his bedroom companion.
What's wrong with "no gifts please" and then if some DO give money or
??
Help with "no operating system found" message sm
Laptop with Windows XP shows "no operating system found" - desktop working. Did this before and comes back with turning on and off, went into "setup" and shows I have so many MB stored on hard drive but cannot get system to boot, misplaced XP CD. This time I cannot get it to come back and depend on laptop at end of day to research, e-mail, etc., as desktop for too many hours is too painful. Any way to get the Windows XP to start up so I can do a system restore to an earlier time? Perhaps an update did this. It is "dead" but everything is still on there, lots of "good stuff" - a Dell so no one else will touch it and I can't get online with them as my other computer is not a Dell.
Help with "no operating system found" message sm
Laptop with Windows XP shows "no operating system found" - desktop working. Did this before and comes back with turning on and off, went into "setup" and shows I have so many MB stored on hard drive but cannot get system to boot, misplaced XP CD. This time I cannot get it to come back and depend on laptop at end of day to research, e-mail, etc., as desktop for too many hours is too painful. Any way to get the Windows XP to start up so I can do a system restore to an earlier time? Perhaps an update did this. It is "dead" but everything is still on there, lots of "good stuff" - a Dell so no one else will touch it and I can't get online with them as my other computer is not a Dell.
message re. "no operating system found"
No warranty- a client co. added some software to the XP which was very expensive, i.e., voice, lots of extras I used for over 2 years, "loaded" and it did this to me before but was able to get it back by unplugging, restarting several times.No one else will touch a "Dell" and that co. is closed. After several "hundred" times I can only do an "F2" and it shows me there is a hard drive with several MB of stuff on there but won't load it, tried everything in the system - hate to lose all this "good" stuff. Is there any way I can transfer my XP from my desktop or run the laptop from my desktop somehow. I think if I could get a startup menu and choose a time to restore it to, like last month or something, I could use it and stop any further "updates" which really mess up things. Gosh, I loved my laptop as it is not "painful" to use and I do have such back pain at end of day, but then I am preaching to the choir about back pain and this job, aren't I? Hate to give up on it when I know there are some good programs on there. Sorry for the rant, I have let this "take over my life" trying to get it to work again. ***$#!** Thank you!
I guess we have to wear ID bracelets "no docs not on approval list" nm
nm
Quit before I got married. Fiance told me "no way would I marry a smoker," and I was smitten.
Marlboro Reds. I smoked all throughout high school and college before that. Was highly addicted. Had to go for a smoke break between classes.
It's been 10+ years since quitting. Cold turkey. Don't want it, don't want to smell it, won't eat at a restaurant that allows smoking. Fortunately (sorry smokers) in GA, all restaurants are smoke-free now. I like it that way. Can enjoy food better.
BUT, I have a completely different problem that is probably killing me - I'm addicted to sugar and carbs. Highly. Wake up craving it. 40+ pounds overweight. Hate every minute of it. No matter how hard I try, I absolutely cannot stop eating the "white, starchy" stuff. So, the cigarettes may not kill me now, but food might. Sad.
Well of course we know that now. Back then we didn't because he didn't allow unfettered access.
c
right we children didn't tattle to the administrator did we. BTW, didn't you think we were &#
because some half-witted idiot said everyone was jealous because some other anonymous poster said they were going to be a doctor. Didn't they call it doctor envy. Oh yeah, that was all about you wasn't it busy-body MT. You with your degree and premed but yet you still post here and acuse others of jealously. I dunno but you and dano seem so close, I can't put my finger on it but I would say you could be computer clones. Jealous indeed. Children indeed. I think you are blowing your covers) dano and busy body MT. This whole "jealously" thing makes me think that you may be one and the same poster.
I didn't go into labor until 2.5 weeks later, so it didn't work. Sorry!...nm
x
MQ feedback from QA???
Are you kidding???
Feedback on e-MTS
Does anybody know anything good or bad about this company? I am looking for a good MT employment position, and I have been burned before (by Voice Systems--they don't pay!).
e-MTS (Electronic Medical Transcription Services
Contact: Recruiter
2836 N. University Dr., Coral Springs, Florida 78065
jobs4mts@yahoo.com
Telephone: ., Fax: .
More MDI-MD feedback, please?
Well, I just got offered a statutory position at MDI-MD, but the huge packet of policies, acceptable acronymns & abbreviations, etc. (8 attachments!) plus having to set up a specific testing time with proprietary equipment and specific tech help is a bit daunting, not to mention having to submit a schedule 2 months in advance!
I have satellite as my only option, so that limited my choices of accounts, too. I am apparently going to get an account with a high percentage of ESL dictators.  . I can't TELL you how tired I am of thick accents and having to edit the grammar of ESL dictators.
In addition, I must learn to use their BayScribe with its own word Expander instead of being able to use Word with Smartype.
Is this all worth it?
I would appreciate any feedback, good or bad (hopefully with details) on MDI-MD.
Thanks for the feedback sm
Talking about teens. I heard on the radio the other day that some teenager, I don't know the age skipped school so the father made a sign that said I skipped school and my father is making me stand here. He made her stand on high traffic road for 30 minutes. Most callers said they applauded him.
I feel better that I am not the only. I starting to think that she is getting cold feet about going on to college.
thanks, all, for your feedback.
I will be trying the B&L bifocal contacts next week.
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