Question re: bytescribe please! sm

I am a newbie who has been working about 8 months now. I have a standard wav player and Express Scribe and Play All Extra. I am looking for a change in employers since my current job has lost another account. I applied, tested and have been offered a job that requires a bytescribe wav player. Is this another program I have to purchase to make my regular foot pedal work with their program?Please forgive me if this has been addressed before. I have been up all night working and just cant seem to find what I am looking for. I am a little confused about all the different programs for the foot pedals. Since I have Express Scribe and Play All is that okay, or is this bytescribe thing a whole ball of wax? Thank you so much for any help!

• Question re: bytescribe please! sm - zoo goer
  • I am not sure but I think Bytescribe and Expresscribe are similar. I have Bytescribe with a 9-pin - Laura E.

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There has been a B I G change in bytescribe.  It seems to be all about money now, and no longer about good customer service/relationship.  I bought a call in system 4-5 years ago.  I no longer take the yearly service contract and had a question to ask.  I did not want anyone to FIX it, just answer a couple of questions.  I was told that to speak to a tech would be 75.00 (I guess an hour) and that they would call me back between 1 and 5 that day.  Not like this at first. 

They at one time, told me about the 3 limit install on the wav software, however as of yet I have not had to pay, as I have bought more than 10 of them.

Go here

https://bytescribe.net/WebStore/shopping.htm

And from that page click on DocShuttle on the left.  It will bring up different versions and you'll see there is DocShuttle Client for $99and DocShuttle Client with Dongle for $115.  You have to buy it with the dongle right from the beginning.  If you don't and just buy it without and run out of installs, they won't let you just buy the dongle.  You have to buy the whole thing all over again.  We all know that with computer failures and backup computers and new computers, etc., we definitely need more than 3 installs so I think for the small price difference it's worth it.

and I have Expresscribe that I downloaded as well.  So does it sound like it would work, him emailing me voice files and then I would just open them and play them (is that how it works?) TIA!

From register@bytescribe.com 

Yes, I have been trying to resolve this issue with them since yesterday.  They are not budging and I refuse to pay another 109.00.  I'm not sure if they just started it.  My software was purchased along with a pedal and headset about a year and a half ago.  I actually have the disk here at home.  In any case, I've filed a complaint about them to the BBB.  I'm not telling anyone not to buy it, I just want everyone to be aware of what you are really getting.  Had I known I could only install it 3 times (even on the same computer) I would not have bought it. 

I trained on Bytescribe Wavplayer several weeks ago, then wasn't going to be using it for awhile, so unplugged it, then had to plug it back for some reason, and since it was in my way and I still wasn't using it for my job, I unplugged it again.  (It is still on my desktop though).  Does that mean I will be going on my 3rd time when I plug it back in??  I'm confused.  I haven't even used it yet!  It was supplied by my company.

This software will do what you what.  I use it and it sures makes life easier for me!! See link. 

I'm only talking about the Wavplayer, which was one install.  Did you install the Wavplayer, DocShuttle, and something else maybe? 

Thanks for the info on ExpressScribe.  I might give them a try again.  I'm thinking about training my DD and it would give her something to use, at least until we see if she sticks it out. 

Is anyone familiar with DocShuttle or Bytescribe?

Is the program user friendly?  Reliable? 

Can anyone please tell me if Bytescribe is compatible with Emdat.  If so, how do you configure the pedal to work with the program?

TIA!

I have their call-in dictation system and it has worked well for me, as well as a friend who has the same system.   Their systems are reasonably priced.  I also use their DocShuttle software to "shuttle" dictation to subs.  See link below.

Does the Bytescribe waveplayer version 4.3 or 6 work with the Docshuttle bytescribe program or do I need to have different software.

I can't open compressed wave files from the Bytescribe Utility Export program.  Anyone have any answers?

I was on the phone with BS today for 2 hours, and still no answer as to why - I think I need another version of bytescribe waveplayer to work correctly - any thoughts on this or has this happened to anyone else?

Thanks for your help

convert DSS to Wav files.  I use it so the voice files will sound better.  The DSS files on the WavPlayer were alittle garbled on slow or fast speed so this converts them to Wav files, which plays better.  You could call Bytescribe and ask them if it will convert DVF files to Wav files.  It does it automatically when it loads the voice file.

You are only permitted three installations before you have to purchase another license. This becomes a problem if you're using a second computer, such as laptop for travel; when you eventually have to replace your computer (as I do about every 2 years), you're out of luck after the third install.

Bytescribe does say that you can work around that with something called a dongle--problem is they don't advertise it and I didn't know about it after the third install. So, IMO, it was not money well spent, especially when I found that Express Scribe was free and worked very well for me.

Gear player vs. bytescribe... which is the more versatile? 

I am currently using start/stop, but the voice files I get it will not let me speed them up.  Dives me INSANE to listen to a sssssllllllllooooowwwwww dictator and not be able to speed them up.... actually would like to go whomp them up the side of the head .. but since that is not an option...

Looks like Gear player you can buy just the software, but Bytescribe you have to pay another 50 bucks and get the foot pedal.. no option that I could find not to. 

Thanks for any suggestions you all might have to offer.

Not much action on the Tech Board so I'm pasting my question here:    Bytescribe people told me that once you delete the wav files (Options/Clear File History), it only deletes them from the player but not from your hard drive.  I did a search for .wav files on my computer but none of those BS wav files come up, other than in the recycle bin.  Is that the only place they would wind up after deleting them from the player then and am I done with them for good at the Recycle Bin? Thanks in advance for anyone who can help with this.  (I still cannot believe the tech did not know where the files wound up.) 

:p