Problems as in communication?? If so, I'm soooo there. Sick of unanswered emails. No one cares

• Transcend - Liza
  • Problems as in communication?? If so, I'm soooo there. Sick of unanswered emails. No one cares - Movingon
  • No, and I've been with the company 3 years. sm - Happy Transcend MT
    • nope. What kind of problems are you having? nm - 9 years and counting

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My national is notorious for sending out a sweeping email to everybody in the company when there is a specific problem with a specific client, done only by specific MTs. The same MTs keep making the same erros, upsetting the same client, but instead of contacting the offending MTs directly, they just send out a forwarded email to absolutely everyone.

 Here's a hint: The MTs making the same mistake over and over and over again AREN'T GETTING THE MESSAGE. They don't think it's them! Pick up the phone, or send a private email citing the specific chart/file and the erorr! Problem solved!  The lack of personal attention we're given is sad. No wonder we keep losing clients, they're probably given the same impersonal service. The past 6 months have been the worst, but I am couting the days until the worst supervisor I have ever had finally leaves this joint. 2 days and counting!!!!!

Of bad dictators and QA that takes up for them!!!!  I am sick to death of:

1.  Doc saying paragraph after every sentence.

2.  Docs never dictating the first name of doc they are writing to.

3.  QA asking us to insert certain sentences in certain places for certain doctors who do not dictate them.

4.  Docs wanting their own specific headings but not dictating them.

5.  Docs who ramble, never saying period.

6.  QA asking us to **fix** their grammer, mistakes, fragmented sentences, and verb tenses and sometimes when we do, we are docked points for **not transcribed as dictated.**

7.  QA not wanting anything sent to them, stating **researach medical terms and facilities you are not familiar with.**  If they are not there to help us out, what are they doing there????

8.  Docs, NPs, and PAs who do not know how to dictate, pronounce, or spell.

9.  QA asking us to use BOS, but not knowing it themselves.

10.  Doing work I do not get paid for.

Before QA became involved, in years gone by, if a doc's dictation was awful - then that is what he got for transcription and more times than not, they would straighten up and make a better effort.  Not now - we or QA has to almost do the dictation for them!!  They are the ones with the medical degree - not us.  What happened to us just transcribing what is dictated.  Why can't they be responsible for what prints out??  If someone could let them know how much trouble their dictation style causes, it would cut my transcription time in half.  My list could go on and on.  It is a terrible time to be thinking about getting out of the business, but if this crap keeps up - I have to give it some serious consideration.  The job just AIN'T what it used to be.

I recently was hired for a national MTSO and was wondering if this was typical for most companies who hire you as an employee.  They train you, tell you who your supervisor is, turn you loose on your account, and after that you are hard pressed to get in contact with your supervisor, or anyone for that matter, for questions.  I had questions about:

1) how to fill out my timesheet, a) when to submit it, b) how the pay period runs - all I got was a sample copy and told to submit it on such-and-such day. 

2) questions on formatting that were not in the AI sheet - no response either by E-mail, IM and lack of contact phone number other than the 1-800 office number.

3) Two days into the job - ran out of work on both primary and back-up account.  Response - "sorry, we're just slow." and not by my supervisor, by another company associate as my supervisor was nowhere to be found.  Never heard from the supervisor again.  Haven't bothered to log back in to work.

Just wondering if anyone else has experienced this and is it typical.  Do not want to mention the MTSO, but it is a well-known national.

frustrated.

Good lord.  Why is it when someone does not want to do something with their spouse it is "assumed" another woman and/or man involved? If he just started working and is probably working hard, long shifts etc, maybe he just wants a day to himself to sleep, lounge do whatever.  Call and talk to him and tell him how you feel.  Maybe he is the cautious type (I know my husband is), but maybe he just didn't want to hurt your feelings by telling you he just wanted to sleep/lounge/have a day for himself.  

I am sure he misses you and the kids, but I am sure he is also tired. 

You also said in your post you trust him 110%.  Then trust him.  Let him know how you feel, but respect him and don't go see him.  Yes, you are an adult and no you do not need his permission, but you are his other half, you need to respect him (and vice versa).

Good luck and don't pay attention to the negative posts.    

That Indian MT who lives in the US story and cherry picks while not wanting to do Indian bad dictators just was too much!  And the insider who told the MT this was happening.   Wow!  For two months!!!  How long should it take for the Indian MT to cherry pick before she does the Indian dictators?   Blah, blah, blah.  How and why do people do this to themselves?

It is the nature of the business just like sales.  You win some, you lose some.  There is feast and there is famine.  Do the work while it is there because tomorrow it may be dry.  Don't like the work, get another job. 

MTStars and Executive Communications!

:) Happy MT week!  You've made this a really special week for all of us. 

Felicia

There are so many newer MT's who don't know the facts where BOS is concerned.  I use my BOS everyday....  it elevates my monitor to just the right height. 

Do you give your email out? Do you buy stuff online? Do you have a firewall and a pop up blocker, etc.

I have an email address that very few people know through my ISP which is heavily protected. It rejects most attachments and even wouldn't let me open some pictures that my sister tried to send me.

I also have a Yahoo email that I barely ever use. If I do order something online, which is very rare, I give the company my Yahoo email address and then I will go there to check the status of my order.

I did this because I learned the hard way though. When I worked inhouse a few years back, the medication Levitra had just arrived on the market. I was transcribing, had no idea what it was and I Googled it. The hospital I worked at had no firewall protection, etc. and I got more emails than I can count on how to "enhance my male sexuality." It was so annoying!!  I was a grandmother of 2 at the time.

Get a new email address, give it only to those that you want to hear from. Do not open attachments even if they are from your best friend, and dump the old address.