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Serving Over 20,000 US Medical Transcriptionists

Poor communication

Posted By: Happy MT on 2005-09-08
In Reply to: MQ Mindset... - MudQuist

I think it is very interesting and would make wonder why she was fired. Sounds to me like someone with poor management skills, who was communicating bad information as they were not happy in their job.

I have been typing operative reports on the DQS for over a year now. My office has never treated me like I am a "dime a dozen".


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poor, poor management
Line count stealing, no help, rude management, you name it SS has it if it is bad!!!!!!! Run, run, save your life.
MQ communication
You had fast communication? I could never get an answer from anybody anywhere, although the I-mail system did work better before!
No communication here either!
I think this was a good company until the consultants took over.  It just seems to go downhill every time I think I want to give them another chance.  I have emailed several things lately and no response from them.  I emailed a question after the last conference call and it was not answered in the generic one they sent or sent to me personally.  I have sent two more and no answer.  I ask for examples no answer.  I still am waiting for examples from about 4 months or more ago.  They used to be so good about it.  I also agree work is low.  I went part time so it does not affect me as much, but I am looking to go back full time and do not know if that is possible with them nor if I want to!!  Very frustrating!!!!!!!
Communication
I am frazzled.  How can a company go from sending nasty e-mail to the employees to no communiation whatsoever.  I feel like this ship is sinking and I want to jump off.  Don't even ask who it is and no it is not OSi for a change, the other one.
Add Communication
.
Etransplus and communication
I started with them about 2 weeks ago.  When I started I got a 60 second tour on how to use the system. I received 3 samples of work and no account information. I had to BEG to get the account specifics and that took about another week.  Nobody answers emails, including the lead on the account.  The account I was given is great and the system easy to use, but what's with the lack of communication?  I have another interview today that was to be for a part-time job but I may take another one full time just because of the communication.
try studying COMMUNICATION
lol
Lack of communication?

I recently was hired for a national MTSO and was wondering if this was typical for most companies who hire you as an employee.  They train you, tell you who your supervisor is, turn you loose on your account, and after that you are hard pressed to get in contact with your supervisor, or anyone for that matter, for questions.  I had questions about:


1) how to fill out my timesheet, a) when to submit it, b) how the pay period runs - all I got was a sample copy and told to submit it on such-and-such day. 


2) questions on formatting that were not in the AI sheet - no response either by E-mail, IM and lack of contact phone number other than the 1-800 office number.


3) Two days into the job - ran out of work on both primary and back-up account.  Response - "sorry, we're just slow." and not by my supervisor, by another company associate as my supervisor was nowhere to be found.  Never heard from the supervisor again.  Haven't bothered to log back in to work.


Just wondering if anyone else has experienced this and is it typical.  Do not want to mention the MTSO, but it is a well-known national.


frustrated.


Sorry, don't know what you mean. I don't have a communication board?

Yes, I usually got pretty good communication. NM
nm
Here is an example of the communication/language barrier
My ex-husband had the flu, high fever and it was not getting better. He was quite ill. He went to his physician, a foreign physician with heavy accent. My ex tried to explain how sick he was. The doctor rx'ed antibiotic and sent him home. That night, my ex had a high fever and went into a seizure. Paramedics were called. He was still seizuring by the time they reached his home. He came into the hospital with bilateral acute renal failure due to the infection and high temp.

When I spoke to him, he said it was clear the physician did not appreciate how ill he was and the language barrier was limiting their ability to talk to one another. My ex was so ill, he didn't feel like being assertive. He should have been hospitalized. But, that is too late now. His kidneys never regained function and now he sits with millions of others waiting for a donor at UCLA.

Heartbreaking, isn't it?
Good communication, appropriate feedback...
a decent cpl, and enough work to meet line requirements. In my case, I want to produce quality work for a fair wage, not be expected to type my fingers to the bone, and most importantly, I want to be treated like a real person, not some unknown, somewhere out there transcriptionist! My goal is top notch work, not piling up stacks of cash.
It was so nice to have fast communication. I miss it. NM
NM
Communication is great. Last I heard in a newsletter
was Liz was back in the office part time,Jason was general manager, and altho Liz was prior owner, there was nothing about her being a general manager.

Ok, last time it was posted was in March, but when were the last 3 picked?

Are you all ever going to do anything about cherrypicking?


Good communication, help with problems, trust -
and when one employee does something wrong, address that employee, don't email everyone as if everyone was guilty.  It gets so depressing when all you hear is complaints.  By the same token, when someone does something right, when an account is happy with their work, let the Transcriptionist know.  All we get is bad feedback, what mistakes we've made.  Most of us are pretty isolated - would be nice to have positive reinforcement for a change. 
good communication; trust on both sides; and --sm
not doing everything possible under the sun to cut the transcriptionists line counts at every turn. I get REALLY irritated with that. I need to make a living too.
has nothing to do with the race, but rather the communication gap when dealing with my own medical n
I pay a premium for through my health insurance coverage. I want clear communication with my physician. Please do not throw the racial aspect in, as it has absolutely no bearing on the point at hand. In fact, my gynecologist is Asian, but she has taken the time to learn our language because she chose to practice medicine here.
COMMUNICATION+TRUST = LONG HAPPY MARRIAGE

Good lord.  Why is it when someone does not want to do something with their spouse it is "assumed" another woman and/or man involved? If he just started working and is probably working hard, long shifts etc, maybe he just wants a day to himself to sleep, lounge do whatever.  Call and talk to him and tell him how you feel.  Maybe he is the cautious type (I know my husband is), but maybe he just didn't want to hurt your feelings by telling you he just wanted to sleep/lounge/have a day for himself.  


I am sure he misses you and the kids, but I am sure he is also tired. 


You also said in your post you trust him 110%.  Then trust him.  Let him know how you feel, but respect him and don't go see him.  Yes, you are an adult and no you do not need his permission, but you are his other half, you need to respect him (and vice versa).


Good luck and don't pay attention to the negative posts.    


Open, easily approachable, and true communication is key.
.
Problems as in communication?? If so, I'm soooo there. Sick of unanswered emails. No one cares

Poor MT
Hi, Friend! Why do you assume all MTs are ladies? Isn't that a bit sexist? That aside, you should be the one who sets your rates. Do so in a very businesslike way. If they can't (or won't) afford you services, move on to someone who can. Good luck! Tom
Your Poor Son
I'm sorry that your son has to endure so much pain after what his father decided to try. I hope he doesn't have any further problems. My daughter had a very large plantar wart last year and had to get it burned off at the doctor's office. Thankfully it hasn't recurred. My neighbor's young daughter just had one and because of her age, the doctor told her to put duct tape on it. I thought it sounded really crazy, but it worked. It brought it right up to the surface after about a week. She would use an emory board to file off the dead skin around it and then she applied the one of those medicated pads on it for a few days and it popped right off.
All I can say is THAT'S SCARRY and POOR YOU!

I agree with you on here, but why pay someone less because they are poor
than you pay someone that works for Public works. Why not give them a job at Public Works?

It's easier said than done.

If you think they are getting a lot on handouts, think again. They only get Tanif (if they have kids and dont get child support), food stamps up to I think 300 to 350 bucks (my family comsumes more), Medicaid (again if they have children), public housing (who in their right mind would want to live there).

These people are not living a life of the wealth. It is so little that they would want to go out and get a job.

I agree with you about making them work, but you cant give them slave wages either.
poor yuckster
you know why she had to become an MT don't you?  She couldn't get hired working outside of her home because for one, employers refused to make the chairs customized to fit her fanny (too expensive) and also, the endless, sporadic combustion of her pimples was way to off putting to the public (bad for business).  So, she had to become an MT and work in the safety of her home. 
Poor Thing
Can you imagine waking up in the middle of the night with him curled up on your pillow, nose to nose with you??? Guess we shouldn't speak badly of the dead but since they embraced his ugliness I guess it's okay. 
Oh, do I ever know how it feels to be poor at SM

Christmas. We had those years several times. But don't hock your wedding band. I know you were just kidding, right? Don't lose your priorities. If you have to, just TELL them. Really.


2-4 will make ya poor.

Your poor kids will be MTs for sure....they will have to be!
nm
Poor girl is right
I would hate to have to go without chocolate.
My poor mouse...
I'm surprised it's still going, as much as I use it out of frustration.  I find myself grabbing it and patting it VERY HARD on the pad over and over and over again, all while saying something to the tune of, "WHAT IS YOUR PROBLEM?"
Poor Katie
i bet after hours of labor not being allowed to go to a hospital and with a sock or something stuffed in her mouth to keep her quiet, Mrs. Cruise might be ready to realize that her husband, no matter how rich and famous, is a total wackadoodle!  If she had any sense she would go find a good divorce lawyer and get out of there.
poor little kittie--sm
I am a cat lover too and my heart just aches for this one. Has Parveau (?) virus been ruled out??? I will pray for the little kitties health. take care.
Poor baby . .
It it's from nerves try chamomile tea with honey.  I think Celestial Seasonings Sleepy Time tea has chamomile.  Maybe you could look into something homeopathic like Calms or Bach Flower Remedy like Rescue Remedy. 
You Poor Thing!

Rough day for you.  I think we all have been there.  


Make some time for yourself.  QUICK!!  If you can't take a whole day off, take 1/2 a day.  If that won't work....take an hour.  But do something for YOU.  You deserve it.  You need to recharge.


Good Luck.


You poor thing. sm

Dictators like that make me so angry I want to smack 'em! 


It's probably a good thing most of us don't have direct contact with the dictators.  You've heard of road rage?  If we could get our hands on some of these worst-of-the-worst dictators there might be a new term:  MT rage!  (Or maybe *going MT* instead of *going postal.*)  LOL


I'm kidding, of course.  I'm not really suggesting violence.  But I do sometimes wish I could at least get to tell them off in person, instead of doing it at home at my desk, where they can't hear me.    


Hope the rest of your day is better. 


Ah, so! Poor doc. Reminds me of one of my...sm
docs who butchers the English language. I called him on repeatedly spelling a term incorrectly (course rather than coarse) and he relied "I was a pre-vet major, not an English major!"

Sorry about the misunderstanding!
Poor grammar
I once had a doctor describing a patient on pain medications. She was wondering if it was safe to stay on them because she planned on becoming pregnant. Well, my doctor said "because she wants to have a kid." I typed because she wants to have a child. Kid? Okay did you really attend med school?
Ooh - your poor tummy!
That's a lot of acid to mix with an aspirin-containing product! Ouchy.
poor grammar
ARGHHHHHH!!! How can these kids spend thousands of dollars on college and med school and not be able to pronounce what the heck they are talking about? Left ventricular hypertrophy just became "verticlar". I can't even spell out how arthropathy came out. These aren't ESLs - these are good old American kids. Even seasoned docs often can't speak. How about isheemia? It isn't a speech impediment, either. They can't pronounce drugs, let alone spell them. The more I am around these folks, the more I believe in witch doctors, at least they can dance and chant at the same time. I still love this job but the quality (and I believe IQ) of some of the people going into medicine is sinking like the Titanic. I'm going to Starbucks. I need something besides Maxwell House this morning.
poor grammar
All of the accounts that I work on (major hospitals - no clinic notes) are verbatim accounts but complain if we don't correct the grammar. My company says, verbatim is verbatim. Talk to your inept and lazy dictators. And how about the females who dictate like they are practicing for phone sex? Spare me the breathiness toots. It may work on your colleagues but doesn't cut ________ with me. I've been doing this for 25 years and I can absolutely tell you the quality has gone down, down, down over the years and you can't blame no child left behind. Blame lazy students. Put the blame where it belongs. The first time a doctor tells me "I be fine" I'm outta there!!!
How sad for your poor dogs.
bark, I know something is going on. I would never, never, never put one of those on my babies. I consider that animal abuse. I feel sorry for your animals. Why don't you try one and see how you like it.  You might have more compassion for your poor dogs.
Poor vision
That is funny!!!!
Poor dictators
I don't think the company gives a darn about how difficult some of these dictators are - it seems like they are so afraid of losing an account that they will not ask for anything that would help us.

Boy, am I having a bad day!
poor thing to really believe that is right

Doctors say and write lots of things that are not proper which is why Joint Commission adopted the Pharmacists' recommendation of dangerous abbreviations.  It comes down to patient care, not trying to prove a point that a doctor or two write something that way.  For the same reason it is dangerous to write Valium 5 1 daily, I will not use the two exposed numerals together in D5 0.25 normal saline. 


Phyllis, if you are alive, thank you for educating me about normal saline and how to use it properly 15 years ago.


Poor hardworking mostly minority?
You are so wrong.    He may not have grasped the vastness of the situation, but I don't think anybody else did either.   I think they do now.   I wondered when people would get around to blaming the response on race.  You're a little slow.
Pray for these poor people.
Up to 20 Dead in Fire Aboard Evacuees' Bus
By SHEILA FLYNN, Associated Press Writer

Friday, September 23, 2005
(09-23) 06:01 PDT Wilmer, Texas (AP) --

A bus carrying elderly evacuees from Hurricane Rita caught fire early Friday on a gridlocked highway near Dallas, killing as many as 20 people, authorities said.

"Deputies were unable to get everyone off the bus," spokesman Don Peritz said. "We believe it's going to be closer to 20 fatalities.

The bus, carrying about 45 people, was engulfed with flames, causing a 17-mile backup on Interstate 45, already heavily congested with evacuees from the Gulf Coast. The bus was reduced to a blackened, burned-out shell, surrounded by numerous police cars and ambulances.

There were indications that oxygen used by elderly evacuees could have had a role in the fire, Peritz said. There were a series of explosions, apparently from the oxygen equipment, he said.

"The early indications are this is a mechanical issue. The driver did survive the accident," Peritz said. "It's my understanding he went back on the bus several times to try to evacuate people."

Interstate 45 stretches more than 250 miles from Galveston through Houston to Dallas. The crash site is roughly 17 miles southeast of downtown Dallas.


URL: http://sfgate.com/cgi-bin/article.cgi?file=/n/a/2005/09/23/national/a054557D10.DTL
©2005 Associated Press
Also, eating like a poor person
is not always a bad thing. I do need to lose some weight. :0)
Poor kid. You sound like a very caring mom. (sm)

Maybe a few months to get himself feeling better (antidepressants?) and you keeping him up in his studies will be enough to get him back on his feet and feeling better about school.  I bet the school would be willing to help you with this (maybe even have a tutor come to the house a few times a week) if you speak to the right people.


Good luck to you, mom! 


Poor thing, you have my sympathy. sm

Marcaine, though, is just an anesthetic.  It numbs the area so the tendon can "relax."  When my tendinitis was at its worst, the tendon swelled and compressed the ulnar nerve, causing numbness in my ring and little fingers -- it was like trying to type with a ham!  LOL


I wish I knew a good way to describe the exercises my doctor gave to me.  He said the mark of a good surgeon was one who doesn't want to do surgery, and I agree.  My first flareup was about 10 years ago, and I haven't been "knifed" yet.  


Maybe there are some examples online of stretching exercises.   Good luck to you!   


Ya'll want to see a sight? Get a look at this poor

guy! OMG!