Offshore call centers
Posted By: GGRRR on 2005-09-14
In Reply to: Just called my life insurance policyholder. - it's spreading....
Why did you even have a discussion with him? Just because his communication skills were good? It could be his sister who is taking an MT position away from one of our sisters! Geesh, don't you people get it??!! Just politely insist that you speak to a rep. in the US and stick to your guns until you are connected with one.
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Please post offshore topics on Offshore Concerns board. (NM)
Thank you.
Goldbird
don't see the problem: if the 10 centers
are nice and easy to work with and for, I would go for them unless they are all in their 90's. Now if they paid 8.5 cpl and were nice and the 10 cpl were hard to do, that would be a problem.
Those Customer Service Centers
You have to do what I do. Sometimes if I call and I can't understand a word the service rep is saying to me (after telling me his name is Paul), I ask them to send me back to an office in the United States. They generally don't know what to say at that point because they have no scripted answer to that type of question. It gets your point across without having to resort to nastiness (not implying that you were in any way), which I used to resort to and you have stumped them to the point where they generally will return you to the main office which is in the U.S.
Take care and good luck with the doctor.
Any medical centers in hurricane area need help?
How can we find out and how can we help?
Something doesn't sound right, here. Testing centers
nm
Ctrl+E centers the line or whole paragraph. nm
xx
not sure about you, but we have several wild animal care and education centers...
The best way to start is to volunteer.
We have like Messinger Woods and Hawk Creek around here, like animal sanctuaries, where they have owls, eagles, deer, all sort of animals they need to take care of. You can always visit one and ask questions. I would love that, too, only I can not get my boyfriend interested. I would love to even volunteer.
Sounds funny, but what about a zoo...same thing, you can volunteer at first, see if you like it, and I believe those positions offer decent pay...?
Radiology is getting hit big time. Stand alone imaging centers especially.
Radiologists and lawyers usually mix about as well as oil and water. But radiology's near-term future could depend on the efforts of an Alabama attorney who is fighting a one-man battle to overturn legislation that could devastate the independent imaging center industry.
Jim Zeigler is an elder care attorney and self-described Republican activist who has taken issue with the Deficit Reduction Act (DRA) of 2005, legislation enacted earlier this year that makes cuts to a wide range of federal government services. In radiology, the legislation specifically cuts $2.8 billion in Medicare payments for imaging services conducted in out-of-hospital settings.
Mr. Zeigler's beef is with the changes the DRA has made to the way Medicaid calculates how people can qualify for federal nursing home assistance. He might be just another gadfly if it weren't for one fatal flaw in the legislation -- a key difference in the versions of the bills passed by the Senate and the House of Representatives wasn't properly reconciled, as required by the U.S. Constitution.
We're featuring a Q&A interview with Mr. Zeigler in our Imaging Center Digital Community, in which he explains his objections to the DRA and what the radiology community can do to help. Read all about it by going to http://www.auntminnie.com/index.asp?Sec=sup&Sub=imc&Pag=dis&ItemId=70190&wf=770.
You can check the web sites of the major heart centers in the US, too, like Deborah in New Jersey,
,
got the "phone call" -- get this, MQ has hired a bunch of telemarketers to call all of us to
we received our "incentive packet." They don't even have the wherewithall to contact us personally. These are temp-agency hired telemarketers sitting around a boiler room making sure we're reading our mail.... told him it don't pertain to me because I've been demoted from FT to SE.... He said, "yes, the letter is vague, but it does pertain to FT as well as SE...." yeah right, we'll see.
*70 will disable call waiting unless you are expecting a call and want it on (nm)
x
On-call requires on-call compensation by law
This field gets more disgustingly grotesque daily.
Call me, call me anytime.
I'm waiting to hear back on a job. Call me!
Call KS and call your bank. Why ask here?
.
If they don't call you within 15 minutes, you should call them. There
is no excuse for leaving you sitting by a phone all day. At the very least, an e-mail explaining why the delay. If this is the way they train, how do they pay. Do you really want to work for a company who thinks so little of your time?
You do know that they offshore, right?? Despite what they tell you -
about the hospitals asking, other hospitals have no idea that the accounts are being transcribed offshore!
They offshore and looking to do more. I have
nearly 20 years' experience in acute care, can do even the most difficult ESLs and they offered me 8 cpl, 8.5 cpl over 18,000 lines/pay period.
does not offshore
AccuStat Carolinas does not for any of their clients
They offshore. nm
Try not to offshore.
They might get it done faster/cheaper, but it is going to look like crap. How happy would your clients be then?
All About Offshore
Sending the work offshore can and does work for a couple of reasons.
Firstly the time zone difference, while the US sleeps we are transcribing and the reports back on the specialists' desks, so to speak, when they arrive at work the next morning.
I do not take issue with the fact that you want to keep the work on your shores, but I do take issue with the fact that you think the rest of the world is Third World and incapable of producing work of a high standard. Believe me, there is a world out there and its name is not the US, contrary to what you might think.
A.
Even if they never offshore....sm
when their contracts renew they will be competing against the offshoring companies and the companies offshore already who will bid them under the table and they'll lose the account.
There are several interesting threads, articles, and blogs across the internet concerning the dying industry of the small MTSOs because of not having the capital to keep up with the technology and equipment needed and the decreasing line rates and increasing turnaround times that the facilities are demanding - and big national companies can offer them these things, so they can blow the small MTSOs out of the water.
There is no such thing as security in any job, but the MT industry is on even shakier ground. When your small MTSO has to sell out or loses their contracts and you lose your $36/hour client, you will find that very hard to replace when you go out into the new world of MT and try to find a comparable job today... there just aren't many out there and those that are have hundreds of MTs applying for them.
Now that's getting real...
Offshore
This is sooooooo not true. I work an afternoon shift and have friends/coworkers who work the midnight shift. Despite, this, even during the day shifts, the company we work for is sending all of the easy work offshore, leaving us domestic suckers to do ALL of the ESLs and otherwise hard work. This work was being stripped off daily, in ever increasing amounts --- now it is gone completely. Most of us do not mind doing all of the work as it comes --- but it absolutely sucks that we are being treated this way.
Offshore VR (sm)
I would think so. Personally, I think VR is better suited to newbie MT's and non-English-speaking transcriptionists because VR has a tendency to get the medical words right while totally mangling sentence structure, grammar, proper nouns, and other nuances of transcription that are more easily picked up by novices. Since the medical words have a better track record in VR, it thus becomes easier to bring in low-paid trainees.
Are you offshore?
Your grammer is soooooo bad, I can't take you seriously.
Oh, I have too, for offshore ads. But not U.S.
Oh so you are another offshore supporter?
Sounds like YOU may be the creep.
Offshore Ad on this site?
I was just over on the State Boards forum and saw an Ad for AAAMT saying they charge 5.9 cents per line. Unless they have monkeys working for bananas, they must have offshore workers because we could not put bread on the table for what they would have to pay after Charging 5.9 cents per line. They offer everything that the big MTSOs offer at 1/3rd to 1/4th the price so I think we can be sure they are not hiring US MTs. I believe MTSOs usually pay the MT around one-third what they charge so at 5.9 cents per line, we would be making around 2 cents a line. Ads like this make me question this site's loyalty to US MTs. 
You are offshore and got caught.
/
Nope, even more would end up offshore.
//
They also offshore to Trinidad.
y
Transcend does not offshore
but they are going to voice recognition which has a lot of bugs along with a paycut to about 4 cents a line. There are some other posts on this page about good companies because somebody else asked about them and they made a decision about it. It is probably your best answer. Sorry about the job loss. Why do things always happen around the holidays? Good luck to you.
Don't they offshore big time?
I've never worked there, but I've heard they will undercut American MTs just to send the work overseas.
I beg to differ, OSi DOES offshore.
Or, trying to kid, it is a very well known fact that OSi offshores.
They OFFSHORE and are wanting to do even more.
Pay not that good. I have 20 years' experience in acute care, can do ESLs and was only offered 8 cpl.
Which companies do we know do NOT offshore?
x
re: Which companies do we know do NOT offshore?
Transcend.
Amphion Does Not Offshore
www.amphionmedical.com
They offshore, pay is average. nm
Cymed-offshore
Well, thank you! You just answered a question I asked Cymed.....and they never answered! 
offshore crap
P
If all they had was the offshore companies
to transcribe, do you know how unhappy the M.D.'s would be. They are already complaining. There would be enough jobs if no one worked for the offshoring ones. Idealistic? Yes, but.............
Offshore concerns
They are smart , and that is why the jobs are going to them! Jobs don't make people smarter; smart people do their jobs well. If you don't believe this then you must question the wisdom of the American MTSOs and companies that outsource. As I have said before, all Indian MTs are not bad and all US MTs are not good. I've seen excellent quality from India and poor quality from the US - that's the other side of the story which none of you wants to see, let alone admit.
This is why I call US MTs insular. If you will only look outside of your own town/state/country you will see how the world has changed and the so-called developing countries have advanced in many ways.
The problem with the US is it has been functioning too long in a cocoon, sheltered and protected. But with the coming of the global age, competiton has become fierce and jobs are moving overseas and it is now finding it difficult to cope in this new business climate.
You say "sadly" because it affects you but have you ever wondered how Indians like it when American companies dump poor quality goods on them and Indian businesses have to shut shop because they can't bear the competition? Of course most of you would not have heard that pesticides were found in bottles of a premier American brand of soft drink sold in India!
Instead of treating "offshoring" as some terrible phenomenon, it is high time US MTs learned to accept the situation because this is the New Age Economy where everything is decided in competition.
if they use the BOS on offshore sites.
If so, the AAMT must be making a killing.
Offshore telemarketers
I had one call for Direct TV. I answered the phone and he was having a conversation with his buddy in their native language. I said hello about 3 times before he said hello. I said hello again and he hung up. I called the number on the caller ID back and another foreigner answered, asking if he could help me. I told him I didn't know, they called me. "Well your number has been selected to receive a free system. How many TVs do you have?" I told him I wasn't interested. "Is it because you have cable?" I told him no. Then he asked if there was any particular reason. I paused a minute and said no, not wanting to be mean. But I think the next time, I will be getting the number for the corporate HQ and contacting the company directly and filing a complaint.
And you wonder why people offshore...
"As soon as company has to place these kind of restrictions they will need to bite the bullet and hire employees"... when people get to be too much a pain in the a--, they WON'T bite the bullet and hire employees, they'll hire Indian MT's. Do you know what a PAIN it is to do the government forms that come with employee status? YIKE.
I never heard of that! For a while, offshore
companies weren't welcome to advertise, but I have never heard of MTs not being welcome here, no matter where they are from. Perhaps you are thinking of companies and advertising, but that was a while ago.
Offshore Can Work
Dinosaur,
You are also making an assumption that this is a US/Asian thing while it is not. I am in fact an English-speaking South African. The fact is we do not run sweatshops, I earn more from my own doctors here than I do from the US clients I work for. There were various posts, I was not singling out yours, that inferred things like "pseudopsychologists", "sweatshops" and the like. In fact, there were posts that referred to the poor quality of work. I really do think that one of the big reasons offshore does work is because of the time zone difference - and that's not a bad thing if patient's can get back their reports timeously. Is it so foreign an idea that we could possibly work harmoniously together?
AnnieK
Offshore can work? Obviously it can and does....sm
But once again you're missing my point. Yes, the time zone difference makes it advantageous to send work offshore! Yes, it is a good thing to get patient records in as expeditious a manner as possible! I'm glad your not running a sweatshop, however, I never said that offshore transcription companies were running sweatshops! Yes, I am guilty of assuming (based on previous responses to my postings that you were from an Asian country.) Mea Culpa! Sorry, just an incorrect assumption on my part.
But, you are missing my point! Americans cannot compete on an equal basis with countries whose economies make it possible to live well on what is well below the poverty level here in the US. Just a plain, unpalatable fact! As an American I am asking other American transcriptionists to make our Senators and Congressmen (and women) aware of the complexity of offshore outsourcing in all fields. While it has it's benefits it also creates unemployment. America cannot survive if all jobs that CAN BE done by professionals overseas are outsourced. Furthermore, other than the time zone difference, the only reason work is being outsourced is money. Money that is going back into the coffers - not to build up the company, not to expand, but, more and more often only to be placed into the hands of the CEO's. CEO's that get "golden parachutes", CEO's that get fired for mishandling the company and take their 100 million dollar "parachute" and leave - only to take another CEO job that may or may not be good for the company. There is no pre-requisite in their contract that the company make money or do well! That's why we're being nickeled and dimed to death here. Greed and avarice!
I don't believe in socialism, I am a firm believer in democracy. However, I believe in taking responsibility and doing what is not only good for "me" but what is good for the country. Old fashioned and out of date, maybe, but I think if America is to succeed in the 21st century we need to start thinking about what America and Americans need and not just "get mine while the getting is good".
So, I have no problem with working harmoniously with any group of professionals. But I do have a problem with the fact that Americans are losing jobs due to economics. Especially since I believe that the factors leading up to the economics is due to greed and mis-management.
Keystrokes does not offshore
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There was an offshore forum before
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