Non-compliance of telephone lines

• Non-compliance of telephone lines - Carol
  • SBC/AT&T - ILMT
  • long distance companies - Wondering
  • I see all the postings about phone usage and I'm confused. sm - SBC

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This person who just called had an extremely thick accent and could not understand me, I had to repeat everything at least twice.  This person gave the name of "John Green". I asked if they were calling from the United States and he said "yes".  The phone number showed an area code in New York, does this assure he is calling from there or can they call from heaven-knows-where through another company's number? 

Found a way to stop Dell from calling us hourly for awhile anyway.

We have it set up to be able to view our account online with Dell. 

I hate Dell.  They have the worst customer service. They start calling 3-4 days BEFORE the payment is due and continue to call us every hour on the hour wanting us to pay check by phone.  NOT on your LIFE!

Last night, we went online and changed our telephone information on our account.  Instead of our phone number, they now have THEIR phone number.  Let them call themselves.  Wonder how long it will take them to figure that one out.

Anyone interested in offering toll free dial in dictation to their clients? I found a small company that is offering this service for $45/mo. It seems very reliable and they deliver my dictation files via FTP as a .wav file.

If interested reply back and I'll send you their contact info.

directly into the hospital system (usually, can also dial into MTSO system).  You have a foot pedal that controls the dictation.  You complete a report, sign it off and then get another one.  Unless you have an 800 # to dial into, you will need unlimited long distance and most companies that say they offer ULD have a 5000 minute limit, which may not cover you. 

You can Google C-phone and find a picture and get more info. 

Hello,

Can anyone recommend a good company that will take my client's telephone dictation and convert them into WAV or DSS files that I can then access and transcribe?. A company that has good pricing and is reliable.  I probably won't have a huge volume to start.  Thank you.

Dave

a day when I switched from clinic (through an MTSO)  to hospital work. Not only was the clinic work easier with more macros (and less providers to learn, 12 vs 300+), but I was typing in straight Word (as opposed to Softmed/Chart Script).  So you see, it really varies depending upon the type of work as well as the platform used. That said, I am so much happier typing the 1800 lines per day (I make over $15 per hour plus an incentive for any lines in excess of 1200 per day) plus a great health package/benefits, AND approximately 5 weeks of paid time off per year.  In my opinion, hospitals really are the best employers WHEN they appreciate the work we do.

My advice for you is not to judge a job by any one criterion but rather the entire picture. The 'extra's can really add up.

Good luck in your job!

I have always charged or been paid by 65 or 60 character lines or per letter or space typed, but have never been paid or charged per gross line.

What is the advantage of this?  If I were to charge 11 cents per 65-character line including spaces, what does this figure out to for an average line rate and how do you do this calculation? 

I'm wondering if it is financially beneficial for me to bill by gross line or to keep it the way I have it.  I do know some accounts will only pay per 65-character line, as this was the deal my first own account I recently acquired.  They were adamant on a 65-character line, but didn't specify with or without spaces and I personally would never not charge for spaces.

Thanks for explaining this.  I appreciate it and hope everyone has a speedy day.

I have been flamed many times about my production, rate and how much I make.  I think it is great for you.   But there are those 10 hour days sometimes but I like the fact that I have my own business, and get paid for the hard work.  One account that I have is surgeons and with their consults have hit close to 600 lines per hour but with my IM's, and their chart notes can only get up to 350 to 400 or so.   It is hard when I switch to my clinic account where I sometimes go in and get paid hourly as I feel like I am not working fast enough on their electronic charts.  Again, I have said it many times, it may take a while but if you want to work hard the money is there to be made in this field.

Well you see, you stated right in your post that you can't possibly cherry pick...so what do you know about what is going on with the rest of us out here who DO have to deal with cherry pickers. 

Ma'am, I have 25 years in this business, 15 of it in a nest of the worst cherrypickers you have ever seen, at the largest hospital in my state. I was the supervisor for 5 years and I would have fired somebody on the spot if they'd done that, but they all knew it. Had no problems.

Don't know what you make per line but getting about 666 lines per hour is quite astounding.  I'm sure you must be quite happy where you are and with no cherry pickers! 

I work for 3 hospitals, doing operative notes. They are assigned to me by someone 6 states away. I go down the list. There's no way to get anything other than what I get. And yes, I am completely happy where I am.

Good for you.  I've been an acute care MT for over 30 years and am rated as one of the best as far as QA and quantity and have NEVER, EVER in my life been able to come close to your line count.  Maybe you are from another planet and have powers beyond us or maybe you have some special secret you could share.  Or maybe, we should just ignore your statement of getting that kind of line count, especially when you are not dealing with cherry pickers.  

I don't deal with cherrypickers because I won't work where there are any. I get that kind of line count every single day, because that is what is assigned to me and I have to do it and turn it in on a deadline.

It is all in where you work and what you are able to put up with. I happen to have the freedom to work where I please and working there pleases me.

It's unfortunate that you have 30 years' experience and you are stuck where you are.

I have gotten 500 lines but I should not count as I do clinical notes for two surgeons that do the same consults for most breast CA, hernias, cysts, etc.  I just whipped out between the two almost 700 lines in about 75 minutes but I have been doing them for so long  and have so much saved that I type perhaps on a general inguinal hernia consult and letter, 30% of the actual consult.  Sometimes more.  On regular chart notes, I average around 300 to 350 but again have had the same docs for 5 and 7 years.    And when you read closely, you will see that is how we do it. But if you are with a national and new docs all the time, I would be luck to get 200 lines an hour. So it is sometimes like comparing oranges to apples as they say.

if you just started in July. 

I do right around 1500 a day (more or less) and I've been at it nearly 20 years.

Take the time to add in expansion settings, templates, etc.  I did 650 lines today for one doctor I do and he does almost the same exact progress report for each patient.  The template runs right around 10 lines and I did 30 patients so there were 300 "free" lines (that I didn't have to actually type) right there.  Add the expansion settings of only having to type "pmh" for "past medical history is significant for multiple medical issues, including," etc, etc., I can do 600 lines for him in 2 hours.

However, if I get a new guy, I'm luck if I can do 300 lines in 2 hours.

So it sounds as if you're not doing to badly if you can get 500 to 700 lines done especially with a 2-year-old!  If I have my 18 month old twin granddaughters here I get ZERO lines in a day!