MARGARET.

Posted By: .... on 2008-01-18
In Reply to: The handling of the situation - QA 2

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QA opinion needed please - neverland
- I worked for a company about 8 months ago that did this sm - elaine
  - Clients have the right to not have an - CT
  - The handling of the situation - QA 2
    - MARGARET. - ....
  - If you are EMPLOYEE, you work for MTSO. If - IC you work for yourself, you are boss. nm
- do you have Accounts Specifics written instructions to follow? - n/m
- Either way, you're in the wrong place. sm - me
- I would say those are major. Hospitals SM - QA person
- AMs should not pass on info from facilities only makes that mt more nervous and more prone to errors - nm
  - How do you expect MT to know what is wanted - on acct if AM doesnt tell her? nm
  - Disagree. MTs deserve to know what is - expected on acct they are working on. nm
    - MT works for the company, not the facility - my 2 cents
      - Yeah, sooo, MTSO needs to tell MT what facilty - expects. Isnt this what stated in post above you.
        difficult personalities - 2 cents
        Sounds like your company handled it wrong there. - SM
        And two other issues come in to play. - tnmt
        Very wise post. Didnt look at it this way before. - nm
        "Very wise post" meant for "company handled - wrong" but now also applies toŖ other issue
- What the client says is law, if that is what they want, then - AM
- major errors - blondie
  - Major error? - grasshopper
    - Amen to that - mt
      - 3 stooges? - just checkn
- It's too bad - Minka
  - MTSO wont tell dr to improve dictation. Too - afraid will offend/insult and will lose acct. nm
    - A good middle manager finds ways to do it. - tnmt
- Why stay with a difficulty acct? Ask to be off it. - If no, start looking, what have U got to lose.
- Doesnt matter what we think. Facility way is - the right/only way. nm
- Yes, came from hosp. If was co. policy, they - would have no problem telling U that either.

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