Love it, I am a loyal customer
Posted By: Jen on 2006-03-21
In Reply to: Vonage - previousvonager
I have had it for over four years with no trouble. They have a 24 hour call-in center. You can also adjust your bandwidth settings on your Vonage account page, which was probably what was giving you internet problems. I have never experienced this. It was probably your equipment or your settings that you should have adjusted.
The only downside is when your cable or DSL is out, so is your phone. This only happens every now and then. Like once every few months. I kept a land line phone for backup in the past for an extra $20 a month, but I no longer needed it so I disconnected it.
You get all features, voicemail, 3-way calling, call-waiting with caller ID. I can't even think of them there are so many. In my opinion, Vonage is the way to go. I guess everyone has their own opinion of the company though.
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I'm afraid I'm simply too loyal to MQ...
to put them in a bind like that. Shame on all y'all!
Personally, I'd be afraid to be loyal to MQ.
loyal to Hitle, (Finish of above post)
")
Vonage customer
No problems here. I wanted to go through Time Warner, as we already have cable and internet through them, and they display the number on your TV (very cool), but Vonage was still cheaper.
customer service
We tried for five solid weeks to get signed up with Vonage. Wasted well over six full hours over the telephone (we just have a plain old residential house, some question of a second line coming out of the house, but no other complications) with 99% ESL's who could not communicate properly with us. The savings were the carrot in front of our face, which is why we were so patient with having them try to get us set up, but because of one fiasco after another with JUST TRYING TO GET US SET UP, we decided it was not worth it. We will wait until it has been perfected. Also the 9-1-1 was a very important factor, as was Privacy Manager for us. Weigh your options. Best of luck to you.
For customer service.....
Someone filled me in that if (when) you get somebody from overseas, all you have to do is ask them to transfer the call to somebody in the states. That way you don't have to try to decipher what they are trying to say, and you get someone from the U.S. I tried this, and it worked well with no problems.
Those Customer Service Centers
You have to do what I do. Sometimes if I call and I can't understand a word the service rep is saying to me (after telling me his name is Paul), I ask them to send me back to an office in the United States. They generally don't know what to say at that point because they have no scripted answer to that type of question. It gets your point across without having to resort to nastiness (not implying that you were in any way), which I used to resort to and you have stumped them to the point where they generally will return you to the main office which is in the U.S.
Take care and good luck with the doctor.
Up-date from CC offshore customer rep.
Okay, I found a phone number on my statement for thier "Premier" card so I called that number. I asked where the rep was located and she told me Buffulo, NY and her name was Vivian. I got the answer to my question and then told her I had initially called and got hold of a center in the Phillipines but I refused to talk to them. I asked how I could go about lodging a complaint about the company offshoring. She said she could forward the complaint for me but it probably wouldn't do any good. I told her it would do some good if more people did as I was doing and also lodged complaints about offshoring. I explained that in my profession offshoring a a huge problem and that it was only a matter of time before SHE lost her job to offshoring also. I told her to include in my complaint that her bosses worked for me and if I, and others like me, refused to use their services, her boss and the company's management would be looking for new jobs. Vivian told me they have call centers all over the world and I just lucked out using the :"Premier" phone number because I do not have a "Premier" card. She said in the future if I want to get a rep in the US, I will probably have to hang-up and call back, several times maybe, until I got hold of a US rep. (Yeah, right, I am calling the Premier number first thing). But, at least I know what it might take to get a US rep.
I realise even the offshore people are just looking to make a living but what about all the US citizens trying to make a living, only to see their jobs go offshore? And I agree that it is "managament" that is responsible for this, but until we stand up for ourselve, no one else will. Management works for us!! Just like the managment of the MTSOs and even the Nationals have no job without us. It it too easy to say, "Well, just this one time, I will use the foreign call center, One time won't make a difference." But it is that one time, added to your one time and added to her one time, added to my one time and on and on, that WILL make a difference. It is too easy to sit back and wait for someone else to solve the problem. That attitude will get us nowhere but out of work or working for slave wages
I realise even the offshore people are just looking to make a living but what about
That's fine, will give them another of their customer
service numbers when they figure this out. At least it has been a quiet day today!
They start calling at 7 a.m. and don't stop calling until sometimes after 11 p.m.
The bill is not late. As a matter of fact, I checked our account status and the payment was there as of noon today. It's actually due on October 23.
It is simply harrassment. They want us to pay check by phone and we refuse. No way in H@!! am I going to give them our banking information.
BOS is just a style guide... do what the customer wants! sm
If my client does not have a preference I go by BOS. If they do state a preference I do what they want. If I feel the *BOS* way is better for proper interpretation of the report, I will advise that, but otherwise what they say is golden. 
I May Get a Radiology Customer and Need Advice
Can anyone advise me on radiology transcription. I've never done it. (I have a small MT service and would try to find someone to do this work)... I'm looking for advice on:
-- Pricing, I understand you usually charge by the page and not the line.
-- Is it advisable to pursue this, since I have never done it. I hear Radiology is "a different animal" - Good/Bad idea as owner of a small service to pursue this?
Thank you,
Dave
they will not provide you with customer support.
I had problems tyring to defend that I should have customer support if I did such a thing. They will help you load XP but they will not give you any customer support afterwards, I never loaded with XP but after telling them the sales person gave me the wrong info (I wanted to make sure I could still use this computer if a company was still with windows XP and the sales person said no problem) This was last summer. After fighting tooth and nail they credited my account. Tell them you want it for a business so that way you get someone who knows what they are talking about, hopefully.
Have to talk to Customer Service. There are only one or two
models available with XP. I got one about a year ago. Saw a post recently that someone had just got one with XP through them, an Inspiron I think, and that they had a few left at that time.
I am a Comcast customer (HSI/cable TV) and wonder if I
should go with Comcast for long distance calling. Or, is there a better plan? Vonage perhaps? I have AT&T right now, maybe they have a package that includes free long distance calling.
Signed, Just got a new Job
Dedication to customer service? Are they SERIOUS?
x
Here is customer service email
Shame on them for not letting you know would cost $10!!!!!
click the link and send Paypal an email with your question
Maybe call customer support? HA! sm
But if your warranty has run out, they'll charge $20 or more, and as often as not they probably don't know what they're talking about. At least that's been my experience.
Have you installed ANY new software into your laptap lately, such as a new virus protector. They can do really treacherous things to your computer software. If you have, maybe try uninstallling it and see if that helps.
Once I put in a new antivirus and it locked up by browser--years ago, but that's what came to mind.
Just talked to offshore customer service
I just got off the phone to my CC company. The sales rep that answered had no accent but on a hunch I asked where she was located and after much hesitation, she replied she was in the Phillipines. I told her I wanted to speak to a rep. in the US. She put me on hold and a few seconds later returned, asking me why. I told her I was totally against offshoring. Once again I was put on hold and after a long wait, her supervisor got on the line. This was a male with no accent so to be sure I asked him where he was located and again, the answer was the Phillipines. I told him I wanted to speak to a US rep. He asked why and I told him I was against offshoring. He said it was not possible to tranfer me to a US rep. I explained that I had made this same requist before and had been transferred but he said it was not possible this time. I told him I will email the company and try to get a US phone number that way. I will let you all know what happens. I am so angry I could spit.
irrelevant what MTSO charges the customer...
as long as you feel the price they pay you is sufficient for you. nuff said.
working as a customer service rep from home....sm
taking phone calls like orders for things, etc., showed very pregnant woman with little kids with phone headset working on computer . Raved about flexibility, own hours, fit her schedule, blah, blah.... Had to be able to work alone, etc., all the work ethics we have to have, and good typist. Full time, they said pays VERY well, with emphasis on the "very." I think this woman was making 12-15 an hour, can't remember exactly. Said there were about 10,000 women doing it and it is the up and coming thing. Check out the GMA website... I think it was "Women at Work"...... something like that.
purchasing computers with customer service in US?
okay.here it goes. I thought it might be worth asking if anyone know of any companies that sell computers where you don't have to go through customer service outside of the US? TIA.
Call Nicole at customer service...
This is THE best company I have ever dealt with. I downloaded the trial and in a day or two received a very nice personable email from Nicole wanting to know how I liked the Gearplayer. Then my trial ran out before I really got to try it because we had to go out of town so they let me try it an additional 5 days. On my fifth day I had just started working and was so behind because I took my mom for a test. It was last Thursday actually. I placed my order over the phone and was going to have to wait until Monday for the software to come in. Nicole gave me a third extension so I would not lose money and the software arrived the very next day!
I do want to add that when trying the 3rd trial I had the same problem you are having and I called their tech depatment. Mike had me back on within minutes without putting me on hold even one time!
The customer care is unmatched and the product itself has the best sound quality and the settings are so easy to use. I can't recommend them enough. Good luck!
Their customer service is pretty good when you have
s
That's because Dell's customer service is outsourced to India. sm
The guy probably answered yes, yes, yes to all your quesions and didn't understand a single word.
very unhappy verizon customer, i switched about 6 months ago
nm
I wish customer service departments would stop hiring
these people who have this terrible nasal twang of those wannabe CSI Miami blonde bimbos (the so-callled bullet expert). You cannot understand a word they say, everything is nasal and words run together. If doctors ever pick up this habit we are sunk.
Does anyone have a contact # for Medword? They have awful customer service!
After contacting HomeEx I ordered the Absolute Experience tapes through them. I wrote under additional instruction to tell the delivery person "Do Not Knock!"
Today the postman bangs on my door and needs a signature confirmation. If he had those instructions he would have delivered it to the apartment office. If I had been working, I could have lost my job for the backroud noise!
I ordered a 3 CD set and in the enevelope there is only 1 CD and transcripts that do not match it.
The outside cover says Package 1 of 2. Why wouldn't they send 3 CDs and the transcripts in the same package? From the ad it is a "set" of 3 CDs. I go to the website to contact them and I need an invoice # to email them about a shipment! There is no original invoice or copy or anything in my package! I called the # on my package but it's HomeEx not Medword.
Does anyone have a contact #?
GearPlayer customer service stinks - if you need to reload onto another computer (i.e. you get a new
You have to call them to get a new install code,but first they have to fax you a request sheet to be completed and faxed back,then they have to okay the reinstall and give you a new code. They are NOT available after hours or on weekends, so if you have an emergency such a computer crash,you are out of luck.
They also use tactics based on "sale points" which tease the customer
to the specific area (such as a microwave for $25.00) and then consider that if the customer took 10 additional steps, he would see the microwave he realloy would prefer (say a GE for $69.00) and since the customer is so thrilled with the dirt cheap price of the initial microwave, he purchases the GE microwave which is ACTUALLY PRICED HIGHER THAN OTHER STORES!!!!
Dastardly!
Check your boxes and stuff for some sort of customer service...
I think you got a bad one. Return.
love, love, love the show. hate american idol. this show is for real.
the only reason i entertained watching it was because of mark burnett and as usual he has such genious casting and editing. btw, don't know who anything about "metal" music but these performers make me like it. love marty and jd as performers. HATE JESSICA. susie is so nice and so emotional. it seems they all support each other and enjoy each others skills. regarding ty and bob marley, ty was excellent but he also lucked out on the song! bob marley was genious too and his music is very easy to listen to. i don't like 3/4 of what the others are given to sing but their performances make me love the music. dave navarro shines on this show, very gracious for the most part and letting the contestants down easy when they have to leave. he was great last night with brandon (?). sweet, sweet show. i am so impressed with everyone involved.
Like customer service everywhere - people don't care, no self-respect, no respect for.
nm
Yep that's it, 4000. Love, love love the zoom
But I feel like a dork typing...every time I try to type But it is coming out as Nut!
Dell customer service is overseas. I have had a Dell, a
Toshiba Satellite, and an HP. The Dell was a piece of junk from day 1. The HP hard drive crashed after 4 to 5 years, but otherwise no problems. I bought a Toshiba about 6 months ago and it is okay, nothing special. I was looking at the Sony Viao and the salesman said that some laptops are made to be portable, but that the Sony was not one of them, but the Toshiba was. My keyboard also has a numerical pad on it, but it throws the other keys off a bit, so when I'm in a portable mode and don't have room for an external keyboard it really slows me down. I have a Duo Core processor and notice no difference whatsoever in speed, the number of programs I can have open, etc. I have also noticed that even when I am not on battery power that every so often the battery is charging. I don't know if this is a defect or something that is supposed to happen, but I need to investigate it.
I love it too - love doing my nails 5 hours a day and staying awake
Love NOT getting paid while sitting doing my nails too. It's a real turn on.
I tell all my friends to try it -- sit in front of your computer while you have no money to pay your rent and instead do your nails, you get a real buzz down in the pit of your stomach.
Also LOVE LOVE ESCRIPTION and make good money but...
Can I ask how you sit there for 8 hours. Lately, I'm having a motivation problem. When I focus, I can rack up the lines, but lately, I get so easily distracted. My mind wanders and I struggle to get my lines. Any tips on how you stay productive who do you work for?? I work for Transcend.
People either love it or hate it. I personally love it
but I know a lot of people say you cannot make any money on it and will not work on it. I do okay. I'm obviously not getting rich but I am making a living. I found it easier than Dictaphone and faster such in downloading and uploading job and you only have to log on one system and not like Dictaphone where you have to log onto the VPN and then log onto the program. It's always worth a try, but yes, the biggest complaint I hear is that no one can make a living and the cpl isn't that great.
I went back in house and love it. I love not being
secluded. I was working in my PJs, less organized and feel much better now that I get up and dress for work and see people (even those in traffic aren't so bad anymore). I find that I have more of a life now, and my family says that I spend more time with them now.
Working at home served its purpose for a long time; I was ready to go out into the world again now that I have no little ones at home.
BD WONG! I love him! I love all CSI and Law and Orders!
I am so addicted. I actually schedule my job and family around the shows LOL.
Love love love my chair
The arms can be lowered so they won't be in your way, I don't know about the tilt limiter. But I bought my off ebay about 6 years ago and can't do without it. No I do not think you can find another chair that even compares to the aeron, changed my working life completely, no sore back or butt. You won't regret it, but you will if you go for a cheap imitation.
LOL. I love it. I also love the song sm
I wouldn't take nothing for my journey now. Miss the Happy Goodmans!
Repeat after me: I love my job, I love my job. :) nm
nm
You can love a job and still love being home! sm
I got into medical transcription for many reasons. Yes, one was that I wanted to be home with my children, another was that I wanted to be in the medical field, and yet another was this just fits me. Medical terminology and grammar are two things that have always come easily to me. So, this fits. I can work early, early mornings and late nights when they are asleep. Also during afternoon naps. Yeah, doesn't leave a heck of a lot of time for myself, but THAT is a sacrifice I am willing to make, leaving my kids for someone else to raise/care for all day wasn't.
I do not love money but I love what it can buy
for me. I work 4 days a week now and was not bringing home what I wanted every 2 weeks, for some reason that is at least 1,000.00. I just decided to turn up the speed and put my mind to doing at least 3000 lines a day and figured by that should get what I want in the pay line. Worked well for me. I tell people if you want to talk with me call before I go to work, do not let outside influences bother me during my hours. Other than a bathroom break, glass of water, here for the straight 8.
I love Google and I love MTs
Okay, who in their right mind would not only discuss but have passionate opinions about hyphens and apostrophes? I love it!
Anyway, in googling grammar rules I found numerous references that two days' time would not but hyphenated but when used as a modifier like two-day history, it would be.
I remember telling an OB nurse friend of mine about fretting over 38 weeks pregnancy and whether the hyphen belonged in there and she just laughed and said she thinks she would get the point either way. Well harumph!
Love Judge Judy but love Judge Joe
Brown. I often wonder how many of the people involved in Judge Joe's cases have to go home and look up in the dictionary what he said to them. Some of them just have blank faces staring at him when he is giving them a lecture, w/o a clue of what he is actually saying to them.
Love Sci-Fi!
cant wait to see it!
I would love to but
my husband does not think we will make it on the bills (I think he likes all of the extra money I'm making on the side) He is a good guy with a good job and does support my choice since he bought me a new computer and paid for my school, but he also is use to a life style that he leads where he does not worry about money. In my day job I make about 27000.00 a year and I know in my first couple of years I might do close to that if I'm lucky and can land a decent account. Sorry I'm just venting and I'm so tired of working so much, thank god I dont have kids right now I don't have the time to go to the bathroom anymore.
love IT
:
sure do love rather
A true patriot and truth teller..too bad the source he got his truthful information from about Bush running away from his military duties did not have the original reports..Bush, warmonger, military deserter, governor who murdered the most on death row, destroyer of environmental protection, jerk when it comes to global warming, idiot when it comes to understanding evolution..just a plain low IQ idiot..who should never have been president but he had plenty of oil biggies who paid his way and now he is repaying them big time to the detriment of the middle class of America..
the one I love the best is (sm)
the incinuation (sp?) that I don't have a "real" job! I even hear my kids telling their friends that I "don't work, just at home". UHHH, hello? I get a paycheck, don't I! No respect! I just like to think the other folks are jealous! Oh, well, too bad for them!
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