LOL. I told you, it's a pet peeve. It was constructive
Posted By: criticism. Take it or leave it. sm on 2006-05-19
In Reply to: I don't think - Mom_of_3
Personally, I don't like to have errors in any of my writing, personal MB or not, and I would rather have someone tell me on a MB than make a fool of myself elsewhere. To each his/her own.
FWIW, I was not proofreading, just reading. After seeing it the incorrect way umpteen times, I felt compelled to mention it.
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Constructive
No one likes being corrected, even in a nice way, especially if doing the same thing the same way for years. Us QAs out here are just like you, employed by a company, we are not the almighty rulers of the world. We are employed to do a job which is not easy and many feelings get hurt along the way. Many MTs just want to be left alone to do their work even if it is incorrect. Thats not an option these days, the work must be correct and quality is mandatory, not an option.
Can anyone please tell me what constructive
I have been following the discussion below about impolite QA and some of you have mentioned receiving constructive feedback from QA and/or mentors. Would someone please tell me what this constructive feedback looks like? Where I work they just fill in the blanks, but I never receive any comments. I often ask questions but receive no response. What am I missing? I hope for some sort of feedback from the QA people and/or my manager but it never happens. Maybe I have been spared the rudeness that some of you experience because they never comment. Which companies offer feedback, tips, constructive criticism? What does the feedback/mentoring look like? Thank you for your responses and help.
If you have nothing constructive to say, then
xx
The answers have been constructive. sm
What I don't understand is why you think they're not. People are stating the truth--the employer calls the shots, not the employee. Just because the truth isn't as comfortably "warm and fuzzy" as you want it to be, doesn't make it less true. It seems that this point is missed very frequently on this board and to try to convince this person that it is the employee who decides the working terms is both cruel and non-constructive. (There are so many cliches that I could use right now I'm not even going to start.)
There have been several posters who lament the loss of jobs to overseas competition but instead of laying blame at the feet of workers who want to call the shots, they instead try to blame the people who are hungry for jobs and are willing to work at getting and keeping jobs that are "too demanding", "too demaning", "not family-friendly" for US workers. Employers are also to blame when their biggest concern is the bottom line and not upholding the society that allowed them to become employers in the first place.
A very good book to read for more on this subject is The World Is Flat by Thomas Friedman. It is a long book but if you're really interested in understanding what is going on in the world today and being prepared for the reality of tomorrow, it's worth the read. Of course, it also requires a mind willing to see the problems that both workers and employers have created.
Constructive feedback is ...
providing commentary and suggestions on improving the MT's work process (i.e. 'hearing' ESL's better or maybe a more refined search process, etc.) in a professionally worded fashion. Most times when an MT leaves a minefield of blanks in a report it's because he/she because of their lack of experience wasn't able to 'hear' what the dictator was saying.
A true QA person of excellence can recall their own journey on the road of transcription, remember that type of frustration and lack of experience, and translate solutions and suggestions to the MT in a manner that the MT can draw upon that experience and going forward incorporate the QA's suggestions into their work process, correcting any deficiencies they may have in putting out a quality document without a lot of blanks.
In the case of where you work, sometimes constructive feedback is as simple as just filling in the blanks. You can use the document that's been returned to you as a sample for training your ear to better hear what that particular dictator is saying when you get him/her again. In this way, you continue to improve and are more autonomous in the work that you do.
I hope this helps.
EXACTLY! Constructive input is always welcome;
nm
First of all, you did not come here looking for constructive advice. SM
You came here to whine and moan about QA and you wanted people to pat you on your head and said "poor little MT, you were right." When you didn't get that, you started throwing a tantrum and telling everyone what big 'ol meanies they are.
By your own admission, you have been an MT for three years. You are in no way qualified to tell QA or the QA supervisor that you like or dislike changes made, account specs, or anything of the sort. Your job is to type according to the account specs and according to whatever other BOS rules QA imposes. Like it or not, this is the job! MTs are called upon to be flexible. Personally, I abhor the BOS, but I like money, I need money to live and feed my kids, so if my employer says do by the BOS book, then that's what I'm gonna do.
I going to go out on a limb here and guess that since you said some of the mistakes you made were "stupid mistakes" you shouldn't have made, then you probably look inexperienced to QA and aren't going to be taken seriously when you complain. When you've become a seasoned MT who makes very few mistakes and then want to complain, you might be taken a bit more seriously.
I have 20 years under my belt. My last QA score (which happened to be yesterday) was 99.5% and that is my consistent score. If one day I get a QA score say below 98%, then I may question it diplomatically. I probably have more experience than the QA person proofing my work, but being condescending is not the way to go. Here you are 3 years experience and you are condescending and go above your QA's head to her boss. Good thing you're starting a new job, sounds like you're going to need it.
That's my 2 cents.
Constructive remarks in message
I have a couple of constructive things to say. First take it to a blog where you can whine to someone who cares. Where you can all wallow in your self-pity while your bills add up and your kids starve and nothing changes the situation. Next, get another job. Stay at MQ if you must, but get another job, be it MT or whatever, that will pay your bills while you whine. Third, get some ambition and help yourselves. Whining to each other will accomplish nothing. Why would I be MQ management when I am offering suggestions to help your plight. I am sure MQ management is very happy with the way things are. They have you whiners that are still there for them to scrape their feet on and not doing a thing about your situation.
Take constructive criticism and LEARN...
I worked for this company and the only reason I quit was I needed a job where i worked 4 hours and that was it. I absolutely LOVED my job with them. They were encouraging yet at the same time made me aware of what I needed to correct, as quality is of utmost importance in medical dictation. I made notes and reviewed the corrections sent back to me in order to undo my errors. The Editor (Rose) taught me so much by giving me these corrections cause it has helped me become a better MT. It is so important in this field to be accurate and have good grammar and spelling skills. Maybe this field isnt for you, but definitely even look into getting perhaps a used grammar/english textbook or the AMMT Book of Style to review, as that might be less expensive than going back to school. I have talked to other MTs who have been in this field for 35 years and said they STILL learn something new every single day. Keep an open mind on this job and learn all you can. In the long run you will be a better MT for it.
Yes, thanks for a thoughtful and constructive comment. SM
Much too rare on this board. I'm shocked by how many people still don't use Expanders and use them very extensively. People need to understand and accept that today's much higher standard of production is set by those who do.
Yeah...let's not try to do anything constructive because everybody is contributing to the problem
I think most of us hear this all the time...let somebody else clean up the mess.
THAT is when constructive feedback helps, not being a jerk about it.
QA should remember how it felt to be MT and struggling to get it right.
I have found no matter how constructive my feedback is... SM
most MTs either don't read it or read and immediately send it to the recycle bin literally and figuratively. So when I send feedback, it is basically a list of their errors, my corrections, and quoting chapter and verse from the BOS if necessary.
Quite frankly, I'm tired of hearing MTs gripe. I used to try to educate and mentor MTs, but it is a thankless job. Someone below said that QA people try to insinuate their egos, but in my experience it is the MTs ego that is getting in the way. So many MTs think they are "excellent MTs" and so many of them are not. At one point, I decided to keep a running log of unacceptable errors that even the most remedial MT should not be making and start posting it here because I'm so sick of MTs posting that QA is unreasonable or big meanies.
So here is a very unacceptable mistake I've seen this morning and I've only been on the clock for an hour...
"pressure ulcer on the left heal"
Of course, when I sent feedback to this MT, she emailed me saying "ha ha, oh it's just a typo." Problem was she did it repeatedly throughout the entire report -- not just once but every instance the dictator talked about the left heel ulcer, she typed "left heal ulcer."
Now, MTs, tell me that I'm not supposed to roll my eyes and be a little irritated that I had to spend fifteen minutes listening to her entire report because such a basic error sends up warning flags, when I should have just had to fill in her blanks.
Thank you, that is certainly constructive. How about 17 years, you want me to just change to accomm
nm
That's my pet peeve
My doc says "assessment and plan #1" every freaking time whether there's a #2 or not...drives me up the wall. I hate having to go back and change it...but you know I do...that's my job. Sigh.
My pet peeve
I absolutely HATE it when, after having used docfinderplus.com (which is quite handy), I minimize it and then shortly after that I get scared right out of my chair when a "commercial" comes on.
Each have our own pet peeve.
I would not change pee or kid, but I would change tooken.
my pet peeve
is the word "irregardless." And I can't tell you how many doctors I have heard that from!
ATH, my pet peeve sm
I have never come across an At-Home Professions "graduate" who could do the job. I had started my training with ATH because I had a coupon for $25 for the first chapter. I had also looked into the SUM program. I was able to contrast and compare them. SUM was 10x as hard and in depth. It spoke to me as though I had a brain in my head and a LOT of information was covered as well, by body system. I could see right off that ATH was not going to be good enough.
I have managed a team and done QA, and having known what my MTs had used for training, those with ATH behind them had next to nothing behind them.
I can remember reading my SUM stuff about what actual transcription was like...background noise, unclear dictation and they touched on ESLs as well, though honestly these days there are as many ESLs as there are Americans. They were also up front about their completion and success rates. They stated clearly that 60% of those who finished the program would not be able to successfully be MTs and that, in point of fact, only about 10% of graduates would make a handsome income from this. I work technically part time and I have a full time income, so I consider that I am in that 10% even if I don't work full time. I was undaunted by these figures because I knew that I was going to do well as an MT and I have. If I had listened to the hype from ATH I am sure I would be doing something else now because I would not have been successful.
Unless you have tried to do this job, you know it isn't easy in the least. Training is one thing, but it won't give you a sharp ear (you have it or you don't), it won't make up for speaking poor English and thus having poor written English skills, it won't guarantee that you are one of these people who can instantly type what they hear. With the emphasis of so many of these "programs" on being at home with one's children or being available for family activities/problems, they are not giving an honest portrayal of what it is that we do all day. The emphasis should be on what it is we actually DO while we are at the computer, and it isn't. The 15 cents a line is a JOKE too. If you have your own accounts, which you really should not right away because you need mentoring, you can get better than 15 cents, or at least I can. Expenses run me down to about 8.5 to 9 cents a line, however, and I am better off being an IC at 10 cents with no bookkeeping to speak of (I am lousy at it). This is another reality that even SUM in its wisdom didn't mention.
Best of all, you gotta love those who think that a good training program will teach you everything that we "old timers" in this business know. Not many seem to understand (as I did) that most of this takes time and effort with constant learning and researching, memorizing and note taking and most of all, learning from the wonderful gals who have come before us...then paying it forward to others.
I hear your pain and all those interruptions on the phone!
another peeve
How about when their pager goes off and they hold it right up by the mouthpiece of the phone to check their messages with out shutting off the beeper? I just got one of those. Excuse me, I need to go have my eardrums removed from the center of my brain now. Oh, and he kept dictating the whole time, of course!
Pet Peeve
This is one of my pet peeves as well. There's this one female MD on my account that does it all the time. Yesterday, I sped up the dictation and listened quickly to it in its entirety so as to get an advanced peek at what she was going to do. It helped a little. If I were to have direct contact with this MD, I would make sure that she heard about the frustration that she caused. Otherwise, I work for a company and have no hopes that she will ever receive any feedback on this. At one time, there was an ER MD who would keep correcting herself many times throughout a report. The situation was made even more difficult by the fact that she keyed in all of her reports as stats, even those where the patient was discharged. So, being stat, her reports always rose to the top of the work queue. I complained about her to my manager; subsequently, I haven't received any of her reports in quite a long time. Either she doesn't work there any longer, or someone was actually listening to me.
pet peeve
I can feel the hairs on the back of my neck start to rise when I get a dicator who goes around the block to make a point and you are left trying to punctuate this monster thought into coherence.
I am not talking about a run-on sentence, which could be broken up into a couple/three sentences. I am talking about someone who just goes on and on and you are left wondering what the heck they started talking about in the first place. Most of the time, the sentence doesn't make any sense anyway.
Just letting off steam. Thanks.
pet peeve
I can feel the hairs on the back of my neck start to rise when I get a dicator who goes around the block to make a point and you are left trying to punctuate this monster thought into coherence.
I am not talking about a run-on sentence, which could be broken up into a couple/three sentences. I am talking about someone who just goes on and on and you are left wondering what the heck they started talking about in the first place. Most of the time, the sentence doesn't make any sense anyway.
Just letting off steam. Thanks.
pet peeve
I hate it when they hold conversations. Had one doc complaining that he couldn't go to Wal-Mart without someone stopping him to talk. He said he didn't have any idea who any of these people were and he was tired of it. Said he had to get in his boat (he lived in FL) and go down to Wal-Mart in the next town so he could get his shopping done. Poor guy!
Your vent is my pet peeve with MTs now. sm
You WANT to be paid more but can't do the job. You CAN'T understand the ESLs. Well then learn or get out. This is the REAL world of MT and it is people like you that give the MT profession a bad name. Sorry if you had a bad day or whatever, but if you are going to do a job - do it and not half way. They don't have to dictate properly. If they did, voice recognition would already be in place EVERYWHERE! This is the reason MTs are still needed.
Wash well. Sorry, it's a pet peeve.
.
My pet peeve as of late
MTs and/or QA who write for assistance, help or support and then point out any item in my reply that they feel is an error. Looking at their own e-mail requests, I could point out the flaws and errors in their writing as well; however, I choose not to as that is not the point.
My point: You mistakes and so do the people who work to support you. It is petty of you to point out everyone's mistakes when you make them, too.
Forgot one pet peeve. lol
I do not like the fact that I have to order my payperview movies online as I do not have a landline hooked up to the receiver. I have not had a landline in a few years and do not wish to get one, it just irks me that I have to do it that way. Normally it doesn't take too long, it depends on the mood of my computer. Some days it doesn't want to cooperate. lol
I have seen noone used "a lot" on this board. It is my pet peeve also.
.
pet peeve about posts here
On the grand scale of things, this matters not a bit, but even so, it really bugs me when people don't use regular IDs here but instead finish off their subject line in the name area. To me, posts like that are really hard to read and more often than not, there isn't enough space available to complete the thought so they end mid-word.
I'm tending more and more to just ignore those posts in favor of ones that include a basic identifying name, a brief subject line, and have actual text for their messages.
OK...insignificant vent for the day is over now.
for QA - and this is a pet peeve of mine
 You QA in your post, I quote:
' ..I will see the patient in 2-day's time. NOPE, and this pisses me off! BOTH the hyphen and the apostrophe are wrong. ...'
The apostrophe is in the wrong place, I agree, but why do you want to delete the hypen? It should read:
I will see the patient in 2-days' time.
I am VERY positive that the hyphen has to stay in, as it is a modification to 'time'.
have to vent about a pet peeve... sm
yesterday I spent an hour reading instructions for my new job on how to get into the website to view my pay stub, had to download the human resources manual which took half an hour, then find the instructions. I followed the instructions to the letter several times and just could not get into the website. so I finally broke down and sent an email to HR, and a few hours later got a reply from them... with the very same instructions I had just spent an hour downloading.
I guess it's my fault. from now on when I send them an email I am going to list everything I've tried already so they won't think I just asked because I'm too lazy to try to find the answer on my own. Maybe there are a lot of people who do that, I don't know. It's just frustrating to spend so much time trying to find the answer, then wasting another day or more on emails from them telling me to try everything I've already tried. If I could just TALK to somebody. by the time I get their email I'm long past caring about it, have wasted so much time on it already.
pet peeve, having to justify every second for pay
In other professions like nursing, nurses can just sit around for hours on end and be paid the big bucks while you have to struggle through every line/minute for your pay. We should not tolerate being treated like this. We should be paid by the hour or at least paid a decent wage.
I was told I needed 2 phone lines, but was told I was dialing into the doctors' system. What woul
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Dog pet peeve, no leashes on dogs sm
My biggest pet peeve is owners who don't leash their pets. I have 2 dogs, 1 very large and one small. Overall, they are pretty good. They are always on a lease or in the house or behind a fence.I walk them nearly every day on the same route. On this route their are a mulitude of other dogs. I go during the day when most of the dogs are inside or in their pens. Sound safe? NOT. Today, I was 1 block from home when another came came out of nowhere, from behind us mind you, and attacked my dogs. Of course my dogs went nuts and there was a fight. The leashes tangled around my wrists and I couldn't let them go. Needless to say, before the owner got his dog under control and away from mine, I got knocked down and dragged about 50 feet from my own 2 dogs. I managed to get up and get mine under control and managed to get back home. I went to file a complaint with the police and he said it was iffy because the owner was outside with his dog and trying to call him back. So, I'm all banged up and sore and this guy is probably laughing at me. It just burns me up now that I can't even walk my dogs in town because people don't believe in restraining their animals. I told the officer I would think about it filing a formal complaint after I spoke with my husband. He said it would probably get thrown out but we could try. I'll probably get flamed to death on this issue but what would you do? My dogs were properly restrained and the other dog was not. Well, now that I have vented, I think I will be able to work. I'll check back later. Thanks for the ears.
another pet peeve for me is the snot sucker.
Today I got stuck with him again for more than a few reports. Grossed me out.
Tax guy told me to hold 30%. After first year when got idea what I would be making, he told me
:P
Would it kill you people to give constructive advice instead of insults and insensitivity?!?
I understand your frustration. I think you just need to sit down and have a talk with your employer. Find out exactly what they want your status to be. As an employee, yes they do have the right to dictate your hours, where you work, etc., but they do not have the right to jerk you around. If they want you to work at home, then they need to provide for that, not you! Anyone who says otherwise is wrong! In any industry, if a company wants you to commute, they pay for gas/mileage. If they want you to have a cell phone/pager, they either pay for it, or they provide an allowance for it. If they want you to work at home, they provide equipment. It sounds to me like they want way too much and are giving very little. Just because a person/company is the employer, it does not give them the right to treat people like dirt, sending them on wild goose chases, interfering with their life, schedule, expenses, etc. I am sorry you have received such critical and insensitive comments. I hope this works out for you. Blessings!
She didn't say she put "no-no" in her feedback and used baby talk in her constructive criti
I wish she were on my QA team. She sounds wonderful!
Runs and fragments, my pet peeve with testing sm
I will be honest, I am not that well versed in which is which, but I know an incomplete sentence when I see one. The thing that tickles me is that the companies who make the most of knowing the difference will hand you a VERBATIM account. If you are an experienced MT, you tell me...verbatim means you type out all the sentences as you hear them...run ons, fragments and complete, regardless.
It is nice to have someone on board who really knows their stuff and I understand this. I think it is appropriate to test for things you know that an MT is going to encounter, rather than whether or not she can identify when her verbatim account is dictating in incomplete sentences. Appropriate use of a commas versus semicolons, knowing when to chain together disparate thoughts into one sentence and when to break it up, and knowing how to spell seem far more important to me.
I am in the middle of taking a test for a national company. They handed me 6 voice files, all over 3 minutes long, to transcribe as a test. Yes, they are going to take me over an hour because I have bronchitis right now (ugh I feel awful), but I consider this about the best way to assess my skills. It will give my perspective supervisor a valid way of seeing how I do things on the job.
I told you once, I told you twice, eTransPlus is going down the drain!
Don't expect communication from anyone, we are only little "peons."
I was told
I was told that I could be sued by the client or dr for what I transcribe and the company will not help me in any way. Now I called State Farm and told them what I wanted and they said that due to it being in the medical field they would not cover me....
I was told
the same thing. Some said they had to wade through stacks of resumes looking for resumes that even remotely came close to meeting the requirements they posted. I can see why the best ones don't post their job openings. I know the company I am working for has offered a referral bonus, they are hiring for all shifts, all hours. I don't refer people, referral bonus or not, but I would encourage anyone who is not happy to post their resume and pray they are contacted by this company or another equally good one.
Better to see the doc & be told all's well than (sm)
Have it be appendicitis & run the risk of rupturing. If you still have your ovaries, could be a cyst/adhesions/whatever. Or it could be just a strained muscle or something. If it were me, I'd check with my doc. Just my opinion, tho'.
Hope you feel better soon, regardless of what it is
someone told me that
she knew a guy who lost about 50 pounds in 3 months by drinking a gallon of water a day plus a gallon of Arizona green tea. Sounds like he was either overhydrated or bouncing off the walls! In any event, he was certainly spending a lot of time for pee breaks.
I was NEVER told anything
I had to be up to speed (12,000 lines) in one payperiod even starting on the new program and new account in order to not have to pay for computer and keep insurance. NEVER has the office I work out of ever said you could put a note on there and say it is new account and were we given time to get used to a new account.
MQ is for the birds. No continuity of rules at all.
Whoever told you all men are like this? Him? nm
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