Irritated with QA

• Irritated with QA - jlo
  • Be glad they didn't ding you for padding your lines. - me
  • q.4h. for the past 15 years - mtusa13
  • actually it is q.4 h. (that will give you 1 more space) - Just me
    • yeah, I know - jlo
      • do you follow an Account Specifics? - nm
      • Wow. Evidently this company ignores the JCHO's recommendations - Charlene
    • Dangerous Abbreviations - Official "Do Not Use" List SM
      • The issue was q.4 h. so daily doesn't come into play.nm - me
        • abbreviation q - Charlene
          • my QA person says the correct way is.... - Just me
            • That is interesting. The hospital I work goes by the joint commission - Charlene

The messages you are viewing are archived/old.
To view latest messages and participate in discussions, select the boards given in left menu

backing up the same posts with the same style down to the caps on words you want to emphasize.  It's mere coincidence that you and whoever backs your posts seem to use the same style.  Right!   LOL.  Good try. 

Gotcha! 

I am SO irritated.  Would you be irritated, too?  Just looking for some input, here. 

I am an independent contractor.  When I was hired, I made it very clear to the potential employer that I work on a 24-hour turnaround, less if told in advance that I am needed, but that I do not sit at my computer all day from 8-5.  I get my work done whether I work 8-3 or 10 PM until 4 AM.  (I work from home with children, and I do MT rather than use my degrees so that I can be with them.  This is why that was made VERY clear before I accepted the position.  I am not just sitting there waiting for work to come in.) If it comes in by 7 PM on Monday, it is back by 8 AM on Tuesday. That's my contract.

These are some things that have happened:

1.  The MTSO got mad at me one day because she emailed me in the morning telling me about some STAT jobs she needed done RIGHT AWAY.  Well, I had turned in my work from the previous day the night before, and I had signed up to be a chaperone on my child's field trip that morning. I was not on my computer until the afternoon.  That is what she understood when she hired me.

However, when I got on to work that afternoon, I had these angry emails from her wondering where her STAT work was.  When I told her why it was not done, she told me that I was EXPECTED to check my email every morning before I "go anywhere". I told her that would not have mattered, because even if I had checked my email, I would not have done the STAT work until I got back because of my obligation to my previously made plans.  That made her mad.  Frankly, my opinion is "tough noogies". My contract is my contract, and if I have no other obligations I will be happy to do STAT work.  But no, I am not going to put my child second to do a favor for her.  It's like the poster says, "A lack of planning on your part does not constitute an emergency on my part."  She's mad.

2.  I have a 99% accuracy rate. I consistently work weekends when the MTSO is behind.  I am an outstanding MT.  I work when I am sick, when my kids are sick, no matter what... I work.  Well, one day the workers in the street cut a cable, which took out my internet connection and my DSL phone. I did the transcription using my home phone line, which cost me an arm and a leg in LD charges, but I then had no way to securely email the files.  I let the MTSO know the problem and scrambled around calling until I found a friend not in my neighborhood who had Winzip and who had time to let me come to her house, use her Winzip and computer,and send my files.  My work was 3 hours late.  MTSO told me, "It's in your contract. It's not my problem what technical issues you have.  I need your work ON TIME.  Read your contract!"

How about my paycheck, which is CONSISTENTLY late because the MTSO doesn't get paid by the doctors on time?  I hear things like, "I can't pay you if I don't get paid." How about next time I say, "It's not my problem what financial inflow problems you have.  I need my paycheck ON TIME. Go take out a business loan using your phone system as collateral so that you have some operating capital, I don't care, but I need my check. The pay dates are in my contract. READ your OWN contract!" 

3.  Last thing I need to rant about today....  She called me one Friday saying that one of her MTs quit (shocking) and she needed help on another account.  I went into the account. No templates, no samples, totally flying blind.  I struggled through dictation for an hour with this doctor in a specialty I have no experience in at all, he has an accent I've not had to work on in years, it's totally new to me. In the meantime, my own accounts are stacking up.  I emailed her and basically said, very professionally, that I'd be happy to keep working on this other account, but my own are stacking up. Would she like me to put in my regular amount of hours on this account and then catch up on my regular accounts next week, would she like me to do my regular accounts first and then put whatever time I have left to the new account, etc.  She said that I needed to do the new account and then catch my accounts up over the weekend!

I told her that I was not available to work that weekend, so what would she like me to do as far as the options I had given her previously.  She was mad.  She said that for the good of the company, we all have to sacrifice, she will be working all weekend as well, etc.  Excuse me. The "good of the company"?  I have no benefits.  I have no 401K. I have no vested interest in the business besides the fact that I make a per line rate.  Sure, if she loses her business, I would lose my job... I would also have another one very quickly given my resume.  If SHE has to work all weekend so that the docs don't get mad, she should.  It's HER business.  What part of that is hard for her to understand?  Sure, if she had asked me ahead of time and said, "I really need your help. Do you have any time this weekend to work on this account?", she would have had a different response from me. But to tell me, "You have all weekend to catch up..."  I DON'T think so.  I am not a robot, I am a person with a husband and four children.  I told her I could give her three hours on the weekend put toward any account she chooses, but that no, I would not be working until it was all caught up. She was mad.

Needless to say, I am looking for another job.  But what is wrong with this woman?

I needed to vent.  If you've made it this far, thank you for listening!