Incompetent team leaders who keep switching rules and make you
Posted By: ... on 2006-02-22
In Reply to: What are the things that keep MTs - from making high line count?
switch accounts all the time.
But maybe mine is the only one that thinks she knows it all. What a witch!!
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How do you select your team leaders? When did you
lasst post a promotional position open? In 3 yrs I saw this 1 time, January I think, but I see lots of new team leaders. You spend a lot of time on this board, but how many times have you taken enuf time to write e-mail to the MTs you have to let them know what is going on. When did you get promoted? Is Jason still around? Did you ever tell us when you have new accounts so we can change ifwe want to? No, youjust hire more MTs from outside to fill those jobs. Sorry, but your team leaders still have only 1 answer when we need more work and that is they don't know what accounts are behind. So what you did is what somebody else said. you added another layer of management to answer with I don't know. Yeah, you sent out an e-mail last week and a few other times about this 1 account that is behind, but what about the rest of the time?
I started coming to this board when I started looking for a second job so I could make enough money to survive after you sold to Transcend and started this big hiring binge so we don't have enough work.
I won't call you,I won't write you, I just am tired of the empty worthless responses I get. I will sit iin my corner and type during my shift, but I am not happy. The communication is still horrible in the company and team leaders just add to the massive confusion.
Team leaders tell you to find another job too.
Don't expect any help from that end. I can't see what the team leaders do other than send out account status reports twice a day if they happen to be home or harrass you about petty crap.
Please read post about MDI team leaders
Hello all,
Kill me it you want to, but I didn't stay up this late at night just for fun. (Although I did have fun). Please read the MDI post about Team Leaders. (You have to go about 5 boards down)...
I honestly don't know why MDI-FL gets such a bad rap on MT Stars. I have to tell you, recently I "learned how to post" and that is how dense I am. Sue told me how. I think she created a monster.
Everyone says "Well this must be from management because it is a good post"... or "This is a pet from MDI" - WELL THIS IS FROM MANAGEMENT... So you all can tell me the good and the bad. I don't have PETS. I have MTs who work hard.
I know there is always good and bad in a company. We have made many mistakes, but honestly we are trying to learn from our mistakes. We have been in business since 1972. Sue and I are both MTs. I taught Sue transcription when she was 13 (much to her crying and dismay). (Sue is going to kill me for saying that).
If you all want to know what the deal is - here it is - MDI sold to Transcend (a really very good company) in February of 2005. We are operating as a separate entity from Transcend. MDI and Transcend have different policies that we are trying to combine to get the best of both worlds for transcriptionists.
MDI has an open door policy. Just call me at 800-205-7047 or e-mail me at Liz@medicaldictation.com.
I know we must not be the best transcription company in the world, but darn it - we try. We do not give our work overseas (God forbid). We try to be fair to our MT's. We give great benefits (though - our family insurance is high).
We have done many hiring practices wrong in the past, which we are trying to correct. (Too long to get an MT on board).
AND, I am sure all of you can tell me what else we have done wrong. lol... Bust by bubble on my first post on the Main Board. ....
I am open mostly for the BAD things you guys feel MDI-FL has done to give us a bad reputation on this board. Say what you want, I really appreciate all of you guys input. Go anonymous. (lol)... I want to change what you think we are doing wrong.
OK. I did it. Let's hear it.
Thanks a lot,
Liz
Tired of those insecure team leaders who are afraid to give any information
about the account, the names or titles of dictators, etc. Are they so afraid that if someone learns how to do the job well that they will be replaced? Everything is top secret.
I wish US leaders had the balls to make a
It's so eloquently spoken and TRUE. They chose US, we did not choose THEM.
My grandfather came to this country LEGALLY. He learned English BEFORE he came. He had a sponsor to vouch for him, and a job waiting when he arrived. He wanted so much to be 'American' that he changed his name. He became a citizen as soon as he could. If I wanted to move to another country, I would want to feel ACCEPTED, and one of the best ways to do that is to assimilate oneself into that country's culture, I would learn the language, and woulnd not go bashing that new country's beliefs.
A member of my team simply did not make contact with
the trainer on the day of her scheduled training session on the secondary account! The primary account is easy for her as she is just off of a major university and now is doing small town work and whipping them out faster than I can log in patient information.
This is not fair, it seems to me. When I contacted her via e-mail to see how the account was going, she simply said that she had not been trained on it yet when I vividly recall that her training date was over a month ago.
Can you make good money with radiology? I'm thinking of switching
nm
It is that "reborn Christian" thing where they go overboard and make new rules LOL
Im Wiccan...I love this season and there is always a festival in our home at every season celebrating nature!!
QA didn't make the rules or change the rule. We have to learn 'em - SM
and re-learn 'em same as you. We just have to take the heat from MTs when we do our jobs and enforce the rules.
the name for it is not incompetent, but
LAZY! Too lazy to check in the office when they can pass the buck and let you deal with it. I had a small contract with a company for several years that was like that. I'd send my work in as soon as it was finished. They were constantly requesting the same reports I'd already sent in--sometimes 3 and 4 times. I finally quit that. Too much wasted time searching for things when I had already done my part. Such a hassle. You have my sympathy.
incompetent facility
Your story sounds like something from a small town (or small office). That many radiology reports withheld from being distributed, you know some of them had remarkable findings such as a chest x-ray that needed a follow-up MRI, CT scan, etc. I hope this girl gets terminated soon enough and out of there. Otherwise, the radiologists themselves will be paying the price and hence it would be followed through to the administrative office/CEO office of the medical center/hospital.
I, too, cannot stand the incompetent....N/M
x
incompetent offices
Geez Mandy, you must work for the same place I did before I left LOL.
About incompetent physicians...
Yes, they are definitely out there and getting scarrier day by day. Actually, the great majority of them are quite pathetic.
our elected leaders do this every single day...why can't we? nm
nm
Mine is totally incompetent as well as liar.
x
So tired of dealing with incompetent offices...
they just emailed me for the upteenth time for a stat report that I already sent to them 40 minutes ago. Wouldn't you think they'd check to see if they had it first!?! Constantly emailing me questioning what they've sent me and when. Why can't she keep logs like I do!?! Doesn't take a rocket scientist! Can't remember from day to day to send me patient lists. Don't know what the heck she does with incomplete reports I've sent because doc doesn't give a name of messes up his dictation and cuts half of it off. I'll get a call a couple of weeks later saying doc insists he dictated on so and so, but they never got the report. I'm the one who has to go back and search for the nameless reports and match up the the patient they're missing with diagnoses, age etc., then tell her that's the one I sent you on that date that was incomplete. Why can't she figure that out!!! If I functioned like they do, I wouldn't last a week! Sorry, had to vent.....
Someone at the office sounds incompetent. Don't let them toss
this one on you. Simple solution: Have the office manager, or an assigned employee, review the list at day's end daily, or at the beginning of the next day if the physician is still transcribing after office hours have ended. Have the physician stack the dictated charts in a designated place each day, and do a comparison check against the list. That is in no way your responsibility.....just another lagger trying to assign work to someone other than themself.
Okay so I spelled incompetent wrong. Sue me! Not working now! nm
X
Okay so I spelled incompetent wrong. Sue me! Not working now! nm
X
Everyone markets their product that way. Like loss-leaders at supermarket.
They get people into their stores by give-away prices on one item and hope you continue shopping at their store. It is a marketing ploy everyone uses.
As far as the GE microwave Walmart ploy, if the buyer doesn't research the market to see if they can get the same GE microwave cheaper, that would be the buyer's problem not Walmart. Stupid is as stupid does and to impulse buy something like a microwave is just plain stupid and/or lazy. Think this through. Been to a sale lately at say Kohls and then saw a full-price outfit you like better than the sale outfit. What do you do? Think Kohls is horrible for doing this? Or smart marketing?
I think anti-Walmart propaganda has too far and people get caught up in it without thinking every other successful retailer uses the same marketing strategy.
yeah, and our elected leaders are lining their pockets--sm
with our hardearned money, and making millions off the war monger toys like tanks, etc in Irag war...why do you think they don't want to stop the war...I had actually heard him say that another year of war in Iraq would produce another 1.3 million in his pocket as he owns company that produces this equipment. we suffer, and he wins, laughing all the way to the bank. geez people, open your eyes to the actual cause of all of this. He also approves off shoring for jobs, thinking it will democratize other countries. He is trying to change the world by our suffering. Keep it home, and fix our own problems before you give millions to other countries. sheesh. sorry...just venting.
If you like constant chaos and working under incompetent management
.
Pakistani govt will take care of it. They just arrest union leaders
x
Heck yeah. Need leaders to come forward, moderators, a sense of patriotism (we pay taxes).
Coimbatore ready to spin a different storey
8 Mar 2009, 0129 hrs IST, S Sujatha, ET Bureau
Print EMail Discuss Share Save Comment Text:
The Manchester of South India, Coimbatore, is still brimming with a lot of positive energy as far as the real estate scenario is concerned. The
city, with a population of 1.8 million people, has a few pan-India players in the real estate market but the 35-40 odd local developers are confident of staying in business despite the economic slowdown.
Though many are in the wait-and-watch mode, buyers are looking at this growing city as the place for long-term investment, especially on the residential front. Industry experts say majority of the buyers are from nearby cities like Chennai and Bangalore and non-resident Coimbatoreans and NRIs, who want to settle here post retirement.
The latest Jones Lang LaSalle India30 Real Estate Opportunities in Tier III cities identifies Coimbatore as one of the top 10 growing consumer markets. “Though Coimbatore stands low on current office market activity, the growing engineering and IT potential is sure to throw up opportunities for the real estate market in the next few years,” said experts.
“The prices are marginally down by 5-10% in Coimbatore but the situation will not worsen any further. Land prices are going up and construction costs have increased. We don’t see any downslide on price aspect,” said Omkar Mohan Sankar, a real estate developer in the city.
According to him, the city has perfect attributes such as excellent locale, ideally set in the footsteps of Nilgiris, pleasant climate and sweet Siruvani water. Further, it is an education and healthcare hub and the two industries are recession proof.
Though textile industry is going through tough times, work options are increasing as nearby districts such as Tirupur, Erode and Karur are fast catching the attention of world markets with their fashion products.
Also, with the entry of big players such as L&T and Suzlon in the engineering industry, more investment is expected in real estate market. “Once the companies look at increasing their work force, the requirement for housing would increase and the residential value in the city will go up,” said market sources.
State-owned Electronics Corporation of India’s Tidel Park in IT-SEZ is expected to be ready by January and is likely to provide employment to nearly 12,000 people, which means more residential space will be needed. The Wipro development centre inside the IT-SEZ is also nearing completion and more IT companies like TCS and HCL have plans here.
The city already has the presence of global engineering and IT giants like Robert Bosch and Cognizant and big IT & ITES players like Perot Systems and Spheris. “The city is looking at employing 20,000 more and even if 20% opt for new homes, there would be a demand for 4,000-5000 houses soon,” said Mr Rajesh B Lund, VP, Confederation of Real Estate Developer’s Associations of India.
huh? how? when someone says NFL team.SM
Please - don't look for a problem when there is no problem. They said NFL teams - you know how many NFL teams there are???????????? Try 2 for each state.....American league, national league. They said "celebs" - try a zillion.
If it ain't broke, don't fix it........nobody posting compromised any HIPAA laws or any patient confidentiality.
Give us a break, eh?
you have a team?
Wow, that's a team I'd have NO part of. I feel sorry for your "team".
Jennifer? What? She is for the other team isn't she?
What was Kaysar thinking?
Anyone else have a team leader who cannot tell the
truth about anything and is extremely controlling, and how do you handle them?
Orion team
Does anyone know anything about working for the orion team (oriontranscription.com)?
Thanks, Lindsay
Drill team
My DH is a high school teacher and we go to tons of band competitions and football games and I wasn't even aware that drills teams even exist anymore. There are cheerleaders and color guard, but drill team? Are you sure that's what it is. Maybe it's regional but in the east, no drill team. Back when I was on drill team, it was a very large squad and the moves were not "dance-like" at all. We marched beyind the band and it was very marchy and military-like. But then, even cheerleading has changed so much that it ALL looks the same to me, very "dancy." My kids have taken lots of dance classes. I would say that jazz or hip-hop would be fine, maybe hip-hop a little more.
I don't know what a drill team is but
where my kids grew up cheerleading was the school activity of choice and most girls were in tumbling, gymnastics and dance often as soon as they were out of diapers. Fierce competition!
I do know how to manage a team, obviously,
since I have my own service. I know that you can't put someone with much less experience in a position over a bunch of people with a lot of experience. It just does not work. I not only have a lot of MT experience, but I have been a service owner for quite a few years. Before that, I worked in a hospital transcription department with a lot of seasoned MTs. Through the years you see a lot of supervisory changes and what it boils down to is the experienced MTs need/want someone who knows more than they do, someone they can go to for help, when they need it. With someone less experienced, they can't.
One of the big problems people had with Medquist when it started was that the "suits" were running things - not people who actually knew what they were doing when it came to transcription. You have to know both sides of it. And I can tell you from years and years of experience, it doesn't work when you try to put someone with less experience over those with lots of experience. The seasoned MTs have NO respect for someone who knows less than they do.
Sorry, but that's the way it is.
not one name nor team name was stated....nm
.
Are we a team or are we competitors
Two days ago our supervisor came into our office because Dr. Neuro had dictated a report. It was obviously an EEG. She did not know what template it went on. Well, co-worker (super MT) just jumps up and said “I don’t know, you have to call home MT 1 and home MT 2 because they do cardio” Well mind you, super MT has only been there a year. I have been their 8 years and I have done ever single report that hospital offers including cardio, especially cardio because that is the first thing that pops into my Q. (Doc dictate EGGs under cardio, it is up to us to put it in the template). I found that insulting. Then yesterday one of our male MTs needed help deciphering what a doc said. Well super MT jumps tall cubicles to help so I just kept on typing. She could not understand it either so she gets someone else who is not even an MT to listen. It is petty but I find it insulting. I don’t do her that a way.
I am more of an introvert. Super MT has a lot of friends that come in our office just basically gossip about the other people who work next door. I try to tune them out because I only have 8 hours to get my lines in because I have to be out by 4:30 to pick up my two children. I cannot stay late like they do. I used to go to lunch with super MT and her buds but stopped lately because I joined a gym and I go work out with another girl who happens to be on the top of their gossip list. They don’t approve of her lifestyle, which it is questionable but it is her business. She is a pleasant person to work out with we just happen to have a common interest in exercising. All they wanted to talk about at lunch is talk about some TV show I have no clue what it is because I don’t have time to watch TV. I have 2 small children and when I get home I have to hit the ground running with supper, dishes, grocery store. I also have also turned down their outside parties, 1 because I could not find a babysitter (alcohol is involved at their parties) and the last one was because I was running on fumes until payday and a $20 meal just for me was way out of budget.
I have explained most of the above to her about babysitting, interest in loosing weight, tight budgets and needing to get my line count up which is why I don’t talk as much and go to my introverted ways (they called me an introvert and super MT is an extrovert), not that I don’t watch TV and could care less what the people next door are doing and really could care less what my workout buddy is doing in her spare time. Then again I may have told them that. Should I be bending over backwards to be in their crowd? I didn't know being their best friend was part of my job description. I don’t think they are all as great as they think they are but I don’t see why we cannot at least respect each other as professionals.
My team lead is not even an MT!
She never understands anything I am talking about. I have to explain things to her like she is a 2 year old, and even then she just doesn't get it. Why would a company put someone who is clueless about transcription in a position over other MTs!!!??? It is just another frustration to add to an every increasing list of frustrations. But, like you, I am keeping my mouth shut. I just don't get it!! 
Switching to DSL
I'm moving and the new place has DSL. I have always used cable high-speed. For those of you who have experience with both, can you tell me if DSL is a downgrade? I'm concerned about my production going down because of a slower connection. I know DSL and cable have comparable connection speeds, but I think DSL is significanly slower in transfer rate.
If I'm wrong, straighten me out. Tks for all input.
Dog doesn't carry a gun, none of his team does. sm
His story is actually very interesting. I know he is abrasive at first adn the wife is a real piece of work, but they really do try to help the people they round up. Dog is a born-again Christian, and he tries to help the people straighten their lives out, isn't in it just for the case. In fact, his own son is in jail for 20 years because of drugs, and so he has a personal motivation for getting drug dealers off the streets. I never miss the show, I find him inspiring because he found his nitch in the world to try to work for good. Unconventional, but he really sincerely tries.
I think my team leader is bipolar.
She's all sunshine and happiness one day with kind words of praise. The next day, she's sending out shrieking emails contradicting what she said the day before.
Yes, and his team members were supportive, which will help. sm
I've been trying to think of where I saw Kelly LeBrock before -- wasn't she the one who did those commercials for the shampoo, saying "Don't hate me because I'm beautiful?" I might be thinking of someone else. I guess I'm showing my age, just by mentioning that commercial ... oops. 
I never hear from my QA/team leader. sm
and last time I called into the office for something, they answered it and said BYE LYNDIA! and hung up. Rude, but true.
I look at it this way...I am part of a healthcare team.
There are other members of this team for a reason. I knew an MT who told me that if she could not put down a word with 100% certainty, she would not leave a blank. She instead would jump through all manner of hoops including pulling and reading the patient's chart, talking to the nurses, or waiting and even talking to the doctor.
In my opinion, this is not the best use of anyone's time, especially hers. While she is wandering the hospital looking for resolution, other reports are waiting and patient care is being compromised. Obviously at the end of the day, no one else is going to sit down and transcribe for her.
A blank is not a failure. It is simply a request for clarification. Some members of the patient's healthcare team are better qualified to provide that information than I am, so I leave it to them.
I don't guess at addresses. If the HIM department at the hospital feels that is information critical to my job, they will provide it for me. That is their job. Once I have that information, I will gladly and accurately type it every single time it is requested.
I don't guess at what *@$%#*@! means in a report. Again, once the interpretation of that is provided to me by the kindly physcian who garbled it, I will gladly and accurately type every single time it is requested.
I honestly don't consider turning in a report punched full of blanks to QA or even the hospital a failure on my part. If the doctor is eating, the report is dictated 30 feet away from the phone, or Mr. In-A-Hurry thinks I can understand his speed mumbling, I still have done my job to the best of my ability, and now it is someone else's turn to work on that record.
What I would really like is the marketing executives or the used-car-salesman-type recruiters that constantly tell you that "of course line rates aren't going up" to have the pleasure of working on these reports. They low-ball the line rates to get the work and then pass that crap on to skilled MTs making it look like Christmas. You know darn well that if they did not ever have the prospect of a raise, they wouldn't be working for this company yet they can spoon-feed you all the reasons why you can't have one.
My new training team and trainer are in the US. I believe
right now they are looking for people to be on the USA QA team, as they are ramping that up for USA accounts which do not want to off-shore. At least that is from what I understand. But best thing is to get it from the horse's mouth. I am pretty confident in my decision to join the team, and am looking forward to it. Good luck to you.
Never call a ROM or team leader if you need an
answer. You need to have it in writing. Anything verbal is rapidly changed and they will never admit they said it the other way. They are experts in evasion
Why do they call them team leads?
When they really do not seem interested in "leading" anything or anyone? Yes, I am a tad bit frustrated today!
Don't send me an email to which I answer your question right away, then wait an hour and a half to answer back, if you answer at all. And please, READ the email I have taken the time to send, trust me on this one, its obvious when you don't.*sigh*
I take great pride in my work. No matter whether I feel I am getting paid enough, or treated well enough, I still feel it is my responsibility to produce the best possible results in my position. It is my reputation I am protecting, not theirs.
Is this a lost art? Why do other act like since they work from home they don't have to take it seriously? If you have been put in the position of leading people, guiding them, training them to do the position they were hired to do. THEN DO IT! Don't leave me with more questions than answers! If you agree to take the position of "leader" then don't make me feel is if I am an inconvenience.
No, I will not name the company. I believe this is a good company so I am not trying to bash them. In the last few years I have worked for 3 nationals. Only one had leadership that actually knew what they were training you on and acted like they cared. Unfortunately, their IT department couldn't speak English and I found out they were outsourcing to India, had to leave.
Just my vent for the day!
Switching to radiology.......sm
I made the mistake a few years back of switching to a radiology account because it had a better schedule for me. I had never done radiology, but I had the attitude that a lot of experienced, well rounded MTs do. With such a vast knowledge of medical transcription.. how hard could it be? Wow, was I in for a rude awakening! Radiology is a language unto itself and if you think it's easy, you're wrong. It gave me a whole new perspective of Rad MTs. So if you’re considering taking on radiology without experience or training, you might want to think twice.
no problem switching here
My office was consolidated into another one about three years ago and I never had a problem. One day I had a different 800 number to call the office with and new clerks to talk to on the phone, but everything else was the same, i.e., accounts, etc. Not everyone has a bad experience moving in with a new office.
Help...always worked in WP5.1, now switching >SM
to Word. Any help appreciated. Type of reference books for Word. MT productivity Word books??? Thanks.
My one job uses it still though they are talking of switching - sm
over to regular WordPerfect one of these days...probably be years though as a slew of formats would have to be redone, macros, etc.
Switching to Digital
Can anyone tell me anything about switching to digital? I only have one very small account of my own but the tape quality is awful. With only 1 account is it even feasible to do so? Thanks guys.
switching companies
I need some input! I've been offered a position with another company but I'm not sure if I should jump ship and take it. There's not much difference in pay. There's a bit more flexibility with hours. Should I ask for time off from my current company and try the new company for a couple of weeks to see if it will be a good fit? Should I let the new company know that I'm just wanting to "try" them out? I know this probably all sounds unrealistic, but I don't want to go from something bad to something worse and have regrets and not be able to go back. I've recently separated from my husband and have 2 small kids. I'm not happy with my current company, but I want to make sure this new company will be a place I'll be able to succeed at. I just don't want to make things worse for myself.
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