I worked in QA for a company who...sm
Posted By: OldSchool CMT on 2008-11-04
In Reply to:
used them as a vendor so I saw the quality of their work for myself - based on what I saw, I'm overqualified anyway. Still it was a silly email to send....lol
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Every company is different -- I worked FT for one as an employee but worked a split shift - sm
So I never took breaks. I would work 5 hours, break for about 4 hours then do another 3. Another company I worked for did not care what hours you worked (IC) but wanted a min. amount of work each day, 500 for PT and 1000 for FT-- BUT they paid you by how many lines an hour you put out, the higher the lph the higher up the scale you made per line in pay; they have since changed everyone to a flat rate with incentive. But bottom line, if you are an IC it does not matter what hours you work, though many ask for a schedule and ask you to stick to it, they just want you to meet line requirements daily, i.e. 1000 per day, 1200 per day, whatever it is.
Here's how it worked at my company
First let me say I am not a recruiter, but I did work for a large company and I knew the recruiters well. They told me that their hiring WAS tied to bonuses; however, it also was tied to retention. In other words, just because you hire someone doesn't necessarily qualify you for a bonus. That MT had to stay a certain amount of time, and the bonuses paid to the recruiters was based upon how long the MT stayed, 3 months, 6 months, 1 year, etc.
Wish I had worked for a company. sm
long before I did. I worked at our local hospital for 12 years, was transcription supervisor. After my children were born, I quit work to stay home. After 1 year without working, couldnt stand it. Branched out and got my own accounts......well let me tell you if I had it to do all over again I would have gone with the national then. Instead had my own accounts for 16 years, made a fortune, and worked my butt off. Yes I was home with my kids, but was always working. Finally had it about 6 years ago, and went to work for a national. WOW, it is wonderful. No rude OM's to deal with, no gossiping backstabbing women, no picking up tapes and delivering tapes, no more typing all night long, none of the hassle. Now I get up grab the coffee, in my jammings and flipflops, and type til I am done and that is it, finished for the day. Absolutely wonderful. I highly recommend it.
You can do it! I worked for a company that .....
required 120 minutes a day or they bumped your pay down a half-cent and that was awful, so 60 minutes is a breeze! Have faith and confidence in yourself! 
worked for a company... sm
Last year, and my line removing all the epidermal was 9.5 with 7+ years of experience. I currently work as an employee, and make 8.5. Don't even know if that is reasonable, as I have never had an employee position, but, so far there are incredible benefits and I love the people, so It is a trade off!
I have never only worked for 1 company but sm
in your situation, I think I would throw in the towel and stick with company 1 as it seems very stressful for you. If you are a good MT, it doesn't take long to know if a company is a good fit for you or not and it doesn't sound like company #2 is a good fit for you at this time.
I have worked for a company before that
charged based on the Courier New font, since that is what a typewriter types, and then would change the font to whatever the client wanted. I just made one folder that had the documents in Courier New and another folder for the client, so that I had the correct files for billing time, or if the client needed me to re-send something it was also ready to go. I believe with Courier New it puts 65 characters on a line. If they did not mention anything about the line count, I would just continue billing them the same way that I always had done and send them what they want.
no, I have never worked for a company that deducted for
errors. I have worked for companies that would fire you if you had constantly under their required level of accuracy but you get paid in full for the work that you do. Deducting is not fair and I would avoid any company that does this
Not sure but I once worked for a company that insisted on....
120 minutes a day or you were bumped down a half-cent per line. Kind of tough to do with cherrypickers and mostly 1 to 3 minute ER reports!
I worked for a big company and this happened to me.....(sm)
I was so afraid of not making enough to pay the bills. I first picked up one part-time second IC account. When I was comfortable with this, I picked up an almost full-time IC position and quit the big company. I now have a third very part-time IC position. Between the three I have never run out of work and all three are very small companies.
This is what works for me.
I only worked for one company that used a c-phone sm
and we signed off on each job as we listened and transcribed. If you signed off, it meant the job was completed. They would not have allowed us to sign off on jobs if recording them.
I worked for a company about 8 months ago that did this sm
threw the MT/QA under the bus and let the hospital call the shots. In my opinion that is very wrong. We are responsible for the reports yes - but the client should not be dictating who specifically does their work. It makes the MTSO look weak when the client has that much control. I argued and won my case but I was stung and quit pretty soon after that. I didn't want to work for someone who threw me under the bus and yet never listened to my suggestions/complaints about dictators, etc. Fair is fair - and I just did not feel it was fair. You work for the MTSO - not the client. Sure, the client is always right - we need to do it their way - but the MTSO is there as a buffer and needs to protect the MT/QA people
a company I worked for set its counts down, sm
I only get 40% of what I did this same time last year, same doctors and same work. They changed the platform and that was the result. Seems they are all doing it or anyway most of them. They do NOT CARE about the employee or IC's either. Not even a thank you at Christmas time or an e-card. Times are hard and we need to support each other. I feel for all of you and hope and pray you can make ends meet.
LOL, I worked for her long ago when she micromanaged a different company. nm
In my experience, every company I have worked has only edited
reports that I send to them with blanks or questions, which is probably less than 5%. From reading these boards, I get the impression most of the work from India needs to be edited. So you would think if it needs so much editing, it would not worth it. But maybe not. Who knows - we'll just have to see. If doctors complain about the quality that would probably slow the offshoring down.
You are lucky you worked for a flexible company
x
Sounds like a company I worked for called
f
Last year I worked per dium for a company- sm
just doing discharge summaries. The hospital docs were super backed up, took about 5 weeks to get them all done with 2 of us working on them on a PT basis. I loved it as it was a good rate and not difficult work. Use a C-phone though which I really do not like using. Another IC job I had, you could tell when the doc was about to lose privileges as all of a sudden about 50 discharge summaries, H&Ps, etc would appear. We worked in a pool so it all got done in TAT for the most part. Where I am now, they know if they have 4 or 5 docs dump 100-200 mins each on us all at the same time that it will not be done in TAT. What they need right away they mark as STAT and the rest gets done by the oldest first.
A company I worked for reset its counts down, SM
probably a number gradually, long after the account was well established with EditScript, without telling us, and it was only with time that people monitoring their production realized we were all getting our pay slashed without notice. It's very doable, and in these days of intense competition to hold onto accounts, keep work onshore, and still make a profit, it was being done. As said, it's not necessarily eScription exactly, it's the employer. That said, there seem to be a lot of bewildered and unhappy people working various places with eScription who are struggling and failing to achieve lost production levels.
Had this problem before, and worked for a credit card company too
I also had problems with travelocity, which ultimately was routed back to hotels.com, where I booked it for one date, they reserved it for a different date, and I ended up having to pay for both dates, PLUS a HUGE fee. I challenged them on it, but nothing ended up happening, other than me biting my tongue and paying it.
HOWEVER, since you were told that they would credit the amount, you need to talk to Hotels.com first. Make a concentrated effort to speak to supervisor after supervisor until they give you an apology and credit it. ALSO (and, if they refuse to give you the remaining credit), call your credit card company and explain the situation. They can do a few different things here. They can, and probably will remove the over-the-limit fee for you, if you explain the situation, as long as you don't have a long over-the-limit history. Don't let them tell you that they can't remove it, just keep going up the chain of command until someone does. All CSRs in that situation are able to remove the charge, and if they don't, ask for their manager (they will just put you through to a phone queue where the people have higher capacity to remove stuff like that). The second thing that they can, and will do, is, if hotels.com won't do it, you can dispute the charge, explain what happened, and it will be removed while they research it. Most of the time, they remove it and you never hear about it again, other than to tell you that it's been taken care of. If they decide it was a valid charge, which they won't, they will add it back to your credit card balance after getting hotels.com to prove that they provided the necessary service.
Make sure you contact your credit card company, even if hotels.com refunds your money, at least to get the over-the-limit fee waived. I would still dispute the charge, and that way, it is covered if they say they are going to refund it and don't. If you dispute it, and they end up refunding your money, just alert the credit card company, and it will be a wash. Good luck! 
I worked for a Texas company who had 90% ESLs and not just Texans sm
It was EFD and OMGoodness! They were the toughest reports in the world! They were primarily Hispanic and the 3 American's who were not ESLs were Texans and might as well have been ESLs.
If it is EFD I am here to tell you, really great people when I was there, but the account was tough for me THEN. I suspect that these days I would be fine.
I've worked weekends for 10 years, now I want to move onto a company
that does not require at least one weekend day. I realize hospitals are open 24/7 but you would think that companies seeking good MTs would be more willing to offer a M-F shift.
When I have worked for disreptuable company in the past, I "threatened" to bill...more
the client directly if payment was not forthcoming and if they failed to respond. I do not believe you should work for free or write it off. This has happened to me at least two times. I have never actually had to go through with it before though. Some might not like to use this tactic but it worked for me. I do not believe in working for free. When I want to work for free, I volunteer. LOL
So, are you working for the same company. I have worked for 2 companies and I have noticed a huge
difference in the lines I got from each company. The accounts were similar. I never ever got what your talking about but I would average 600-700 lph at one company and the other one I was lucky to get 400 lph so then I figured out they didnt pay for spaces, footers, headers etc.. and that does factor into your line counts on that platform.
In every company I have worked for that pays via mail, they mail the checks on payday. sm
Depending on the distance you can get them anywhere from 3-8 days later. Right now one takes 3 days, the other 3-5.
I got up early, worked during naps, and worked when DH got home.
You have to be disciplined to make yourself work when baby is napping instead of maybe watching TV or doing housework, etc.
I might also go the route of having a teen come into your home, or either trying a mother's morning out program at a local church/daycare. I've been home since my youngest was born and he has never been in all-day daycare, but I did have him in a mother's morning out program 15 hours a week at a local church. It didn't help a lot with my work schedule because I had an older son in school and was a room mom and tutored other kids, but that might be an option. The only problem with the mother's morning out program is they are around other kids and tend to pick up every germ. I finally took my DS out of the program because he stayed sick. You were supposed to keep them off if they had green nasal discharge and I did, but no one else did. Every time I got him well after 2 to 3 days back he would be sick again. Other than that it was very good for him because he would not have had a chance to be around kids his age otherwise.
I worked on that system when I worked there...
The thing that chapped my hide about that TWS was that they designed it so that all the headers of each section of the report were canned and thus you were not paid for them, even though you had to take your hand off the keyboard and mouse down a list of paragraph headers to chose the one you needed. Just racking up more profits for themselves. Ticks me off.
that is what is being worked out, and has been worked on for the last few years already...only
why are we just hearing this now? I know voice recog has been around, but this is entirely different. This will also make coding and billing obsolete.
Don't know why, but it just bothers me that one of our 'own' is the one pushing this...and she is also connected with AAMT. Do they support this, and if so, what is their advice I wonder to the MT?
Perhaps that is one question for their website (I do not subscribe to their mag or credentials...)
Thanks, for the input!
What Company is This? I have been hired by a company that is sending a foot pedal.. Don't want t
.
The company cutting cpl, the company stopping paying for headers
:{
Good of the company? As IC, I am my own company. Not my problem if she has problems as long as I do
:P
Accepted a job with a new company, gave two weeks notice to my old company..
Old company, let me go before two weeks was up. New company, said they were having trouble getting me set up and my equipment ready, but they would pay me while I waited. It's been a month, still no check from new company even though I was told it was "in the mail." I have no income and am at a loss.
I have a signed offer letter from the new company, contracts, etc. I applied for unemployment, but old company is saying I quit and technically I am currently employed with the new company! New company is not returning calls or answering email.
What should I do!?!?!?!
I started sending my resume out today, but the process of getting a new job will take at least two weeks and I need money now to catch up on what I'm behind!
You don't want to work for this company. Call your current company and
tell them that you have decided against the new position and tell them that you would like to stay. It is cheaper for them to let you stay than to train someone new. A company who could be so tacky as the one you just spoke of is one you do not want to work for. You can rescind your resignation. If you are a good MT, they will be glad you did.
With my company, ICs use their own emails, employees have company email.
x
COMPANY INQUIRIES belong on Company board, please!
Goldbird
....3 months later my old company rehired me; can you return to your 1st company?
nm
Local radiology company, not transcription company
who has only 5 transcriptionists and are not hiring at this moment. We all work at home and get great benefits, no insurance out of pocket and 22 days paid vacation in the first year, after that it goes up. I feel very fortunate to have found them, but again I chose them because they did not do production, so now that they are, I'm a little disappointed.
I think it varies greatly from company to company...sm
I was hired five months ago by a national straight out of school at 8 cpl. I think it just depends on your knowledge level and ability, and of course, what the company is willing to pay.
i think it varies from company to company and/or location
VR company? Not when the MT company owns its own VR equipment. n/m.
xx
I have my own company email with my new company.
I can't answer your questions in your original post, I can tell you that with my new company, I have my own company email account, and I much prefer it. My old company had us use our personal email accounts, and they listed everyone who received emails in the cc line. They really never maintained those lists, and I received emails from them for a full five months after I quit - that despite my repeatedly asking to be removed from lists. Because the list had been passed from one person to the next in the company, I kept having to block sender after sender. Finally I replied to all, for each and every email I had gotten over a month's time. Well, that pretty much ended it.
I like to keep work and personal separate as much as possible.
It can vary from company to company.
If a company is on one coast and you on the other it can affect shift time, meaning usually if you want to start work 9-10 instead of 11 you could for 3rd shift, etc.
Buy your own... company computers are for that company only!
x
some of what you want to know varies from company to company,
client to client. The services each have their own QA grading system and you will get a copy at hire that tells you everything they deduct, and for how many points. This usually also includes formatting, such as wrong dates, right exam/wrong patient, etc.
You will need to know your punctuation and grammar first and foremost and use it properly, this is what you do. THEN if the client requests garbage in/garbage out (usually because they don't trust leaving anything up to us), you give it to them even though it hurts -- and should not be marked off QA for it.
Where do you study? Colleges with the 2 yr transcription course in my state make you take a year (or 2) of English grammar. No offense, but it's pretty much a 5th/6th grade review (is vs are, doctors' vs doctor's).
blanks will be limited, usually to 2, before you cannot send the report to client.
Wrong shortcuts - pay attendion to detail.
Varies from company to company
My first company I chose specifically because I knew they had a mentoring program and you had 12 weeks of "mentoring" to get up to speed. The training was very thorough. The first week was all training classes. There were very limited samples (1-2 per doc if at all). I worked there 6 months and never made their production quota, but they didn't care. When I asked my account manager about it, she said they knew the account was very difficult 95+% ESLs) and she wasn't worried about my production, that I was doing well.
I have also worked with companies that just did a training over the phone (usually about an hour) just to learn the platform. Then they did full QA for a day or two and then I was on my own. For both of these companies, I could review all the past reports of the doctors on the platform. That was really nice. I didn't have production requirements with these positions, just a daily schedule that I had to stick to. They just wanted to know when I would be working.
My recent company gave me a 10-minute training over the phone and gave me a couple of samples of a couple of the harder docs. I then had to submit 3 reports to the account manager to review, and then I was off on my own and was required to meet production immediately.
So it all depends. Each company is different. Good luck on the new job!
Try the company board with name of company.
x
Thanks, that worked for me! nm
xx
TY, TY, TY, that worked. nm
This one worked for AT&T. I was trying to pay
my bill in advance, but you cannot just do that, you have to talk to the credit department. Well, too bad, I no longer use AT&T.
I did not say I worked for SS. I don't know
even know what company SS is? I work for a company where I get paid for spaces. As for transcribing about 65% ESL charts, I typed the same 2 doctors over and over yesterday who love to stat their charts. I had nothing but them my first 3 hours of work. I was beginning to think that all the other doctors had quit and left them to do everybody's work because I had nothing but them. It seems on Saturday and Sunday my work is filled with nothing but ESLs because they are the only ones who like working on weekends. The rest of the week is not so bad but the weekends are the worst for ESL coverage.
OSi is probably the BEST I have ever worked for - sm
I have worked for OSi for almost a year now, and they are BY FAR the most flexible, best paying, most caring management, and have never felt like I was "just" a transcriptionist. There are so many bonuses, GIFTS out of the blue.... great company, very stable...
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