I never hear from my QA/team leader. sm
Posted By: Lyndia on 2007-11-16
In Reply to: How many days a week does your manager work? sm - Inquiring one
and last time I called into the office for something, they answered it and said BYE LYNDIA! and hung up. Rude, but true.
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Anyone else have a team leader who cannot tell the
truth about anything and is extremely controlling, and how do you handle them?
I think my team leader is bipolar.
She's all sunshine and happiness one day with kind words of praise. The next day, she's sending out shrieking emails contradicting what she said the day before.
Never call a ROM or team leader if you need an
answer. You need to have it in writing. Anything verbal is rapidly changed and they will never admit they said it the other way. They are experts in evasion
was anyone else offended to get an e-card from a free site from team leader that was
blanket message to everyone. I thought that was low class. You can send an e-card to casual acquaintences, coworkers, etc., but I do not think a blanket 1 message fits all to employees, bosses, or family is appropriate for Christmas. I would rather have had nothing than this thoughtless piece of nothing.
This is the attitude of a true leader
If I had people working for me, I'd certainly want to know why they were quitting. It's might be an eye-opener. There might be something I could do to get the employee to stay or something I could do to improve my service for the future. I personally don't care to work for those "cold hearted" individuals who feel we are money makers for them and wish to brush us off if we are no longer valuable to them. We are human beings with feelings and need to be treated with respect. I pity those who work for you.
Frank is now our fearless leader at MQ and he likes us to call him
just plain Frank, like one of us common MTs. No pomp and circumstance. Just plain Frank. So we are on a first name basis with the CEO and we can ask him questions on his web site and everything. He sent me a key ring and some lip gloss and I think he likes me special.
rice, bakery outlets, loss leader at the grocery stores,
My favorite cheap meal is cooking chicken leg quarters in a crock pot with an 1/4 onion and tumeric. Serve them with rice and lentils.
Here is a list of cheap foods: PB&J, bacon (cook two 2 slices at a time to put in eggs and beans), carrots, potatoes, beans (lentils are the easiest to cook IMHO), pasta, rice (use oil instead of butter to save $), eggs, Totinos pizza, and frozen mixed veggies.
www.stretcher.com under groceries has some good ideas.
www.hillbillyhousewfie.com has good ideas too. She has a good list called Everyday Bargains.
Do you have a bakery outlet close by? They usually have great deals on bread and bakery junk food. For $4 you can walk away with a big bag of bread, bagles, cake, ect.
I'm a single mom so I can't do this but if you can go grocery shopping without children that will help. Most stores have a loss leader for meat on sale each week. I would buy that meat and make mix it with rice or ramen noodles for dinner.
Most churches have food pantries. If you call one that does not have one, ask where there is a food bank. Church secretaries get so many calls for help they are usually experts at what the organizations available. Some Catholic Churches have St. Vincent DE Paul societies, they will either give you food or a gift card to a grocery store. Call the parish office and ask if the is one. We recieve food stamps now but I have been to food banks. They usually give canned food, pasta, and bread.
HTH 
huh? how? when someone says NFL team.SM
Please - don't look for a problem when there is no problem. They said NFL teams - you know how many NFL teams there are???????????? Try 2 for each state.....American league, national league. They said "celebs" - try a zillion.
If it ain't broke, don't fix it........nobody posting compromised any HIPAA laws or any patient confidentiality.
Give us a break, eh?
you have a team?
Wow, that's a team I'd have NO part of. I feel sorry for your "team".
Jennifer? What? She is for the other team isn't she?
What was Kaysar thinking?
Orion team
Does anyone know anything about working for the orion team (oriontranscription.com)?
Thanks, Lindsay
Drill team
My DH is a high school teacher and we go to tons of band competitions and football games and I wasn't even aware that drills teams even exist anymore. There are cheerleaders and color guard, but drill team? Are you sure that's what it is. Maybe it's regional but in the east, no drill team. Back when I was on drill team, it was a very large squad and the moves were not "dance-like" at all. We marched beyind the band and it was very marchy and military-like. But then, even cheerleading has changed so much that it ALL looks the same to me, very "dancy." My kids have taken lots of dance classes. I would say that jazz or hip-hop would be fine, maybe hip-hop a little more.
I don't know what a drill team is but
where my kids grew up cheerleading was the school activity of choice and most girls were in tumbling, gymnastics and dance often as soon as they were out of diapers. Fierce competition!
I do know how to manage a team, obviously,
since I have my own service. I know that you can't put someone with much less experience in a position over a bunch of people with a lot of experience. It just does not work. I not only have a lot of MT experience, but I have been a service owner for quite a few years. Before that, I worked in a hospital transcription department with a lot of seasoned MTs. Through the years you see a lot of supervisory changes and what it boils down to is the experienced MTs need/want someone who knows more than they do, someone they can go to for help, when they need it. With someone less experienced, they can't.
One of the big problems people had with Medquist when it started was that the "suits" were running things - not people who actually knew what they were doing when it came to transcription. You have to know both sides of it. And I can tell you from years and years of experience, it doesn't work when you try to put someone with less experience over those with lots of experience. The seasoned MTs have NO respect for someone who knows less than they do.
Sorry, but that's the way it is.
not one name nor team name was stated....nm
.
Are we a team or are we competitors
Two days ago our supervisor came into our office because Dr. Neuro had dictated a report. It was obviously an EEG. She did not know what template it went on. Well, co-worker (super MT) just jumps up and said “I don’t know, you have to call home MT 1 and home MT 2 because they do cardio” Well mind you, super MT has only been there a year. I have been their 8 years and I have done ever single report that hospital offers including cardio, especially cardio because that is the first thing that pops into my Q. (Doc dictate EGGs under cardio, it is up to us to put it in the template). I found that insulting. Then yesterday one of our male MTs needed help deciphering what a doc said. Well super MT jumps tall cubicles to help so I just kept on typing. She could not understand it either so she gets someone else who is not even an MT to listen. It is petty but I find it insulting. I don’t do her that a way.
I am more of an introvert. Super MT has a lot of friends that come in our office just basically gossip about the other people who work next door. I try to tune them out because I only have 8 hours to get my lines in because I have to be out by 4:30 to pick up my two children. I cannot stay late like they do. I used to go to lunch with super MT and her buds but stopped lately because I joined a gym and I go work out with another girl who happens to be on the top of their gossip list. They don’t approve of her lifestyle, which it is questionable but it is her business. She is a pleasant person to work out with we just happen to have a common interest in exercising. All they wanted to talk about at lunch is talk about some TV show I have no clue what it is because I don’t have time to watch TV. I have 2 small children and when I get home I have to hit the ground running with supper, dishes, grocery store. I also have also turned down their outside parties, 1 because I could not find a babysitter (alcohol is involved at their parties) and the last one was because I was running on fumes until payday and a $20 meal just for me was way out of budget.
I have explained most of the above to her about babysitting, interest in loosing weight, tight budgets and needing to get my line count up which is why I don’t talk as much and go to my introverted ways (they called me an introvert and super MT is an extrovert), not that I don’t watch TV and could care less what the people next door are doing and really could care less what my workout buddy is doing in her spare time. Then again I may have told them that. Should I be bending over backwards to be in their crowd? I didn't know being their best friend was part of my job description. I don’t think they are all as great as they think they are but I don’t see why we cannot at least respect each other as professionals.
My team lead is not even an MT!
She never understands anything I am talking about. I have to explain things to her like she is a 2 year old, and even then she just doesn't get it. Why would a company put someone who is clueless about transcription in a position over other MTs!!!??? It is just another frustration to add to an every increasing list of frustrations. But, like you, I am keeping my mouth shut. I just don't get it!! 
Brain dead today - or is it hear hear? I'm going to bed.
nm
Marry me?! :) Seriously...hear, hear. Good post. - nm
xx
Dog doesn't carry a gun, none of his team does. sm
His story is actually very interesting. I know he is abrasive at first adn the wife is a real piece of work, but they really do try to help the people they round up. Dog is a born-again Christian, and he tries to help the people straighten their lives out, isn't in it just for the case. In fact, his own son is in jail for 20 years because of drugs, and so he has a personal motivation for getting drug dealers off the streets. I never miss the show, I find him inspiring because he found his nitch in the world to try to work for good. Unconventional, but he really sincerely tries.
How do you select your team leaders? When did you
lasst post a promotional position open? In 3 yrs I saw this 1 time, January I think, but I see lots of new team leaders. You spend a lot of time on this board, but how many times have you taken enuf time to write e-mail to the MTs you have to let them know what is going on. When did you get promoted? Is Jason still around? Did you ever tell us when you have new accounts so we can change ifwe want to? No, youjust hire more MTs from outside to fill those jobs. Sorry, but your team leaders still have only 1 answer when we need more work and that is they don't know what accounts are behind. So what you did is what somebody else said. you added another layer of management to answer with I don't know. Yeah, you sent out an e-mail last week and a few other times about this 1 account that is behind, but what about the rest of the time?
I started coming to this board when I started looking for a second job so I could make enough money to survive after you sold to Transcend and started this big hiring binge so we don't have enough work.
I won't call you,I won't write you, I just am tired of the empty worthless responses I get. I will sit iin my corner and type during my shift, but I am not happy. The communication is still horrible in the company and team leaders just add to the massive confusion.
Team leaders tell you to find another job too.
Don't expect any help from that end. I can't see what the team leaders do other than send out account status reports twice a day if they happen to be home or harrass you about petty crap.
Yes, and his team members were supportive, which will help. sm
I've been trying to think of where I saw Kelly LeBrock before -- wasn't she the one who did those commercials for the shampoo, saying "Don't hate me because I'm beautiful?" I might be thinking of someone else. I guess I'm showing my age, just by mentioning that commercial ... oops. 
I look at it this way...I am part of a healthcare team.
There are other members of this team for a reason. I knew an MT who told me that if she could not put down a word with 100% certainty, she would not leave a blank. She instead would jump through all manner of hoops including pulling and reading the patient's chart, talking to the nurses, or waiting and even talking to the doctor.
In my opinion, this is not the best use of anyone's time, especially hers. While she is wandering the hospital looking for resolution, other reports are waiting and patient care is being compromised. Obviously at the end of the day, no one else is going to sit down and transcribe for her.
A blank is not a failure. It is simply a request for clarification. Some members of the patient's healthcare team are better qualified to provide that information than I am, so I leave it to them.
I don't guess at addresses. If the HIM department at the hospital feels that is information critical to my job, they will provide it for me. That is their job. Once I have that information, I will gladly and accurately type it every single time it is requested.
I don't guess at what *@$%#*@! means in a report. Again, once the interpretation of that is provided to me by the kindly physcian who garbled it, I will gladly and accurately type every single time it is requested.
I honestly don't consider turning in a report punched full of blanks to QA or even the hospital a failure on my part. If the doctor is eating, the report is dictated 30 feet away from the phone, or Mr. In-A-Hurry thinks I can understand his speed mumbling, I still have done my job to the best of my ability, and now it is someone else's turn to work on that record.
What I would really like is the marketing executives or the used-car-salesman-type recruiters that constantly tell you that "of course line rates aren't going up" to have the pleasure of working on these reports. They low-ball the line rates to get the work and then pass that crap on to skilled MTs making it look like Christmas. You know darn well that if they did not ever have the prospect of a raise, they wouldn't be working for this company yet they can spoon-feed you all the reasons why you can't have one.
My new training team and trainer are in the US. I believe
right now they are looking for people to be on the USA QA team, as they are ramping that up for USA accounts which do not want to off-shore. At least that is from what I understand. But best thing is to get it from the horse's mouth. I am pretty confident in my decision to join the team, and am looking forward to it. Good luck to you.
Why do they call them team leads?
When they really do not seem interested in "leading" anything or anyone? Yes, I am a tad bit frustrated today!
Don't send me an email to which I answer your question right away, then wait an hour and a half to answer back, if you answer at all. And please, READ the email I have taken the time to send, trust me on this one, its obvious when you don't.*sigh*
I take great pride in my work. No matter whether I feel I am getting paid enough, or treated well enough, I still feel it is my responsibility to produce the best possible results in my position. It is my reputation I am protecting, not theirs.
Is this a lost art? Why do other act like since they work from home they don't have to take it seriously? If you have been put in the position of leading people, guiding them, training them to do the position they were hired to do. THEN DO IT! Don't leave me with more questions than answers! If you agree to take the position of "leader" then don't make me feel is if I am an inconvenience.
No, I will not name the company. I believe this is a good company so I am not trying to bash them. In the last few years I have worked for 3 nationals. Only one had leadership that actually knew what they were training you on and acted like they cared. Unfortunately, their IT department couldn't speak English and I found out they were outsourcing to India, had to leave.
Just my vent for the day!
Please read post about MDI team leaders
Hello all,
Kill me it you want to, but I didn't stay up this late at night just for fun. (Although I did have fun). Please read the MDI post about Team Leaders. (You have to go about 5 boards down)...
I honestly don't know why MDI-FL gets such a bad rap on MT Stars. I have to tell you, recently I "learned how to post" and that is how dense I am. Sue told me how. I think she created a monster.
Everyone says "Well this must be from management because it is a good post"... or "This is a pet from MDI" - WELL THIS IS FROM MANAGEMENT... So you all can tell me the good and the bad. I don't have PETS. I have MTs who work hard.
I know there is always good and bad in a company. We have made many mistakes, but honestly we are trying to learn from our mistakes. We have been in business since 1972. Sue and I are both MTs. I taught Sue transcription when she was 13 (much to her crying and dismay). (Sue is going to kill me for saying that).
If you all want to know what the deal is - here it is - MDI sold to Transcend (a really very good company) in February of 2005. We are operating as a separate entity from Transcend. MDI and Transcend have different policies that we are trying to combine to get the best of both worlds for transcriptionists.
MDI has an open door policy. Just call me at 800-205-7047 or e-mail me at Liz@medicaldictation.com.
I know we must not be the best transcription company in the world, but darn it - we try. We do not give our work overseas (God forbid). We try to be fair to our MT's. We give great benefits (though - our family insurance is high).
We have done many hiring practices wrong in the past, which we are trying to correct. (Too long to get an MT on board).
AND, I am sure all of you can tell me what else we have done wrong. lol... Bust by bubble on my first post on the Main Board. ....
I am open mostly for the BAD things you guys feel MDI-FL has done to give us a bad reputation on this board. Say what you want, I really appreciate all of you guys input. Go anonymous. (lol)... I want to change what you think we are doing wrong.
OK. I did it. Let's hear it.
Thanks a lot,
Liz
What would you say the range of pay is for a Team Lead, editor sm
and MT? Just trying to get a feel if our pay rates are in line with the norm, too high or too low (have a feeling too low).
Working on making positive changes. Any input appreciated.
As background ... small national, 150 MTs, all work kept in U.S.A. Work types: Clinic, HIM, ortho, cardiology, radiology. All ICs, might be looking to hire employees.
With everyone complaining about companies, it can't hurt to ask what the norm is - the good norm :)
We had one on our team and she sent us an email explaing thanking us SM
(the team) for our help, so I emailed her wanting to know why she quit, and she told me. Luckily she found another job.
I would call your team lead or manager and talk to them. Maybe there is sm
some advice or help they can give.
I have been with 3 companies and range in pay from $1.05-$1.45 per report. I actually make the most at the one I am with now at $1.10 per report because the account is really good.
Just send emails to your team and take it easy... you really thing that is what
x
A member of my team simply did not make contact with
the trainer on the day of her scheduled training session on the secondary account! The primary account is easy for her as she is just off of a major university and now is doing small town work and whipping them out faster than I can log in patient information.
This is not fair, it seems to me. When I contacted her via e-mail to see how the account was going, she simply said that she had not been trained on it yet when I vividly recall that her training date was over a month ago.
Email posting of team production report
Been working as a FT employee at this company for about 6 months. They set up accounts and transcriptionists by teams. We just got a new team manager who has decided to start generating a daily production report and posting it on email, making it available for anybody on our team (or any other team) to access. Each scribe is assigned a number, so names do not appear on the report, but # of reports, # of lines types, # of lines EXPECTED, # of hours LOGGED IN (not our actual reported production time, which is MINUS break time), and lines per hour (inaccurately calculated in my understanding, using logged hours rather than actual productions hours) will appear every single day. I have accounts which are HEAVILY ESL populated and still find myself struggling with developing a good ear for this torture. I also have back problems so I log in for around 10 or 11 hours to get 8 hours of production, taking frequent breaks to keep my back pain in check. As a result, these numbers appeared rather skewed to me and I will never stack up to some of the others who do not battle with as many ESLs and are fortunate enough to have accounts where they are able to use templates all shift long. I am no rookie, here. I have almost 30 years of transcription experience, but this stunt she has pulled is making me feel almost violated in a way. I don't want my numbers out there on a daily basis. We are already under enough pressure to produce without this tactic being used. At least for me, ever since this started, I find myself fairly distracted, preoccupied (and intimidated by that report and less "into" my transcription. Any comments, pro or con, would be greatly appreciated. How would you feel? Does anyboy else work for a place that does this?
Of the 3, I have deleted 2. I have left 1 purposely for our tech team to
Thank you for bringing these to our attention. This is being dealt with.
Hear, hear! I agree with Dakota - sm
The MTSO should be giving feedback to the hospital/doctors who slur, speak too rapidly, etc. They need to pull up their socks! And there's no reason why these doctors shouldn't be given an outline of what is expected from them when they dictate, such as cell phones, chewing food, candy, gum, etc.
This is an important observation. The team spirit is hard to sustain
when it is a free for all. Yes, getting a decent paycheck is important. No one knows that better than me. But, have a relaxing enjoyable day on the job would be a real nice change.
When we were paid by the hour, prior to line counts, it was sure nice.
I wonder what occurs in India regarding this situation. I wonder if they have the same issues as the American MTs. Even in Canada, being a different country, I wonder if ethics and working as a team is stressed. In each job I have had in the last 10 years, being a part of "the team" has been stressed over and over, but this doesn't seem like good sportsmanship.
I would like to say to management that if this is the approach, why not say to the MTs that they can go in and type at any time they would like. It would then be understood and acceptable and we would all go that route. Rather than feeling somewhat unsettled by the fact that I now have to sit with no work for two hours because an MT has worked off her schedule.
Incompetent team leaders who keep switching rules and make you
switch accounts all the time.
But maybe mine is the only one that thinks she knows it all. What a witch!!
Does your hospital have a Risk Management team or office? Contact them. (nm)
.
...thought we were a TEAM to create perfect documents! Why be so adversarial?
x
Tired of those insecure team leaders who are afraid to give any information
about the account, the names or titles of dictators, etc. Are they so afraid that if someone learns how to do the job well that they will be replaced? Everything is top secret.
Go team is much more polite than "look here lickstick, do this crap or we lose the account"
x
Cool.........Love it! Go Steelers! Gotta root for my State team! nm
x
i hear you
That sounds like my husband. If he gets "stuck" with the kids the my job interferes with the family life, but when there are too many bills to pay, I spend too much money. I can never win.
I am so sorry to hear about your dog. SM
I know how sad it is to lose a beloved pet. I have lost many over my lifetime and they all stay in my memory. My condolences to you.
i hear it also....
i'm divorced and get told 'how will you ever meet someone if you don't leave the house'.
i also get neighbors asking me to watch for deliveries, let repairmen in, let their dogs out.....just because i'm home they think i'm in front of the tv eating bon bons....when actually i'm posting on this board!! 
I hear you
Good for you! Couldn't be more proud!
I want to hear more about this. Seriously.
..
I hear ya - sm
Hard to be the disciplinarian without the support of the husband or grandparents.
Of course, then when they get older and get into more serious trouble as time goes by, it will be YOUR fault for not disciplining them too.
Same old story around here too.
Stand your ground mom. Tough as it is, I know. You gotta do it.
Did you hear or see this anywhere
else besides on this board?? I haven't heard that - that is very scary. Hope it is just rumor.
I hear what you are saying.
My husband is a school custodian for a K-12 school. My daughter graduated a couple years ago, so I no longer have a kid in school. There were teachers along and along that I did not agree with, but there are always channels to go through. There will always be kids who are picked on. Unfortunately, the parents of the bullies are going to take up for their little angels as well. One of our first graders held a sharpened pencil to the throat of another student, and made threats to the teachers. They tried to get the child removed from the classroom and the local board of education would not cooperate. The teachers walk a fine line. They are expected to protect all the children, but they are not allowed to do very much with little devils like this. We had a coach that the parents tried to run off because he tried to teach some of the 16-17 year-old babies some discipline. I am not talking about slamming them up against the wall. I am just talking about things like making the guys on the team (heaven forbid) tuck their shirt tails in. You would be amazed at the little things that can cause such a stink. I had a teacher tell my daughter she did not agree with my parenting techniques, so it can go both ways. (My daugher was 17) Since my husband works there, I know these teachers. The teacher is a basically good person, we just had a disagreement. I was respectful when I talked to her in front of my daughter, and I expect my daughter to behave in a similar manner. I have noticed that most of the bullies in school have parents that are also bullies. We have resource officers at the school to help pretect the children. Unfortunately, these officers have also been called on to protect the teachers from very real threats from students and parents. While I agree that parents definitely need to know what is going on with their child in school, if some of the parents I know showed up at school every day it would be impossible for the teachers to actually teach classes. These teachers have to teach the whole class, not just your child. There is no way they are going to please all the parents and still do their job. There is also no way on this earth I would be a teacher these days.
Where did you hear this?
Do you have anymore information regarding this? I tried to look up on the IRS website, but couldn't find anything. I think that would be great for everyone to donate 1 vacation day, that would add up to a lot!!
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