I have the newest version

• ExpressScribe-Computer running slow - How do I fix this?
  • Go to the Express Scribe website to see if - update it.
  • maybe youhave too many windows or programs open or minimized?..nm - mar
  • old files? - pip
    • No old audio files listed - nm
  • You really don't give enough information. - sm
    • I have XP - nm
  • Maybe you need to update your version? - nm
    • I have the newest version - nm

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I'm glad that the NCH people fixed this. Three cheers for them!

And what application are you using IT with?

You may want to email IT tech support directly.

Kind regards,

Kristen

What version of Instant Text V Pro are you using? Do you have your linking options established?

To find out what version you are using, double-click on the blue title-bar in Instant Text and then go to Help and About Instant Text. There you will see the exact version and built date that you are using. If you are using Instant Text V Pro but do not have a built date of October 2005, I would suggest downloading the latest revision from our website so you are using the most up-to-date version.

If you are using a previous version of IT, such as IT 3.0 or IT 3.5, I would recommend upgrading to version V Pro.

Also, please leave a message when you call so we can help you. If you do not get a tech on the phone, it is because we are on the other line helping other IT users. You can always email us directly if you need help as well.

Kind regards,

Kristen

thanks for the information...We just started using this a few months ago, but it just seems like there is no communication anymore with this job other than what work is avaialble and the mistakes you make...but I'm just going to start asking more questions.  My supervisor told me we are absolutely not allowed to type in Word...I tried it with one account that they said I could, and then she said to stop because it was messing things up.  So, I don't know what's up with that.

Have a good night...and thanks again!

If you are using Word 2003, I HIGHLY recommend you disable autocorrect and anything that would automatically insert anything based on an expansion system within Word.  There is a known problem (on MS-Word's end) that these 2 programs compete for expansions and Word can lock up, causing you to lose up to your entire report.  I've been in touch with several people trying to resolve this issue but it is on Microsoft's end, not Smartype.  Any prior version of MS-Word does not have this issue.  Just be sure you don't have the same expansions set up for both Word and Smartype.  I loved my ST with Word 2000.  I'm on a platform where I can no longer use ST but I am slowly importing all my entries into a different expansion program.

d~

There's a new 3.0 version out, but I haven't tried that one. Here's a link to the old PrimoPDF 2.0 version, if you are interested. Both versions are free.

http://www.filehippo.com/download_primopdf/?1498

What version of MS Word are you using and do you have it and Windows (not VISTA--extext not compatible with Vista) upgraded?  This should have been checked when tech support did original install for you but maybe they didn't check. Make sure your operating system has all upgrades it should and that MS Word has all the upgrades it should, too, then reboot, make sure nothing opens up or is open after you reboot.  Then go to Windows Explorer, C drive, then docnet (these are your ExText Word Client folders).  You are going to do a clean install, so delete the following folders and no others:  Dump, offlinedoc, recovery, templates, transnet, workinggroup.  If you delete the entire docnet folder you will delete all of extext and will NOT be able to reinstall, so only the folders above should be deleted. Reboot again.  You also want to make sure you don't have any old temp files sitting on your hard drive; these can affect how your programs run.  You can check this by doing a search on your C drive (assuming drive is C), for *.tmp.  Make sure again that nothing is opened and delete those files.  I would do this after deleting the above folders but before reinstalling Extext. Make sure nothing opens up again or is opened, and reinstall Extext again.  This should clear things up for you, and if that doesn't work, I would definitely contact tech support.  Extext is not supposed to work right if you open up Word first. Extext should be opening Word for you, sometimes you can get a runtime error if you exit from the VPN before extext has disconnected.

Even though you exit from Extext, and you should never exit using the X in the corner, it takes a few seconds for the last file to upload, so it is better to exit from extext, leave the vpn connected, check email or do somthing else and then disconnect the vpn.  Also, if you were doing a control S to look at a document and left that document open, then control N'd your working document, and then tried to start a new document when the screen pops up, you will get a runtime error.