I am a supervisor. You were given inaccurate information.
Posted By: (SM) on 2007-12-18
In Reply to: Medquist - Hope
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If it is inaccurate information...
why was 95% of my work ASR???
1/2 cc is not trivial - it is inaccurate!
Maybe if you just try to remember the rules per AAMT BOS when testing, things will go better for you.
Good luck!
This would be a very inaccurate conversion.
A timed test will give you wpm for that type of skill. In truth, you probably type about 25 to 35 wpm when transcribing. Not your fault and you are not slow. You have to take time to change jobs, to spell check, look up words, listen to the pauses, go back and make changes, etc.
In a timed test, you do a straight 5 minutes of typing and its over.
When hiring people to complete forms, such as admission data, intake data, motor vehicle info, etc., the managers are much happier hiring someone who types slower but has 100% accuracy, because you cannot achieve over 25 wpm typing a form.
If you type 60 wpm (which is considered slow by those who know nothing but the wpm rate), and could maintain that for 8 hours, you would be transcribing 360 lines per hour, or 2800 lines per 8 hour shift without the use of an Expander or macros. I doubt there are many of us that can actually do that.
There are free typing tests that are timed on the internet. Take one of those and see how you do.
Nobody said they were fast and inaccurate...
When people are shopping for an expander, they want to know how it will improve productivity. It doesn't mean we don't care about accuracy.
Except my supervisor is NOT an MT
And anyway, our experiences are just different.
I think if I was being routed crap, yeah, I'd be pissed. I'm just saying routing, or reserved as someone pointed out, isn't ALWAYS a bad thing.
It's not cherry picking if the folks who do the routing aren't transcribing. And at my place they're not. Trust me, I ask them questions and they have no idea what I'm talking about. They're admin people, not MTs.
MQ supervisor
Mine is a wonderful lady, helpful, funny, hard-working. I think Atlanta has the best staff in the country.
Not unless they are actually your QA supervisor.
/
Tell your supervisor!
Do you work for a company that is located in Massachusetts? I won't say the name....most pathetic QA on the planet.
Supervisor of who?
If it is just her, who is she supervising? Maybe they want to pay her to supervise at this point since they gave her the title? How do you not give the girl a chance? Anyone with experience would need trained even on the difficult doctors. Give her some samples. Just because it was not the "supervisor's" decision on who they hire doesn't mean this girl wouldn't work out. I think the supervisor is afraid this girl might just show her up while she's gone!! JMO.
I had a supervisor like this. (sm)
Her mistakes & shortcomings were glaring and inexcusible. But although these were, and continue to be, pointed out to HER supervisor (who hired her) and even higher-ups, they stand behind her as if she were a saint. (Which she is NOT.) Nope, I really don't think it's worth pointing out her flaws, it'll just put you under a microscope and in the company's gunsights at a future time. That's the kind of people upper middle management seems to want these days. Pretty sad.
What do you think of a supervisor
who watches her transcriptionists' typing time including in between reports for the whole shift plus, even when there is a split shift, and then questions if there is more than a few minutes in between reports for that whole time. Just wanting some input. This truly exists in at least 2 jobs I know of and I have a certain opinion about that. And this would not be a manager who is watching newbies to help them if they were needing help, this is someone monitoring the whole staff. Thanks in advance for your feedback.
AND CC THEIR SUPERVISOR...SM
They will think twice about nitpicking then.
yes, my supervisor and other transcribers
are well aware of the system. And YES I DO DO DO DO DO type the foreign and American mushmouths. 520 lines in six hours is nothing ... I average 220+ lines an hour.
I've been both, supervisor and MT
I work just as hard and you're right, hear just as many excuses as when I was a supervisor over about 50 people. But at least then I could do something about it.
A GOOD supervisor will:
1. Inspire confidence.
2. Share information.
3. Gain cooperative of the staff in completing work on time and reporting to work as necessary because they respect and like the supervisor.
4. Does not lie to their staff.
5. Assists as necessary, but does NOT cherrypick the accounts, whether or not they are paid a salary.
6. Has a little empathy for their fellow workers.
7. Recommends raises to the boss for those that are worthy of it.
8. Communicates regularly with staff by e-mail and at least once a month by telephone.
When you hate your job, we can tell it. When you are not competent, we can tell that too.
I'm not saying I want to be best friends with my supervisor,
I rarely take time off unless its an emergency, in fact its been a couple years, and not too long ago there was an emergency with my health. My supervisor only told me she needed me on working asap, did not inquire about my health, wish me well or to get better. Its just work work work...which seems kind of cold to me.
When I worked for a local office and knew them for years, as for favors, meaning i'll work my fingers to the bone, settle for getting no raises whatsoever, not complain, just give me work that i'm the most proficient at so we both win, like predominantly operative reports or maybe even psych.
My supervisor is very friendly and
personable, however, we have never met in person. We have "known" each other for years since we have both worked out of the same office a long time, he used to be an office employee, recently promoted.
I feel the way you do! I don't have a supervisor now, but SM
when I did have one, I just ignored her for the most part. :D
I have only heard from my supervisor
once or twice and have no opinion at all. I'm not even sure where she is or what she does. I do hear from QA nearly every day though - she is great! never puts me down or tries to sound like she knows everything, she just points out the error of my ways in a helpful way..and when I have a terrible dictator, she commiserates with me!!
supervisor and QA? Go w/QA would be my impulse. nm
nm
I report them to their supervisor and if I can't get anywhere, I look for another job and when
I've located one, I give notice with an explanation as to why I'm resigning.
Yes, they do. Call your supervisor.
You can also go online to the website and read the downtime polcy and see that it sounds like your situation constitutes technical downtime.
If you have problems, contact Human Resources.
Have you talked with your supervisor?
Every national I've ever worked for has assigned me a secondary or tertiary account so I never run out of work.
Obviously you do not call the supervisor and
make a lot of small talk and chatter about how wonderful he/she is, what a hard job they have, and find all their points of interest, etc. You have to "butter up" the bosses. You are stuck with the crap and you know it. The ones who can spend part of their day with the small talk are the ones who get ahead.
Can you ask your supervisor for samples of
the ESL doctors' other reports? This will help you can get a handle on what they say frequently.
You have a great attitude. Remember if you can transcribe ESLs, you can transcribe anything. Good luck!
old supervisor put her ex-husbands
with on a rad account because "she was in nursing school" and had learned the terminology by process of "osmosis"
If you are the supervisor why not fire her? If she
isn't carrying her share of the load and was switched from a different department for the same why is she still there?
thanks, neither the IT person nor the supervisor -sm
know the answer, so I said I'd go on the net and try to find out! LOL. Thanks anyways
I asked my supervisor and she did it (nm)
x
Just asked my supervisor this ?......
She basically told me that this could be done in PRIOR versions of Meditech, but can no longer be done. I was told one of the reasons was because the headers and footers were not being done accurately.I did a "test" document in Word and tried to copy and paste and THAT didn't work  I'm not sure if this is true for all Meditech platforms, but seems to be the case with the one I am using. I would be happy to just be able to type the BODY of the report in Word so I can utilize my Stedman's spellcheck software, but does not look like that will be the case. The ONLY good thing so far is that it does work with Instant Text, but even with that I am definitely not producing what I know I am capable of! Very frustrating...
Going into QA, getting a supervisor job or MT teaching job... SM
is easier said than done. A lot of times, transcription supervisors at a hospital are required to be an RHIT, in the old days it was an ART. Took me forever to break into QA. A lot of companies hire you as an MT and tell you they promote from within. And teaching jobs are even tougher to find, they are few and far between.
You best bet, if you choose to stay in the MT business, is to strike out on your own. Start your own online school and charge MTs $1200 or more a pop. Or start your own MT business, but it's hard to do that with the monster services out there buying up every little guy they can sink their claws into.
I've decided coding is the best avenue for me and that's what I've been studying on my own, but it's taking forever because their so much to absorb, not to mention up to date books are MUST in coding and the books are $100 (ICD-9-CM and CPT) and that doesn't include HCPCS book. And if you don't buy the new books every year, you can't pass the test. So I'm trying to do it on my own without paying another school for another education that might end up outsourced overseas anyway.
How to become an MT supervisor/manager?
Just curious from anyone who knows - does this usually require a bachelor's degree and if so, which one? Also, any clue as to the pay? Thanks.
Have supervisor MT sign for them
Have the MT you turn them in to sign for them, then redirect calls to her, saying that she had all of them when you left. Also, I would charge for reprinting, redelivering, etc. I had this happen a LOT with the last local doctor I typed for. I feel for you.
Cant get to it from polycola. My supervisor
x
I did contact my QA supervisor and
she states that she has sent an email to all of QA to make them aware. But that has been said before and each QA person continues to do something different.
Do not put down your supervisor as a reference (sm)
Do not put down that supervisor as a reference. In other words, use your professional references outside your former, problem company. Hopefully your former company is not a small company, so that you can list an HR contact with a note "for employment verification only." And be upfront with recruiters about your situation and the fact that this happens to many employees (not just MTs) from time to time, that you are an excellent professional employee, and unfortunately your former employer has decided to handle it unprofessionally, and so on. A word of caution - do not omit that employer from your resume because the MTSO community is small and recruiters move on to and someone can somewhat easily find out whether you have omitted the employer.
And if you can prove that your former employer is blackballing you, handling employment verification unprofessionally and perhaps even illegally, then confront your former employer about it via a letter that is very serious yet nonthreatening. It's a federal law that former employers are not supposed to tell prospective employers or do anything to let them know that an employee was fired!
I can't see who's working either, but my supervisor can;) sm
I work on a web-based platform that uses word.
Then you go to your supervisor and tell her the conflicting QA...
and see if something changes...
Did you contact your supervisor?
I was on a particularly difficult account when I started with my company. I asked my supervisor if I could IM other people working on the account and she passed the word around. I received e-mail addresses and IMs.
The perfect supervisor
One that allows you to have an "off day" once a while and does not get too personal. One that gives bonuses to those who go above and beyond to help when it's needed.
Our supervisor told us that it was to
more conform to the European way of doing things.
Check with supervisor
Key mapping is determined by the system you are working with. There may be a different key combination. Ask them for a list of functions available for you to use.
Was this approved by your supervisor or is this your own account?
If you pull reports out of sequence without your supervisors knowledge, you are cherry picking and it is wrong. If, however, you have approval or you run your own business, it's still cherry picking but the dynamics surrounding it have changed.
Would try to contact old supervisor or someone you worked with.
qq
it wasn't HR - it was the transcription supervisor
at Kindred that made the decision. I tried going to the director of medical records, but she told me that the transcription supervisor handles that area. So basically it was a waste of time.
I personally am a 'thinging" supervisor..
Are you willing to type and edit when your team has gone even when everybody fusses that you are working too long because *you* are the one who gets to explain to the hospitals, again, why your team has not met TAT? (but many arent willing to type more than their couple hundred lines a day?) Are you willing to work 60 to 80 hours a week doing the grunt stuff that the rest of the MTs dump because they have better things to do? (like, have a life) Do you find it "an interesting challenge" when you are faced with encouraging a group of people who only are here for pocketchange and who when you ask them where a word came from will consistently say "oh..that is what it sounded like he said" and you cannot do a thing about it? Are you willing to tell folks who are higher up than you that no, you cannot ask your team to work more than 70 hours a week because running the people you have into the ground is not the answer to a staffing problem and asking the handful of people who already give more than their share that they need to work harder to make up for the folks who just are here when they want to be?
*Or* maybe you will get to work in a place that has different a organization model and you will just get to sit there and only send out emails. Sometimes, I think either way, as the supervisor, you get to receive the brunt of everyone's anger at the company. I do not know of anyone who has made it out to be very rosy, but I know from my personal experience, it has been more wear and tear on my body and spirit than I ever imagined.. and I had imagined it would be tough.
Good luck to you, we need good supervisors to send out great encouraging emails that make us laugh and give us tools on how to better do our jobs - not everybody needs the encouragement or the tools, but some folks do. Not everyone appreciates it either - often not even the folks who need it! 
I do not think that 8 hour a day supervisor is typical at all.
x
I love my supervisor. She's great!
.
Thanks, I'll talk to my supervisor about it. sm
It's been an awful night and this is only my second week. I have no hair left.
Supervisor mentioned gets things done. sm
If you are an MT who likes to work hard, have a supervisor who is willing to do anything to help you get your line counts up and work with you on scheduling, the one mentioned that the other person did not like is a good fit. She is a very hard worker and very organized. I enjoy working with her.
Ethically, once you recognize the name, you should tell your supervisor that you...
know this person and it wouldn't be right for you to have privy to their private medical record. THat's the rule where I work. I've had my children's principal, fellow co-workers, and people that I know from my husband's place of employment. I return the job and tell my boss to give it to somebody else.
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