I am a Comcast customer (HSI/cable TV) and wonder if I
Posted By: Am needing free long distance. on 2008-07-30
In Reply to:
should go with Comcast for long distance calling. Or, is there a better plan? Vonage perhaps? I have AT&T right now, maybe they have a package that includes free long distance calling.
Signed, Just got a new Job
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Comcast cable has ULD that goes through their cable sm
and there are no limitations. I asked them. They said that you could use the phone 24/7 and it would make no difference. The cable modem has a telephone connection and backup battery in there, all in one unit. If you lose your power, the backup battery kicks in for 12 hours I think they said. I personally was reluctant but it is clearer than Verizon regular phone service. Clear as a bell! It is $39.95 a month. If you have any cable service, you might want to check and see if they have this. This is VOiP protocol but I just have never seen anything that was as clear as theirs.
If Comcast has this, it is my guess that the other cable internet services either have it or will have it in the future. This is fairly new with Comcast.
My telephone service is VOIP, but it s through my cable service, along with my cable internet. .
We have had VOIP for about a year now and I love it. I really can't tell a difference in traditional service, except the price. One of the best calls of my life was to Bellsouth to cancel our service!
Vonage customer
No problems here. I wanted to go through Time Warner, as we already have cable and internet through them, and they display the number on your TV (very cool), but Vonage was still cheaper.
customer service
We tried for five solid weeks to get signed up with Vonage. Wasted well over six full hours over the telephone (we just have a plain old residential house, some question of a second line coming out of the house, but no other complications) with 99% ESL's who could not communicate properly with us. The savings were the carrot in front of our face, which is why we were so patient with having them try to get us set up, but because of one fiasco after another with JUST TRYING TO GET US SET UP, we decided it was not worth it. We will wait until it has been perfected. Also the 9-1-1 was a very important factor, as was Privacy Manager for us. Weigh your options. Best of luck to you.
For customer service.....
Someone filled me in that if (when) you get somebody from overseas, all you have to do is ask them to transfer the call to somebody in the states. That way you don't have to try to decipher what they are trying to say, and you get someone from the U.S. I tried this, and it worked well with no problems.
Those Customer Service Centers
You have to do what I do. Sometimes if I call and I can't understand a word the service rep is saying to me (after telling me his name is Paul), I ask them to send me back to an office in the United States. They generally don't know what to say at that point because they have no scripted answer to that type of question. It gets your point across without having to resort to nastiness (not implying that you were in any way), which I used to resort to and you have stumped them to the point where they generally will return you to the main office which is in the U.S.
Take care and good luck with the doctor.
Up-date from CC offshore customer rep.
Okay, I found a phone number on my statement for thier "Premier" card so I called that number. I asked where the rep was located and she told me Buffulo, NY and her name was Vivian. I got the answer to my question and then told her I had initially called and got hold of a center in the Phillipines but I refused to talk to them. I asked how I could go about lodging a complaint about the company offshoring. She said she could forward the complaint for me but it probably wouldn't do any good. I told her it would do some good if more people did as I was doing and also lodged complaints about offshoring. I explained that in my profession offshoring a a huge problem and that it was only a matter of time before SHE lost her job to offshoring also. I told her to include in my complaint that her bosses worked for me and if I, and others like me, refused to use their services, her boss and the company's management would be looking for new jobs. Vivian told me they have call centers all over the world and I just lucked out using the :"Premier" phone number because I do not have a "Premier" card. She said in the future if I want to get a rep in the US, I will probably have to hang-up and call back, several times maybe, until I got hold of a US rep. (Yeah, right, I am calling the Premier number first thing). But, at least I know what it might take to get a US rep.
I realise even the offshore people are just looking to make a living but what about all the US citizens trying to make a living, only to see their jobs go offshore? And I agree that it is "managament" that is responsible for this, but until we stand up for ourselve, no one else will. Management works for us!! Just like the managment of the MTSOs and even the Nationals have no job without us. It it too easy to say, "Well, just this one time, I will use the foreign call center, One time won't make a difference." But it is that one time, added to your one time and added to her one time, added to my one time and on and on, that WILL make a difference. It is too easy to sit back and wait for someone else to solve the problem. That attitude will get us nowhere but out of work or working for slave wages
I realise even the offshore people are just looking to make a living but what about
Love it, I am a loyal customer
I have had it for over four years with no trouble. They have a 24 hour call-in center. You can also adjust your bandwidth settings on your Vonage account page, which was probably what was giving you internet problems. I have never experienced this. It was probably your equipment or your settings that you should have adjusted.
The only downside is when your cable or DSL is out, so is your phone. This only happens every now and then. Like once every few months. I kept a land line phone for backup in the past for an extra $20 a month, but I no longer needed it so I disconnected it.
You get all features, voicemail, 3-way calling, call-waiting with caller ID. I can't even think of them there are so many. In my opinion, Vonage is the way to go. I guess everyone has their own opinion of the company though.
That's fine, will give them another of their customer
service numbers when they figure this out. At least it has been a quiet day today!
They start calling at 7 a.m. and don't stop calling until sometimes after 11 p.m.
The bill is not late. As a matter of fact, I checked our account status and the payment was there as of noon today. It's actually due on October 23.
It is simply harrassment. They want us to pay check by phone and we refuse. No way in H@!! am I going to give them our banking information.
BOS is just a style guide... do what the customer wants! sm
If my client does not have a preference I go by BOS. If they do state a preference I do what they want. If I feel the *BOS* way is better for proper interpretation of the report, I will advise that, but otherwise what they say is golden. 
I May Get a Radiology Customer and Need Advice
Can anyone advise me on radiology transcription. I've never done it. (I have a small MT service and would try to find someone to do this work)... I'm looking for advice on:
-- Pricing, I understand you usually charge by the page and not the line.
-- Is it advisable to pursue this, since I have never done it. I hear Radiology is "a different animal" - Good/Bad idea as owner of a small service to pursue this?
Thank you,
Dave
they will not provide you with customer support.
I had problems tyring to defend that I should have customer support if I did such a thing. They will help you load XP but they will not give you any customer support afterwards, I never loaded with XP but after telling them the sales person gave me the wrong info (I wanted to make sure I could still use this computer if a company was still with windows XP and the sales person said no problem) This was last summer. After fighting tooth and nail they credited my account. Tell them you want it for a business so that way you get someone who knows what they are talking about, hopefully.
Have to talk to Customer Service. There are only one or two
models available with XP. I got one about a year ago. Saw a post recently that someone had just got one with XP through them, an Inspiron I think, and that they had a few left at that time.
Dedication to customer service? Are they SERIOUS?
x
Here is customer service email
Shame on them for not letting you know would cost $10!!!!!
click the link and send Paypal an email with your question
Maybe call customer support? HA! sm
But if your warranty has run out, they'll charge $20 or more, and as often as not they probably don't know what they're talking about. At least that's been my experience.
Have you installed ANY new software into your laptap lately, such as a new virus protector. They can do really treacherous things to your computer software. If you have, maybe try uninstallling it and see if that helps.
Once I put in a new antivirus and it locked up by browser--years ago, but that's what came to mind.
Just talked to offshore customer service
I just got off the phone to my CC company. The sales rep that answered had no accent but on a hunch I asked where she was located and after much hesitation, she replied she was in the Phillipines. I told her I wanted to speak to a rep. in the US. She put me on hold and a few seconds later returned, asking me why. I told her I was totally against offshoring. Once again I was put on hold and after a long wait, her supervisor got on the line. This was a male with no accent so to be sure I asked him where he was located and again, the answer was the Phillipines. I told him I wanted to speak to a US rep. He asked why and I told him I was against offshoring. He said it was not possible to tranfer me to a US rep. I explained that I had made this same requist before and had been transferred but he said it was not possible this time. I told him I will email the company and try to get a US phone number that way. I will let you all know what happens. I am so angry I could spit.
irrelevant what MTSO charges the customer...
as long as you feel the price they pay you is sufficient for you. nuff said.
working as a customer service rep from home....sm
taking phone calls like orders for things, etc., showed very pregnant woman with little kids with phone headset working on computer . Raved about flexibility, own hours, fit her schedule, blah, blah.... Had to be able to work alone, etc., all the work ethics we have to have, and good typist. Full time, they said pays VERY well, with emphasis on the "very." I think this woman was making 12-15 an hour, can't remember exactly. Said there were about 10,000 women doing it and it is the up and coming thing. Check out the GMA website... I think it was "Women at Work"...... something like that.
purchasing computers with customer service in US?
okay.here it goes. I thought it might be worth asking if anyone know of any companies that sell computers where you don't have to go through customer service outside of the US? TIA.
Call Nicole at customer service...
This is THE best company I have ever dealt with. I downloaded the trial and in a day or two received a very nice personable email from Nicole wanting to know how I liked the Gearplayer. Then my trial ran out before I really got to try it because we had to go out of town so they let me try it an additional 5 days. On my fifth day I had just started working and was so behind because I took my mom for a test. It was last Thursday actually. I placed my order over the phone and was going to have to wait until Monday for the software to come in. Nicole gave me a third extension so I would not lose money and the software arrived the very next day!
I do want to add that when trying the 3rd trial I had the same problem you are having and I called their tech depatment. Mike had me back on within minutes without putting me on hold even one time!
The customer care is unmatched and the product itself has the best sound quality and the settings are so easy to use. I can't recommend them enough. Good luck!
Their customer service is pretty good when you have
s
That's because Dell's customer service is outsourced to India. sm
The guy probably answered yes, yes, yes to all your quesions and didn't understand a single word.
very unhappy verizon customer, i switched about 6 months ago
nm
I wish customer service departments would stop hiring
these people who have this terrible nasal twang of those wannabe CSI Miami blonde bimbos (the so-callled bullet expert). You cannot understand a word they say, everything is nasal and words run together. If doctors ever pick up this habit we are sunk.
Does anyone have a contact # for Medword? They have awful customer service!
After contacting HomeEx I ordered the Absolute Experience tapes through them. I wrote under additional instruction to tell the delivery person "Do Not Knock!"
Today the postman bangs on my door and needs a signature confirmation. If he had those instructions he would have delivered it to the apartment office. If I had been working, I could have lost my job for the backroud noise!
I ordered a 3 CD set and in the enevelope there is only 1 CD and transcripts that do not match it.
The outside cover says Package 1 of 2. Why wouldn't they send 3 CDs and the transcripts in the same package? From the ad it is a "set" of 3 CDs. I go to the website to contact them and I need an invoice # to email them about a shipment! There is no original invoice or copy or anything in my package! I called the # on my package but it's HomeEx not Medword.
Does anyone have a contact #?
Comcast
Just wanted to let everyone know that I just ordered Comcast digital phone service. There are no restrictions. Unlimited is unlimited.
comcast
I've had their phone svc for many months now. the only problem is that when the cable goes out, so does your broadband, phone, everything, so make sure you have a cell phone so you can call in your outage. I'm in Indiana and dialed in to NY and there was never a question about how much I was on it.
Comcast
This is unlimited throughout the country. I could have added international, which there will be a charge for later, but I don't need it. I told them what I do for a living, that I am not speaking to a person but dialing into a dictation system. She had me hold while she checked and came back on telling me "unlimited is unlimited." I could have kissed her!
Comcast
Hmmm...I was told something different.
Comcast
If you have their cable and internet, you get the phone rate for $39.95.
Comcast
I just talked to Comcast out here in Oregon and they told me that if I was in anyway using my phone for any "calls that generated an income" that I would be considered a "business" and there would be a business charge for the "unlimited long distance". So I think in time they will catch up with any of us and it will be the same as ATT, etc. If it generates an income, it is a business. It is like my Comcast internet, they wanted to charge me the "business rate" since I used it for business which was almost double of the "residental rate". So I think right now each area does not know what the other area is doing/saying but once they get up and running if they can ding you extra charges they will. So enjoy it while you can. Patti -- yes I talked to as high up manager as I could. 
Anyone with Comcast and have you
in any way been told you were using the internet too much? One of the consumer advocates here in town yesterday probably about the most upset I have ever heard. Comcast is telling some consumers their internet service is going to be disrupted for using "too much" although when asked how much is too much, saying that is their secret?
comcast
I have comcast as well and never heard such a thing. I am basically on almost 24/7 so this is excessive and never, never heard such a crazy thing!
Comcast
The only high-speed we have in this area IS Comcast. For years, they were slow slow slow, constantly going down. I called them at least several times a week. They finally laid a new cable which has taken care of a lot of the problems but they should be a lot faster still. I called constantly and demanded constant credit on my account (which I got) even though they tried to find excuses such as it must be MY computer, MY lines, MY problem. When I called the utilities commissioner for my state, all MY stuff started working again. If they don't listen, call your utilities commissioner and then send e-mail to Comcast letting them know they will be hearing from them. Maybe that will wake them up.
Comcast
Give up and get on DSL. When Comcast bought out Time Warner, NY internet service went from reliable to having to reset and reboot every morning. I have a friend who has to reset and reboot every few hours. She simply loses internet service in the middle of whatever she is doing. To make matters worse, if you need a tech's help with Comcast, be prepared for a wait. I was told it would take at least a week for a tech to come to my home in spite of my explaining I earned by living over the net and could not possibly afford a week without working.
DSL has been awesome - always reliable, great service. Extremely easy set up. Have NEVER had to call a tech about anything. I would highly recommend this internet provider to everyone.
Comcast
Please overlook typos. Hopefully I am better than that.
Comcast..........
I live in Mississippi..... I've had it since moving to this area, about 10 years. From the get go we've had nothing but up and down service and at the worst possible times...when I'm working!! It will go down without explanation...customer service never has an answer, so after several years of constant problems, I finally found a local supervisor (got his number) and he actually fixed the problem. He sad he wasn't getting the information that this area was having all these problems. Haven't had a lot of problems since, even though it does still ramdonly go down..... we NEVER get advanced warning of anything, ever!! We've still had some problems but nothing like before.
I can't say it's fast, even though that's what they claim it's supposed to be. That has been our only option until recently... now there's DSL but still don't know if this will be any better.
GearPlayer customer service stinks - if you need to reload onto another computer (i.e. you get a new
You have to call them to get a new install code,but first they have to fax you a request sheet to be completed and faxed back,then they have to okay the reinstall and give you a new code. They are NOT available after hours or on weekends, so if you have an emergency such a computer crash,you are out of luck.
They also use tactics based on "sale points" which tease the customer
to the specific area (such as a microwave for $25.00) and then consider that if the customer took 10 additional steps, he would see the microwave he realloy would prefer (say a GE for $69.00) and since the customer is so thrilled with the dirt cheap price of the initial microwave, he purchases the GE microwave which is ACTUALLY PRICED HIGHER THAN OTHER STORES!!!!
Dastardly!
Check your boxes and stuff for some sort of customer service...
I think you got a bad one. Return.
I have/had Comcast phone too
I have Comcast home phone service and it is expensive in my area. It was about $60 a month (including all the taxes & fees) but I only had unlimited calling throughout the east coast, mainly the New England area. I downgraded my phone service to the basics and now I use my cell phone for the majority of my calls, it actually turned out to be cheaper for me to use the cell over the landline. I kept the landline hooked up just for a home phone for emergencies & for ppl to call in to us but for me to make calls, they all go thru the cell.
I originally signed up for Comcast back in 2003. I know they are in stiff competition now with Verizon and both companies are offering better, more competitive rates.
Comcast Update
Comcast digital phone installed today. I cannot believe how clear it is! Luv it!
Adelphia/Comcast
I'm confused too. I was told Adelphia would be changing over to Comcast as well.
I've decided to give Verizon a try though. I'll keep Adelphia during my 30-day trial and see how it goes. I hope the change over to Comcast goes smoothly without too many outages.
Vonage or Comcast
I have had Vonage for about two months now and I have had no problems at all. My friend has it too. I wasn't charged for the modem, and I have two lines with them. They did charge a setup or installation fee of about 42.00, but they give you the first month for free..so I didn't think that was too bad. Most companies do charge some kind of installation fee no matter where you go. I don't use a C-phone or anything though, so I can't say whether there are problems with that or not. If you have Comcast in your area, they now have digital phone with unlimited long distance. Every Comcast phone customer will have it before long, because they are doing away with their regular phone service and switching completely to digital. Which I'm not too happy about, because if your internet connection goes down, then you're stuck with no phone. No more land lines with them. If you have internet and cable through them as well, you can bundle the three and pay 99.00 a month for all 3 services for a year. :O))
Can you even get to the Comcast homepage?
I've tried typing it in manually, have used FireFox and Internet Explorer, and nothing is coming up. Maybe I should fire up the Mac and see if I can get in through Safari.
Comcast Internet
Does anyone use Comcast for broadband. I do, but I can't get onto the Comcast.net website, and email is not coming through Outlook today. I was wondering if the problem is on my end or theirs. I can get to other websites (like this one!), but I'm also having problems with time-outs on many, many other sites, not just Comcast. I'm wondering if anyone else is having a similar problem.
Comcast really stinks.........
I used to have their cable internet here in Cresson, PA, but I have switched to Verizon high-speed DSL, and I absolutely love it. They do have special sign ups, which you can you lock in at that rate, I did! Sure hope you get rid of Comcast! 
Same here, had problems with Comcast
and kept complaining until they finally sent a repair guy that actucally cared. Funny, when he tried to type in differnt web sites just to see how fast everyting was working he had to ask me to do it cause there are hardly any letters on my keys. LOL
Here in Oregon -- Comcast and what we did
I live on a floating home here in Portland and several of us were having that problem with Comcast and it was because the wiring or the cables were old and going bad. Enough of us complained and I went pretty high up to complain and they finally rewired or re-cabled and now have not had a problem in over 3 years. You need to keep complaining, call for a repair man to come out, keep your repair sheets with why they came out, and even if it goes back up get the repair guy out to check things out. The cost of sending them out is quite high for them. But keep calling and complaining, an squeeky wheel does get oiled. I was very nice at first, then started calling locally and losing it a little bit I did get results.
Comcast problems
Is anyone else out there having connectivity issues with Comcast? I was formerly with Insight which was recently bought out by Comcast. Since that change, the connection is often slow, often resulting in timing-out, which means I have to log back in repeatedly. This is making work very difficult. I called Comcast which did no good. I have reset/reconfigured my router and modem, and done just about everything else I can think of . . . all to no avail. I am seriously considering changing to a different internet service provider, but dread going through that process. If anyone has any tips or ideas, please let me know!
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