I May Get a Radiology Customer and Need Advice
Posted By: David on 2007-11-15
In Reply to:
Can anyone advise me on radiology transcription. I've never done it. (I have a small MT service and would try to find someone to do this work)... I'm looking for advice on:
-- Pricing, I understand you usually charge by the page and not the line.
-- Is it advisable to pursue this, since I have never done it. I hear Radiology is "a different animal" - Good/Bad idea as owner of a small service to pursue this?
Thank you,
Dave
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Radiology transcription, what type of reports are considered radiology
I have lot of experience with everything and I would like to know what exactly is considered radiology so I know if I qualify for that type of work? I've had many types that I think qualify for radiology.
Vonage customer
No problems here. I wanted to go through Time Warner, as we already have cable and internet through them, and they display the number on your TV (very cool), but Vonage was still cheaper.
customer service
We tried for five solid weeks to get signed up with Vonage. Wasted well over six full hours over the telephone (we just have a plain old residential house, some question of a second line coming out of the house, but no other complications) with 99% ESL's who could not communicate properly with us. The savings were the carrot in front of our face, which is why we were so patient with having them try to get us set up, but because of one fiasco after another with JUST TRYING TO GET US SET UP, we decided it was not worth it. We will wait until it has been perfected. Also the 9-1-1 was a very important factor, as was Privacy Manager for us. Weigh your options. Best of luck to you.
For customer service.....
Someone filled me in that if (when) you get somebody from overseas, all you have to do is ask them to transfer the call to somebody in the states. That way you don't have to try to decipher what they are trying to say, and you get someone from the U.S. I tried this, and it worked well with no problems.
Those Customer Service Centers
You have to do what I do. Sometimes if I call and I can't understand a word the service rep is saying to me (after telling me his name is Paul), I ask them to send me back to an office in the United States. They generally don't know what to say at that point because they have no scripted answer to that type of question. It gets your point across without having to resort to nastiness (not implying that you were in any way), which I used to resort to and you have stumped them to the point where they generally will return you to the main office which is in the U.S.
Take care and good luck with the doctor.
Up-date from CC offshore customer rep.
Okay, I found a phone number on my statement for thier "Premier" card so I called that number. I asked where the rep was located and she told me Buffulo, NY and her name was Vivian. I got the answer to my question and then told her I had initially called and got hold of a center in the Phillipines but I refused to talk to them. I asked how I could go about lodging a complaint about the company offshoring. She said she could forward the complaint for me but it probably wouldn't do any good. I told her it would do some good if more people did as I was doing and also lodged complaints about offshoring. I explained that in my profession offshoring a a huge problem and that it was only a matter of time before SHE lost her job to offshoring also. I told her to include in my complaint that her bosses worked for me and if I, and others like me, refused to use their services, her boss and the company's management would be looking for new jobs. Vivian told me they have call centers all over the world and I just lucked out using the :"Premier" phone number because I do not have a "Premier" card. She said in the future if I want to get a rep in the US, I will probably have to hang-up and call back, several times maybe, until I got hold of a US rep. (Yeah, right, I am calling the Premier number first thing). But, at least I know what it might take to get a US rep.
I realise even the offshore people are just looking to make a living but what about all the US citizens trying to make a living, only to see their jobs go offshore? And I agree that it is "managament" that is responsible for this, but until we stand up for ourselve, no one else will. Management works for us!! Just like the managment of the MTSOs and even the Nationals have no job without us. It it too easy to say, "Well, just this one time, I will use the foreign call center, One time won't make a difference." But it is that one time, added to your one time and added to her one time, added to my one time and on and on, that WILL make a difference. It is too easy to sit back and wait for someone else to solve the problem. That attitude will get us nowhere but out of work or working for slave wages
I realise even the offshore people are just looking to make a living but what about
Love it, I am a loyal customer
I have had it for over four years with no trouble. They have a 24 hour call-in center. You can also adjust your bandwidth settings on your Vonage account page, which was probably what was giving you internet problems. I have never experienced this. It was probably your equipment or your settings that you should have adjusted.
The only downside is when your cable or DSL is out, so is your phone. This only happens every now and then. Like once every few months. I kept a land line phone for backup in the past for an extra $20 a month, but I no longer needed it so I disconnected it.
You get all features, voicemail, 3-way calling, call-waiting with caller ID. I can't even think of them there are so many. In my opinion, Vonage is the way to go. I guess everyone has their own opinion of the company though.
That's fine, will give them another of their customer
service numbers when they figure this out. At least it has been a quiet day today!
They start calling at 7 a.m. and don't stop calling until sometimes after 11 p.m.
The bill is not late. As a matter of fact, I checked our account status and the payment was there as of noon today. It's actually due on October 23.
It is simply harrassment. They want us to pay check by phone and we refuse. No way in H@!! am I going to give them our banking information.
BOS is just a style guide... do what the customer wants! sm
If my client does not have a preference I go by BOS. If they do state a preference I do what they want. If I feel the *BOS* way is better for proper interpretation of the report, I will advise that, but otherwise what they say is golden. 
they will not provide you with customer support.
I had problems tyring to defend that I should have customer support if I did such a thing. They will help you load XP but they will not give you any customer support afterwards, I never loaded with XP but after telling them the sales person gave me the wrong info (I wanted to make sure I could still use this computer if a company was still with windows XP and the sales person said no problem) This was last summer. After fighting tooth and nail they credited my account. Tell them you want it for a business so that way you get someone who knows what they are talking about, hopefully.
Have to talk to Customer Service. There are only one or two
models available with XP. I got one about a year ago. Saw a post recently that someone had just got one with XP through them, an Inspiron I think, and that they had a few left at that time.
I am a Comcast customer (HSI/cable TV) and wonder if I
should go with Comcast for long distance calling. Or, is there a better plan? Vonage perhaps? I have AT&T right now, maybe they have a package that includes free long distance calling.
Signed, Just got a new Job
Dedication to customer service? Are they SERIOUS?
x
Here is customer service email
Shame on them for not letting you know would cost $10!!!!!
click the link and send Paypal an email with your question
Maybe call customer support? HA! sm
But if your warranty has run out, they'll charge $20 or more, and as often as not they probably don't know what they're talking about. At least that's been my experience.
Have you installed ANY new software into your laptap lately, such as a new virus protector. They can do really treacherous things to your computer software. If you have, maybe try uninstallling it and see if that helps.
Once I put in a new antivirus and it locked up by browser--years ago, but that's what came to mind.
Just talked to offshore customer service
I just got off the phone to my CC company. The sales rep that answered had no accent but on a hunch I asked where she was located and after much hesitation, she replied she was in the Phillipines. I told her I wanted to speak to a rep. in the US. She put me on hold and a few seconds later returned, asking me why. I told her I was totally against offshoring. Once again I was put on hold and after a long wait, her supervisor got on the line. This was a male with no accent so to be sure I asked him where he was located and again, the answer was the Phillipines. I told him I wanted to speak to a US rep. He asked why and I told him I was against offshoring. He said it was not possible to tranfer me to a US rep. I explained that I had made this same requist before and had been transferred but he said it was not possible this time. I told him I will email the company and try to get a US phone number that way. I will let you all know what happens. I am so angry I could spit.
irrelevant what MTSO charges the customer...
as long as you feel the price they pay you is sufficient for you. nuff said.
working as a customer service rep from home....sm
taking phone calls like orders for things, etc., showed very pregnant woman with little kids with phone headset working on computer . Raved about flexibility, own hours, fit her schedule, blah, blah.... Had to be able to work alone, etc., all the work ethics we have to have, and good typist. Full time, they said pays VERY well, with emphasis on the "very." I think this woman was making 12-15 an hour, can't remember exactly. Said there were about 10,000 women doing it and it is the up and coming thing. Check out the GMA website... I think it was "Women at Work"...... something like that.
purchasing computers with customer service in US?
okay.here it goes. I thought it might be worth asking if anyone know of any companies that sell computers where you don't have to go through customer service outside of the US? TIA.
Call Nicole at customer service...
This is THE best company I have ever dealt with. I downloaded the trial and in a day or two received a very nice personable email from Nicole wanting to know how I liked the Gearplayer. Then my trial ran out before I really got to try it because we had to go out of town so they let me try it an additional 5 days. On my fifth day I had just started working and was so behind because I took my mom for a test. It was last Thursday actually. I placed my order over the phone and was going to have to wait until Monday for the software to come in. Nicole gave me a third extension so I would not lose money and the software arrived the very next day!
I do want to add that when trying the 3rd trial I had the same problem you are having and I called their tech depatment. Mike had me back on within minutes without putting me on hold even one time!
The customer care is unmatched and the product itself has the best sound quality and the settings are so easy to use. I can't recommend them enough. Good luck!
Their customer service is pretty good when you have
s
That's because Dell's customer service is outsourced to India. sm
The guy probably answered yes, yes, yes to all your quesions and didn't understand a single word.
very unhappy verizon customer, i switched about 6 months ago
nm
I wish customer service departments would stop hiring
these people who have this terrible nasal twang of those wannabe CSI Miami blonde bimbos (the so-callled bullet expert). You cannot understand a word they say, everything is nasal and words run together. If doctors ever pick up this habit we are sunk.
Does anyone have a contact # for Medword? They have awful customer service!
After contacting HomeEx I ordered the Absolute Experience tapes through them. I wrote under additional instruction to tell the delivery person "Do Not Knock!"
Today the postman bangs on my door and needs a signature confirmation. If he had those instructions he would have delivered it to the apartment office. If I had been working, I could have lost my job for the backroud noise!
I ordered a 3 CD set and in the enevelope there is only 1 CD and transcripts that do not match it.
The outside cover says Package 1 of 2. Why wouldn't they send 3 CDs and the transcripts in the same package? From the ad it is a "set" of 3 CDs. I go to the website to contact them and I need an invoice # to email them about a shipment! There is no original invoice or copy or anything in my package! I called the # on my package but it's HomeEx not Medword.
Does anyone have a contact #?
Advice to YOU..1st learn to spell before insulting poster and trying to give advice...sm
GearPlayer customer service stinks - if you need to reload onto another computer (i.e. you get a new
You have to call them to get a new install code,but first they have to fax you a request sheet to be completed and faxed back,then they have to okay the reinstall and give you a new code. They are NOT available after hours or on weekends, so if you have an emergency such a computer crash,you are out of luck.
They also use tactics based on "sale points" which tease the customer
to the specific area (such as a microwave for $25.00) and then consider that if the customer took 10 additional steps, he would see the microwave he realloy would prefer (say a GE for $69.00) and since the customer is so thrilled with the dirt cheap price of the initial microwave, he purchases the GE microwave which is ACTUALLY PRICED HIGHER THAN OTHER STORES!!!!
Dastardly!
Check your boxes and stuff for some sort of customer service...
I think you got a bad one. Return.
Sound advice from a fellow MT if you want advice or support (sm)
I have been an MT for over 10 years. I also am getting burnt out, tired of my job, day in day. However, I do love transcription and make excellent money at it, have grossed over $50,000 per year the last 5 years. I decided to go back to nursing school and am very happy with my choice. However, over these 10 years of transcription I have had my ups and downs. My biggest issue with being at home working is lack of socialization, being home day in and day out with just the kids and the animals really gets to a person, sure hubby is home at night and thinks working from home is the easy life, thus the return to school and boy has my overall enjoyment of life changed once I realized I was the problem, not everyone else and I needed to find myself again.
Anyway, my biggest advice to you three-fold:
1. Get into counseling for yourself, find out who you are and what your needs are, whether or not you think you need to, I sense you are feeling overwhelmed and need someone other than your family to talk to that can be nonjudgmental to your feelings and needs.
2. If you're only making $100 after you pay preschool you can either keep doing it and be miserable, or quit because you are lucky enough to have a husband who can support the family without your income. (See how fast his mind changes just by losing the income you do have as to whether your job means anything.) Or look for a different company or office that you like more and are more productive if you really want to do transcription (lots of fish in the sea as far as companies).
3. Find a local "mom's" group where you can get out and socialize. MOPS (mother's of preschoolers) is an excellent one that is nationwide, they have a website. Also Mom2Mom is in a lot of areas. They provide a once a week time for moms with kids the same age to get together, socialize, (some offer spirtual guidance some don't) and each week a different mom takes a turn watching everyone else's children at the facility that hosts it so the other moms can talk about things they have in common. Every stay-at-home and work-from-home mom needs to socialize with adults, without their kids, or they will have a nervous breakdown eventually no matter how much they love their kids.
Sorry so long but it does get better but you have to take the first step at making yourself happy.
Like customer service everywhere - people don't care, no self-respect, no respect for.
nm
Dell customer service is overseas. I have had a Dell, a
Toshiba Satellite, and an HP. The Dell was a piece of junk from day 1. The HP hard drive crashed after 4 to 5 years, but otherwise no problems. I bought a Toshiba about 6 months ago and it is okay, nothing special. I was looking at the Sony Viao and the salesman said that some laptops are made to be portable, but that the Sony was not one of them, but the Toshiba was. My keyboard also has a numerical pad on it, but it throws the other keys off a bit, so when I'm in a portable mode and don't have room for an external keyboard it really slows me down. I have a Duo Core processor and notice no difference whatsoever in speed, the number of programs I can have open, etc. I have also noticed that even when I am not on battery power that every so often the battery is charging. I don't know if this is a defect or something that is supposed to happen, but I need to investigate it.
RADIOLOGY
I used to type radiology in-house for patients in nursing homes. After I typed the report, I would fax them to the nursing homes and they would put that report in the patient's chart. Then I would send original report to doc to get signature. After those are signed, they are mailed out to the nursing homes. I am not really too sure why you are asking but hope this helps some. The doc's never read my reports because they trusted me but I am sure they would want to before they put their signature on anything.
Radiology
I currently am typing radiology and have for 27 years. I also have to type in patient information but not in the manner you do. Yor are right, it is extremely time consuming the way you have to do it. You should have some kind of patient log or the information should already put in the template. No, you will not have a high line count in the manner you have to do it. Radiology reports, as you know, can be very short and the time it takes for you to get the information overrides the length of the report.
Radiology Pay.
I was just wondering what other rad MT's are earning out there - and are U paid by report or by line? Which method do U think is better?
Radiology
It is interesting although as mentioned already, it lends itself well to voice recognition (because it is very repetitive) and many of us are currently unemployed because of that technology. Wish I had your experience in today's workplace.
Go for Radiology...
It seems hard at first but after a while they say the same stuff over and over, and don't go into huge detail - many MT's who do it are paid per report (like me), so the bucks can really add up. I've been on the same account for 8 years, no secondary account, never run out of work and find it much more interesting than the usual discharge summaries, H & P's, etc...of course TAT is pretty short, which can be stressful, but overall I love it! At my company radiology accounts are considered the creme d'la creme (sp?) so we are treated with a tad more respect (since we have the cash cows)...try it, you'll like it!
Radiology
Radiology
radiology
I was called by a former client of an old job to work radiology again, but at home this time. What is the going rate for radiology per hour and has anyone used RIS system? Thanks in advance
Radiology...sm
$1.25 per rad report, and the report can be lengthy or a normal report pulled from a list.
Sadly, I just changed MT companies, and I'm only up to 30 reports per day. It's not the terminology or the program - it's because of the dictators! Their voices are are muffled (which may be due to their dictating equipment), they roll the viewer while dictating, bang films, and dictate over each other. I listen to them over and over, trying to hear the words! I've transcribed acute care, and over 15 years of radiology, but never had such a problem with hearing the dictator.
I have noticed too, that when I'm transcribing by myself, I get alot of normal reports pulled from the list. When there's others transcribing, I never get any normal reports at all - they're all really long. That could be one of my problems also.
There are no benefits, but I was told that they do withhold taxes.
I have read in the archives where some rad transcriptionists get paid between $2.00 and $3.00 per report, but I have never seen anywhere near that amount advertised.
Sorry if I got off topic a bit!
radiology job
I noticed on this board a few days ago that Keystrokes was hiring radiology MT. Good luck!
Do I do radiology?
Yes, and about everything except I am not very experienced with oncology, as we have a girl that does strictly that. Thanks
6-7 cpl is very low for Radiology if you
have any experience at all. I work 2 jobs as an IC and make $1.25/report and 1 job as an employee and make $1.25/report. It is best to be paid per report unless you do nothing but MRIs and CTs then per line but not for less than $.10 a line.
Good luck.
radiology
Could some of you who type only radiology tell me approximately how many reports you transcribe per 8-hour shift? Thanks.
radiology
Thanks to all for your replies.
radiology
Do you mind my asking if you are you paid per report or by the line? Also, do you type for a wide variety of radiologists throughout the day? Thanks so much for the info.
no radiology
I do full med rec, acute care. never did radiology, too boring. mostly the big 4, but cardiac caths, EKGs, EEGs, etc. etc. by the way, Earth.
Radiology
In a perfect world where the doc dictates clear, has no marbles in his mouth, doesn''t talk away from the mic, doesn't run the alternator while he's dictating and has no hard accent, you could say that radiology is easy. I've been doing radiology for 30 years-believe me, I've had all kinds of characters dictating and I know what I'm talking about.
Radiology MT Job
Hello,
My name is Jennifer Ruiz and I would love to hear more about any positions you have for radiology MT's working at home.. I currently work at home and have been for the past 9 years doing strictly radiology. Feel free to contact me at 419-534-5552 or jendavidson888@yahoo.com.
Thanks!
ICs who do radiology....can you help?
Anyone out there who does radiology as an IC......can you give me an idea what you make and is it per page or report? I just want anonymous answers....no names needed....but I'm just trying to get some idea of what's fair for a radiology Transcriptionist as an IC. Thanks so much in advance.
radiology pay
By the report in my experience.
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