I've had a few service-oriented business of my own, though (sm)
Posted By: No Time For Rudeness on 2006-06-13
In Reply to: Hostile and negative or Professional and courteous? - ShellyG
they were not in the MT field. I dealt with the rude, hostile and nasty clients by having TWO sets of prices: One, lower set for the easy-to-deal-with people, and another, HIGHER set of prices for the hard-to-deal-with ones. And if they were REALLY negative, they weren't worth working for at ANY price, and I simply referred them to a competitor who did a lousy job, and that I didn't like.
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If you use LecStar as your home/business phone service read this....sm
They had a judge sign a Chapter 7 bankruptcy order on 10/2 and have begun cutting off phone service to residental and business customers. I found out about this when I attempted to make a long distance call today (I had the unlimited long distance home phone plan) and got notification that I had no long distance service available. Upon calling them the representative told me that they're working on cutting phone service to everyone and at any time I could lose service. I've called the "mega" phone service for my area, BellSouth, and signed up to switch hopefully before the line is disconnected by LecStar.
Interestingly I had signed up for their service through a cooperation they had with my power company. The power company just found out yesterday about the bankruptcy and services starting to be cut off and is in the process now of calling every power company customer who had phone service with LecStar and telling them what is happening so that hopefully no one else will be caught off guard with a disconnected phone service.
If you've been in the business
26 years you ought to know how the game is played. The out of work situation isn't exactly something that's just suddenly come up. Those who insist on "sticking to a schedule" are only fooling themselves. One minute out of TAT and up goes the recruiting ads, more fingers are hired and poof, the work is gone. If anyone expects to make a living in MT, then you grab the work when it's there; if you don't someone else will. Sorry, that's just a cold, hard fact of life. No sympathy from here. I don't like having to rearrange my schedule either but I do like getting a decent paycheck.
I've never heard of sales tax being charged for a service, only
for a tangible product.
Ahhh, so you've chosen to work for a service
 There are others who are still gaining their own accounts. Sometimes, you have to seek and you shall find. The larger companies and even smaller for that matter are gaining accounts to prove that voice recognition is not the majority. Just because you chose to take less does not mean that everyone in this profession has. So, your opinions are fine for your situation, but to state that everyone's salary and this profession has gone downhill is simply not true. I, for one, have a lot more now than I have ever had in my lifetime, and I have a lot of experience. The in-house position was holding me back. When you get paid per hour instead of production, it seems you get jipped. If you work production and are good at what you do, it is not too bad of a salary. Everyone has a different situation. MTblab is getting out, which is great for her since she is moving into another phase of her life. Of course, she is going to post that it is a horrible profession because she is not happy with what she has been served. Misery LOVES company. You do have a choice in what type of work you take. If not happy, again, seek and you shall find. I am so happy to be  , because I make the rules. Okay, I am off of my  now. Take care. 
I've noticed a lot of business owners
have their own way of doing things - sometimes too extreme for me. They either have done so long their way - they don't realize things have changed since they started - or they go by the BOS down to the letter - each and every single letter - and possibly your accounts have not followed that closely in the past - or they are just picky as all get out and have a huge ego and want to make you feel inferior. There is also the possibility you may be doing some things 'wrong' - but if you have been in the business for 20 years - cannot be that serious - and obviously you know what you are doing!! I have run into absolutely crazy things in the last year with different MTSOs.... you dont' even want to know!!
No, I've worked in doctor's business office.
That is what the insurance company allows, not what they dictate. Who is to tell the doctor how long he can sit and talk with his patient. It is up to him. True insurance companies get together to decide what is the appropriate amount for the doctor to "charge" for a service but I've literally seen where the doctor sees the patient all of 2 minutes after patient is worked up by techs, but they still get paid for that visit.
I've heard with Dell if you tell them you're a business,
you'll get someone from the US. I already have two HPs but tried it anyway. I used to say home or home office but said I use it for business and still got someone from India but he spoke very, very good English compared to some I've spoken to in the past.
No such luck. The tech wants me to update to the XP service pack 2, but I've heard that can be tr
,
Alert and oriented x 3 is
what I have always typed.
RNs are people oriented
MT is not as easy as most RNs think. They feel with their advanced degrees they can sit down and plug in with no problem as they have the education, experience and medical terminology.
NOT!!!!
It takes years to be a good MT no matter what walk of life you come from.
I've been screwed over by the big phone companies too, but once you switch to a business line,
a lot more options are opened up to you. Talk America has an unlimited long distance business line for $49.95. I've been with them for over a year now. I also tried calling cards, which are an even bigger rip off.
My sup wants alert and oriented x3. I do x 3 (with space) s/m
Am I totally wrong on this one. My theory is, we don't do 3x3 cm - We do 3 cm x 3 cm. So I figure we should put spaces? Get it? Opinions?
Sure am. Hopefully the baby will make her more family oriented! nm
.
We have decided to add this to our current service not have a new service. It will be easier to sm
keep track of and will just be a different department.
It looks like we will work out details over the next 6 months, talking with community college program directors as well as a few of the distance-learning course leaders to work on the recruiting end.
We will train current staff to mentor if they would like to do so and want to work in the office.
We are still working on production requirements, goals to set, pay, benefits and other fine details but we have 6 months to get it all in place with three months to pull it together after that with a tentative start date of 09/01/06. We need to build the building as well, although that is already at the blueprint stage in a spot next to our current office.
We did not want to cause flames and bashing by listing the company name as there are always so many negative people on this site, but we are national with over 200 transcriptionists, located outside of Chicago (40 miles west) and have the best team of transcriptionists around!
We will have an "official" announcement after the first of the new year.
Thank you for all of your feedback and suggestions!
Unfortunately it is legal..so yes it is business and they will continue with bad business practices
x
I made my business your business by posting and...
I totally respect everyone's opinions. It is easier for others on the outside looking in. That's why I pushed the "post reply" button yesterday. I trust my fellow MTs and I know the more I read from you all, the more confident I am becoming. I just need that final push, not from him though. I also wanted to let you all know that the physical abuse while I was pregnant was documented by my doctor and the hospital. I only wish I had known then that it is a felony to abuse a pregnant woman. I also photographed my face from a couple of weeks ago and told several people in my circle. I had such high hopes for us. Now...not so much. I'm not saying that I won't try to get him to church, but I realize that God can only do so much for someone who isn't listening. j
Business is business. Internet forums are
.
My telephone service is VOIP, but it s through my cable service, along with my cable internet. .
We have had VOIP for about a year now and I love it. I really can't tell a difference in traditional service, except the price. One of the best calls of my life was to Bellsouth to cancel our service!
I am not asking for a service, I AM the service looking for recorders
nm
I use EXText with my current job and I've used at a couple of other jobs I've had. I've ne
used DocQscribe, but I have used Meditech, Cerner, Vianeta, the Precyse platform (I can't remember the name), Dolbey, and Lanier platform I think was called Cequence (?).
Out of all the different platforms I have typed on, I have liked EXText the best. In my opinion, it's very user friendly, easy to learn, and I really like ESP which is the built in abbreviation expander. Plus it is very easy to create your own normals which I love. My fingers literally never leave the keyboard because there are macro keys for everything. You can use your mouse if you prefer or learn the function macros. I love it. I think I'm more productive on EXText than with any other platform.
For a business ad?! A business that deals
''Transcriptsis'' x2
''with good track record''
''serve our clients of all sizes'' (I know what they mean, but I just think the wording is funny)
''strive to achieve highest possible quality'' (once again, they never met an 'article' that they didn't hate)
''all departments including H&P...'' (or a comma, for that matter)
Spell as best you can or blank them and keep going. I've passed many tests when I've left blan
s
As you can already see, you've come to the wrong board! By using the word professional, you've
excluded about 99% of the population of "whatever" it is that hangs on these boards. Certainly not professional for sure! But you sure are doing a good thing for someone! Its the thought that counts. Sorry you met the dregs right at the start.
HELP! I've turned my screen sideways, I can't straighten it up. I know I've seen sm
this before, but I can't remember what it is. Do you realize how hard it is to read sideways? TIA.
I've lost track of how many people who've asked about it to NOT
.
I've always verified every line I've typed (I have my ways) -sm
If you're supposed to be paid a certain $/line, that's what you should be getting no matter how they do billing unless of course it's specified in YOUR contract with THEM.
BTW, I've never caught a company cheating me ever.
I've used it. It's the worst piece of crap I've ever seen.
seriously. I wouldn't wish them on my worst enemy, or their Vianeta program. Awful, just awful.
Wait until you've been there six months and if you've improved
quality and quantity, I'd say go ahead and ask. Otherwise I'd say annually... good luck
I've seen the same every place I've done acute care, and
pointing out dangerous or repeated errors (often in normals for goodness sakes!) never got the result I expected. When I would press the issue, supervisors said if the dictators didn't complain, then the mistakes must not matter!
It didn't matter if the MT changed what had been a cardiac med in the beginning of the report to an antifungal by the end - I kid you NOT! One poor girl used facial for fascial and fascial for facial!
I've used a few expanders, and of those I've used, all must be "coded" to get things lik
One thing I do to get around this, is to create a macro and then link the ShortHand command to the macro. It works for me, but I do the same five clients every day and only have about 20 or 30 macros/Shorthand commands that work like this. This may not work well for you if you have lots of formats and hundreds of docs.
I've been doing this doc for many years, so I've learned how to function with him. sm
I can tell what's a stutter, what's another word, what's just an "uh." Years of experience will get you through a lot.
Wouldn't want to do his charts all day, of course, but a few per day aren't bad. I haven't had to send his to review in a long time, but they do take a little longer to shuffle through.
I've worn contacts for 30 years. I've had both
hard and soft. My vision is much better with the soft ones than they were with the hard ones. When I first started trying contacts soft ones were still new and they couldn't get me to 20/20, so I went to hard. Hard were okay until my eyes started changing shape and then I could no longer wear hard ones. The soft should give you better vision as they conform more to the shape of your eye.
I've been a bully; I've been bullied.
I used to sell a lot on eBay. There are some people who buy high-priced items and play games with you. I've had to call them repeatedly, report them to different agencies. It's not fun. You put time and money into the business of selling, and there are people out there who live to manipulate the system and cause trouble.
And, I've been bullied by buyers who made unreasonable demands, insist that they pay by check when you clearly state you don't accept them. It's not fun, and is one of the reasons I don't sell anymore. People!
I've also bought from some sellers who I would not deal with again because of their unprofessional attitude.
But, overall, ebay can be a great place to be.
I've become the man I've always wanted to marry.
I live alone, am 46, never married, no kids, just dogs horses and chickens and just got done building a new house out in the boonies away from the rat race. (Used to live in Manhattan) Couldn't be happier. Selfish maybe, but never out of time, never stressed, and I don't take anything out on others. There's something to be said for being alone but not lonely. I'm not looking for a man to "make me complete." They only sap me of my time, energy and money (how little of it there is with MQ). I consider myself lucky getting to choose my time with friends, and not just stuck with a deadbeat partner. Ladies especially: Be strong and allow yourself to be independent. Any old man will not make you stronger!
It is a service job and they should
help parents with small children and also the elderly. I think a normal healthy person with "more than a bag or 2" should not have them help them out to the car. It causes the cashier to have to bag, therefore delaying the progression of the line.
PS on Cox service
Did anyone ever receive any surprise charges from Cox, as this is what I plan to use to offer online service to others, i.e., long distance, etc.?
Do you have your own service? I ask because
that it is possible, especially since she has some educational background in the medical field. I certainly would not waste money on an MT course in this day and age (at least not if I am gauging the career opportunities available to MTs by what is said on this board).
I am NOT saying that just anyone can sit down and type, and being an MT is as easy as that. We all know that it is not. However, I was able to break into the field almost seven years ago by having a mentor from a local transcription company (I am in GA too, btw). If you are planning to provide her with work and review her work, provide feedback, etc., then there is no reason why she cannot do it, unless she is just not cut out for it, which you would both know pretty quickly. If she is cut out for it, then it sounds like it could be a great opportunity for both of you, if you are wanting to grow your business. If you are not going to do this for her, she will likely have a really hard time finding a job, unless someone else is willing to do so, and if you are working for someone other than yourself, then you likely do not receive a high enough rate to be able to pay her a decent wage and still earn something for editing/mentoring. (Certainly not saying that you don't -- I obviously have no idea what you make, but not many people who are transcribing for others make enough to share that way :).)
My service is actually going to be (sm)
Comcast here in the next couple weeks. Verizon is offering a 30-day free trial. In the meantime I will keep my cable internet just in case I'm not happy with Verizon. My cable internet service has been very frustrating for me, as far as not being available at least once a week for a couple of hours, always during my normal working hours. So, I guess it's worth a try.
ASP Service
Finally :-)I am negotiating with one doctor to be my direct client. For that I need some ASP service where he can dial in as toll free and I can get dictations thru FTP. Anyone please recommend some best ASP with minimum per line cost & reliable. Thx!
do you still do this service?
If so, are you happy without the middle man? Right now I don't have extra money to fall back on so maybe I should work PT with my present company and try do 1 account for now until I feel comfortable doing my own.
So what service do
you use for your car?
Could you tell me what the name of the service is?
You know, if it's "AT&T Small Business Plan" or something. I just want to ask for the right thing. About how much do you pay total for it? Thanks so much for the help!
Which service you are using?
I am interested, if it's .07/min.
Every service does it different.
I have found what is correct with one account, is wrong with another. Also, I try to give them what they want. They hired me for my help with their work and they are the boss. If I feel I am making good money, they can have it the way they want. If they want to be that picky, go ahead, as long as it is worth the money for me.
Have been looking into another service as well (sm)
I have Comcast and it is on and off sometimes, depends on if they are working on it. I am dreading the winter weather, because its out more than its on it seems. I looked into FiOS with Verizon, it is not available here yet, but their high speed is and they want a 2 year contract. Won't go that route to lock myself into something I may not be happy with, if u find something, let me know, but Comcast isn't the answer in Bucks County area
I don't know if it's possible with a service. nm
s
How's that for service?
A strange thing happened today. My husband, who is a hospital-employed MT who works at home, got a phone call from a doc at the hospital. It seems the dictation system was down, but he needed to dictate. He proceeded to dictate over the telephone while hubby transcribed. He dictated both an H&P and an OP note.
It was strange, but kinda cool. 
LD Service
You may want to try magicJack (visit www.magicjack.com) - the service is $20 per year for unlimited long distance. Phone plugs into your PC via USB port.
For the fax service on your
computer, you have to pay a monthly fee which can add up. If you do a lot of faxing, it may pay off. If you do not fax often, just buy a fax machine. Bought one for $39 recently, saved 70% at new egg.
AT&T is the worst service, but what else do you
expect. It is all handled by those dumb east indians that think they have everyone fooled by making up American names.
Not in the service but hubby is...sm
Im sorry that your husband is in such a mess but there are other ways of handling it. My husband is just finishing up a 20-year career and I know very well the things that go on. Your husband should have used his chain of command...that is what it is there for. My guess is he will get a court martial, probably go to the brig for a while, and get a dishonorable discharge.
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