Heartland Information Services
Posted By: Kathy Pearce on 2006-01-04
In Reply to:
I have read all about the difficulties with MQ here. Anyone here have any experience working for Heartland Information Services.
Thanks
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no, I think it's Heartland Information Services
www.heartlandis.com
If it's the Heartland I'm thinking of (and I think it is), last year they fired all their US MTs in one big swoop and sent all the work to India.
When I was at Heartland...
I always found it odd that system/server issues would arise at the beginning of a payperiod and then you would have to work extra just to make up those lines! Really,
I think they had control to do those tech issues, because at the end of the month (billing time) they would offer a crazy bonus - looked good on paper, but the accounts were terrible!
Not to mention not being paid for a tech issue that were HIS's fault!!
Heartland
MQer - Would the person's name be Colette? I have been there, if you decide to go to HIS, watch your back. Believe it or not, MQ is better!
Heartland
I have read the board on Heartland and was wondering if there is anyone out there that likes this company?
Heartland
Sorry, HIS caused brain damage for me - her name is Colleen - I personally met her and she is a backstabbing b....ch!
Heartland
Wondering if anyone has heard anything new on the sale of Heartland. I currently work for them and at times I can be worried about my job. I work as usual, but cannot help for wondering how safe my job is.
I seen a couple things on Heartland even some old ones saying they were over seas owned, which is not true. They are owned by HCR Manor Care and based out of Toledo, Ohio.
Which Heartland?
The one in Oklahoma? Heartlandtranscription.com?
Heartland Transcription
Anybody work for them? Any info on them would be appreciated. thanks!
what happened to heartland?
I am an ex-heartland employee. Manor Care, who owned heartland, tried for nearly 2 years to sell it off because it was losing money for Manor Care. Finally sold out to an Indian company, and yes, everyone was laid off on the US side. A lot of the MTs, QAs, went to MQ. I was a QA and still am for the Q. When I read this stuff about CBay, I get the biggest sense of deja vu. It's nearly the same scenario, the same untruths being told, and it will be those who have their heads in the sand that will be shocked when the end comes. Make plans for the near future, don't get caught unawares, and have faith in yourselves--there are companies out there who will take you, no problem. Just be prepared.
Heartland - the heart of the industry!
Heartland is the best company I've ever worked for in the transcription business.
Check out mtjobs.com, find a post for them, you'll be really glad you did. They are fair, always there to help you. They have great benefits, and one of the few companies where you are not just a number at the other end putting out reports. When I call them, they answer. No automated lines. When I have a problem? They fix it, right now. It doesn't get much better than that. :0)
Heartland requries no fee no deposit..nm
..
I don't work for Heartland, but the line
about the average age of a US transcriptionist being 59 years old is a BUNCH OF CRAP for having to send work overseas. What a crock!!!
Heartland's GEMSTAR is awful...
...it's obvious no real live living, breathing MT ever had anything to do with the design of this software. It is very slow so if you were being paid production pay, you'd be losing money using this gem of a piece of software.
Heartland - lack of work
Heartland never has any work for the US team, know why? They have to keep the Indian MTs overseas busy! Management (former MQ drop outs) try to paint a pretty picture for MTs that the software will get better or the clients are okay. Well the system is horrible and the clients are 110% ESLs!
Heartland is finally purchased...
Spheris purchases Heartland Information Services.. more to come later in the week
the Heartland Layoffs happened before.....sm
 and as long as we have MTStars.....it will not become a thing of the past so quickly!!! Thanks MTStars!!! 
Good Luck Keeping Your Job at Heartland!!!
I think I have had enough! Yes, I admit, I currently work for Heartland and truly thought they wanted a domestic team. I didn't think much of the managment changes and truly thought we (domestic MT team) would be okay even if HIS was sold, well think AGAIN!
We are being fed a load of crap from the new President (Dennis Paulik)!! The below was sent to me annoynomously. I think that all US-based MTs for HIS should up and leave! Why wait, obviously, he has "other" intentions that don't include us - the USA TEAM!!!!!!
Heartland Information Services, Toledo, Ohio, which employs 1,400 to 1,500 foreign transcriptionists in three cities of India, may help explain why. Dennis Paulik, Heartland's vice president of sales and marketing, says that HIPAA standards are applied to all transactions, including anything outsourced. The company leases private, transoceanic lines, so all transactions are encrypted from the time the information leaves the hospital, to the moment it is dispatched from Heartland's U.S. offices to a transcription center in India, until processing is complete and the medical transcript goes back to the hospital.
Paulik says he hears time and again that there aren't enough U.S. transcriptionists, and that those who do still work here are an aging population--the average trained American transcriptionist's age, he says, is about 59 years. It's one reason his company was formed, he says.
"You're going to have a growing need, and fewer transcriptionists," Paulik says. "It reinforces that point that people have just got to go overseas."
Oh yeah? Go to company board and read about Heartland's layoffs.
it's really not fair to tell people to get into this business when it's obvious there's big trouble and the S--- is just starting to hit the fan...
Where are the services that pay 11.5?
I have 18 years of experience, and the most I've been offered is 9 cpl and that's jumping through hoops. 11.5 for a company is just not the norm, sorry!
HIM/services will get you any way they can!
Howwouldtheyliketoreadareportjustlikethisandcodeasfastorbill? Maybe we can charge "air time" for all those times the docs leave us hanging while they figure out what they are going to say.
services
Carol, I have never worked for an on-line service but was thinking of switching. I'm tired of getting screwed by the hospital and cheated on line counts. Which services are you speaking of.
Services
Services Provided as Key Activity of the Business
If a worker provides services that are a key aspect of the business, it is more likely that the business will have the right to direct and control his or her activities. For example, if a law firm hires an attorney, it is likely that it will present the attorney’s work as its own and would have the right to control or direct that work. This would indicate an employer-employee relationship.
Does this mean I am not an IC because my company presents my work as its own and they tell me what platform I have to use?
You keep saying they tried other services?
Why did they try other services if they were so happy with you? Maybe they keep coming back, but one day they may not...
What extra services...
I was wondering if any of you MTSOs, or MTs that work for an MTSO, offer any extra services to your clients? For example, do you do their envelopes and labels as well? Or anything else? Keeping in mind that you are not in the same town and that your employees are not in the office or even same state as you, lol. Thanks for any suggestions!
curious
Yes, small services (sm)
used to pay 11 cpl IC, have now sold out to squids who in turn pay 7-8 cpl.
And services left average 8 cpl, if you're really experienced you'll get 10 or 11 and get such bad dictation you'll get a headache you'll never forget. 
ICs can work for services, as well. nm
nm
Funeral services
I agree. I personally did not attend my first funeral until I was in my mid 20s, even when my beloved grandmother died, it was her wish that we "kids" not attent (age 12 at the time). I have never forced my own son to attend as a child either. I now feel obligated to attend services for husband's family, etc but always dread the whole ordeal, even for just a distant relative, etc. Grateful that my parents also will not be having formal services, just simple cremation. You must do what YOU feel is right for your child and your own situation.
armed services
My sone joined the Navy in his junior year of college. He went in as an officer. They finished paying his college and then sent him for Officers training. He is now teaching nucler physics for them for 4 years and go do something else in the Navy after 4 years to do anything he wants.
Did you get a contract for your services?????
If so check your contract.
if not
Are they normals he supplied you?? If not then are they YOUR MACROS???? If they are then I would think they would be your property. Did he pay for your ShortHand or Office programs or even your spellchecker????? Did he furnish your computer?????
If your answer is repeatedly no then perhaps you should tell him NO money No macros.
Just my humble opinion.
And then company has right to not use services
x
Not being paid for IC services
What steps can I take to collect payment for my services as an IC? Company is ignoring me. The only thing I can think of is to file a complaint with the Better Business Bureau. Hiring a lawyer wouldn't be worth it. Thanks.
Transcend Services
Thanks so much for the information.
When you market your services with a
business name and a business license, it shows the doctors or hospitals that you are representing yourself as a professional business and are not just a homemaker or housewife trying to make a few extra bucks. They will treat you with more respect and take you more seriously, and in turn will be willing to pay you a fair rate as a respectable businesswoman. Think about any business in your community or town. They all first procure a business name and a business license before they open their doors. You may be working from home, but you can will present yourself in this fashion. I would also suggest obtaining a P.O. Box to use as your business address instead of using your home address. Believe me, this works. I have been running a successful small MT business from home for over 20 years now, and I support my entire family on my earnings.
No, these services have not cleared
it with their legal staff. If they did, they would not be advertising IC status and flexible schedules, then presenting a contract that requires Tuesday through Saturday, set hours, or Sunday thru Thursday, set hours. No, no one has to accept a contract, and I certainly would not under those conditions. I bet there are a lot of MTs though who need jobs, don't know the law, and who are willing to accept a contract under those conditions. However, it is ILLEGAL under IRS guidelines. If the national MTSOs have consulted their attorneys, then pray tell why are they hiring ICs, controlling their schedules? Under those circumstances, they are considered employees under the law, and these large nationals KNOW IT. I'd fire my attorney if I was told it was okay to operate under the screen of IRS detection. No, you do not have to shy away from services and find your own accounts. Get real. I subcontract to MTSOs, albeit smaller ones, as an IC, and do not have my own accounts. Right now, I am under contract to only 1, and I am not breaking any IRS laws in doing so.
MRT Services - anyone familiar with them?
Anyone ever heard of MRT Services? I saw them online. Please provide feedback.
Gmrtranscription Services
Good morning,
Has anyone heard of Gmrtranscription Services or Verilogue?
I am testing for a home position and I am curious about their reputation.
They transcribe physician/client interactions for medical marketing research.
Any advice is appreciated.
Kymee
I didn't say they tried other services after
Yep, I know they've used Medquist, MRC, Medifax (long time ago - don't think it's the same Medifax that I think is in existence now) and some local services I won't name because they'd be identifiable by their names. How do I know this? I knew about it before I even went on my own; in fact, that's one of the reasons I did it. I saw a need for QUALITY transcription, not the crap that was coming back from services, and I knew i coulld provide that. Also, I have contacts in the HIM world who told me by name the services they used and what poor quality/turnaround time they were getting.
Transcend services
Has anyone heard of Transcend Services? Is this a good company to work for? I need to find a dependable reliable national co to work for. Thanks for any advice
Medical Dictation Services Inc
Does anyone here work for this company that is based in Gathersburg, MD? If so, I would like to talk to you. I have been away from transcription for a couple years but want to get back into it and am hoping to hear from this company. Any info would be appreciated. Thanks! MSH
and they have offshore services as clients.
t
Southern Transcription Services
Any info on Southern Transcription Services would be helpful.
TIA
Telerecruiting Admin Services
Has anyone worked for Telerecruiting Admin Services, or do you know someone that has. A friend keeps getting email from them, and wants to know if they actually hire or pay people the wages they advertise? TIA.
Transcend Services does (see inside)...
The company website is at: http://www.transcendservices.com
Academy of Business Services
Has anyone ever heard of these people - they are advertising for a conference in my area for people interested in learning medical billing. Does anyone know if they are legit or a scam? Any info would be appreciated.
Services are having to lower their prices, too..sm
I get routinely outbid for work by other services who are willing to do 24 hour TAT and fax or print the reports - all for 11 cents per line...So don't be too sure the services are making all the money either!
Creating a proposal for services
I have been asked to submit a proposal for transcription services for a local imaging facility. The dictation is accessed over the internet and the reports are typed directly into their own system. I am a bit sketchy on how to submit a proposal like this. Can anybody provide me with a "sample." I will be hiring additional subcontractors to help me on this account. I have only been employed as an outside contractor on one-site facilities and dont really know all the wording that is needed. Any help would be greatly appreciated.
Anybody had any experience with tax relief services SM
for back taxes owed, specifically state tax? I owe some back taxes to the state (2005), not much, $1200. Need to come up with it pronto. I saw an ad on TV about tax relief and was wondering if anyone has done this. Thanks.
What bother me is that we all pretty much know this, especially those of us who do QA for services
and know what we are doing. The work is atrociously bad, both from MTs and even from some other QA'ers! So why does it continue to go on? Your guess is as good as mine!
I haven't gotten paid for my services....sm
I was wondering if anyone knew how I should go about getting paid for my services. I provided over $700 worth of services to a social worker and she refuses to pay. I have a signed independent contract with her. I also have all the emails she has sent me promising to pay me. I also have the recent email that she sent that she is not going to pay. I have since sent her 3 letters and emails. She hasn't responded to any of them. I also tried calling all the numbers I had for her and they are all disconnected. She has since quit her job and they don't know where she is. I do know where she works now. I would like to take her to small claims court, as I mentioned it to her in her final notice. I think that is why she disconnected everything. The only address I have for her is a PO Box. Is there anyway I can file a petition at small claims court and have them subpoena her at her job? Please help me. Thanks. 
with some digital phone services--sm
the product you mention, Phone Tools by BVRP, is not able to be used as some digital phone services do not support faxing functions, as of yet.
I use MaxEmail internet fax service. They have a free program for using a limited amount of faxes both outgoing and incoming. They have a Lite service, which I use, for about 10.00 per year, for unlimited incoming and outgoing faxes during that time. I have been VERY satisfied with their service. I have used them for three years.
Actually, there are MTs who have started dictation services sm
I think this practice has mainly involved discharge summaries. Anyway, generating a report from existing documents is just a matter of restating facts that have already been signed off on and placed in the permanent record. It's just a matter of repeating the known facts under different headings and giving the report a different title. If one is not forging a signature or making up information, then what part of this is illegal? Sounds perfectly cut and dried to me. You take the known information, reorganize it under different headings, title the report, and hand it to the doctor for his/her signature.
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