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Serving Over 20,000 US Medical Transcriptionists

Heartland's GEMSTAR is awful...

Posted By: Ohio MT on 2005-09-14
In Reply to: OK, what is the abolute WORST platform - Survey Says

...it's obvious no real live living, breathing MT ever had anything to do with the design of this software.  It is very slow so if you were being paid production pay, you'd be losing money using this gem of a piece of software. 


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gemstar
has anyone worked on gemstar platform
I think we could all stand to learn from the Amish and how they are handling this awful, awful sm

tragedy. I read on a website 2 seperate stories of how the Amish are dealing with this. Yes, they are sad, but they believe that they will (and I do too) see their children again and that they are in a much better place. They have reached out to the gunman's family, visiting the killer's wife and children and offering them forgiveness. I also read that they want to "help" the gunman's family monetarily through a Mennonite fund if they need help! The article contrasted the Amish to other school tragedies where lawsuits were filed and death threats were made against the family members of the ones who committed the murders!


They are such graceful, loving people. Different, yet. Weird? In a way. But you have to admit that without electricity or vehicles to get them around, they obviously live a faith that most of us could only wish we had inside of us. I am a Christian. If a madman entered my children's school and killed them, could I offer forgiveness to their family? I doubt it. Could I weep in peace and silence knowing that I would someday see my children again? Maybe. But I would be a wretched mess and everyone around me would KNOW my suffering.


 


I am learning a great deal about the Amish through this. I used to live near PA where seeing the Amish was a regular occurrence. I thought they were so crazy and weird.....But, it was my own ignorance that made those judgments. They are wonderful, Godly people. I admire them more and more as I continue to read how they are dealing with this awful event!


When I was at Heartland...
I always found it odd that system/server issues would arise at the beginning of a payperiod and then you would have to work extra just to make up those lines! Really,

I think they had control to do those tech issues, because at the end of the month (billing time) they would offer a crazy bonus - looked good on paper, but the accounts were terrible!

Not to mention not being paid for a tech issue that were HIS's fault!!
Heartland
MQer - Would the person's name be Colette? I have been there, if you decide to go to HIS, watch your back. Believe it or not, MQ is better!
Heartland
I have read the board on Heartland and was wondering if there is anyone out there that likes this company?
Heartland
Sorry, HIS caused brain damage for me - her name is Colleen - I personally met her and she is a backstabbing b....ch!
Heartland

Wondering if anyone has heard anything new on the sale of Heartland. I currently work for them and at times I can be worried about my job. I work as usual, but cannot help for wondering how safe my job is.


I seen a couple things on Heartland even some old ones saying they were over seas owned, which is not true. They are owned by HCR Manor Care and based out of Toledo, Ohio.


Which Heartland?
The one in Oklahoma? Heartlandtranscription.com?
Heartland Transcription

Anybody work for them?  Any info on them would be appreciated.  thanks!


what happened to heartland?
I am an ex-heartland employee. Manor Care, who owned heartland, tried for nearly 2 years to sell it off because it was losing money for Manor Care. Finally sold out to an Indian company, and yes, everyone was laid off on the US side. A lot of the MTs, QAs, went to MQ. I was a QA and still am for the Q. When I read this stuff about CBay, I get the biggest sense of deja vu. It's nearly the same scenario, the same untruths being told, and it will be those who have their heads in the sand that will be shocked when the end comes. Make plans for the near future, don't get caught unawares, and have faith in yourselves--there are companies out there who will take you, no problem. Just be prepared.
Heartland - the heart of the industry!
Heartland is the best company I've ever worked for in the transcription business.

Check out mtjobs.com, find a post for them, you'll be really glad you did. They are fair, always there to help you. They have great benefits, and one of the few companies where you are not just a number at the other end putting out reports. When I call them, they answer. No automated lines. When I have a problem? They fix it, right now. It doesn't get much better than that. :0)


Heartland requries no fee no deposit..nm
..
I don't work for Heartland, but the line
about the average age of a US transcriptionist being 59 years old is a BUNCH OF CRAP for having to send work overseas.  What a crock!!!
Heartland - lack of work
Heartland never has any work for the US team, know why? They have to keep the Indian MTs overseas busy! Management (former MQ drop outs) try to paint a pretty picture for MTs that the software will get better or the clients are okay. Well the system is horrible and the clients are 110% ESLs!
Heartland is finally purchased...

Spheris purchases Heartland Information Services.. more to come later in the week


Heartland Information Services

I have read all about the difficulties with MQ here.  Anyone here have any experience working for Heartland Information Services. 


 


Thanks


the Heartland Layoffs happened before.....sm

 and as long as we have MTStars.....it will not become a thing of the past so quickly!!!  Thanks MTStars!!! 


 


 


no, I think it's Heartland Information Services
www.heartlandis.com

If it's the Heartland I'm thinking of (and I think it is), last year they fired all their US MTs in one big swoop and sent all the work to India.
Good Luck Keeping Your Job at Heartland!!!

I think I have had enough! Yes, I admit, I currently work for Heartland and truly thought they wanted a domestic team. I didn't think much of the managment changes and truly thought we (domestic MT team) would be okay even if HIS was sold, well think AGAIN!

We are being fed a load of crap from the new President (Dennis Paulik)!! The below was sent to me annoynomously. I think that all US-based MTs for HIS should up and leave! Why wait, obviously, he has "other" intentions that don't include us - the USA TEAM!!!!!!

Heartland Information Services, Toledo, Ohio, which employs 1,400 to 1,500 foreign transcriptionists in three cities of India, may help explain why. Dennis Paulik, Heartland's vice president of sales and marketing, says that HIPAA standards are applied to all transactions, including anything outsourced. The company leases private, transoceanic lines, so all transactions are encrypted from the time the information leaves the hospital, to the moment it is dispatched from Heartland's U.S. offices to a transcription center in India, until processing is complete and the medical transcript goes back to the hospital.

Paulik says he hears time and again that there aren't enough U.S. transcriptionists, and that those who do still work here are an aging population--the average trained American transcriptionist's age, he says, is about 59 years. It's one reason his company was formed, he says.

"You're going to have a growing need, and fewer transcriptionists," Paulik says. "It reinforces that point that people have just got to go overseas."


Oh yeah? Go to company board and read about Heartland's layoffs.

it's really not fair to tell people to get into this business when it's obvious there's big trouble and the S--- is just starting to hit the fan...


Has anyone else had this awful
If so, any comfort care measures you'd be willing to share? I am really struggling today and don't want to take my OTC meds cause they knock me out. Any home remedies would be GREATLY appreciated. 
i think she looks awful
Maybe it's because I never liked her, but she looks unhealthy since her surgery - like a balloon with air sucked out of it.
Isn't it Awful
Where do you live? Here in NY the heat index is 107. It was already sweltering at 8:00 this morning.
It is awful
I am not even sure how to work the speakerphone option because I did not receive a manual. I did press the transcribe button and at first the sound on the headset was very faint, now it is nonexistent. I had to transcribe with the handset up to my ear and neck crinked to the side. Could only work like that about 2 1/2 hours then had to stop, sound wasn't the greatest on the handset trying to use it to transcribe. DH is going to take it apart tomorrow to see if he can rewire it to external speakers...any other advice would be appreciated before he does that...that option scares me too.
Awful

I think it is awful that you were treated this way.  I know how it feels to be treated as if I am no more important than the next best piece of equipment.  The thing is, they did it because they could.  This is a learning experience for all of us; whenever we make any agreements for extra help, then we must have solid written contracts to indicate the limitations.  I wonder if it would also be a good idea to insert a clause into an original contract with the client (or for the next client) that indicates that you require a minimum of work before they go and hire additional help on the accoun?.  Give them the out of "negotiable", but they will have to discuss any changes with you before adding more MTs to the account for which you have a binding contract. 


I am not a lawyer, but this is my 2 cents.


 


thats awful
my sympathies...geez. if things usually come in 3's, then you're probably in for one more o)

but hang in there. when you're at the bottom, the only place to go is up! this'll help you even more appreciate all the good days!!

hope your son does okay...
They are both awful! nm
nm
awful awful
I was with a company who chose that platform and after a year, I had to get another job.  It never did work right.  I was in management and it was kept from the MTs that it did not count lines right, if it counted them at all. It would not do the headers or footers that the MT did not get paid for when they had to do themselves.  It was down more than up and when you called, seemed like there were only 2 people ever there and we got a lot of "I don't know."  MTs would call in to get help and maybe 4 months later they would get a call back. I hated it and so did my people.  There are many many better out there.  Be sure to ask how long they have had it and if all the bugs are worked out.
Oh, how awful for you! sm
It is sad that they have to do that. Makes it 10 times harder on the patient. I hope you are okay - be strong, (((hugs)))
Until they cut it again, and MQ has an awful
ASR system that requires a lot of correcting. I don't think ASR should pay any less because it takes just as much time.
sounds awful
Sounds awful.  That is how Food 4 Less and Safeway are out here in CA..Disgusting..Everything in boxes and dirty extremely dirty ailes..Just filthy stores..and the produce is awful..flies all around it..I prefer Stater Brothers and Albertsons as they have clean stores..the Wal-Mart near me is a beautiful five year old store, clean, nice employees, however, if it denigrates to what you say, I most certainly will shop elsewhere..Maybe Costco..Or even Smart and Final, which is a great store, just like Costco but you dont have to buy a membership.
It's awful. I'd never recommend it.
x
Wow! That is awful. My first download did take a

but NOTHING like what you experienced (maybe 3-5 minutes instead of almost immediately for me). 


So it probably really depends on where you live, etc., and no good way to predict just how bad it would really be. 


Were your ADT searches really bad too?  Probably took me twice as long as usual, so pretty frustrating, but not totally unbearable.  And the fact that the other reports were downloading in the background while I was working on the current one did make things go smoother than I had expected for the short period of time I lost my DSL and had to use dial-up. 


Thanks I saw that - an awful lot of money
x
How awful for you! My heart goes out to you sm
I am now afraid of dogs not on a leash. I was walking my dogs not so long ago and we were attacked by a loose cannon and the owner was right there, laughing. I put up a much bigger fence and am afraid to walk my dogs anymore. So sorry to hear about your baby.
That's awful. I feel sorry for her.
.
I went to a reception like that once! It was awful! (s/m)
It was at a lovely place up on a hill. But we were having a heat wave, and it was about 104 degrees in the shade. There was a bar, but you had to PAY. But no water, juice or soft drinks were available. There never was ANY food! You could just hear all the rumbling tummies! When I finally felt I'd stayed long enough to have counted as having attended, I finally got up, announced to my table that I was making a McDonald's run, and did anyone want to go with me. I had a whole carload of hungry people, and we brought McDonald's takeout back to others at the reception. A tacky reception calls for a tacky hunger-abatement tactic! Hehe....
That's awful. They aren't like that
at all where I work. It doesn't sound like you are working for one of the highly recommended companies, are you?
That's just awful! I bet it was all unorganized
and full of long pauses, too.

Ridiculous to dictate that long on one report.
Really a nightmare. How awful.
xx
Yes, it is just awful. Someone did the same to me last year.
I don't pray in that sense either, but she needs all the help/energy/thoughts/prayers to whatever high power she can get! The company she worked for is Cbay Systems. Thank you for your response!
That's just awful. I too was without phone SM
service for five days after Katrina, but that was the only time it was out and it's been years and I live in South Florida where there are severe thunder storms. I would be mad as heck too. So sorry.
An awful week!

1.  First I tried a new skin cream to "firm" up. My face turned cherry red, burned, and itched. Nothing helped. My skin now feels like sandpaper.


2. The water pump went in the car.


3. My son was taken to the hospital and has developed a heart problem. He's only 38.


4. My phone-in dictation machine died today. Can't afford the high prices they're asking for another one. I only have 1 doctor and don't know what to do. Any ideas?


5. My husband is still not back to work.


Wish I could retire today!


GASP~ How awful! LOL
x
My goodness!!!!! that's just awful!
We have a group of radiologists that are in our hospital that read our reports. Gosh I can't believe that is happening! How crazy is that! I may end up having to change careers if my job isn't secure. I hate to do that because I have to work to pay the bills so I would be doing school and working full-time, and I have an 11-month old baby that I will hardly get to spend any time with, but I guess I gotta do what I gotta do.
Awful ding
Hi Dave,

If you figure out how to get rid of the awful ding, will you post on here and let us know how you did it?? It's driving me nuts....I HATE it but can't figure out how to get rid of it. Thanks.
Scribe is awful.
It isn't you.
theory on why nationals are so awful

If you think about how much money they spend on computers and equipment, shipment, they need to make sure they are not just hiring any joe who does not know what they are doing and can walk away with a free computer.  That explains the testing that goes on to get hired on with these companies. 


Not only that, being so remote, having so many MTs, they have no time to check references, or to know whether or not you are seasoned or how much experience you might have.  You could lie your way all the way into becoming an MT, they lose clients because of the lousy work from inexperienced MTs, lose money because of the thieves who just want a free pc. 


We seasoned MTs get lost in the blizzard of this.  They are just looking out for themselves, for good reason if you look at it from their perspective. 


not everyone thinks nationals are awful.
i have worked for 4. two were terrible, one was okay, one great.

the one that was okay and the one that was great made you put up a deposit on the computer stuff and if you didn't get it back to them in good shape they kept it. i think that is fair. costs a lot of money to do that.

all 4 of the companies i worked for checked references. i had to test on terms, meds, and then do a transcription test for 3 of the companies.

the 2 that were terrible - i just did not like their software (1 sent me a computer that wouldn't work so they sent another one and it wasn't very fast at all). it wasn't really anything they did. i just didn't care for how their stuff ran.

i think all of them are decent companies. beats the hospitals i've worked for. beats getting in the car for a drive everyday in pantyhose and heels and listening to coworkers gripe about what they're not getting and having to work when they want you to.
how awful for you!! Pit bulls not allowed
.
That is awful. It is sad that pit bulls are bred....

to be this way.  I only wish your yard would have been dog proofed and this wouldn't have happened to your dog.  I know you tried to fix the fence, but apparently it wasn't fixed.  I would hire someone to fix it once and for all or dig down a couple feet and put chicken wire or plywood to stop them from digging and going under.  My sister did this around her chicken coop to keep the coyotes out and it worked.  I have two labs and I would never ever allow them to get out. 


I really am sorry for your loss and it is horrible.  I do feel, though, as responsible pet owners that we all should keep our animals in our own yards whether it is a lab or a pit bull.  I'm very sorry.