Has anyone used Sun Rocket VOIP? If so, how is the voice quality and service? nm

• Has anyone used Sun Rocket VOIP? If so, how is the voice quality and service? nm - Mary
  • Sunrocket - just me

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that in this day and age.  These accounts really must clean up their acts and disallow docs using cell phones, speaker phones, lounging and eating while dictating, ad nauseum.  I can't count how many times my ears hurt for hours after transcribing squealing reports.  And then the poor QA person gets an earful, too!  If I were an MTSO, I'd not accept an account with poor voice.  It's a "garbage in, garbage out" situation.  I've transcribed much clearer dictation on tapes! 

Thank you for your kind comments.  It is really appreciated.  You're admired also!!

I maintain 99% accuracy above on my reports.  However, the original question was regarding personal preference, and I have stated mine, and I respect your opinion as well.  :-)    I do think if I was working in an office or hospital setting, the setup you mentioned might be more profitable in the long run.  There are too many interruptions and such when you have other people running in and out, phones ringing, etc. 

I doubt that anyone but me really cares about the lines per hour it takes for me to do a report.  They just want an accurate report in a timely manner.  I take pride in my work, and would never just slop something out for the sake of the almighty buck.   And, as an added incentive, I work for 2 companies, and one of them has my name on each report.  I don't have a problem with it, but I did think it was a bit unusual at first.

Oh well ... I must confess that what I'd TRULY like is to be paid lots of money to just sit and play Battle Phlinx on Pogo all day long, but as of yet, no such luck.  

keep track of and will just be a different department. 

It looks like we will work out details over the next 6 months, talking with community college program directors as well as a few of the distance-learning course leaders to work on the recruiting end.

We will train current staff to mentor if they would like to do so and want to work in the office.

We are still working on production requirements, goals to set, pay, benefits and other fine details but we have 6 months to get it all in place with three months to pull it together after that with a tentative start date of 09/01/06.  We need to build the building as well, although that is already at the blueprint stage in a spot next to our current office. 

We did not want to cause flames and bashing by listing the company name as there are always so many negative people on this site, but we are national with over 200 transcriptionists, located outside of Chicago (40 miles west) and have the best team of transcriptionists around!

We will have an "official" announcement after the first of the new year. 

Thank you for all of your feedback and suggestions!

And yes, if the power goes out, so does your phone.  Power does not go out that often.  I do have a cell that is a prepay phone for when I'm on the road, etc., so in case of power outage, I can use that as well if I need to.  Just think about it, if the power is out, your not working anyways...

Now I do have a generator as well, so if and when the power does go out, I can get that set up and use that as well. 

Voice quality is just like the regular landline for me although I know some people that have had problems with different services.  It is normally because of a setting that you need to adjust on your end. 

Is it possible to use VOIP as an extra phone line instead of investing in a second land phone line?  I'm going to be working at my mom's a couple days a week.  She has one phone line and DSL.  At my house I only have dial-up. I have an account that requires two phone lines with no DSL, one for dictaphone, one for Meditech.  I really hate to ask her to pay for another land phone line and was wondering if I could use VOIP.  Thanks for any input.   

If you are using Vonage for MT, do you use the residential or small business plan, and how many minutes a month do you use?

Thanks!

I read a little article in one of those free local trade publications which discussed ways of saving money on everyday household costs. VoIP was listed as a way to save a ton of money by using your Net connection for your phone service.

The article didn't explain how it all works. Is anyone doing this? Do you hook up your phone to your cable connection or are you using some speaker system/software on your PC to make calls? I just don't get it. All I know is that they said you can call anywhere in the world and it doesn't matter, it's a fixed inexpensive monthly cost. I also don't know if you trade your landline telephone number for something through thte VoIP service.

So, I'm intrigued but totally in the dark about this concept. TIA!

For anyone using VoIP, do you find that your foot pedal does not always respond? IOW, you lift your foot from the foot pedal and the dictation continues along? Or, you have to press the foot pedal twice to get the system to respond. Sometimes, I'll press the rewind pedal for a second and I'm thrown back to the beginning of the report. --- My C-phone and foot pedal are both  new, so it's not with my equipment. And AT&T says they don't support my equipment (although they were helpful once before).

Any suggestions to resolve the problem?

How good is the quality of the performance of your managers or the guys at the top?   Anybody want to evaluate that?   Can they get their raises based on our evaluation of their quality?  

Let's see now.  Which CEOs were named in lawsuit?  F for quality.  How many managers do we need to give us stupid pep talks?   F for managers.  QA this post MQ and all other nationals who decide they reward us on "quality"   Look in the mirror and fix yourself.

Quality is quality whether an employee or not.