First time on verbatim - must VENT!

Disclaimer: I'm not perfect, never will claim to be...

Now that I've said that...I'm on my first-ever verbatim account, and the QA is making me nuts!

I have more than 20 years as an MT and have been on numerous accounts.  I consider my skills solid, and I've never been on QA more than 3 days on a new account. 

The QA folks are nice and they do a good job.  But the details involved in this account are beyond anything that makes sense to me.  I really don't know if I want to be on an account where I have to sweat each and every character placed on the page.

I'm only in my third day, and I'll give it a couple more.  But if the feedback continues to be along the vein it is now and I can't make some headway, I think I'll have ot throw in the towel.

The last year has been tough for me in this industry; I feel like I've been through the wringer, and just want to find my niche. 

I'm feeling tired and frustrated and insecure about my skills.  And I think verbatim is for the birds!!    Thanks for listening.

• First time on verbatim - must VENT! - NoNameMT
  • verbatim means type was is said; so, what's the problem with QA - can you give an example? no messsage
    • Verbatim means, according to - OTHMT
  • Verbatim stinks! As a MLS, you're educated and trained to edit - where appropriate. It's part of the job! nm V H
    • EDIT? Since when did we have the education - anon
      • Education and instinct. Makes us better than the computer. (nm) - tnmt
  • Verbatim dictation - anon
  • Hate verbatim, also, except - Me
    • Quality and verbatim - anon
      • i bet we work for same company... - sm
        • verbatim, no BOS sm - me2

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I am so frustrated right now I could just scream!  If nobody even makes it to the end of this I will understand, but I'm just livid. 

First of all, I was due my paycheck on the 15th.  I work for a small MTSO, and our checks are frequently late at the end of the month.  (The checks due the last day of the month usually get paid sometime during the first week.  I'm used to that now.) But the paycheck on the 15th is consistently on time.  Our mortgage is due on the 1st with a grace until the 15th.  With the terrible economy and struggling like we tend to do, we usually pay on the 15th.  We save half our checks from the 1st week of the month then pay the mortgage when we both get paid on the 15th so that we don't have to take the huge mortgage hit out of one paycheck but rather spread it out over two.  (Hope that makes sense.)  Well, I was told on Monday that we would PROBABLY be paid by FRIDAY, but that it's not for sure.  Since I won't have my check, and we will be paying after the 15th, we will get a $75 late fee on our mortgage.  Is it too much to expect to be paid ON TIME? 

It gets better.  The very next day after this news, my MTSO emailed me saying that a client was missing 5 patient reports.  She kind of went "high and right" on me saying that she didn't have them, the client didn't have them, I didn't send them, where are they, etc.  I was calm, knowing that I didn't make that mistake.  I went back and found the files.  I sent the files.  I then went back and searched my email until I found the email that contained the missing files.  I forwarded the email in its entirety, complete with headers showing the time and date it was sent, and put in the email what basically amounted to, "The original email contained 20 files, 7 of which were for other clients and 13 of which were from XYZ Ortho.  Since the other clients never complained of missing files, and since XYZ Ortho isn't complaining about the other 8 files, I am confident that you sent the files on to XYZ Ortho and they just lost them."  (Which this client has done over the last four years, losing files that have been sent and then blaming us.) I finished with, "I have forwarded the original email so that you can use this to show the client that the problem is not with their Transcriptionist - don't let them blame us!"

I graciously did not point out what I really wanted to point out, which was that I sent my boss the files like I do every morning.  If the client lost their files, there is still no reason why my boss shouldn't have been able to pull them up from her computer!   

The next day, however, I get a pissy email saying "I never got your original email.  I searched my computer and I searched my computer and the files are not there.  You will have to get a more reliable ISP, because I'm not getting your email.... " She went on to blame me for the problem in SPITE of the fact that I already pointed out that the problem could not possibly have been with me.

Now I'm really cheesed, because either she's just plain dense or she thinks I'm just plain dense.  I wrote back reiterating that I just forwarded her the original email.  She's only missing FIVE files.  The original email contained TWENTY files for DIFFERENT clients (including one that is VERY picky about getting their files back in less than 24 hours -- if they hadn't gotten their files I would have heard about it weeks ago! ).  I told her that why she can't find the five missing files on her computer or in her email is obviously a problem on HER end, but considering that my other clients aren't missing anything and the problem client is only missing a few of the files, the problem clearly is not with me.  I sent the files.  The files were recieved.  What happened next, either with her or with the client, is not something I can control. 

The next day I get an email that said, "Found the problem.  Thanks."

WHAT?  She accuses me of losing files, not sending files, put it on me and then when it's pointed out that she's the one who did something wrong there's no "Sorry I blamed you, it was my fault."  I'm telling you, I am HOT. 

This on top of the fact that I'm not getting paid is the reason why I am currently interviewing for a work-primarily-from-home analyst position with a local company.  I really expect professionalism, and this isn't it! 

If you've made it this far, you deserve a hug.    Thanks for listening!   

The company I work types verbatim as well.  I would not have it any other way.  It is much better than trying to remember 50,000 rules by the BOS!!

Even though you type verbatim does not mean you type all the mistakes the doctor's dictate.  I would NEVER type an error.  When in doubt, it is blanked and sent to QA.

The company I work for is known for their QUALITY and we type VERBATIM on all accounts except stated otherwise in account specifics. 

The poster below who said she shouts it back at the screen gave me a big laugh..Its seems funny.. if we say it, its okay, but don't let a doctor!  I think, "How dare her!" But, I did get a laugh out of it, even though I don't like that word!

After all of your wonderful input, I decided to ask my son if homeschooling would be an option that he would like to try. He did not say yes right off but asked me if I would give him time to think about it for a bit.

He then came back to me and told me that he would like to try it as it "might be helpful for the time being."

I asked him to tell me honestly about his day at school. He dictated, I transcribed. :)

This is what he had to say:

_____________________

"You have to get up way too early to go to the school where you sit around for a half hour and then go into a classroom for 1^st period  (science) where your teacher is not prepared and doesn’t start for a good 15 minutes after the bell rings and then when he finally does start teaching, he doesn’t teach over the material that we learned. He doesn’t keep track of the homework, barely makes us pass it in and tries to give us projects about things he hasn’t taught us.

2^nd period is study hall in the café with 150 people for 45 minutes where the students just talk and the monitors don’t care and the kids that want to get work done can’t because they can’t concentrate.

3^rd period is health. We have all known this stuff since 4^th grade and haven’t learned anything new.

4^th period is math, the only class where we learn something new every day, but we don’t really learn, they just expect us to keep it in our head and then we have a test with only one day review.

5^th Study hall again.

6^th Lunch

7^th Study hall again.

8^th Latin. Latin is fun to learn, it’s a good thing. It would help if the teacher knew how to teach the material. He doesn’t even teach, he just says the words in Latin but, doesn’t give us any meaning and then wants us to translate it into English.

9^th English. I really liked the English teacher I had, but she quit the first week of school. We have had 7 substitute teachers in a 6 week period and haven’t done anything in class, but just sit around while the substitute tries to gather herself.

10^th World Geography. Only good thing that I have actually come across about the high school. The teacher knows how to teach. Best I’ve ever met, very attentive, very energetic and he gets the whole class into discussions.

My overall summary of the high school is that the education isn’t the greatest. The kids are horrible. They like to pick at people. There are all kinds of new kids (coming in from the towns that don’t have their own high school). Everyone is always grouchy. It’s not a really friendly environment at all.

The sophomores, juniors and seniors don’t set a good example. There are only about 10 kids out of sophomores, juniors and seniors that are actually respectable and the rest just talk about partying.

They have bad harrassment at the school with  threatening sexual and physical harrasment and threatening to harm families."

______________________________

In a nutshell, he basically said to me that he wants to get a good education and he honestly would like to be able to meet graduation requirements in less than 4 years because he knows he can do it in less than that, even if it means doubling up on stuff without having to sit around.