Dell's support center

• Just found out that my company is offshoring - Disgusted MT
  • Beg to differ! - sm
    • If we find out that a service outsources offshore, we do NOT allow them to post. - Administrator (sm)
    • What company is this? Sounds like the same song and dance - me again
      • Transcend! - nm
        • Transcend does not send work offshores...sm - Cindy Wellborn/corporate office
  • Offshoring - Also Disgusted
    • What part of the country is your main office in? - me again
  • It is a reality in this business. It is the only way for them to compete, but it - is disgusting.
    • Begging pardon! - Dano
    • If we boycott working for companies that offshore, - disagree
      • in the mean time don't forget to boycott - sm
        • MTStars position is clear. We do not advocate the offshoring of - Administrator (sm)
        • I found some interesting websites the other day. - you got that right!
          • Thanks for the sites. I have a question... - TM
            • Dell's support center - MTness
              • Delta Arilines CS is in India AND - MQ'r
                • I closed my Delta Skymiles account. I won't fly with - $10 to transfer?
              • Yes, I just bought one and the - me
            • LOL I don't know. I do know they transferred their corporate - me again
              • I was having problems with Dell - me
                • Dell support - Sara
                • Dell! - MQ'r
              • Well there have been quite a few things - TM
          • i specifically refinanced my mortgage because my lender transferred my mortgage to a company - sm
  • Can you tell us who it is? (nm) - MT
    • I wish I could, but it would implicate others who don't want to be involved - Disgusted MT
      • wouldn't implicate anybody since you're posting anonymously anyway - unhappy MQ oldtimer
      • What on earth does that mean?? - MQT
        • It means I saw an email stating this, but it was not addressed to me. - Disgusted MT
    • Regarding immigrant status. - Linda
      • Quotation - Trombone
        • Quotation, good men to do nothing. Yes, it's from Edmund Burke. Thanks for the heads-up! - Linda
        • Google has many sites attributing it to Roosevelt. sm - Linda

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By Peter Whoriskey

Washington Post Staff Writer
Thursday, December 11, 2008; Page D01

If you prefer a customer service agent who speaks "American," then computer maker Dell has a deal for you.

Catering to consumers put off by the accents of Bangalore, Manila and other call-center hubs around the globe, Dell will guarantee -- for a price -- that the person who picks up the phone on a support call will be, as company ads mention in bold text, "based in North America."

The Your Tech Team service, with agents in the United States, costs $12.95 a month for customers with a Dell account, or $99 a year for people who buy a new computer. It also promises that wait times will average two minutes or less. Without the upgrade, a customer is likely to get technical help from someone in India, the Philippines or the other places where Dell has operators.

By charging customers extra for a North American voice, Dell's program represents a novel strategy for easing the strains of globalization while maintaining profit, industry officials said.

Occasionally, "we've heard from customers that it's hard to understand a particular accent and that they couldn't understand the instructions they were getting," said Dell spokesman Bob Kaufman. "This illustrates Dell's commitment to customer choice."

for complete article:

http://www.washingtonpost.com/wp-dyn/content/article/2008/12/10/AR2008121003574.html?hpid%3Dtopnews&sub=AR

Make sure you get the extended warranty, again, MAKE SURE YOU GET THE EXTENDED WARRANTY. And, here is why.

My first laptop went out on my, though it was a couple of years old.  Because I had the extended warranty, a service tech came to my house, replaced motherboard, hard drive, heat sink, and keyboard.  He was able to back up everything first and restored it once all the new stuff was in place. 

One of my PCs kept giving some weird blue screen error and I couldn't get to go even in safe mode. I called up Dell, told them the problem, they looked up my extended warranty and they sent someone out to repair it.

Overall, I have been happy with Dell products.  The only drag is that everything Dell sells regarding accessories is proprietary and you have to order it through Dell.  No generic accessories will work.  My suggestion is if you decide to buy a Dell laptop, make sure you get the car power supply and you might even get a 2nd regular power supply because I have been known to leave town and forget the power supply at the house.  Now, I have everything in my laptop bag for when I go out of town and can just throw my laptop in the bag and know everything is there.

Lastly, some Dell laptops require a special aircard to connect to the internet.  I ended up getting a 2 cabled USB air card and I'm glad I did because 2 USB plug ins give better reception than one.

If you have any other questions, please feel free to ask. I'm happy to help.

was a piece of junk, so I'm not the one to ask if you should buy a Dell.   I'd get at least double that processor speed.  My computer is about 10 months old and I have 5 times that, which means that there is probably something faster out now, or soon will be.  It is more than I need for work, but I also use computer to download music/pictures, and a bunch of other stuff.   The Dell I had had 650 mHz and it was slow and that was almost 6 years ago.   You may have to customize anyway to get XP unless you buy one previously owned, which you can also buy from Dell.   It is always a good idea to buy bigger than you need currently just to allow for updates to any software or new software you may add.    You need to also think about tech support.  I know Dell has tech support in India, which can be extremely frustrating.  I don't know that other computer companies don't offshore their tech support, but that would be a question I would ask and find out if there is a locally authorized dealer to handle warranty repairs or if you need to send off the computer.    I would not recommend a Gateway computer and I would not recommend any computer that has a Celeron processor.   They tend to be in all the lower end computers. 

I have LOTS of peripherals on both my laptop and desktop Dells and they certainly didn't come from Dell. You've been misinformed.

I love my Dells.

Attitude has nothing whatsoever to do with "success" these days.  I personally know too many MTs,  working for different companies, with very legitimate complaints and they aren't the cry baby types.  I am a good MT also but what difference does that make if there's no work? I always asked the same question, "Do your MTs run out of work?"   I do not have time to sit around all day waiting to see if there might be some work to do...either I work or I don't.  Every recruiter assured me that there was plenty of work.  They lied.  I have worked now for 2 years for the same company and this time the recruiter told me there was plenty of work and obviously there is or I wouldn't still be there.  If and when I start running out of work with them, I am out of MT period.  So, I guess, I have to revise my first statement a little.  If anyone finds the right company for them, then attitude probably does have everything to do with success.  As for myself, I rarely hear anything from the company I work for other than regularly getting my pay stub that my pay has been direct deposited on time and for the correct amount.  I think some MTs put too much emphasis on line rates.  1500 lines per day at 8.5 cpl comes out to a whole lot more than  200 lines at 15 cpl.  As for my line rate, it isn't terribly impressive but I make as much as I want to make and don't have to kill myself doing it so these days that's about all one can expect IMO.

Has anyone done this?  It looks good....but I need to know before I spend the money. 

Thanks.

Hi,

I was just wondering if anyone had any good/bad info on this company. I can't seem to find much information on them. Thanks.

Jen

For an entire month maybe once or twice a week, I have been bitten by some unknown sneaky bug that leaves a center water blister and a huge red swollen area around the blister, maybe  the size of a half dollar coin.  I have been putting neosporin on it but would love to know what is biting me.  I woke up this morning with 3 extra bites.  I knew about the one on my wrist which has already started to blister.  I am thinking of going to the doctor but don't want to look like a wacko going in for nothing.  However, I absolutely hate insects and they seem to love me with the bites.

The itching  seems to happen when I am in the backyard (lots of trees and bushes).  So, might be getting bit there first then the bites get worse as time goes by.  They leave scabby cicular scars.  The skin looks healed but very dark.

Anyone else with this experience or should I just head to the doctor.  Can't really afford it but tired of the bites and the scars they are leaving.  Thanks.

What was your expeience?  Is it very expensive?  I was thinking about renting a laptop computer to use for work on vacation for a couple of weeks and not ready to invest in purchasing a new laptop yet.  Can you rent things for about a month or do they require longer?

Thanks for any help you guys might give.');>

My computer is an Inspiron 5150... it ran about $1200 and I have had it going on 3 years  now.  Probably more computer than I needed, but I figure if you can afford it  try to get the best, especially since I use it mainly for work and got a tax write off for it. Mine has a CD burner and other stuff which I probably could have done without, but I have been very happy with it.

Dell has been a lemon, no problems with HP.  I do not have a docking station, not really needed unless you plan on moving the laptop a lot without using any of the peripherals such as foot pedal, external keyboard.

Just about any laptop you buy off the shelf will have 256 RAM, I would recommend more if available.  I have a 15" screen, which is pretty standard, although I have seen some with I think 17" screen.   I have a serial port, game port, and USB port.  These are pretty standard too, but you can get adapters for any of these if your computer doesn't have them.

I don't understand why laptops confuse people.  They perform all the same functions as a desktop, come with the same options, just in a smaller package.