Beef about account managers
Posted By: me on 2007-11-10
In Reply to:
I'll say right off which company I'm talking about, it's DTS out of TN. I'm not mad, just at the point of head banging. I'd really like to know what it is that some account managers do and where they get them. I transcribe on several accounts and without fail, not one of them seems to know anything about the account. One particular one, "GK", I'll email with a question and IF she answers back, it will be somebody else's question, an "I don't know" or "where did you read that" (well DUH I read it in the account instructions). You get doctor lists that came out before modern medicine was invented and after requesting new ones 10-20 times, you just give up (some you can't get online). Then you get emails if you leave a blank for a doctor or feedback from QA that they can't find them either. Two accounts are GONE just this month, wonder if this has anything to do with it?
Complete Discussion Below:  marks the location of current message within thread
The messages you are viewing
are archived/old.
To view latest messages and participate in discussions, select
the boards given in left menu
Other related messages found in our database
DQS only does what it is told to do by the account managers -
Whichever company you work for can set up DQS to count lines any way it wants to. Hence, if your line count seems incorrect it has nothing to do with the DQS program itself, but with how the company you work for manipulates how various Keystrokes or lines are counted. The same olds true for how many jobs you pull at one time. Both of these features are able to be manipulated by actual people.
middle managers/acct managers
Most of the time they have no control over what is going on either. They are employees just like the MTs who do what the upper crust tells them to do. They have no control, none of us do....
Another example of how managers
This is part of an e-mail from a QA Manager, for crying out loud!
Please note that when you get feedback from a QA specialist, they go by these guild lines if the account allows and it is of the utmost importance to take note and change transcriptoin style if it does not reflect these guidelines.
Managers are just that - managers
they make schedules, they place people on accounts, and manage workflow. You really don't need to be an MT to do that. I myself would never want that responsibility of handling all the disgruntlement, complaints, sick days, time off, blah, blah, blah. Of late, I notice more companies are going to the concept of having a team lead who also types, handles the schedules, does evaluations, etc. everything that a manager would do. I personally like this arrangement better because they know where you're coming from because they're right there with you. Teamwork really does work best, makes people more productive and is less intimidating.
I'd be right in the managers office. That's just not right.
l
Amphion managers
. . . and if you know the salaries those women make to hound you about line counts, you would flip!
To MTSOs or QA Managers
I recently took over QA for a small company just purchased. Previously there had been essentially no QA rules. If any of you could send me examples of how your QA is set up, the percentages you deduct for errors - common, critical, etc., it would be most appreciated. Any rewards given for high QA or deductions would be appreciated as well.
Most have office managers.
They are the ones who deal with hiring people and services like transcription. Most times the doctor has no idea, and don't want to know. That's why they hire the managers!
What exactly is YOUR beef??
 There's been plenty of people here who said they liked her house, and you're complaining about that. Then you're complaining about the people who don't like her house! Why don't you GET A LIFE?
So I am the one doing the labor and get 8 cpl. Frank and all the managers
need a little something-something for all their "hard" work. We MTs are so 
Of course you second this. That's what MQ managers do. Doesn't make it right
or relevant. Keep putting out those fires of MQ discontent, or at least until the big guns with the lawsuits put out MQ for good.
What a crummy job you have to defend big business against the little guys who are just trying to make a living. Kinda have to sell your soul doncha?
I didn't think former bank managers
made any mistakes.
You misunderstand. I'm overhearing the managers
talking about other employees, and I've told them I can hear them when they do it. So you want me to "get over it" that they talk about other employees in front of me? Am I supposed to get over the facet one of them left a copy of all the employees' pay rates on the printer for hours? What if your info were being leaked around an office where you worked? Would you get over it?
I found a new job, and I'm helping some of the other employees find new ones, too. Seems more logical and helpful than "getting over it."
More like 90% are completely inept managers.
I have one currently who is good but the rest have been the pits, pits, pits. And they're getting worse.
roast beef
I have found the less water you use in the crock pot the better off the roast will be. It makes moisture of its own. I usually just add about 1/4 cup of robust red wine, some seasonings and let it go.
Beef in Wine
Brown roast.
In separate pot cook two onions, two cloves garlic, two stalks celery,chopped, two carrots, in butter until soft. Add to meat. Mix 2 cups of tomato puree and 2 cups red wine. Add a tablespoon of salt, 10 whole peppercorns, 2 bay leaves. Cook on top of stove until tender, about 3 to 4 hours. Do the day before. The next day clean up the meat and slice it. Serve over noodles. It is delicious.
Beef Stew - Yum Yum!
x
To really beef up your expander... sm
read the ShortHand and Instant Text boards at Productivity Talk at http://www.productivitytalk.com/forums/index.php. A lot of the techniques can work in other Expanders as well.
K-Mart managers...Good money! Yes!
You have GOT to be kidding. I don't know about TODAY'S wages, but K-Mart, (or Safeway or Target, etc)managers USED to make GREAT money!! Yes, they DO prefer a 4-year business degree. These are/were not low paying jobs. Minus the business degree, one would have to play "work up" and it could take 20+ years to get up that high. The pay was about 4-6 times higher than a beginning school teacher last I knew.
Because owners, managers, and CEOs are all trying to cut costs
so they can make as much moolah as possible. EVERY OTHER JOB I have ever had provided on the job training, EVEN the salaried professional white collar positions. Going to school or college does NOT train a person to automatically step into a position knowing everything. Nurses, doctors, lawyers, managers, HR directors, personal bankers, vice presidents, all of them had apprenticeships, internships, training, or worked their way up. MT is the only field I know of where nobody is willing to train or mentor newbies. The training at my last MT job consisted of an emailed two-page explanation of how to pull up their jobs. That's it. No account specs, nothing. Go live on day one.
Beef stew in crockpot
They LOVE beef jerky! nm
nm
What's for dinner? Beef stew here.
p
Real Life 'Dilbert-type' Managers
"My boss spent the entire weekend retyping a 25-page proposal that only needed corrections. She claims the disk I gave her was damaged and she couldn't edit it. The disk I gave her was write-protected." (CIO of Dell Computers)
Quote from the Boss: "Teamwork is a lot of people doing what I say." (Marketing executive, Citrix Corporation)
My sister passed away and her funeral was scheduled for Monday. When I told my Boss, he said she died on purpose so that I would have to miss work on the busiest day of the year. He then asked if we could change her burial to Friday. He said, "That would be better for me." (Shipping executive, FTD Florists)
"We know that communication is a problem, but the company is not going to discuss it with the employees." (Switching supervisor, AT&T Long Lines Division)
We recently received a memo from senior management saying: "This is to inform you that a memo will be issued today regarding the memo mentioned above." (Microsoft, Legal Affairs Division)
One day my Boss asked me to submit a status report to him concerning a project I was working on. I asked him if tomorrow would be soon enough. He said, "If I wanted it tomorrow, I would have waited until tomorrow to ask for it!" (New business manager, Hallmark Greeting Cards.)
As director of communications, I was asked to prepare a memo reviewing our company's training programs and materials. In the body of the memo in one of the sentences I mentioned the "pedagogical approach" used by one of the training manuals. The day after I routed the memo to the executive committee, I was called into the HR director's office, and told that the executive vice president wanted me out of the building by lunch. When I asked why, I was told that she wouldn't stand for perverts (pedophiles?) working in her company. Finally, he showed me her copy of the memo, with her demand that I be fired and the word "pedagogical" circled in red. The HR manager was fairly reasonable, and once he looked the word up in his dictionary and made a copy of the definition to send back to her, he told me not to worry. He would take care of it. Two days later, a memo to the entire staff came out directing us that no words which could not be found in the local Sunday newspaper could be used in company memos. A month later, I resigned. In accordance with company policy, I created my resignation memo by pasting words together from the Sunday paper. (Taco Bell Corporation)
"As of tomorrow, employees will only be able to access the building using individual security cards. Pictures will be taken next Wednesday and employees will receive their cards in two weeks."
(This was the winning quote from Fred Dales at Microsoft Corp. in Redmond, WA.)
"What I need is an exact list of specific unknown problems we might encounter."
(Lykes Lines Shipping)
"E-mail is not to be used to pass on information or data. It should be used only for company business."
(Accounting manager, Electric Boat Company)
"This project is so important, we can't let things that are more important interfere with it."
(Advertising/Marketing manager, United Parcel Service)
"Doing it right is no excuse for not meeting the schedule."
(Plant manager, Delco Corporation)
"No one will believe you solved this problem in one day! We've been working on it for months. Now, go act busy for a few weeks and I'll let you know when it's time to tell them."
R&D supervisor, Minnesota Mining and Manufacturing/3M Corp.)
78 and hot beef on mash potatoes and braed.
Yum!
and dog is labeled beef in the chow mein
Do you think it was a round-up because of rabies or at the restaurants, markets, etc., they were having a shortage of "beef?"
I have an aunt in Arizona who had a lot of cats in her neighborhood that kept disappearing too and found out about 2 blocks away at a restaurant, they were the House Special. lol
Personally, I like beef, but if I ever went to see the process of rounding up the cows and how they are committing mass murder of them, I would probably never eat beef again. Strange world all over. Take Care and keep your dogs inside. :)
I'm having a homemade roast beef sub and chips for lunch.
DH can probably BBQ hot dogs and burgers for dinner because I don't feel like cooking.
Dinner help! I have a beef round rump roast.. help!
 any interesting ideas?
outsource overseas...and QA and managers "above" MT, period. It was parallel to the old EdiX
too bad, because they used to be awesome, then lost of lot of people skills and adopted the edix mentality...
I hold no grudges, just giving you my own opinion, my own experience. I moved on and am in a better place...
Leftover beef stew for the men. Veg heads get veg burgers and salad. nm
s
Thank you everyone!! great ideas. curious though as to why beef jerky wouldn't be allowed?? sm
also, i know i have seen insulated boxes before and was wondering if you sent chocolate goodies, would they survive in an insulated box with ice pack? i know it probably takes a few weeks before they receive them.
Grilled beef fajitas with yellow, green, and peppers, red onions,
Meat loaf, mashed potatoes, beef gravy, fried okra.
o
Sweet and Sour Soup, Potstickers, Mandarine Salad, Beef and Broccoli.
Gotta love him.
What is the difference between an acute care account and a multispecialty account??..nm
nm
I've never had a problem switching from account to account.
The problem I had was being switched too soon. If I don't get one account spec solidly in my memory with QA feedback on mistakes before starting another, I get confused. The other problem I had with former jobs was inconsistent QA. One person tells you one thing, another person tells you another.
Lately, I don't have a problem with it. Right now, my binder has 8 account specs (some I've never had to use) and I'm picking up a new weekend job for a while. The terminology and report formats stay basically the same. It's just all those little preferences. LOL
Greek salad, Braised beef plate short ribs with dumplints, fresh steamed corn on the cob and
a banana split without the cherry, I'm on a diet!! HA HA HA HA 
what is your account and specialty on the account?
no one is watching. tell us all about osi.
yea - they meant cooked chicken and rice and cooked beef and rice. its bland too.
x
Look, if I were on an account that
kept me sending more blanks to QA than was allowed to qualify for an incentive program, I would ask for another account or get with a different company.
I've bid off accounts before; I've also changed employers because of this problem.
I've been there. It's not what I wanted so I fished until I got the catch I wanted.
As well, if your dictators are dictating on cell phones, that can be a real source of contention with HIPAA guidelines and they should be reported. I report that when I run across it; I also tell my supervisor I won't do that physician again if he is dictating on a cell phone. I've never been given a problem with that.
Second account........sm
Does your company base full-time status on line count or on hours? If line count, it doesn't matter if you do the work in less than 8 hours. You're still holding up your side of the bargain and you have every right to refuse to work on a crappy second account. Just tell them you've decided that your one account is enough and keep your second job. Same goes for the post below stating co-worker is avoiding taking on second account. Unfair? I give her credit. She's a survivor. We're not the ones who started the game. But many of us are quickly learning how to play.
If your account uses the BOS ...>>>
you use numerals for all numbers (and the old way is to spell out numbers UNDER 10). The BOS says to use numerals for ordinals; 10th, 2nd, etc. BUT, many accounts have their own preferences, so why don't you check to see what yours wants?
My own account
My own accounts been doing them for over 4 years, it is just one office person that says anything. I think that she was having a bad day last week and we about went on a minor screaming match with each other not only over this but some other things. So will let things calm down, check and double check to see if I can figure things out but without showing me, I am in the dark like I explained to her. When nothing comes back you think all is great.
I don't do any of that. I have each account in a SM
separate folder on Word and I just click on the appropriate folder. I do 4 hospitals in one state and two more, plus a local.
I never have gotten anything mixed up that I know of.
Take the account and run!
You really need to ask?
I don't know anything about the account
I am considering an IC position and want to know what is an average rate. I have 9 years experience as an MT and have only wored in a hospital.
Keep that account @ .12 cpl
Keep that account (tell them you will meet or beat the competition). Don't say another word, just keep sending out advertising brochures, etc., until another higher rate really needs you, then tell these cheapskates that your accountant has informed you that not only are you losing money but it isn't fair to those others who do not question your charges nor would they ask you to "cut your rate." I've been in this situation and it has made me very depressed but that's the way these others work, they will undercut you for 1/4 cent, done to me by "friends". Just go along to get along and then you have every right to be the "dumper" instead of the "dumpee." Treat them like a bad boyfriend, until a better one comes along. Had this done to me many times and my only regret is that I let it affect me financially, I used to take the "moral high road" and now I take the "me" high road. If they are thinking only of their wallet, then you should as well if you need the money. Hope this makes sense. Most likely it isn't the docs, just someone in the office trying to say, "See, I saved you some money, so how about a raise?" Don't let them spoil your business accounts receivable, just hang in there and smile a lot.
You must be the OM at this PIA account. (nt)
I am getting .08 on one account and ..sm
.085 for the other acount I work on.
One account, can get only...
250-300 because they are obnoxious. The other account, can get sometimes over 500 lph.
Usually, each account has a
prescribed method of formatting and if you work for a service you should get all of the specifications for formatting in a document when you start working a new account. Inhouse, asking the manager will get you the information you need. It is purely a subjective matter with each and every account; however, AAMT and ASTM are working on best practices in dictation and these of course would include a standardized formatting for all medical records .. making it eaiser for all of us to do our jobs and then ultimately find information in a chart.
|
