Bad. Good pay, but bad accounts and rude people
Posted By: nm on 2005-09-05
In Reply to: TransHealth - mh
stay away IMO
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- TransHealth - mh
- Bad. Good pay, but bad accounts and rude people - nm
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rude people? I would take good pay over polite people any day
Besides that they have never been rude to me and I have been here for almost 2 years. What do you consider a bad account?
I know my account is a little tough, but I am used to it. I am tough!
Rude people? I hardly think so. They are some of the nicest people I have ever worked with. sm
Not just management, but QA as well. No one is rude. They are a very understanding staff. There is one account that is hard but all it takes is getting used to it. Once you are used to it, it is no harder than any other ESL account that you would do anyplace else. I have heard all these things about TH from the archives and I have yet to come across rudeness or any kind of thing that I have read about in the archives. I would definitely pursue them if I were you. I think you will be pleasantly surprised.
yep, people are rude
I've had many experiences in fast food with people thinking they can just talk to me any way they please because i'm behind the register and they are having a bad day.
One place was Dunkin Donuts. This was my first week on the job (I lasted two weeks). These drunk girls came in late one night, and thought it would be fun to pick out doughnuts, have me put them in the box, then change their mind. I was back and forth with this for about 20 minutes, and they were having a good old time. It was humiliating to say the least.
Another was at Jack in the Box. Also my first week, they had me on the front counter AND drive through. That night, unbeknownst to the manager, was the Garth Brooks concert. It was me and the cook, and a line of cars wrapped around the place and in the front. Anyways, since it was just me (getting the orders wrong left and right trying to go fast...people are so picky, wanting no pickle or pickle added, they do not know there is no key on the register for that, so I basically winged it)the people had long waits, and a very angry man and his son pull up and give me an ear full...WE'VE BEEN WAITING 20 MINUTES FOR A COKE AND A DIET COKE...just swearing, yelling, and was just in a rage over this. I tried to apologize, nothing seemed to work, I couldn't calm this guy down. He slams the money down in my hands, i give him his cokes and throw his change at him running out crying. That was the last day I did fast food after working at it for about five years.
Working for the public really stinks, and its no wonder people at McDonalds are so darn rude, I really don't blame them!
Look who is rude here? You or People?
//
It is Aranesp...sorry for the rude people. nm
nm
rude city people
I hear you....twice in the past couple of months I have caught two different SUVs driving through the brush our our very well posted private property. Apparently, they see our property as an off road play land. It certainly is frustrating. I hope they put some scratches in their pretty city SUVs. Wishing for a fence and electric gate or a moat and alligators.
That's very rude and offensive to many people (nm)
nm
You will run across some pretty rude people around here as you've seen...(sm)
but not everyone is like the one above. Welcome. I don't have any of my own clients, but the service I work for recently lost the account I worked on pretty much out of the blue. It's a real shock to have the work yanked from you like that, and I agree it was pretty cowardly for the wife not to just come out and admit when you directly asked. I don't know what to tell you but just wanted you to know that you can expect some real nastiness around here at times, but don't let it keep you away.
Yes people can be rude here, including yourself. You just called
x
Wow, I'm glad I'm not a newbie. You people are rude to newbies.
nm
People will be rude, and impose themselves, as long as you allow it. Once you put your foot down, a
It's just that it's too easy to impose on you. You have to stop them, kindly but firmly. I'm working now, and I cannot do that for you. They learn, they learn.
You're rude. That being said... Some people just work alone for a couple doctors and don't
s
It was rude in nature. 'Thanking' people for cherrypicking was uncalled for.
/
No, out east ... lots of rude people running the show, it seems ... sigh. nm
I agree, nasty and rude people lately, where are the grownups is correct in a former post.
I agree with all you said. I come here sometimes just to share thoughts, experiences, and to really help others as it helps me to help. There are some unnecessary, hurtful responses on here. The admin cannot police all and she should not be expected to. Have a little consideration, people, we are all in the same lifeboat here. As for leaving the profession, think about it. I have been tempted many times, have tried working in other fields but totally boring after hearing all that I've heard as an MT. I can't read a non-fiction book as it all seems so shallow and ridiculous to me. For too many years I have shared the lives of people on a real, non-fictional basis through my work. It is an interesting and informative profession and even doctors are amazed at how much information I have in this little brain of mine. I have on occasion saved many people in my family (including myself) from unnecessary harm or eary intervention. Please think about it before you leave us. As for this board, I llove it except for the nasty posts, but that's life. As we all know, it takes all kinds. Most people here belong in the helping profession. If they're in it for the money, it shows. Character shows up in the positive posts on here. We are, after all, supposed to be in the helping profession, not the kill or be-killed attitude some have. I would say most of us come in here for knowledge, friendship and just plain sharing. If we have a little laugh once in awhile, it helps, but not when it turns into a cat fight. IMHO, of course! 
What they did was they went right ahead and hired a lot of new people for the accounts never taking
into consideration the fact that people were on vacation and totally overloaded the accounts so that is the mentality of the people in Amherst. That is what you are dealing with up there. They need to be replaced by MQ and get people in there that know what they are doing and the only way to do that is get Corporate involved.
Not all accounts are good accounts. One
That should not be the case. Sounds like you need new accountant with strong knowledge of IC deduction. We save a several thousand on what we pay in taxes based on what I can deduct as at home IC, $2000 off the top for what I pay my child to help with office chores, as an example. The measly 7.xx% I pay that an employer would pay is well worth my independence in being my own boss.
Yes,, and this has a huge impact on quality when people get into strange accounts but it keeps QA
busy and ties the work up there then. You just cant put tons of people into unfamiliar accounts and think the quality will be there not to mention the time it takes to do new accounts so you are losing money big time but I guess it is better than nothing. Much better to have familiar accounts for both quality and line capability.
Do you realize they just hired more people for these accounts. What a rip. Sick to death of it and
when you cant work a weekend they say well we will just have to hire more help then.
Where did all the good accounts go?
To India.
LOL, and the good accounts are all taken by favorites (sm)
but they are always looking for experienced MTs for the bad accounts.
Good accounts are given to their buddies,
the ones who can do the hard accounts will never be allowed on anything but a harder account. And, of course, the ones on the easier accounts get raises and praises because they can get so much work done. Then there are those MTSO who give their buddies the accounts that use a lot of normals or work types that produce a much higher line rate.
It is much more prevalent in smaller companies that the really big ones, or in those companies that started small and knew their MTs personally.
Good accounts are going overseas
How ironic!
Good way to keep her accounts. SOMEONE has to read this stuff over
EVERYONE makes mistakes.
Good accounts and plenty of work. sm
PT line count is 6000 per pay period; FT is 12000.
Does anyone have any good, realistic advice for working on 60 different accounts!?...(exaggeration)
but I am really getting frustrated. I left a company who bumped me off my ERs (which I did for over a year and were my 'bread-and-butter', and the more I complained or asked about it, the worst dictation I got, etc. This was a change of management in which that company went down-hill fast, anyway, as far as the treatment of MTs.
so I left, and now at the 'new' company I am still doing 5, 6 accounts. Forget ERs, I am told.
the question is, I am working on so many accounts, and even accounts with different management, different QA. I am embarrassed to mention I just did a report using the SPECS FROM THE WRONG ACCOUNT. Luckily, I had sent the report to QA, but I get a note from the QA like 'read the specs' (stupid) is how it sounded. Yeah, I did, but for the wrong account.
these companies do not see how making people work on so many accounts is going to be huge negative for them in the long-run. they risk mistakes like this, not me.
how does one keep it all straight, and why do we have to? the only people who are having success, are people who will take any kind of abuse, it seems, and are just making the best of it. does that mean only the aggressive will survive in this business? this gets more ridiculous all the time.
not to mention, pay and money - LIVELIHOOD - severely diminishes the second week of pay-week. anyone else notice that? first week I am flying on the primary, second week in I am like getting scraps, working on 4, 5,6 accounts - there goes all I worked for in the first week.
so these ladies typing 300+ lines/hour and making $50 thou a year, like so many boast on here, how,where, when ???? I am not getting it, and I am a 99-100% quality MT, working 35 hours/week. every company I have worked with, my paycheck is totally dependent on the manager, period.
1 main and 1 backup. You can't get good speed going with too many accounts. Scratch that crap! nm
,
accounts. Pay own taxes & insurance, charge to cover it all & to pay yourself a good salary.
nm
not good with people either, so that really
The thought of working for the public just makes me cringe. How do waitresses, cashiers, etc., put on that happy face all day long? Props to them.
Some people (definitely NOT me) are good at SM
ESLs and know that companies will usually pay more per line for ESL accounts.
I personally would want to commit hari kari (sp?) if I had to do ESLs day in and day out. JMHO.
Chickadee
YEP, and some people have good taste and....sm
and some others have NO taste/class....*lol*
Yes there are people actually good enough to hit 98% accuracy. Happens every day!!!!! sm
QA has only become a real job in the last 10 years. Before that there was 1 QA person for every roughly 100 MTs!!!
Of course it was - too many people still believe we went there for a good reason. nm
x
what some people have to do to feel good about themselves
"What do you all do when you have to type an expletive? I am working on an account where this comes up often. I refuse to type the actual expletive so I usually just put (expletive) and go on. No one has ever said anything, but I was curious as to what everyone else does."
That was my ORIGINAL POST. I wanted to know what any other MT in the field did regarding expletives. I didn't ask you to judge my character. I didn't need anyone telling me to "put my big girl panties on." All I was looking for was for you all to tell me what you did in that situation. I guess it makes you feel good to pound on a person rather than address the inital question - if that's what you need to do, then so be it. I am not new to the field. Been an MT for over 10 years and have never typed an expletive, though it hasn't come up often. Found this board and am mostly a lurker and thought I would finally run it by some others. Should have just kept it to myself. No wonder I like being an MT - you don't have to deal with other people very often.
Go ahead and feed the piranhas if that's what gets you through your day.
I know people who have not had such good luck online
But good for you!!!
Good 4U! Fellow people-pleaser here LOL.nm
Thank you, sounds like you work for good people....
I think no matter where you go it has its little ups and downs. Have a good day and thank you for responding.
Of course, it is only as good as the people entering the data...
Also, when computers make mistakes, or are hit with malicious worms or viruses, etc., it could be devastating, could it not?
Also, more and more lately we are noticing actually a lot more mistakes with things that are automated, and once there is an error, it has been extremely difficult to get it corrected. Such as - errors at the DMV (?), errors in our car computer (? - again, it is always a mystery when trying to get things fixed), lets see, then there is the mixup with our phone number that belongs to about three other people (still not fixed because we are told it is all done on computer (?)...
Also, who takes responsiblity when there is an error, because with everything automated, there seems to be little or no accountability - you can hardly get through to real people in a lot of businesses today.
The idea of technology is awesome; however human error will always have an affect...
my humble opinion and just an observation. most information still has to be entered by humans. perhaps we will be obsolete.
Good advice but some people refuse to
split "amicably." I know for a fact in my case it would be a blame game and a huge mess. Been there many times and resorted to other ways of handling it. I wonder if what you suggested would still work for me?
Not the OP but helped by your advice.
Thanks,
me
Good advice. I wish more service IT people (sm)
that I have met were more helpful. They should realize that faster PCs = happier and more productive MTs = more $$$ for company and maybe an increase in his own pay! KWIM?
I have had the good, the bad and the ugly in QA people in the past sm
It shapes the way I do my job, on both sides of the equation.
Right now, I am teaching an MT to do acute care with my feedback. I must be doing something right (she is too and trying very hard) because she is progressing so nicely. She does rad too and she said that my help is making her a better rad MT as well.
I so rarely send anything to QA at my other FT job and I had to send one yesterday, the first in over a month! I was so p o 'd, but the doctor threw some obscure equipment at me and I had 7 blanks, but that was for only 3 words I could not document well enough to suit me. My favorite QA gal grabbed it and gave me some feedback on the words and she went on to tell me what a good job I did (not!) because she said that most MTs have 10 to 20 blanks for this same doctor. I almost never have a blank with him, but this one time...it was a complex lower extremity interventional vascular procedure and I am not up on the equipment for those just yet with the switch to cardiovascular from OP notes. I felt like a fool, but she was great.
I have some really awful ones and there is one in particular who comes to mind because of her extremely condescending and childish manner. I actually have the QA position for a gal who was fired because of a similar attitude problem.
As QA, we are around to be the MT's safety net. We here for an extra set of ears so that the document is as full and correct as possible. Providing feedback helps an MT so that the quantity of their work going to QA will diminish. If you really want a justification for your existence as a QA, it is in the number of blanks you fill in and low numbers of jobs you have to review. IT IS NOT a promotion! IT IS NOT job advancement! It is using the knowledge you have gained to help others.
I can sort of understand the attitude because MTs seem to be having more issues with quality than they used to, or so it seems to me. The quality most lacking is a sincere wish to do the job well.
Nice people, good price
Well, thank you for that. It's about time we get some decent service and good prices on equipment for the work we do. Maybe things are changing for the better. Do ya think????
Good grief people, what;s up with all this drizzle stuff??
You people are having a real good time condemning me....
Don't you know that you can DEACTIVATE your current OS when you upgrade to the next level? Obviously not. But then, most people here don't seem to be all that computer literate. I asked a couple of computer questions below which got absolutely NO answer.
Don't go jumping to conclusions that someone is a "scammer" and "ruining it for everyone else" until you do your homework.
How about zillions of accounts. MQ has these accounts so overloaded even the new hires dont have any
work. I would love to read some of these reports and then they expect perfect QA and no blanks. Did they lose their minds completely.
What I think is so sad is that people may give up good jobs to go there to find out these things all
to late. The newbies can learn and use MQ and move on which they do but of course the clients suffer then with all the people learning on them but this is what MQ causes and when they lose clients with poor quality or people that just throw out work then they caused their own problems. You cant keep good MTs with no work I dont care what incentives you offer because they mean nothing with no work ABSOLUTELY NOTHING. I wish people would understand that when MQ hires them.
well oldtime, I'll bet that you have good work ethics. But, people like you are far and few in
6 to 8 MTs only a couple actually work out. That is an absolute shame, but it's the truth. How do I know this? Because I surveyed several services asking the very same question to each and this is what the averages were. Of course, someone here will whine about how many services I surveyed, were they friend, etc., but I can say with absolute certainty that I was completely fair in my end figures.
My attorney tells me "A contract is only as good as the two people who sign it." nm
x
Never had this happen either. Email the SH people. They're very prompt with help. Good
s
Yeah, but good times or bad, people still get sick, hurt
I do mainly pediatric oncology, orthopedics and GI, and it seems to be increasing, not slowing down.
oh good grief. Haven't we heard enuf of this? Educated people are just
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