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BOS is just a style guide... do what the customer wants! sm

Posted By: Deb - nm on 2007-10-26
In Reply to: My sup wants alert and oriented x3. I do x 3 (with space) s/m - Help

If my client does not have a preference I go by BOS.  If they do state a preference I do what they want.  If I feel the *BOS* way is better for proper interpretation of the report, I will advise that, but otherwise what they say is golden. 


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This is actually according to the AMA style guide
AHDI and JCAHO are just following the AMA.
Actually, there is another style guide for MTs (sm)
Medical Transcription Guide: Do's and Don'ts by Marcy O. Diehl ... it differs regarding some style advice so one wouldn't be 100% BOS compliant, but it's a good guide, nonetheless.
Please tell me where you found this in the style guide. sm
I don't find anything like that in the BOS 2.  Thank you.
State abbreviations. Is there some style guide in LT or MT

where they don't use the postal code standard of two caps; i.e. CA instead of CA for California?

I immediately delete any application that comes to me if it contains gross error. I'm just blown away when I see MTs and LTs with 5+ years of experience who use the "Ca" formatting. Before I blast away this latest applicant, I thought I'd stop to check if there's something out there that I'm unaware of. Out of the 12+ resumes I'm getting a day lately, at least two will contain this error so now I'm questioning myself.


 


 


 


AAMT Style Guide!!! (Phooey)
Is there a "quick" style guide available on the net?  I don't have time to pick up an AAMT Book of Style before I test.  I've done this for 30+ years and have never been corrected by the physicians but this national company wants things done in the AAMT standard.  Every physician I've ever transcribed for asked me NOT to change a thing and AAMT style be dam--d.  But, nationals have their own way of doing things (testing!) and while I certainly know what I'm doing - I'm not sure that I'll do it the "AAMT way".  So, any help you can give me is appreciated!
QA says per AAMT style guide non Hodgkin lymphoma not non-Hodgkin. sm
I have always used the dash and all my resource material uses the dash.  Any thoughts out there?
Please ask style questions on the Style board.
/
Vonage customer
No problems here. I wanted to go through Time Warner, as we already have cable and internet through them, and they display the number on your TV (very cool), but Vonage was still cheaper.
customer service

We tried for five solid weeks to get signed up with Vonage.  Wasted well over six full hours over the telephone (we just have a plain old residential house, some question of a second line coming out of the house, but no other complications) with 99% ESL's who could not communicate properly with us.  The savings were the carrot in front of our face, which is why we were so patient with having them try to get us set up, but because of one fiasco after another with JUST TRYING TO GET US SET UP, we decided it was not worth it.  We will wait until it has been perfected.  Also the 9-1-1 was a very important factor, as was Privacy Manager for us.    Weigh your options.  Best of luck to you.


For customer service.....
Someone filled me in that if (when) you get somebody from overseas, all you have to do is ask them to transfer the call to somebody in the states.  That way you don't have to try to decipher what they are trying to say, and you get someone from the U.S.  I tried this, and it worked well with no problems. 
Those Customer Service Centers
You have to do what I do. Sometimes if I call and I can't understand a word the service rep is saying to me (after telling me his name is Paul), I ask them to send me back to an office in the United States. They generally don't know what to say at that point because they have no scripted answer to that type of question. It gets your point across without having to resort to nastiness (not implying that you were in any way), which I used to resort to and you have stumped them to the point where they generally will return you to the main office which is in the U.S.

Take care and good luck with the doctor.
Up-date from CC offshore customer rep.

Okay, I found a phone number on my statement for thier "Premier" card so I called that number.  I asked where the rep was located and she told me Buffulo, NY and her name was Vivian.  I got the answer to my question and then told her I had initially called and got hold of a center in the Phillipines but I refused to talk to them.  I asked how I could go about lodging a complaint about the company offshoring.  She said she could forward the complaint for me but it probably wouldn't do any good.  I told her it would do some good if more people did as I was doing and also lodged complaints about offshoring.  I explained that in my profession offshoring a a huge problem and that it was only a matter of time before SHE lost her job to offshoring also.  I told her to include in my complaint that her bosses worked for  me and if I, and others like me, refused to use their services, her boss and the company's management would be looking for new jobs.  Vivian told me they have call centers all over the world and I just lucked out using the :"Premier"  phone number because I do not have a "Premier" card.  She said in the future if I want to get a rep in the US, I will probably have to hang-up and call back, several times maybe, until I got hold of a US rep.  (Yeah, right, I am calling the Premier number first thing).  But, at least I know what it might take to get a US rep.



I realise even the offshore people are just looking to make a living but what about all the US citizens trying to make a living, only to see their jobs go offshore? And I agree that it is "managament" that is responsible for this, but until we stand up for ourselve, no one else will.  Management works for us!!  Just like the managment of the MTSOs and even the Nationals have no job without us.  It it too easy to say, "Well, just this one time, I will use the foreign call center,  One time won't make a difference."  But it is that one time, added to your one time and added to her one time, added to my one time and on and on, that WILL make a difference.  It is too easy to sit back and wait for someone else to solve the problem.  That attitude will get us nowhere but out of work or working for slave wages




I realise even the offshore people are just looking to make a living but what about


Love it, I am a loyal customer
I have had it for over four years with no trouble. They have a 24 hour call-in center. You can also adjust your bandwidth settings on your Vonage account page, which was probably what was giving you internet problems. I have never experienced this. It was probably your equipment or your settings that you should have adjusted.

The only downside is when your cable or DSL is out, so is your phone. This only happens every now and then. Like once every few months. I kept a land line phone for backup in the past for an extra $20 a month, but I no longer needed it so I disconnected it.

You get all features, voicemail, 3-way calling, call-waiting with caller ID. I can't even think of them there are so many. In my opinion, Vonage is the way to go. I guess everyone has their own opinion of the company though.
That's fine, will give them another of their customer
service numbers when they figure this out. At least it has been a quiet day today!

They start calling at 7 a.m. and don't stop calling until sometimes after 11 p.m.

The bill is not late. As a matter of fact, I checked our account status and the payment was there as of noon today. It's actually due on October 23.

It is simply harrassment. They want us to pay check by phone and we refuse. No way in H@!! am I going to give them our banking information.
I May Get a Radiology Customer and Need Advice

 


Can anyone advise me on radiology transcription. I've never done it. (I have a small MT service and would try to find someone to do this work)... I'm looking for advice on:


-- Pricing, I understand you usually charge by the page and not the line.


-- Is it advisable to pursue this, since I have never done it. I hear Radiology is "a different animal" - Good/Bad idea as owner of a small service to pursue this? 


Thank you,


Dave


they will not provide you with customer support.
I had problems tyring to defend that I should have customer support if I did such a thing. They will help you load XP but they will not give you any customer support afterwards, I never loaded with XP but after telling them the sales person gave me the wrong info (I wanted to make sure I could still use this computer if a company was still with windows XP and the sales person said no problem)  This was last summer.  After fighting tooth and nail they credited my account.  Tell them you want it for a business so that way you get someone who knows what they are talking about, hopefully. 
Have to talk to Customer Service. There are only one or two
models available with XP. I got one about a year ago. Saw a post recently that someone had just got one with XP through them, an Inspiron I think, and that they had a few left at that time.
I am a Comcast customer (HSI/cable TV) and wonder if I

should go with Comcast for long distance calling.   Or, is there a better plan?  Vonage perhaps?  I have AT&T right now, maybe they have a package that includes free long distance calling. 


Signed, Just got a new Job


Dedication to customer service? Are they SERIOUS?
x
Here is customer service email

Shame on them for not letting you know would cost $10!!!!!


click the link and send Paypal an email with your question


Maybe call customer support? HA! sm
But if your warranty has run out, they'll charge $20 or more, and as often as not they probably don't know what they're talking about. At least that's been my experience.

Have you installed ANY new software into your laptap lately, such as a new virus protector. They can do really treacherous things to your computer software. If you have, maybe try uninstallling it and see if that helps.

Once I put in a new antivirus and it locked up by browser--years ago, but that's what came to mind.
Just talked to offshore customer service
I just got off the phone to my CC company. The sales rep that answered had no accent but on a hunch I asked where she was located and after much hesitation, she replied she was in the Phillipines.  I told her I wanted to speak to a rep. in the US.  She put me on hold and a few seconds later returned, asking me why.  I told her I was totally against offshoring.  Once again I was put on hold and after a long wait, her supervisor got on the line.  This was a male with no accent so to be sure I asked him where he was located and again, the answer was the Phillipines.  I told him I wanted to speak to a US rep.  He asked why and I told him I was against offshoring.  He said it was not possible to tranfer me to a US rep.  I explained that I had made this same requist before and had been transferred but he said it was not possible this time.  I told him I will email the company and try to get a US phone number that way.  I will let you all know what happens.  I am so angry I could spit.
irrelevant what MTSO charges the customer...
as long as you feel the price they pay you is sufficient for you. nuff said.
working as a customer service rep from home....sm

taking phone calls like orders for things, etc.,  showed very pregnant woman with little kids with phone headset working on computer . Raved about flexibility, own hours, fit her schedule, blah, blah....   Had to be able to work alone, etc., all the work ethics we have to have, and good typist.  Full time, they said pays VERY well, with emphasis on the "very."  I think this woman was making 12-15 an hour, can't remember exactly.  Said there were about 10,000 women doing it and it is the up and coming thing.  Check out the GMA website... I think it was "Women at Work"...... something like that. 


purchasing computers with customer service in US?
okay.here it goes.  I thought it might be worth asking if anyone know of any companies that sell computers where you don't have to go through customer service outside of the US?   TIA. 
Call Nicole at customer service...
This is THE best company I have ever dealt with. I downloaded the trial and in a day or two received a very nice personable email from Nicole wanting to know how I liked the Gearplayer. Then my trial ran out before I really got to try it because we had to go out of town so they let me try it an additional 5 days. On my fifth day I had just started working and was so behind because I took my mom for a test. It was last Thursday actually. I placed my order over the phone and was going to have to wait until Monday for the software to come in. Nicole gave me a third extension so I would not lose money and the software arrived the very next day!

I do want to add that when trying the 3rd trial I had the same problem you are having and I called their tech depatment. Mike had me back on within minutes without putting me on hold even one time!

The customer care is unmatched and the product itself has the best sound quality and the settings are so easy to use. I can't recommend them enough. Good luck!
Their customer service is pretty good when you have
s
Rod is a guide, not a weapon.

Please read the following if you think spanking is okay.


Spanking can cause a sensitive child grave psychological damage.  You probably won't even see it, and the child may never tell anyone or even recognize what it is.  Please, please, if you insist on spanking your child, at least give that child an outlet for the anger that follows.  When I child is forced to feel anger/shame directed at the person(s) they depend on above all others, and then to suppress that anger, it can cause significant, lifelong problems in his/her ability to have healthy relationships.


Another reason to reconsider spanking is the prevalence in today's society of spanking being related to sex - it's all over the place, and unless your kids watch no TV, no movies, read no magazines, and have no access to computers, they are eventually going to come across this.  It can be very confusing, very upsetting.


From:  http://www.stophitting.com/religion/faithMaterial.php


All of the biblical quotations advocating corporal punishment of children are taken from the book of Proverbs in the King James Version of the Bible. They were written by King Solomon, and presumably reflected his parenting beliefs with respect to his own son.


Proverbs 13:24
"He that spareth his rod hateth his son; but he that loveth him chasteneth him betimes (diligently)."


Proverbs 19:18
"Chasten thy son while there is hope, and let not thy soul spare for his crying."


Proverbs 22:15
"Foolishness is bound in the heart of a child; but the rod of correction shall drive it far from him."


Proverbs 23:13
"Withhold no correction from the child: for if thou beatest him with the rod, he shall not die."


Proverbs 23:14
"Thou shalt beat him with the rod, and shalt deliver his soul from hell (Shoel)."


Proverbs 29:15
"The rod and reproof give wisdom: but a child left to himself bringeth his mother to shame."


The Bible itself records the negative effect of Solomon's parenting style on his son, Rehoboam. He became a widely hated ruler after his father's death and had to leave to avoid assassination by his own people.


What would Jesus do?


If you take the Bible seriously, you have to notice Jesus' attitude toward children. It was wise, loving, and filled with compassion. Even when anxious adults wanted to shoo the children away, Jesus rebuked the adults. "Of such," he said, "is the kingdom of heaven." Given this attitude, it's hard to conceive of Jesus hitting a child on any occasion or for any reason. It's simply not consistent with what he taught. If Jesus wouldn't hit a child, why would we? SpankOut Day is dedicated to exploring alternate means of discipline. We believe that Jesus would approve. A simple slogan for Christians to consider might be this: the next time you are tempted to hit a child, ask yourself "What would Jesus do?" Then go and do likewise.
Reverend Dr. Thomas E. Sagendorf, Senior Pastor
Bexley United Methodist Church, Bexley, Ohio


Wisdom from the Talmud


Many people who strike their children do so not because they are evil or mean, but because they believe they are doing God's will. They often cite the phrase in Proverbs: "He who spares the rod hates his son." The problem is that pulling one line out of the Bible ignores the rest of the text. Much of the Book of Proverbs is filled with good counsel on how to be a better person. In Chapter 22 we are taught, "Train a child in the way he should behave, and even when he is old, he will not depart from it." Isn't it possible that the rod Proverbs refers to is to be used to point to lessons on the wall? When we fail to properly educate our children, we not only spoil them, we show them the opposite of love. We must use the rod to point out right from wrong, not to beat our children into submission the way slaves have been beaten throughout history. Even the Talmud says, "If you must strike a child, do so only with a shoelace." When taken in its entirety, Judaism can hardly sanction the use of violence against children. Even the famous sentence in Deuteronomy to stone to death the stubborn and rebellious son, was, according to the Talmud, never carried out. Instead, while discipline was and still is crucial for raising healthy children, striking a child need never occur. The mix of discipline and love is the recipe for a good future for our sons and daughters. The Talmud suggests: "A child should be pushed aside with the left hand, and drawn closer with the right hand."
Rabbi Larry Kaplan
Temple Israel, Wilkes-Barre, Pennsylvania


The Law or the Spirit?


In the book Spare the Child, Philip Greven suggests that our readiness as fathers to strike our sons explains why we men grow up so ready not only to tolerate but to perpetrate violence in our culture. A boy picks up his moral cues from Dad: "Dad hits me when he doesn't like what I have done. Therefore, men resolve differences by violence. If Dad did it, it's OK. I can hit people myself, especially when I think they've done wrong and therefore deserve it." Often a boy who has been spanked won't respond later to love, but only to more spanking. The Law, that is, has supplanted the Spirit within him. God's story of Israel says clearly that a son lost in the Law can be restored to appreciate and respond to a relationship with the Father only though crucifixion. In this case, that might mean the father's dying to his pride and asking the child's forgiveness, then begging Jesus to show him whatever brokenness in himself has led him to resort to the Law and how to become hospitable again to his Spirit's rule.
Reverend Gordon Dalbey, Santa Barbara, CA
Author of Fight Like a Man and leader in the Christian men's movement
Quoted with permission from Fight Like a Man


Also see:  http://www.nospank.net/toc.htm


 


Review guide...sm
It was my experience that the dictation portion was exceedingly easy, not nearly like the "snippets" on the CD that comes with the book.  Pay more attention to the rest of the book. 
Itype guide
Try Alt-L for voice control -- I have the manual but since it is in PDF format, cannot get it to copy to email or as an attachment. But if you are starting with FN, you should be able to call one of the techs as well to help you :)
Does anyone know? I am using the CMT Review Guide...
to study for the CMT exam.  There are practice tests on the CD.  What is considered a passing grade for the CMT?  I can't find this info anywhere online, or in the guide.  Thanks!
That's because Dell's customer service is outsourced to India. sm

The guy probably answered yes, yes, yes to all your quesions and didn't understand a single word.


very unhappy verizon customer, i switched about 6 months ago
nm
I wish customer service departments would stop hiring
these people who have this terrible nasal twang of those wannabe CSI Miami blonde bimbos (the so-callled  bullet expert).  You cannot understand a word they say, everything is nasal and words run together.  If doctors ever pick up this habit we are sunk.
Does anyone have a contact # for Medword? They have awful customer service!

After contacting HomeEx I ordered the Absolute Experience tapes through them. I wrote under additional instruction to tell the delivery person "Do Not Knock!"


Today the postman bangs on my door and needs a signature confirmation. If he had those instructions he would have delivered it to the apartment office. If I had been working, I could have lost my job for the backroud noise!


I ordered a 3 CD set and in the enevelope there is only 1 CD and transcripts that do not match it.


The outside cover says Package 1 of 2. Why wouldn't they send 3 CDs and the transcripts in the same package? From the ad it is a "set" of 3 CDs. I go to the website to contact them and I need an invoice # to email them about a shipment! There is no original invoice or copy or anything in my package!  I called the # on my package but it's HomeEx not Medword.


Does anyone have a contact #?


The rod should be a guide, a staff, not a weapon.

Please reaad the following if you think spanking is okay.


Spanking can cause a sensitive child grave psychological damage.  You probably won't even see it, and the child may never tell anyone or even recognize what it is.  Please, please, if you insist on spanking your child, at least give that child an outlet for the anger that follows.  When I child is forced to feel anger/shame directed at the person(s) they depend on above all others, and then to suppress that anger, it can cause significant, lifelong problems in his/her ability to have healthy relationships.


Another reason to reconsider spanking is the prevalence in today's society of spanking being related to sex - it's all over the place, and unless your kids watch no TV, no movies, read no magazines, and have no access to computers, they are eventually going to come across this.  It can be very confusing, very upsetting.


From:  http://www.stophitting.com/religion/faithMaterial.php


All of the biblical quotations advocating corporal punishment of children are taken from the book of Proverbs in the King James Version of the Bible. They were written by King Solomon, and presumably reflected his parenting beliefs with respect to his own son.


Proverbs 13:24
"He that spareth his rod hateth his son; but he that loveth him chasteneth him betimes (diligently)."


Proverbs 19:18
"Chasten thy son while there is hope, and let not thy soul spare for his crying."


Proverbs 22:15
"Foolishness is bound in the heart of a child; but the rod of correction shall drive it far from him."


Proverbs 23:13
"Withhold no correction from the child: for if thou beatest him with the rod, he shall not die."


Proverbs 23:14
"Thou shalt beat him with the rod, and shalt deliver his soul from hell (Shoel)."


Proverbs 29:15
"The rod and reproof give wisdom: but a child left to himself bringeth his mother to shame."


The Bible itself records the negative effect of Solomon's parenting style on his son, Rehoboam. He became a widely hated ruler after his father's death and had to leave to avoid assassination by his own people.


What would Jesus do?


If you take the Bible seriously, you have to notice Jesus' attitude toward children. It was wise, loving, and filled with compassion. Even when anxious adults wanted to shoo the children away, Jesus rebuked the adults. "Of such," he said, "is the kingdom of heaven." Given this attitude, it's hard to conceive of Jesus hitting a child on any occasion or for any reason. It's simply not consistent with what he taught. If Jesus wouldn't hit a child, why would we? SpankOut Day is dedicated to exploring alternate means of discipline. We believe that Jesus would approve. A simple slogan for Christians to consider might be this: the next time you are tempted to hit a child, ask yourself "What would Jesus do?" Then go and do likewise.
Reverend Dr. Thomas E. Sagendorf, Senior Pastor
Bexley United Methodist Church, Bexley, Ohio


Wisdom from the Talmud


Many people who strike their children do so not because they are evil or mean, but because they believe they are doing God's will. They often cite the phrase in Proverbs: "He who spares the rod hates his son." The problem is that pulling one line out of the Bible ignores the rest of the text. Much of the Book of Proverbs is filled with good counsel on how to be a better person. In Chapter 22 we are taught, "Train a child in the way he should behave, and even when he is old, he will not depart from it." Isn't it possible that the rod Proverbs refers to is to be used to point to lessons on the wall? When we fail to properly educate our children, we not only spoil them, we show them the opposite of love. We must use the rod to point out right from wrong, not to beat our children into submission the way slaves have been beaten throughout history. Even the Talmud says, "If you must strike a child, do so only with a shoelace." When taken in its entirety, Judaism can hardly sanction the use of violence against children. Even the famous sentence in Deuteronomy to stone to death the stubborn and rebellious son, was, according to the Talmud, never carried out. Instead, while discipline was and still is crucial for raising healthy children, striking a child need never occur. The mix of discipline and love is the recipe for a good future for our sons and daughters. The Talmud suggests: "A child should be pushed aside with the left hand, and drawn closer with the right hand."
Rabbi Larry Kaplan
Temple Israel, Wilkes-Barre, Pennsylvania


The Law or the Spirit?


In the book Spare the Child, Philip Greven suggests that our readiness as fathers to strike our sons explains why we men grow up so ready not only to tolerate but to perpetrate violence in our culture. A boy picks up his moral cues from Dad: "Dad hits me when he doesn't like what I have done. Therefore, men resolve differences by violence. If Dad did it, it's OK. I can hit people myself, especially when I think they've done wrong and therefore deserve it." Often a boy who has been spanked won't respond later to love, but only to more spanking. The Law, that is, has supplanted the Spirit within him. God's story of Israel says clearly that a son lost in the Law can be restored to appreciate and respond to a relationship with the Father only though crucifixion. In this case, that might mean the father's dying to his pride and asking the child's forgiveness, then begging Jesus to show him whatever brokenness in himself has led him to resort to the Law and how to become hospitable again to his Spirit's rule.
Reverend Gordon Dalbey, Santa Barbara, CA
Author of Fight Like a Man and leader in the Christian men's movement
Quoted with permission from Fight Like a Man


Also see:  http://www.nospank.net/toc.htm


 


The guide is one of the things I would miss.

More than anything I miss "info" with cable.  When watching at my mom's there is no way to pull up and see what movie/show you are watching, how long it will be on, etc.  I can see where that would be confusing for an older person.  Of course your FIL deserves to decide what he wants, but even with Directv you can get a simpler remote and just surf the channels, avoiding the guide and such all together.  We deleted the channels that we don't have so that they just don't show up when surfing, or even in the guide.  It is fairly easy to edit them out, and then put them back in later if you need or want to. 


I'll never buy another car without using Consumer's Guide!

You can purchase the CMT Review Guide-sm

from Stedman's. The title is "The CMT Reveiw Guide."  This book was just released last year (2005) and was developed for the current version of the CMT exam.  You might also want to consider a CMT Study Group.  Contact the nearest chapter of AAMT as they do have CMT Study Groups.  I know that the Online Chapter of AAMT is about to start a study group that will complete in time to take the CMT in the end of July/begining of August.   Oak Horizons also offers and online CMT Prep Course which I have heard is really good.  You can get more info on the Oak Horizons class on www.aamt.org and do a search for CMT prep course.  For more info on the OCAAMT Study Group contact certconnector@aamtonline.org.


Guide to Microsoft Word
I have this book and I think it is well worth its price!!  It gives many short cuts that have helped me immensely in my production.  I actually got this book because I was still using WP5.1 and everyone was using/asking for Word.  I had always fought with Word even after taking a college course in Word.   I ended up using this book to help transfer all my private clients to Word and I think I am back up to, maybe even surpassing, my production rate.  I hope this helps you.
I found the study guide (sm)

was good with examples on the test and covered all areas.  However, the dictation CD probably has caused many a heart attack.  None of the dictations were as bad as that thing!


I don't really know how you can study too much for the beast besides brushing up on the ol' BOS.  The first part was a stinker, though.


Thanks, by the way!


I checked my Shorthand How-To Guide & it says
that the problem may be that ShortHand is expanding text too fast for your word processor to keep up. It says to try decreasing the delay b/w key strokes. Suggestions are 10 msec every 1 Keystrokes for newer computers and if that doesn't work then try 100 msec (or higher) for every 1 keystroke. To change the speed, you will need to go into preferences and tab #1 (Operation). It also says programs running in the background (timers, automatic e-mail notifiers, etc.) can cause SH to pause.
while in a document, help and then user guide
it'll open a whole website of indexes and instructions... what are you having trouble with?
MT Guide to Microsoft word

How many of you have used this or are using it?  I never heard of it before and was wondering if it was worth the investment.


Hmm, looking at the candidate guide I see that is contradictory.
The candidate guide states:

"Two years of transcription experience in acute care-type setting or equivalent experience in a multispecialty
environment are required to take the CMT certification examination."

What I want to know is how they check? What do they consider equivalent experience? At any rate, I think the wording a bit ambiguous. An organization that deals with languages specialists should be able to do better. JMHO.
Can somewhat please guide me as to how to pay Social Security, SM

federal and state taxes as an IC? I am new to this and dont know the first thing about it. How do I get vouchers for the taxes and how do I pay the SS...thank you!


GearPlayer customer service stinks - if you need to reload onto another computer (i.e. you get a new
You have to call them to get a new install code,but first they have to fax you a request sheet to be completed and faxed back,then they have to okay the reinstall and give you a new code. They are NOT available after hours or on weekends, so if you have an emergency such a computer crash,you are out of luck.
They also use tactics based on "sale points" which tease the customer
to the specific area (such as a microwave for $25.00) and then consider that if the customer took 10 additional steps, he would see the microwave he realloy would prefer (say a GE for $69.00) and since the customer is so thrilled with the dirt cheap price of the initial microwave, he purchases the GE microwave which is ACTUALLY PRICED HIGHER THAN OTHER STORES!!!!

Dastardly!
Check your boxes and stuff for some sort of customer service...
I think you got a bad one. Return.
Guide for HIPAA PRivacy Rule
Covers for Stedman's books are designed by the graphic artist who works with them.
The Happy Slob's Guide to Housecleaning

I totally know what you mean! I have a free newsletter filled with cleaning ideas and tips - it's called the Happy Slob Gazette. It's for laid back (and busy) people like us. Please drop by if you have time -- I have this system I created where it only takes three steps to clean your home. You'll love it!
http://www.happyslob.com

Hugs,
Christina