Any ideas on a letter to possible clients to get started at home? sm
Posted By: Looking for a nice change.... on 2006-06-05
In Reply to:
I am wanting to gain some clients in my hometown to do their transcription. I was trying to figure out the best way to go about it. Should I type up a fancy letter telling them a bit about myself, experience, and rate range of what I should charge? What could I say or do to make it REALLY stand-out? Any ideas on fees? I am looking for a monthly charge and I know it depends on the amount of work to be done, picking up, dropping off, use of my paper, etc....PlEASE any and all info wil be helpful!
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Resignation letter ideas
I want to put in my two weeks' notice. I haven't had to do this since working at home. Just an e-mail to the supervisor? Should I cc it to the manager? Also, I would like to make known how much I like my supervisor.
Suggestions?
Good ideas - but most want to be at home! sm
I work more being at home, albeit not in 8 straight hours, but I get more work done at home with more lph working in 2-hour shifts throughout the day. Working in the office would not cut it for me. I have been working at home for 16 years now, no way will I go back to an office. So, if you are looking for the seasoned MTs to work in the office with the newbies - good luck with that!
I think you have great ideas and it will work, you just might have to modify a few things along the way.
Best of luck to you!
DH got that letter too. Scary thought that the employees can take such things home. nm
x
I used to be tied to it when I first started at home. sm
When I first started at home I was like, "this is way tooooooo cool." I can get back to some jobs later. Then later became later or I was up with the sun, etc.
It took me some time (over a year) but I've figured out what works for me. I usually start at 7:00 a.m. and finish by 2:30 p.m. when the bus arrives from school. If I get lazy and read the paper in the morning, I work 8:00 to 3:30 or whatever. Tonight I have had the occasional evening shift because my daughter needed help on her project for school
Other than that, I usually leave my computer unless I go on in the evening to check my email before I go to bed.
I realized my computer doesn't yell at me loud enough to pound on the keyboard for another hour to make an extra $15 or $20. Now if I were getting double time, this computer would be on all night. Like that's ever going to happen.
3 since November 2006 when I started at-home transcription nm
nm
I started too but home office got moved to bedroom. sm.
Now have to use earphones when husband is sleeping. I actually prefer the earphones just because my speakers weren't the best but it worked well the other way too.
Been at home for over a year now and I switched to night shift. I work for a national. Started out
working the night shift and sleeping in shifts during the day. My kids are way older but that doesn't mean they don't interrupt me. Besides, there the phone issue, more interruptions, the dogs bothered me a lot, too. Love them dearly but, oh so spoiled. It was taking me 10 hours to do what I can do in 8 on nights, plus I manage to get more sleep, if you can believe that. I still get supper on the table, vacuum, laundry, etc. So far it is working pretty good, so I think I will put in for permanent night hours for awhile. No sense in working 10 when I can work 8.
I have 13 years experience and just started a hospital job working from home making $16 an hour
and with a really good incentive plan. I live in the Kansas City area. $10 seems like a low starting point even with only two years experience which is the usual benchmark for hospital MT jobs.
It's been my experience that the low end of the pay scale for hospital employed MTs was around $12 an hour. Also, it's been my experience that the pay offered is usually based on years of experience and how well you perform on the transcription test.
I would say if their pay is that low, they should at least be making it up with incentive and it doesn't sound like they are.
JMO
When the kids started school I wanted a job in my home town. A hospital clerk position (sm)
came open. You started compiling charts, making copies, etc. Then I was promoted after a few months and began learning transcription and did that part of the day. Then a few months later they taught me coding and abstracting and I did that part of the day. It was a great learning experience to learn things from the bottom up. Needless to say, I am an old dog here who has been doing this more than 25 years now.
When the kids started school I wanted a job in my home town. A hospital clerk position (sm)
came open. You started compiling charts, making copies, etc. Then I was promoted after a few months and began learning transcription and did that part of the day. Then a few months later they taught me coding and abstracting and I did that part of the day. It was a great learning experience to learn things from the bottom up. Needless to say, I am an old dog here who has been doing this more than 25 years now.
If it's a business letter you use a colon. if it's a personal letter you use a comma. nm
:
My kids have suffered greatly from me working at home with them home. SM
I have been working at home as an MT since my two kids were born. They are now 4 and 5. In the first few years, I had no help whatsoever. Their father was a bum who didnt work or take care of them while I worked. Your children get neglected while you work basically. And babies and young children desperately need your attention while they are home with you.
My kids have so many behavioral problems right now because of their neglect. I would try to set them up with things to occupy themselves, like coloring or a movie, etc.
I finally put them in day care and things have improved, but there are still a lot of issues because of the damage that was done. They still try to seek attention by doing bad things and they dont listen to me because they are so used to me letting them get away with a lot of stuff because I was too busy typing to discipline them in their early years.
If I could do it all over again, I would definitely have put them into day care from the very beginning.
My advice would be to seek PT care for your baby. Maybe you can do some work around her schedule a little when she is home, like when she takes a nap, and then bang out a bunch of work while she is in day care.
I enjoy being alone at home, but I've got one home sick from school already.
One on one with a kid is nice, too.
This summer has been absolutely crazy. I haven't had a moment to myself for three months because all of my kids were home traipsing their friends through the house and yard. My husband switched his work schedule, too, so he's around more than usual. However, I like not having to do two loads of dishes and four loads of laundry a day. There are no toys or clutter dragged out everywhere. I can clean the house first thing in the morning, and it stays clean until everyone gets home at night.
I even got to relax with a cup of coffee and watch TV for half an hour this morning, something I liked for a change instead of cartoons or kids' movies. I signed up for an online class that I've been wanting to take. I can exercise without being interrupted. Yesterday, I went to the mall and spent all my saved up gift cards. I got some clothes, books, bath stuff, and a new coffee mug. My work gets done a lot faster, too. Call me nuts, but I've never had the luxury of being alone in the house for 14 years. It's kinda nice. I love my family with all my heart, but I love having a few hours to myself each week, too.
Except now the cat and dogs have been acting weird since the kids went back to school. They must think that I need someone or something to clean up after and correct behavior on. They're getting into everything and racing around the house behind me.
my take is that she worked inhouse, not at home, and now wants to find out how to work at home. nm
x
Forget "per line." Your take-home pay should be taking home SM
roughly what it was before. If it is not, is it because your current pay rate for editing (which in many companies keeps changing as the VR system is developed) is too low or is it because your talents and skills are more for speed typing than speed editing?
If the first, discuss it with higherups, and go get a new job if you don't get the response you need. My last MTSO was secretly refiguring how production was counted to pay us less. I can accept hard reality, it was the secrecy that burned. Sometimes, though, it's just that the learning curves of individual editors and that of the system aren't in sync, and you end up temporarily making less.
If the second, though, recognize it as soon as possible and change to straight transcription work, in your company or a new one, for as long as you can find it.
As for why we aren't paid more for a higher skill, that's just the way the labor supply ball bounces. Best wishes.
To get own clients or not....
I have thought about getting my own clients, but working for a company, if I want time off, I can easily arrange that and know there will be co-workers to cover the accts. If I get sick, the company will find someone to cover the accts. I don't have to worry about the billing, tech support, trouble-shooting, complaints. Maybe someday I will chose to give up what life I have and get my own clients, but for now I like being an IC for a company. This way, I am a great employee and an even better boss.
My clients...
Consist of clinics. They all get 48-hour turnaround time guaranteed, and anything STAT (a TRUE emergent STAT) they need, it's done at no extra charge. Radiology gets four to eight-hour turnaround for obvious reasons. The rest of the clinics don't need a 24-hour turnaround time because let's face it, their staff basically sit on it, and I'm not going to break my neck so they can just sit on it....
Clients
Hello! I'm new to the board but not to MT. I've been working from home for my own clients for 10 years. I wondered if others who do the same have ever experienced a situation I just encountered and wondered what your thoughts were. I had a client whom I transcribed for for two years, then he moved and started back up in his practice and called me and I've worked for him for an additional year in that new practice. When I noticed recently that I hadn't received his dictation as usual, I questioned it, i.e. was he on vacation, did they lose a tape or what? The receptionist said he must not have dictated yet. I found this off as he usually dictates each day he's in the office. A week had gone by w/o work so I called and asked and the same girl said she'd have his wife (who works in the office) call me because she didn't know why there wasn't work, etc. At this point I got suspicious and had asked the recep. if there was something going on I should know about. She said they're working on this new software and maybe they just got behind. New software? I talked to his wife and "I" mentioned this software. She didn't. I asked if this affected my workload and she said 'yeah, probably quite a bit.' I asked if she would please let me know AHEAD of time if they were going to make this transition so I could prepare and plan (she had just made it sound like they were just looking into it and kind of testing it out, NOT that they'd by any means started using it full-time). She said oh certainly they would let me know ahead of time. Then I pressed a little more and finally she told me he'd already been using it for his patients and when I asked if I should replace his work, she said yeah, probably because he really seems to like it and will probably use it. I don't know what the software is but I hate it just because it took a big client from me. But I"m also wondering if this is common practice for a physician just to outright not tell an MT that they weren't going to use their services any more. I mean, not only did they not give me notice beforehand, but they hedged on admitting it when I came right out and asked. I find this incredibly rude and inconsiderate, especially when I've been a faithful MT for them for three years. I"m just dumbfounded at this behavior. Has anyone experienced this? So now that leaves me in the lurch with bills to pay with an already tight budget (hubby in college, two kids, high heat bills, blah, blah, etc.) and me looking for work to fill in the gap. Sorry I ranted and rambled. I'm just really upset by this and wondered if anybody experienced being treated this way and/or knows what this software might be and if it poses a threat to any of us. Thanks so much!
Own clients
This has been discussed many times with many different opinions/ideas. You might do a search as there was quite a heated debate on this about two months ago. I have a brochure that I send out with my card. For those I am very interested in I do stop by in person or if anyone calls inquiring I stop by in person. You have to be prepared with equipment to do tapes or digital and some may inquire about a call in system. You may have to pick up and deliver, provide your own paper. Be prepared to do any type accounts. Your rate will depend on the area you are in and can be anywhere from 11 to 16 cpl from what people say on this board. You have to be prepared to have some back up if you get very sick or have an accident and for vacations. You will not get any benefits, will not getpaid when the doctor takes a month off to go to Spain. It will be a tough go at first until you esablish a rapport with the office staff. But I like it and have been doing it for 18 years. Just did a report and have made 4K more this year than I did last year so things are looking up for me. Good luck. Patti
One of my clients for whom I have done only
tapes for has given me a CD to load onto my computer. I haven't put it on yet but I'm wondering if you all can help. It's an Olympus CD and looks like it's for .wav files which is what he intends. He says I should be able to load this onto my computer and then after that, he can email me voice files. Now, is this correct and what will I need to have in order to play and transcribe his voice files? I have a Bytescribe pedal. Please tell me I won't have to buy a different pedal for this! Thanks in advance for any help!
want to get own clients
Hi Everyone,
I have over 2 years’ experience in medical transcription and really want to get my own client(s). I feel that I am finally ready to take that leap. The question I have is – how do you go about talking to potential clients? What is the best way? Mailings, calling, just going in? Should I make business cards? Unfortunately all of my doctors offices (family, ob/gyn) husband's GI doc and daughter's pediatrician are all EMR. Ugh. So that's no help.
I’m not really afraid of what to charge or contracts, the rest is what has me stressed the most. Should I buy a program like DocShuttle or will they basically tell me what they want? I have been with nationals and small MTSOs alike and just am not sure how to go about everything myself.
You can feel free to e-mail me with any advice also.
I really appreciate the suggestions/help!!!
Getting own clients
I am currently transcribing for GI docs who are using the EMR system, I love it. There is barely any paper for me to handle, I fax everything right from their system to the referring physicians, once in a while I will get a physician who doesn't have a fax and so I need to mail. The final copy goes right into their system. I am currently working from home through my business. They had the equipment installed at my house, fortunately for me, I was with them for four years before I went on maternity leave and have been doing it from home for the past two years.
I also transcribe for ENT docs in my area, before I went on maternity leave I asked them to use my digital phone in system (really didn't expect them to since they were 'set in their ways' but they agreed).
As far as getting new clients, I would get some business cards printed out, and some fliers stating what equipment you will use, i.e. tapes, digital; will you be dropping the finished work off, and also turn-around-time. Then if it were me, I would take these to local doctors, speak with the office manager and offer your services, may be you can start off by offering to cover vacations (I know how hard it is to get coverage for yourself on vacation. You might have to start small and work your way up, but at least it is a start.
Well that is all I can think of, I hope this is helpful to you. Good luck!!
Best way to get clients? sm
I want to market my service in my area. I have gone to offices before in the past, but they sometimes get annoyed. I have also done mailings and get no response. Is there another way to get the OM's attention that maybe I overlooked? Any suggestions would be appreciated.
Some clients won't go there
Some doctors have such rotten dictating habits they know running their reports through ASR will result in utter garbage; they have TAT to meet and they know if they take the time to have those reports extensively edited post ASR its just an extra step. Some clients know for them it will be a time and money waster; it is the MTSOs that are pushing for all ASR, not the clients. Many hospitals have tried ASR inhouse and end up scrapping it and going back to MTs. Its a lot like outsourcing in that many people are on the bandwagon, but there'll always be some that refuse to ride it.
Clients have the right to not have an
MT transcribing that reports if that MT continually makes mistakes. Not talking about the ones QA catches, but the reports that are sent straight through without QA and they catch the mistakes on their end and have to send it back. The client I am assigned at my MTSO has said that certain mistakes will not be tolerated and those that make those will not work on their account. They have the right to pull the account from the MTSO if their wishes are not followed by the MTSO.
getting own clients
Does anyone have a sample letter that I can look at to try to get my own accounts? I would really appreciate the help if there is anyone willing. I just need something to get an idea of what to cover in a letter just to get my foot in the door.
Thanks in advance.
I don't have any of my own clients...sm
so I have never had this problem. They said you were no longer transcribing his letters. Does that mean you are still transcribing other types of reports for him or is that the only type of report you did for him?
If the secretary called you before and asked questions about "How often ARE you coming to get work" or something to that effect, then it leads me to believe he was not happy with you for some reason. Sounds like he found someone else to do his work. He could have found someone to do it cheaper, who knows? I hate to hear you lost this client. I know money is tight.
Why not just get your own clients?
Just curious why you would rather subcontract when you could just get your own clients and make more money instead of paying a middle man.
I just heard clients are now
very interesting, indeed.
Finding Clients
I had gotten my previous clients when I worked in a hospital Medical Records Department as an MT. The docs just came to me and asked me to do their work at home. I am going to have a professional letter and business cards made up now to send to local doctors, just anyone in the phone book who looks good, but mostly cardiology, neurology, neurosurgery and orthopedic docs. They seem to have the most consultation letters.
Contracting own clients
It's actually two units attached and working together: A Sony BM-890 microcassette dictator/transcriber and a DTI-800 phone interface. I bought the unit (years ago) for about $1,300.00. The top unit (BM-890) is where you put the tapes in and is like a regular Sony transcriber. (I transcribed the tapes on a separate transcriber, though). The unit gives the doctors the option of pausing and backing up to listen to their dictation and make changes if needed.
Contracting own clients
I agree - to make good money, you need to get your own accounts. My long-time cardiology group account just got EMR with VR, however, so I need to find a new account now. This one was really nice in that the doctors dictated over their phones to my Sony answering system, and then I would just e-mail the completed work back at the end of the day for the office to print it all out there; I never had to do any pickups of tapes or delivery of hard copies. Just wondering now, is this very unusual, or do others here have similar arrangements? Thanks.
None of my clients have no idea what a CMT is...
Seems like they should spend more time/money educating doctors about the mere existence of CMTs instead of rolling out another level of certification.
Ditto! What do clients think when they -
It appears as though the majority of this company's managers don't even know how to type! Must look awful if they use emails to communicate with clients!
I would just tell your clients that you have expanded, now
having 2 branch offices and that all invoices are being generated out of your new office and that is where payments should be made.
One of my clients uses Chartscript
It is a little confusing at first, but once used to it, it is a breeze. You just have to be careful because the system is picky about what it will accept, such as no % signs, but rather spelled out, etc. Not hard. If I can do it, anybody can. :^)
It COULD be a lot worse. And clients and QA are much more likely
to comment on obvious padding than grammar errors, so I'd keep my head down if I were you. Just do it the right way. You say there is no QA, but if you get yearly reviews or anything, do mention you would appreciate any feedback on quality that they were able to provide. But I'd rather work with somebody who is padding their reports a bit than somebody whose work is full of grammar errors or real medical errors like I've seen so much of in the hospitals where I have worked.
For people who have their own clients....
Do you bill monthly, twice monthly, or bi-weekly? I have work from a hospital coming soon and wondered how most people bill. Also, while I'm in the process of making up a contract, what would you say is the norm in terms of the percentage you would charge if they were late in paying you? About how long after you send the bill do you expect to be paid? I know all of these things are negotiable, I would just like some feedback on what others are doing as this will be my first contract.
Thanks a lot!
"stealing" clients
Actually I DO believe what you did here was unethical. And it is the exact reason that noncompete clauses get created. Any MT who is contracting with a service has no business going straight to a client UNLESS they have been asked to do so by the service they work with. To do so and then make an attempt, successful or not, to take that client away from the service does smack of ethics that I wouldn't want to be associated with personally.
These are not local clients.
They are nationwide clients. I provide digital dictation access.
I also have QA contractors that are included in my overhead costs as much as the MTs.
It's always been my experience, with your own clients...sm
you can produce many more lines per hour (as you become so accustomed to them, you know what they'll see before they even do). On the other hand, when I have worked for nationals, my production is way lower because I have always been tossed around to different specialties. Those account specifics for each specialty (worked for hospitals through nationals, combined with the templates, looking up referring physicians, etc. will your eat your productivity up. You have to weigh the pros and cons of having your own clients or working for a company. My wrists, hands, and neck are starting to wear down after over 20 years of this. I certainly don't miss the overhead costs of having my own clients, estimated taxes, etc. I used to be able to whip out 2,000 lines a day easily with my own clients, now I do 1,000 per day with a company, and I am quite content with that because I can no longer stand being strapped to a computer for hours and hours. I think my kids (now grown), thought the desk and computer were a permanent body part of mine!
ah, but just because your clients don't follow BOS,
nm
Questions about getting clients. sm
I want to get a client and was hoping to get some suggestions on what has worked best for others.
I was wondering how I should dress when going to an office to give out flyers. I was wondering if flyers were a waste of time. Any suggestions to help get my services noticed would be appreciated.
private clients
It is refreshing to see normal expected amounts given to other MT. So often I see "I would not expect less than 10.00 per page and such high line counts" I believe the misconception by many is that you can make a bundle with little effort given some of the "I won't do this" attitudes. When looking for your own private accounts, think about who they are, where they are coming form and who did them before and assess accordingly. And keep in mind you may have to negotiate and get a bit less but your first client and everyone after is your own - which is a good thing
You get your own clients, then you hire them...sm
MTSOs are paid on production, too, so most simply cannot take on the task of training a newbie. If you think that's a good business plan, get some clients and give it a whirl. It's just not realistic to expect MTSOs to train inexperienced MTs and still have enough hours in the day to handle other aspects of the business, as well - and still make a small profit of some sort.
When I see suggestions like this, I have to assume they come from someone who has never even run a business before. It's easy to sit on the sidelines and make suggestions when you have no idea what is involved. The MTSO doesn't just sit on his/her tush and eat bon-bons while the MTs type their fingers to the bone. There is a LOT that goes into running a successful service (key word successful). The lucky MTSOs find enough help to where they don't have to transcribe and can handle just the business aspect, but many aren't that fortunate and still do a good deal of transcribing along with that.
Besides training those inexperienced MTs - and that's a full-time job in itself, believe me - you will have to proof their work very thoroughly (which will mean a full listen on all sound files to ensure accuracy or risk losing your clients altogether). You will also be responsible for tracking and assigning work to the MTs, scurrying to find help when someone decides they'd rather go shopping than work that day (happens more often than you might think), handle payroll and tax documentation for each individual client and each individual MT, invoicing and billing your clients and tracking payments, maintenance of equipment and supplies, handling client phone calls and concerns including next-to-impossible "tech support" questions from clients that really just don't understand the equipment, etc., etc. The list goes on.
Keep in mind, while you are training the inexperienced MTs, you will also need to do a LOT of transcription yourself. Most inexperienced MTs will take all day to finish one 25-minute file, so you will have to transcribe many lines yourself to meet the client's TAT if you want to keep the clients. Since it takes most people at least a year to finish MT school, you can count on keeping up this pace for about that long. And it would probably be more like indefinitely since everyone learns at a different pace.
You will be putting in at least 12-hour days, assuming you are fast and efficient, and you will rarely get time off. If you do take time off, it will be without pay and when you return, you will have so much work piled up that you'll spend the next 2 weeks working around the clock to get caught up.
I'm all for keeping it in the USA, but you cannot seriously expect companies that are also paid on production to train newbies. Would you expect to be trained from the bottom up to be a plumber? Doctor? Dentist? Lawyer? Why do so many MTs think they deserve to be hired without any skills?
If you are up to training inexperienced MTs on top of all that, knowing full well that you will make next to nothing in pay yourself after you pay said MTs at least 7-8 cpl, then knock yourself out and be sure to let us know how it goes!
If I wanted to train inexperienced MTs, I'd start an MT school. Yes, we were all new and inexperienced at some point, but since MT has gone to production pay and offsite, most are not trained OTJ anymore. It's just not feasible, no matter how good your intentions. Even the "experienced" MTs require some training on account specs, so most MTSOs lose money in the first month or so of hiring, but there's no way any smart businessperson would agree to that indefinitely.
If you want to keep jobs in the USA, get adequate training and act professional. Don't accept rotten line rates, even if it's just "for now," and don't turn in work with careless mistakes. Don't say you'll work but then call off because you'd rather take Little Mary and Johnny swimming because it's a nice day. Don't expect special treatment just because you're a mom - many MTSOs are moms, too, and are working long hours and sacrificing time with their own families in order to make sure the clients are happy!! There is no option for MTSOs to just blow work off for the day, because if they do, they probably won't have clients come the next day. Clients won't put up with it since they can just get online and find another service willing to do the work (and more often than not, they don't even have to do that becuase services are marketing to them regularly).
It's not even about offshore competition. It's about changing the way MTs are viewed on the whole. Act professional and you will be treated as a professional. It really is that simple the majority of the time.
And I might add, wondering where all those clients would go
and if the MQ has a heads up to those clients. What about patient care? We all are thinking of ourselves that that platform is down. What about the patients who are not getting their H&Ps and STATS into the chart? Man, if I owned an MTSO, I'd be calling all over the place to see if anyone needs a new supplier for good transcription. Just IMHO.
That's way too low for IC with direct clients. sm
I live in a small midwestern town, so believe me, line rates aren't splendid here but as an IC, you should charge at least 10 cents per line. However, you should add up your expenses, i.e., supplies you'll need, gas if deliveries, etc., and figure out what you need in order to turn a profit on top of that. If a practice won't pay 10 cents per line, you don't want it because they're just looking for a bargain and the first person that walks in quoting a cheaper rate will have your job. JMHO as someone who has dealt with direct clients for almost 10 years now.
It seems like a lot, but I have demanding clients
who don't telecommute, so I have to drive 44 MI each day to pick up and drop off. I have to print the original note and any copies, print envelopes. If they call and need something ASAP, I am expected to drop everything and type and fax it to them. If I am out sick or on vacation, I am not permitted to subcontract it out to another MT. It sits until I get back and then I am expected to work extra hours to make up the work. There are only a couple of MT's, who work from home, and we are supposd to complete dictation for 9 Drs/NP's in 24 hr turnaround. Also, I am supposed to abbreviate as much as possible to cut down costs.
I'm not giving my clients away, plus
up tapes twice a week; neither one of them will go digital. You would like the pay on one though; they pay me for blank lines, which is great. I do wish you luck on your search. I didn't say they were "pain in the butts," but just simply stating that 8 cpl not to have to deal with the administrative end can be worth it sometimes. I'm on the East Coast.
I charge my clients
anywhere between 18 cpl and 28 cpl depending on work type, TAT, and other factors. I have a couple of clients who are rather high maintenance and they are charged accordingly.
I'm gonna say what the clients say - oh, boy, ANOTHER one, ick. NM
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