Customer always right
Posted By: Nature on 2009-05-19
In Reply to: I am so dang frustrated!!!! - anon
I will tell you this, when my daughter gets these people on the phone, they never forget her. She nearly has them in tears by the time she is finished with them. She is polite and nice at the beginning, but when they start giving her the run aruond, she goes to work on them. She always gets action. If I have to deal with anyone over the phone, guess who takes over?
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The 5 Millionth Customer
Two guys are in line at the grocery store. Man A lets Man B cut in front of him, when Man B said he was late for work. When Man B got to the register, he found out he'd won a $500 prize for being their 5 millionth customer. Had Man A not been generous, he would have won the prize money.
If this happened to you, would you share the money with Man A, or would you say "Sorry about your luck, you didn't have to let me cut in front."
(This was a set-up to see how customers would react.)
Dear Customer,
If I am asking for information, it is because I need it. You should thank me for checking your id. I don't care if nobody else asks or if you have spent thousands of dollars in this store. I don't care if it is a business check, I need to know who presented it! When you yell at me and turn all red, all I can think is that you will stroke out right in front of me, and I'm not going to want to help resuscitate you.
Customer: As long as you are NOT
one of those really creepy ones who says absolutely nothing but filthy pickup lines and makes me hesitant to walk to my car alone at night, I'll be happy to chit-chat and smile. :)
I'm a Charter customer. sm
Service has been fine. Make sure you keep their 1-800 number in your phone book because if you need to call them, that is the only way you can reach them. Also, usually they have an automated customer service to begin with before you get an actual person. It will tell you to turn off your computer, unplug your modem and router (if you have a router), wait a minute and plug everything back in and turn your computer back on. If you've already done this, I just keep hitting 0 (the zero button) on the telephone, and then you will get a real person. Once you talk to someone, they are usually able to fix the problem. If they don't, they'll schedule an appointment. However, 9 times out of 10, after I've waited an hour or 2, usually the internet is back up, and then I call them back to cancel the appointment. All in all, I have been very happy with them and have not had any down time in a long time (knock on wood).
wherever customer service is deplorable!...nm
Customer service in outer space
I made a service call on my freezer this morning and got a woman who could barely speak English, then had the nerve to tell me I had a bad phone because she could barely hear me - asked where she was and naturally that would be India.
I was a grocery checker and he was my Sunday customer (kinda long)..
I would only see him on Sundays, usually every other, and I would look for him when I was on my breaks or lunch. Our offices and breakroom were upstairs with large picture windows and you could see most of the store. If I would see him wandering the aisles I would run down and open my checkstand for him. He came through my line one time and we made small chit chat. I asked him about a current event that was going on in our state that was pretty big news and he knew nothing about it; he had been on a 2 week business trip and hadn't heard the news. He then told me he was going sturgeon fishing for a couple of days; I acted interested and the next time he came through my line he brought me some smoked sturgeon. I hate fish, but of course took it anyway, thanked him profusely, and gave it to a neighbor (and my cats!). From then on for about 2 months I would see him every other Sunday. I scoped out what he bought, and determined he wasn't married (you can tell a lot about a person by what they grocery shop for).
Then, one day when I got off work, I had to do some grocery shopping. I was talking to a customer of mine in the produce section when all of a sudden here comes Mr. Sunday, who happened to work with the customer I was chatting with. Mr. Sunday said hi to me, general chit chat, and our mutual friend said that Mr. Sunday was a great guy, we looked cute together, maybe he should ask me out. Awkward moment, much laughter, customer leaves. Mr. Sunday and I are standing by the magos (he loves them, I hate them), he picks one out, asks me if I like them, I say yes (have lied twice now about food), grab one and buy it. My teenage daughter asked me when I got home what I was going to do with it and I said I didn't know; the neighbor got the mango too.
Finally, after not seeing Mr. Sunday for 2 weeks, I was gettng ready to go home on a weekday when all of a sudden who should come in but him. We literally bumped into each other. He asked me if I got the messages he left at the store for me. I told him no. He then looked at my nametag and said, "No wonder you didn't get the message, I thought your nametag said Sandra." Not my name....Apparently he called and left 3 messages for Sandra. They told him no one by that name worked there, hence I never got the messages. He gave me his phone number, told me to call him when I was free for lunch, and the rest is history. I found out he only came in on Sunday because he lived rurally, came in to go to church, only had to shop every other week because he was single (actually newly divorced). He worked in town but did 12-hour shifts, so if he came into the store at all to shop I was already off work by the time he came in.
Ten years later, he has since learned that I hate fish and mangos and what my REAL name is. We have an absolutely wonderful marriage, he makes me laugh every day, and he is a wonderful man. All because of the grocery store.
Nordstrom.com sells BE Makeup and has faster shipping/ better customer service. ;-) nm
:-)
Even higher bill w/3 cells & a land line, but sound quality & customer service are good.
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