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Serving Over 20,000 US Medical Transcriptionists

that my dear is what you call an unorganized MESS.sm

Posted By: nn on 2009-05-13
In Reply to: keysrokes - jd

she did the same thing with a friend of mine....


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Yes. It is the most unorganized and chaotic mess I have ever seen. nm
nm
I worked for them. Very unorganized and...

at one time they decided to not pay for any report with anything QA (and QA was a real joke) could call an account-specific error.  There were hundreds of pages of account specifics.  Even worse than that was that within the same account, there were doctor specifics...and hundreds of doctors!  By the time you figured out who wanted what, you wasted a tremendous amount of time. 


My QA person was not an MT - never had been.  She had a BOS and maybe 2 Stedman's Word Books, but she knew it all. 


I do know they have more accounts than they used to, and the "Gerger" of Gerger-Moretti is gone, so maybe things have changed.


They are the most unorganized place ever. sm
had to send paperwork 4 times because they kept losing it. Crappy attitudes. Do not know how to treat people nice.
extremely unorganized and this

is after being offered a position three times by this company over the past few years and each time I have been turned off by how unorganized they are over there.  I had the same experience this past week with them not getting back to me.  Then they did and told me about two positions.  I told her the one I was interested in but needed an answer about the ins.  Then they called me back the next day but she forgot why I was even waiting for the call and then to top it off was told the position that I was interested was no longer available.  This is the third experience with them.  I don't have time to tell you about the first two.  Incredible.  I have a better job offer from TT (actually to return back to them on a better account) and Axolotl which I will decide on by tomorrow, and another from Transcend which I am turning down but Transcend is right on, very organized, answered all my questions, and told me what all she had available and I picked the one I wanted, no surprises and no being left hanging, immediately sent me the ins info by email before we even got off the phone!  That is the way a company should be run as far as HR is concerned.  The two that I am deciding on also are very efficient in answering ALL questions in a TIMELY MANNER and are organized.  Debbie is great and Axolotl is very very nice and polite and immediately sent me the information I needed such as INSURANCE.  I need to have questions answered before accepting a position.  I will not go in blindly.  I have a chronically sick daughter for crying out loud and some companies did not even have the decency to respond to me on ins. so they got nothing back from me.  Oh and get this when I finally did get the ins. information from KS it was this!! http://www.geoaccess.com/phcs/po/  No information on nothing, just a provider look up and when you click on the home icon and travel your way through the website trying to find info there is nothing that states anything about what the coverage is!!


I will never apply for KS again.  Three strikes and your'e out!!


very unorganized when I worked for them
When I worked for Inscribe last year, it was very unorganized...was hired and then it took them months to get me actually working. As soon as I got an account and started making money on it, they would pull me and put me on another account so I didn't make as much. I got pulled 3 times in about 2 1/2 weeks so I was not making any money. Also, yes, they do charge you for any mistakes that they have to fix. When they make a correction, they fax you a copy of the correction and when they did that, if they have trouble with their fax, that time is taken out of your pay. Ridiculous huh? Also, when I would go to get work, there was never any to pick up. When I inquired about this, I was told to sign on to another account and get work there but none of those accounts had work either. I would maybe get 1/2 work for the 4 hours shift I was scheduled. I still keep in contact with a woman that was one of the originals helping to get this company off the ground. She left because they were so disorganized. I quit after about 5 months of trying anything to get this to work. I went back to getting my own accounts and now am also in college for accounting. Definitely more money in that line of work!
Terribly unorganized is just the beginning with them
They take your lines from, send rude e-mails daily, never answer your questions, and have about 90% ESL.  Too bad you took the job as I would recommend you go elsewhere.
Unorganized, no communication, no work
for more comments regarding mdi-fl
Because instructor was going to be clocking out. Very unorganized
;
Seem very unorganized - no tech help - software not very good
nm
DTS is not a good place to work. Very unorganized. sm
They have offices in Nashville and Carlsbad, I know. I was all hyped to work for them but it was such a disappointment. They kept losing my paperwork and were adamant about your hours worked. The recruiter was horrible, but now they have the former SPI recruiter, so who knows? The manager was ridiculous. Not far, very nasty tempered.
Comments from last year said they were very unorganized and had payment issues. nm
s
I quit after 2 weeks. Unorganized, demanding, esp tech
x
Unorganized, feast or famine work, rude people, AND
Their new accounts are unpleasant to work on to say the least. They are no different than a lot of the other companies now.
Recent contact who was there said they were unorganized, paid low, & flooded you with paperwork.
s
MDI is a mess
Work kept running out, system went down when there was work, have to make lines when you can (which is whenever you can), and they tell you nothing. Bottom line - no way to make a living. No, nothing good to say. Look elsewhere.
mess

I began working for Cymed in October last year and was loving it until SPI took over. Now there are staffing changes all the time. I can't get anyone in HR to call me back and when I do actually get someone on teh phone, I am told they no longer work here. Phone numbers are disconnected, e-mail are retruned as undeliverable, etc. The icing on the cake was when the contact for the account I have been working on was not renewed and now I am out of a job. NO WARNING WHATSOEVER!!!!!!! I signed on to work this morning and checked my e-mail and low and behold, the account will no longer be with SPI. SPI is saying they will try to place me on another account and I can apply to the company who has taken over my old account, but other than that, it's a good luck sort of thing. Grrrrrrrrrrrrr. Do they not realize people need to know these things in advance? I have a 7 month old baby and no help. I cannot afford this crap. A fellow employee has told me this is not the only account they have done this on. My advice is stay away from SPI at least until they have stabilized a bit.


She seems a mess to me
nm
Just a mess - sm

See this page, below, on further info regarding SeaScript.  I am staying far away.


VR a hot mess
I can type faster than editing the hot mess that VR puts out. And it does not learn at least not the way they portray it. Yes, there are those out there who claim they love VR but those are people who had worked for the same facility before it went VR and they were accustomed to the docs, demographics, etc before they even started. And don't get me started on that! Bottom line, most of us can type faster than edit because of the mess it makes and the time it takes to clean it up and don't tell me differently and expect me to buy it.
I have been here for the whole hot mess...
you specifically said you would hate to see how she and her house look in response to a comment saying you need to represent yourself at your best at all times. You even somehow equated that to decency. As I read it, this all stemmed from the fact that, in your words, she used MT's incorrectly 10 times.

Meanwhile, in your perfect posts, you have misplaced a comma, confused a hyphen and an apostrophe, misspelled catastrophe, and you have been superior, mean-spirited, and rude. If a decent person is decent even when no one else is watching, where does that leave you?


VERY unorganized, ancient software, rude people running that show NM
NM
you are a complete mess!!
ewwwwwww!
Focus mess
Amen brother Ben!! My situation exactly, never could get started, the trainer worked in India, well his time and my time of course never coincided. Told them times to call to get started and he would call 4 or 5 hours later, and it was night my time, so never could get started, and glad I found JLG!!!
No, I am NOT an MTSO. in the mess just like you are
In 2006 I grossed 55,000.

In 2007 I grossed 42,000.

In 2008 I grossed 35,000.

And each year I worked MORE hours to make less money.. go figure..

It is just that you cannot get paid more than the clients are willing to pay the MTSO.... SIMPLE ARITHMETIC
I had a mess with them, wouldn't do there if they
before I was supposed to start, they hit me with all this crap about needing a 3rd phone line, a fax machine, all kinds of crazy junk they didn't bother to tell me in advance.  I had dialup at the time and that day, after 2 months of reassuring me that dialup would work, they said dialup was being phased out within 6 months, which meant I'd be without a job?  Don't think so!
Their 9 cpl accounts are a mess, and should pay
*
Front end VR is a mess
A radiology group went that way and they had to hire more IT people and one more MT to fix it. Not as successful as one would think. EMR point and click takes 20 minutes versus a few seconds to dictate. Plus more IT people.
I do not agree -- they can struggle through the mess just like everyone else. sm

Someone will never learn to do the difficult dictators if they don't tackle it and send it in to QA with a gazillion blanks, if necessary.  Only way to get experience.  At TransTech, you can look up sample dictations of any dictator and obtain other reports on the same patient and sometimes get a better clue as to what the doc is saying.  Unfortunately, many people nowadays seem not to want to take the time to learn and grow.  It's easier to just slough it off on someone else.  S


Sorry for the bit of a rant.  I guess it is just one of my pet peeves.  I started as an MT over 30 years ago, learning on the job at a teaching hospital with hundreds of ESLs/residents/etc, and I would go at home at night and CRY because I thought I was going to get fired because I couldn't understand what they said, but my supervisor worked with me and gradually I was able to make my quota.  There are still horrible dictators that make me cringe when I hear their voices come on the line, but it is unthinkable to skip over it and just take the easy stuff so my coworkers can do the dirty work.  That's not teamwork. 


And now, she steps down from her podium ........ (smile). 



 


I was incorrect. ETC did not mess my friend over.
Her money was wired into her account since the deposit was done nicorrectly.  They are very reliable.  I'm glad to say that only TRX has messed with my money or that of a good friend.  M
I apologize for the mess, I actually was stupid

Don't waste your time - they're a mess
.
It is a sticky mess with no resolution to the pay problem.
If anyone at this point thinks things have gotten better or different, just let it be known that you were warned!
The point of the entire mess is that a person, any
then spend about 30 years in that occupation, which, according to the person, was responsible for nothing but misery and failure and losses and misery and failure and losses.  Yet, and this is the key point, this person stayed in this occupation of which she obviously was NOT successful, i.e. a failure at this career.  If she were not a failure, she would have been successful. She herself blamed MTing on every item she listed - she blamed being an MT for losing her marriage, her health, her son, everything.  And then after she became so physically disabled and crippled from MTing and the lack of time to take care of herself, she RETURNS to MTing, only to come here and rehash the horror of her life, blaming it all on MTing. Oh, for Pete's sake, where is the sanity behind this?? And now you're here blaming me for pointing out the obvious, that this woman is not a success as an MT. As Dr. Phil would say, It ain't working for her.  Move ON!! She was able to fully reflect every incident in her life and that it was the fault of MTing- she should have gotten another JOB 30 years ago.  Where are you not seeing the common sense in this? After 30 years of her own personal failure in an industry where most of us ARE successful, she's blaming the industry and you are backing her.  Talk  about enabling someone. Bet somewhere along the line her husband wanted her to quit. Anybody care to take bets on that? I'll bet somewhere along the line her son asked her to quit MTing if she never got to spend time with him, or missed 8 out of 10 Christmases. She herself states she was holed up in a closet typing her fingers off. Well, she should have QUIT and done something else and maybe she'd still be married with a close son/mom relationship. Something is wrong with HER career choice, and that does not reflect the average human being - no matter if you're a lawyer, doctor, MT, McDonald's clerk or a garbage man. If it doesn't work for you, and its killing your life in every single area, do SOMETHING ELSE.  I ask again, what's wrong with you all who are sticking to this and making poverty wages?? Do something else!! I just don't get it and thankfully never will. I'm the nicest person in the world in real life. I'm a wimp. I'd give the shirt off my back to help someone. I've spent many a night crying over coworkers who got a bad deal with one big MTSO, but I would never sit and listen to a coworker who had ruined her life because she was not making it as an MT. I would help him/her find a career that was right for them.  Never just give praise to such a catastrophe. Obviously this person needs prayers, and direction, and guidance in life, but I think its way past pity after reading her post. Its way past that. 
Yet, second company thinks it should work and not mess up other platform (sm)
I will feel better when the actual technician sees about loading it. Not that the recruiters don't know their job, just nervous.

I had others report they are using 1 computer for 2 different companies and maybe having to use a second pedal. Let's hope we are lucky.


do you understand? It's the well versed US MT editor who cleans their mess up. SM
It's called business sense. They hire many Indian MTs and a few good U.S. MT editors to clean up their mess. Hence, a good profit for the company. I've been there and lived through it. There are many top notch U.S. MTs out there. Trust me, they are not working for these large nationals who are out for the ultimate buck. We've been around the corner. Not bragging, but I lost a long time local client (15 years) and sent resumes to some large nationals, and smaller MTSO's. I was contacted for testing and offered 4 jobs in one day. If you have the experience and skills that it takes in this profession, you would not even have to mess with the companies who are outsourcing and settle for this bologna. MTs with years of experience and knowlege, stay the heck away from any company who outsources work out of the country. You are selling yourself short if you do so.
I'm sure because the work is coming back a real mess..sm
These companies think they can breeze by with their overseas MTs, and sure they can if they have enough back up by seasoned US MTs and editors. Once the proportion becomes unbalanced, and they have more overseas MTs and less US MTs, the mess will start to pile up. It really does not take a rocket scientist to figure this out. In time, it will come back to kick these companies in the rear. That's why I always say an experienced MT makes a much better transcription service owner because they would never put themselves in this situation; clearly able to decipher fantasy from reality and not just the big $ signs. I am not referring to this company, but any MT company in general.
Just curious -- did getting paid from Canada mess up your taxes in any way? sm

I have a friend in Toronto, and we were talking about me trying to do some work for them (they pay 18 cents per line!) but wasn't sure how complicated it would be taxwise.


Thanks. 


Paid 50% of already deflated MT wage to clean up somebody else's mess...nm
nm
Yes, PS HAD a good rep in the past, but they're a mess now. Stay away. nm
nm
I agree. Transcriptionists have turned into a big whiny mess who have inflated egos. sm
Look at the economy. There are very few jobs out there that have not seen wages go down. Costs are up, wages are down, jobs are not as plentiful as in the early 80's. IT people have seen their salaries cut to less than half of what they were 15 years ago and they need more knowledge than back then. Nurses, physician assistants and CNA's fight to have jobs because everyone thinks they can do away with them. Teachers are at the poverty level in many states.

Get over yourselves. I personally chose to send work offshore because it is less expense and guess what? The people WANT to work. I don't have to pay for insurance or take out taxes. I don't worry that deadlines will be missed because they know that I will replace them and they need their jobs.

When all U.S. jobs are gone, you will all wonder why and the reason is that YOU let it happen.

I am not making excuses, simply stating facts. Greedy MT's who want the world force MTSO's to look for alternative solutions.
Yes, call waiting works. I also have call forwarding from my home line
NM
Yes my dear...

Simply divine intervention, I guess. I should also mention that since I got the $3 raise (which will be promptly taken away in January) they have been routing all the longest reports, foulest dictators and general pond scum to moi. I used to churn out 150 reports a day but since my "raise" am lucky to slog thru 90 or 100 (on a good day).


MQ doesn't fool me in the least - I was born in the morning but it wasn't THIS morning!


PS:  Thanx 4 your sympathy (and orchestral overture! LOL).


Dear me2, how did they cut the
pay in half, was it because the system was so bad everyone's production dropped or was it because they actually cut everyone's CPL.  Just curious.  I want to go into this with my eyes wide open.
Dear No Name
You forgot to put the apostrophe in wouldn't little miss perfect. I am sure she didn't find anyone to pass the test.
Of course I don't, dear.
You can't tolerate being opposed and you can't tolerate being agreed with. What exactly can you tolerate, other than the sound of your own voice?
Sure, dear, whatever you say...

Dear Fat Cat
Can you email me the name of the company you are happy with so that I can apply?

I just lost a great account we worked on for several years. There was a takeover by a corporation and they dumped the service I was working for.
you my dear, are probably...sm

one of those MTs who do NOT depend solely on YOUR income to live.  I busted my behind trying to make money with VR, and THAT IS NOT realistic unless you work 20 hours a day.


If it works for you, that is great....but most MTs i have spoken with who LOVE VR,.....are the ones who really and truly do NOT have to worry about money or in this MT thing just to have something to do make mad money on the side. 


 


 


Dear FED UP
The exact same thing happened to me, but my company started with the letter D.  I was scheduled to be working on/and or set up on a certain date, but 3 weeks went by and no one knew what was going on from the HR manager to the transcription manager to the missing in action tech person.  A supervisor decided she would do it herself and downloaded the software on my computer.  Then the QA person, started training me, but was adding and taking materials out as we went along in training.  Then, I was told I needed to have UNLIMITED LONG DISTANCE, that they would only pay for if it was through VONAGE, anthing else, I would have to pay for out of pocket myself.  To add further insult to injury, the old, outdated, dictaphone C-phone they sent me would not program or the commands were incorrect and I just had it.  I QUIT THAT DAY WITH AN EMAIL. 
Oh dear!

Taxes not going to the government?  Whatever shall we do about that? 


Well, in point of fact, all my taxes are going to the government, I am simply the one who has to keep track of them, since there is no withholding.  I get a 1099 every year, which I file with my taxes.  Are you sure you are not confusing IC with earning money ''under the table''?


The only thing that could vaguely qualify me as an employee is the ''ongoing relationship'' line in the IRS definition of employee.  But since I sign a contract from year to year, and since either party can break it with proper notice, I interpret that to mean I am an IC.  If they decide my services are no longer required, I don't qualify for unemployment.  I am happy to forfeit even that for the freedom to come and go as I please. 


I do not require group health insurance, as I have it through another source, so I cannot think of any reason in the world why I would want to be this company's employee rather than an IC.  If I want a day off I can take it without going over some company-imposed limit on time off within a certain period.  I can really pound the keyboard if I need money, without violating some overtime hours restriction.  I feel respected and I feel appreciated.  I am  considerate of their needs - to a point - but I am my own boss.


Can you seriously believe that all we need to do is everybody become employees making 10-plus cpl with full benefits and hospitals won't seek to cut their costs however they can?  I feel that with so many of our jobs going overseas, the IC option is one factor that keeps employing US MTs viable.  If you can do without company benefits, and thrive without company restrictions a TRUE IC job is great.


Like dear old dad used to say........... sm
If ifs and buts were candy and nuts, every day would be Christmas.

There are MTs on the Chartmatrix side of the Web who have already expressed their opinions about the changes that are upcoming as well as their experience with the software, and those opinions are not very glowing. Combined with the out of work situation and the overhiring situation, I can't see how this change will benefit the MTs in the least. Maybe the high producers, unless they have reached the top tier, will be happy with it, but the average to lower producers are going to suffer a real loss in income, no doubt about it.

Just curious, what did you hate about the Web?