in a perfect world, your boss ... (sm)

would contact the senior partner (or managing partner) for the practice and inform him or her as to the behavior of the in-office manager/supervisor  as well as the saboteur. The failure to deal with this problem is pretty much almost as-bad.

I cannot imagine the motives of the troublemaker to ONLY pick on you -- I was once tangentially aware of a supervisor I had who outright stole the best performer from a local tiny service that did overflow work for the company I worked for, and I have heard many stories of overflow services who did unethical things to attempt to steal the current holder of an account.

Bizarre. I fear that confidentiality and proprietary information agreements (and other) probably make it impossible for you to act on this as a concerned private citizen.  Nasty situation. Im sorry.

• Advice needed - mtme
  • goodness that IS scary, patient records sm - darlene
    • A local surgery center - mtme
      • it sounds as if this may have been going on for a long time ... - susan
        • good perspective, I thought of this too when sm - darlene
    • in a perfect world, your boss ... (sm) - susan
  • get an attorney - oldmt
    • OP says *had an acct* not an employee SM - did I read wrong?
      • maybe not nothing... - NightOwl
    • Never met the offending office worker - mtme
      • I recall a similar situation -- years ago -- where the culprit turned out - susan
      • Make your splash, but don't count sm - yikes
      • Devious - Definitely
  • Sabataged!!! - CMTMT
    • Yes, that's the word! - mtme
      • Allogations was supposed to be in quotes - mtme
        • quotation marks don't work inside messages here - sm
        • And "ALLOGATIONS" is supposed to be allegations.... - mtmt
          • Yes, that is why I wanted quotes around the word - mtme
            • Here is the dummy office manager's verbatim response - mtme
              • Oops. I had x'd out the particulars but they did not go through. - mtme
          • she put "allogations" becuz that - dawn
        • LOL! Do we have the same boss? - NightOwl
  • pardon the typos on "Advice needed" - mtme

The messages you are viewing are archived/old.
To view latest messages and participate in discussions, select the boards given in left menu

In the perfect MT world, what you say would be so true.  But you know how doctors are.  In the perfect MT world, every doctor would dictate that day's patients, that afternoon. The perfect MT world would not be feast or famine. But come on, we know all too well about the doctor's who only dictate once every couple of days, doing 2-4 days worth of patients in one day.  It would hurt to pay an employee to sit jobless for a couple of days only to have to pay overtime when they were then swamped and playing catch-up.  For the IC, she still gets no pay for that day but when she does end up doing the work, she gets paid for the work she does.  

In the perfect MT world, there would be no fluctuation of jobs.  Through no fault of the MTSO, doctors leave facilities, new doctors come to facilities.  Sometimes, through no fault of the MTSO, whole facilities leave. Then the MTSO finds herself with several ICs and no work for them.  On the other hand, she may get an unexpected bonanza and have a facility hire on with many thousands of lines a month and she finds herself scrambling for qualified MTs. 

I am sure every MTSO would LOOOVE to say I am always going to have X lines available to X MTs every day.  Unfortunately, she has no control over that aspect of the business. 

You will not believe this but I am not an MTSO (but I do play one on TV, lol  j/k).  I have, however, been spending way too much time lately thinking about this industry and how the changes that are happening now are affecting my paycheck. I am also related to a couple of people in management, so I am aware of both sides of the picture. 

I too wouldn't care what they call me, as long as they spell the name right on my check.  I've been an IC, and browbeaten like an indentured servant.  I've been an employee and treated like a queen.  Right now I'm an IC and treated as such. 

Going all they way back to ICMT's original post, she was being treated and intimidated like an employee (and a not-very-valued one at that).  What employers and companies that use ICs sometimes fail to acknowledge is that what goes around comes around.  Give me an hour off to go to the doc and take care of my sore knee and I will bust my butt helping you when you have a TAT crisis.  Make me beg, plead, justify, and promise my first-born just to get a lousy unpaid hour off and do not expect me to break a sweat to help you.  Quid pro quo.

change or growth.  What I was talking about was the continuous posting by the same people, over and over again, that is vague and destructive.  This is not just about Keystrokes, this is about the posts for other companies as well.

I think that not every MT is a good fit for every company, and not every company is good fit for every MT.  If this were the case, there would be very little job searching or hiring going on, only if someone retired or left the field or entered the field.

It is the outright lying that is so horrible.  Keystrokes is a transcription company which means that we have the normal ups and downs that every company has in terms of slow and busy periods.  We have been very fortunate to have very little down time due to busy and also new accounts. 

If there are check problems, they are resolved.  We all wish there were no problems and this is the biggest topic at manager meetings, but human error comes into play here as well.  We have a new time recording system that should eliminate that, if the information is entered correctly from the MT. 

If there are tough dictators on the account, it is not the fault of the company.  It is the fault of the hospital that has them on staff, but you have to take the good with the bad.

If there are QA complaints, it is usually that the leads are too strict.  The owners have said that they would rather be known for being too picky than too lenient, thus having accounts say the work is not up to standard. 

If there is a reliability problem, it just might not be a good fit.

I know that if I were to take over recruiting and hiring (which I absolutely want NOTHING to do with), I would not take job hoppers.  However, I have been told that you have to look at the hopping and why it has happened.  A lot could be poor choices.  That's why I will never be in charge of hiring, but I can control the MT QA and reliability once they are on my account.

was totally unethical and I refused.  He asked me why and I said because I don't work here anymore and left as soon as I hung up the phone.   I was a regional assistant manager, but was acting manager of my office and as they had had a complete manpower turnover before I took over,  I was basically the only one who knew what was going on.   The ex-boss was running around like a chicken with its head cut off.  I had 2 very, very big clients.  I called both my contacts and told them that I no longer worked there and that there was no one in the office capable of handling their business and told them who to call.   I was offered jobs with both companies, even offered more money than I was currently making for less work.   I took the one job and this is also where I met my DH of nearly 18 years.   I'd say I came out the winner.  

If there is any documentation as to what happened I'd copy it and send it to every account - to the medical records manager as well as the hospital/clinic administrator. 

I tell you, the incompetence of that company was truly amazing!  And before anyone starts in, yes, I am working and actually DO like the company I am working for. 

I forgot another thing:  When I started, they forced me to buy a footpedal for like $150 that they claimed was necessary because only this pedal would work with their software.  I believe the owner's husband had something to do with the company that sold this footpedal.  Guess what, a footpedal I had from a different company worked with SS software, as I later found out. 

I also at one point worked for Medquist and, believe me, SoftScript was WORSE, if that is at all possible. 

would want you to leave instead of putting you on another account?  Or is she just a hothead who could not admit that she dialed the wrong number?  I guess I'm asking if there is any reason the company would benefit from your being gone?

I work there now and I love everything about Meridian.  I have never talked to the boss though.  I guess I shall try to avoid it. 

In general, do your bosses respond to your e-mails with questions about your accounts, etc? My boss does not answer any e-mails. All of my e-mails have been our accounts and not just B.S.

This is why the morale of the American worker is the way it is.  Not caring what their workers are suffering considered a perk...what a novel concept. 

serious mental problems.  Wish I didn't have to work from home (have kids).  Otherwise I'd be long gone.