i proofed a few reports from a filapino and i was shocked at the good quality. wasn't expecting
Posted By: shocked on 2007-06-05
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Good quality reports? Ummm, no.....sm
The reports I edited when I was there were NOT of good quality. Sure, there were a few MTs (maybe 1 or 2) who produced good work with very little errors, but many of the MTs were offshore, and the work was atrocious. Had to fix MANY errors, and unfortunately the MTs never learned from their mistakes. It's frustrating having to correct the same mistakes over and over and over again. Even the American MTs work was not the greatest.
i don't know if saving your reports to show quality is a good idea
:)
I agree with you. Should be proofed and proofed again.
nm
The sound quality wasn't so bad
I wasn't able to use my foot pedal, but it does allow you to pause, back up and restart, but with the mouse.
There were a couple of dictations where the dictator mumbled, and I just put a blank, figuring they were checking to see if I would flag or guess.
I have always plugged my headset into speakers with volume adjustment. I can never get decent sound quality with just plugging into the computer, no matter what the software is. That has been my experience.
Wasn't just fast, the audio quality (re-recording)
2
What is wrong with a good MT knowing what she is worth and expecting to be compensated
:l
Personally, DSG is a good fit for me. Pay is good and on time, sound quality depends on the account
and I like the platform. There is not much weekend work, although sometimes is available. I get along well with the management, no major complaints. There is pay incentive once you get over a certain number of lines in a pay period. I work as an IC, so can't help with benefits, insurance questions, etc.
DSG is a good company. The sound quality is good sm
but I don't understand why they are hiring. In the a.m. was have NO work. The afternoon and evenings do have more work though.
Most of their work does not get proofed. some of it is absolutly awful - I've seen samples - ACK
NM
Good luck with that. The quality is NOT there.
Very few have mastered the English language enough to pull off an entire report without American QA, and certainly not enough to take over the entire industry.
Yes, you have to go there to pick up their loaded CPU. Pay wasn't that good, either. nm
s
Yeah, you get to see how good or bad their voice quality is!! nm
x
Yes, but that's a good thing. They demand quality.
Of all the nationals and bigger MTSOs, MQ is about the only one who never does quality checking. But in the end, that's not a good thing. Its best to learn to stay on our toes and keep our quality up. Don't worry - you're worried about it, so that's a sign you are a great MT. Others don't care.
The good companies who actually care about quality.
x
DocQScribe wasn't a good platform for me, so I left. nm
s
I'm agreeing here, too. Wasn't a good fit/experience for ME, so I left after 6 wks. nm
s
Ditto on good reports for Allstate
I too have NOTHING but great things to say about Allstate and their AIM program. If you are lucky enough to get in, work your butt off to stay in. I have easily learned more in two weeks with Deb and her crew than in all of my previous training! Disregard grumbling posts. I am a real person, and I can personally say that Deb has bent over BACKWARDS for me! Definately worth trying to get involved if you are a newbie.
Not only is it not a good idea to save reports
to show quality, it is ILLEGAL. If you don't know the content of HIPAA, you should not be MTing.
Why don't these companies realize that good sound quality is
essential for transcribing. If the big bosses had to listen to the scratches and static for hours on end, day after day, maybe this wouldn't happen, but most of them don't even know what a foot pedal and headset are. I find that the sound quality from the internet files are far worse than anything I ever encountered on DVI, C-phone, or Lanier systems telephone systems.
Only good thing I have heard lately is that a friend of mine, also an MT recently filed for disability based on hearing loss and/or inability to hear the files that she was required to do and won the case for total disability. She does have some hearing loss, but when she took her computer to the hearing and dialed in and had the adjudicator listen, there was no question that she would never be able to continue in this line of work. Maybe a few more workman comp cases would wake them up.
Oh good grief. They just published their financial reports and
are 100% OUT OF DEBT. They can't file bankruptcy if they don't owe anyone!
It's part of their digging their way out.
You're grapevine must be in the imagination or just another speculator like yourself.
How ridiculous.
I love the K. Long reports, good lines.
nm
I have heard really bad things from QA about our overflow that goes to Amherst. Not good quality and
clients complaining because the MTs that are getting the work are making mistakes and not reading the client profile. Good way to lose accounts.
Pay 8 cpl, use MTWorld software, sound quality supposedly not good. nm
v
Yeah, but the sound quality is horrible on all accounts. Good luck with that!
x
Good sound quality, fair line counting, pay always on time.
nn
Keep searching. All the good stuff is kept in house now. If you snag Op reports out here, they're
s
1100 lpd for FT, good sound quality, ExText software, LOTs of ESLs..nm
s
That wasn't my experience there. I wasn't on that kind of all-inclusive acct, either. nm
s
wow, very shocked.
I live in NYC and have lived in various other cities, and having to deal with nonpayment can be a pain. Sending a letter from your attorney is a long drawn out way to try to receive payment. You can call the local court system (I'm not sure if the CALLSTREET is in Brooklyn or Manhattan) and find out about filling a small claims hearing. Some states allow you to do your hearing over the phone, while others let you file a claim and request you to show up. NY is great about rewarding included expenses of airline ticket reimbursement and lost wages along with the award of nonpayment. And the best part ... if they do not show up for the hearing, you automatically win, and then nonpayment following that can lead to an arrest, which is another thing that NYC courts are great about doing - arresting people for bad checks and nonpayment after judgment award. I know, I've had to have people arrested before. The money is coughed pretty quickly when they see the handcuffs!!!
shocked
I cannot believe that some of you are blaming us for staying with Heartland for the length of time we have. We are all in this together and you never know when the floor is going to drop out from underneath you. For the past year Heartland had been treating us very well, uping the line rate, etc and assuring us that even though the company was for sale it would not affect us. Unfortunately we had not been updated and so we were all in complete shock the the ax fell Monday. Please do not blame us for doing the AMERICAN thing and doing our jobs.
I'd be shocked if you pay over 9 cpl for
x
WHAT IS GOING ON HERE?? I’M SHOCKED!!
Call me ignorant with the MT business lately as I do not get on here very often but I am shocked about the topic on here yesterday and the day before about a company who in the past year has little to no work unless you get on at 2 am or whatever. I have also read about other companies who also over hire. I am under the impression that these are large companies right? I always knew that most of the larger companies scam you on income but did not know that they are now making you sit by the computer 24 hours a day competing with one another for work!! I don’t know anymore with these huge corporations. It sounds like from what I am reading on here it has gotten a lot worse.
You guys, we as MTs cannot allow these companies to get away with this for crying out loud or it will stay this way! I have never settled for lack of work and never will. I have always worked 6-7 hours on the same schedule I need for me and expect there to be work when I start my day, no exceptions. I would be a wreck not knowing what my income was going to be each month. I need to know obviously to pay the bills but also so my husband and I can plan financial goals, trips, or whatever ya know?
I did have one experience with this slow to no work crap but this was different because she was small and just starting up her company plus she was very disorganized so I lost confidence in her. I really wanted to work for her because I was interested in the kind of account she had. She also paid me 10 cents gross so I wanted to test the waters and see if I liked the account. I was scared though because I had only been an MT for about a year and a half or so at the time; this was about the 2000/2001 timeframe and I was not sure what to expect as I had only worked for one company at that point. Thank God I did not leave my first job before seeing what this one would be like!! Plus I loved it too, mainly ERs. I miss doing ERs. Anyway, the very first day that I started I got on at my usual time of 7 am and there was no work, I mean nada!! I called her and was told it would be picking up in 2 weeks or so but she also said that it did not usually pick up anyway until 8:30 or so. My heart sunk. At that point I realized it was not going to work for me and was mad that she did not tell me this beforehand because I told her the hours I was working. The present company I was working for wanted the work back by 2:30 in the afternoon which was perfect for me because I wanted to be done by then anyway and rested up before my daughter came home from school. I told myself I would give her the 2 weeks. Well they went by and still no different so I called her again and at that point my patience was gone. I said I could not work for her. She got irate with me!! I was in shock. I did not understand why and felt confused. I politely told her that I could not talk to her if she was going to communicate that way. She did not calm down so I said that I needed to get off the phone now and that was the end of that. I was not sure if she was even going to pay me but thankfully she did even though it was a small amount, haha.
How can you work for a company that does not give you the peace of mind of knowing that you make a good living and are financially secure? I mean can you imagine our society commuting to work everyday only to be told that part of the 8 hours you are there for will be unpaid since there is not enough work to fill up the day? Isn’t that the same thing as getting up for work at home and there being no work or only enough to make a horrible line count?? Not to mention having to sit there waiting for a report to trickle in or getting on several times in a 24 hour period?? Other types of jobs that pay only on production and not hours don’t do that to their employees. They need them!! They don’t have their employees just sitting around doing nothing for 8 hours or maybe give them only a half days’ work. I mean can you imagine how long a person would stay there?? Not long!! Our economy would come to a screeching halt if all companies operated the way some of these large MTSOs do. So why do some MTs accept this and then say that we who expect more and won’t settle for less either somehow we don’t exist and that we are lying, or we are cherry pickers, or lazy not to work the more difficult accounts, or our attitudes are bad, etc. I suspect the people who respond negatively to MTs like me are the ones who do not make good money in this profession or who settle for a work environment not conducive to making a good line count, and so frankly I feel you are the ones who are lazy and the ones with the wrong attitude because to me it is based on a negative self-defeating way of thinking to settle. You are settling to being a typing slave for 8 full hours and letting the big companies suck up your line rate. You do not put the time and energy into finding a better job so these companies have people like you who will work for them. So they will continue to exist because of it and drive the line rates down or make them stagnant like they have been for the past 10 years. I am not saying this to criticize but it is the truth and the truth may hurt sometimes but that is how we grow. I look at people who do better than me as someone to learn from, not criticize. I would not grow if I was not open to new ideas and had a negative attitude.
First off I know of no 100% perfect account. I do not think they exist. I do ESLs just like everybody else but not 80%, nothing near that!! I did an account with at least 50% ESLs and still did the same amount of lines per hour by getting used to the accent and fixing their grammar in a timely manner. It was a small to medium-sized hospital as well so you could actually learn them!! I will admit that these were Asians, not usually the Indian dialects. For whatever reason I have never mastered the difficult Indian dialects. I just don’t have the ear for it. Some people can and I am glad there are people out there who have that ability because I sure as heck don’t. It took me a couple of months to master the Korean, Vietnamese, and Chinese dialects, etc. because they are the worst when it comes to grammar. You practically have to retype the whole line all over again; that actually happened quite often, haha. On top of that this account was a 75 character line!! I was paid gross lines by this company but yet my account could not take advantage of that and was also in paragraph format so I literally lost 10 characters per line. I still made 365-385 lines an hour on it because it feels just like any other account because once you get used to them it is no big deal. You fly through them and you do it practically in your sleep after awhile. My mind always wanders off thinking about other things until that moment when you screech the brakes on and your wandering mind instantly comes back to trained ear mode, backing up, slowing it down if need be, you know the drill. That still is my average no matter where I go except for 2 companies I tried and they lasted 1 to 2 days. This was before I started a list to go over with each interview. Most of the platforms I keep hearing are awful and impossible to get good lines with.
These companies and the way they operate just sound illegal to me. I mean how can it be legal to hire someone for a FT position for a certain shift and then not give them the work on a continual basis, not on and off scraps. I just don’t understand how they can get away with it legally.
The companies I have worked for want to keep their MTs busy so they as owners get their piece of the pie too! I have always worked from 7 am to 2 or 3 PM, did my 2000 lines for the day, and then had a life. I also will never work the one weekend day per week deal that I see these companies expecting in their ads. I did however work every other weekend once but when they advertised they said the position was every weekend. I told them I cannot work every weekend and they obliged. That was the second company I worked for. I don't waste my time bouncing from company to company hoping it will work out either. You can find all that out in your interview. I made a Word file when I decided to leave the every other weekend company because I wanted my full weekends back. I listed the questions I needed to know and if they were unwilling to accommodate my needs I moved on. There are plenty of companies out there to choose from who still respect their MTs. How can you ever leave town for a regular weekend or 3 day weekend if you are stuck working? Don’t settle for every weekend. At least tell them every other. I don’t know. Obviously it is up to you and everyone is different. I just can't imagine living that way.
I guess if I had no choice but to work one weekend day every week, I would have to take my laptop with me and sit half of my (I repeat my) weekend in the hotel room and try and enjoy the beautiful sunshine and waves crashing down on the beach from afar.
I am not an IC either by the way although I was for the first company and loved it because of how much you can write off, like half of your 1099!! There are advantages to both depending on your life situation at the time. I however took the second job because at that point I needed medical insurance and the place I am at now as well.....
You may be shocked, but most of us SM
aren't. Whether it's MQ or any other company, they have no compassion or care for anyone working for them.
No and I'll be shocked if we do. nm
nm
I'm shocked. How come you didn't
how much you don't care and that it doesn't make any difference to you? Maybe nobody takes you seriously for the simple fact that your posts have no credibility.
Same here. I too was expecting (sm)
the 12 foot binder full of paperwork. It really is simplified and also allows you to have many secondaries that you can jump into with ease if need be. When you happen to be in that specific client's report, you just hit a hot key combination and up will come the information for that account - all the formatting, in many times a sample of that particular dictator, etc. It really does remove a lot of the clutter. I think you'll find it to be a welcome change.
Am I expecting too much or am I
This MT has lots of years of experience and has sent out resumes the past couple of weeks in answer to jobs posted here and elsewhere. I am an SE and looking to supplement my income. In the past whenever I would send a resume, I would get at least an automatic reply: We have received your resume, and will be reviewing it shortly, or something like that. Now, I get no response whatsoever. There could be the sounds of crickets in the background.
Could there be something with my e mail? My resume has always done well for me, and even with my added 1 job in the last year. And it isn't like I am applying to jobs which are not looking for people. I apply to the types of positions they seek, and I have lots of experience.
Finally, my question to you is this. I have been offered a job with an American company but they do offshore. I initially said that when I found out they off-shored I had to decline, personal policy of working for USA only. If I get no responses to my resumes now, should I go to the other job which off-shores in spite of my feelings on the subject? Would feeding a family and having money for the holidays be more important than my stance on offshoring versus all USA?
Thanks in advance for your replies to the above. This MT is really kind of confused, I realize there is a recession, but seems like employers are acting kind of strange... maybe it is me!
I did not get anything and was no EXPECTING anything (sm)
and that is okay with me. People should not EXPECT gifts. Although my boss did send us a letter stating how grateful she was and it was very sincere. I work for a wonderful company and they are great people.
That's what I'm expecting. nm
x
Be about like expecting them
to vote in term limits. Anybody see that happening?
Ask them who they have doing payroll for such a big company. You'd be shocked. nm
.
When I open my mail I am shocked to see so many
mailnotes from my company looking for help! Do they think all we do is sit at our desks and wait for work? Where are they when I log on and there is NOT work ---- for days?
They offshore, sound quality not great, quality
of work coming back from India is bad and they don't pay enough for editing it.
you spelled quality qualitily maybe that is why you have quality issues.
Sorry, but even spell check misses stuff. You have to at least be able to spell to do this job. Well, you don't have to know English if you are Indian, but us Americans have to spell!
You're shocked and embarrassed that your employees
do a million lines per month? Why, is that bad? Should they be doing more lines, or should you be paying them more per line? Wouldn't using Dragon Naturally Speaking get rid of a few of your employees? It doesn't take nearly as long to edit as it does to type and proof. Do your employees use text expanders? What are you really asking here? The gist of what I'm getting is that you want to make more money.
Half the employees didn't take it? I'm shocked.
xx
Ms. Manners would say expecting to be thanked for
offputting and not the norm in society. If someone gives you a compliment, you say, thank you, and smile graciously. If you expect the person who gave you the compliment to thank you for saying thank you...you might was well climb on a merry-go-round because the two of you will be doing nothing the rest of the day but thanking each you.
Thank you! No, thank you! No, don't thank me, thank you! No, no, don't thank me, thank you!...
get the picture?
not expecting them to do it, just want to hear the response! lol
Realize not all of these questions are going to have a response I'd like to have, but I do what to know what the alternative answers are. :-)
Yes, I think you're right about expecting downhill with them.
I've been attempting QA with them and not only is the software slow with numerous problems for QA, but the reports I'm getting to QA basically need to be redone. I find it hard to believe that an MT actually typed some of the sloppy, full of error reports I've seen, and 4 cpl is not enough money to sit around redoing every report. I'm afraid I'm finished with this place.
where they 35 comparable reports - or 35 short and 35 long reports? nm
x
From someone who bothered sending a resume, I take it back. I'm shocked at the immaturity
level that is going on. There is no way I would even think of accepting a job that would have a recruiter who acts as you have on here. I'm pretty sure you burned all of your bridges. I feel for the companies who hired you to represent them. How proud they must be..NOT.. Wow..
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