docking $10 per report for mistakes. I immediately sent in
Posted By: my resignation. nm on 2007-02-03
In Reply to: Platform bad, toggling between multiple screens, never got feedback - until email saying they were docking $10 per repor
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This was a mass email, about docking $10 per report.
p
I agree platform awful and they deduct for mistakes, to the tune of $10 per report.
:_
Docking pay
If people want to work for a company which docks them for errors I could care less...
and you still sound like management, or an apologist for same...
Docking for errors
 Run for the hills. I think this is absolutely terrible. Tell them to take a hike and leave.
VR/SR issues and docking pay
Just spoke with my MT friend at our local radiology group that uses a combination of speech recognition and EMR. She tells me that one of the on-call MTs who also works at the local hospital (which uses escription) has instituted a minimum requirement of minutes to complete during their shift and if they don't meet it, their pay gets docked. The problem, my friend tells me, is that with repairing a speech recognized document, after it has been supposedly edited by an MT and sent for signature and signed, when you must fix a problem after the fact, it takes a lot longer. So what the MTs at the hospital are doing, in order to not get their pay docked, is rushing through the editing process and missing things. Sounds like a recipe for disaster.
Or the companies that institute docking pay.
Seems to me they have a part in this whole scenario too, which is what I think the original post was about before it got turned to the MTs. Aren't they risking quality for the sake of the almighty dollar?
Docking pay for errors is totally ridiculous!
With the way these doctors dictate (and some of them are really horrible), MTs don't deserve getting docked for errors. By docking for errors, you're forcing MTs to try and guess at things, which is much, much worse than leaving a blank. I'd never work for any company who docks pay for errors - NEVER. It's got to be the most absurd thing I've ever heard of in my life!!
They were docking for errors and still using a DOS program last year. Can anyone update this? nm
s
You can plug in a USB keyboard into a laptop or use a docking station.
NM
mistakes
I have the feeling that the one that answered me belongs to the company and wasn't happy about what I pointed out. But have never heard anything about this company and if nothing is said, guess it must be an okay company. But usually you are a little more gracious when someone tells you that there are errors on something that the public views like a web page, brochure, advertisement, etc. We don't like mistakes but they happen and we don't usually attack the person that points it out. If I were perfect and made no mistakes I would not be here right now but in a far better place. E-mails are completely different than web pages or brochures at least to me.
Thank you for what you said. I truly appreciate it. 
mistakes
I can see where radiology and other diagnostic tests need to be 100% accurate. But if any report done by some obscure, remote Transcriptionist working piecemeal in some who knows where place really meant life or death to anybody, do you think they would be sending it out to have it typed?
I don't think the OP pointed out any mistakes.
She was trying to help as she said. You all are just plain nasty.
Corrected mistakes - sm
I agree with you about the stupid mistakes that are corrected by the dictator. I feel terrible when the doctor spells out BOWEL or other simple words. The MTs who type like that are a disgrace to the profession. You HAVE to pay attention to every word, know the difference between ileum and ilium, in these diagnostic imaging reports. I don't blame the radiologist for being upset - and the MT deserved being yelled at for it. There is NO excuse. I'm ashamed everytime I have a dictator spell out something so simple, but I do appreciate the occasional spelling of an obscure illness, etc., although I don't trust their spelling, I always check it myself, but their spelling is a help to looking it up. Why throw stones about the offshore MTs when there are MTs here just as bad, or worse? No wonder accounts are constantly changing over to other companies.
I see so many mistakes in reports..
it makes me cringe. These reports are coming from US MTs who are supposedly so well educated they can't figure out the difference between the words to and too, their and there and have the gall to say they are professionals and demand more pay, all the while sitting at home griping about how fast, slow, mush-mouthed doctors are and they can't understand them. Take it more seriously, it is a real job, not just typing what doctors say.
Pharmacist mistakes
Like all production jobs, do you know how many pharmacy's fill in excess of 500-600 prescritions a day in a noisy, crowded, often unpleasant environment? That's less than a minute per prescription. Plus they have to deal with store management, counsel patients, field questions from patients and doctors (and sometimes even tell a customer where the toothpaste can be found), answer phones, and be responsible for what 5 or 6 pharmacy techs are counting and cramming in those little orange bottles. They often work 9 to 12-hour shifts, have to stand, and many times do not get breaks and sometimes even lunch. They also have to order supplies and medications. I agree pharmacists should hold a high-degree of responsibility for getting it correct, as should any doctor, but we ourselves need to wake up and realize they work in conditions most of the time far worse than our own, so we need for our own safety to check out what is in that bottle before we take it.
They would care about the mistakes if they had
nm
funny. she can point out mistakes but we can't? lol
lol
It bothers me because the mistakes I hear about
are stupid mistakes, like typing cereal instead of serial, or misspelling a doctor's name when we have a doctor's list, etc. This is carelessness that could potentiall cause the account to be lost. All the ones I've heard about were mistakes I know I wasn't making and it bothers me that I have no control over it and that 1 or 2 people who produce sloppy work jeopardize the account. I haven't really had a doctor do a correction in an ugly way, but then again I'm not sensitive to them that much because I know I'm not the one doing these. I'm not saying my work isn't being corrected, just that I have never head a correction dictated that I was guilty of.
I also dislike it when the QA dept. sends out a stern e-mail to the entire company about stupid errors, when I know I wasn't making the errors.
If I'm signing my name to a document I want it perfect so I don't blame the doctors for going over the reports with a fine tooth comb. The reports are a legal document and could also mean the difference in life or death of a patient if there are errors in the report.
They used to penalize and doc your pay for repeated mistakes. Don't know about now. nm
s
They dock you for mistakes that are not there or even if you go by AAMT BOS
No matter what, they dock you. When they cannot find mistakes in your work, they make them up. Late paycheck. I would make more money panhandling! System goes down...
Do not blame the MTs for company mistakes
I just received an email from my MT supervisor stating that she wanted to let us know that we just lost 3 worktypes on a major account because we were not transcribing, editing and delivering to the client within our contracted turn around time. She said she was sharing this information in hopes that we will realize how important it is for us to work our shifts,etc.
All of us working on this specific account are ICs. What has been happening is they want to treat us like employees. We get demanding emails to work and tons of how to do lists. No one at this company are employees,yet they want us to work like employees. When are companies going to realize that if you want someone to work a set shift and answer and read daily emails, then they should make us employees. This particular company send out daily long emails and only pay 5 cpl to edit acute care accounts with no benefits on escription. As an IC I never put all my eggs in one basket and especially not for 5 cpl. I do not feel the MTs should be blamed for losing these work types. I feel the company should take responsibility for this.
If the MTs are not meeting TAT or their said upon line count, then management should have let them go. However, I personally am required to meet 2,500 per pay and that is exactly what I do and no more at these rates and especially not for this company who make demands on us like we are partners in the company. I feel companies try to get off cheap by hiring ICs, but then try to hold you down to a schedule and treat you like an employee when you are not. This loss of work is the companies fault. Any opinions. Thanks
maybe he/she has excellent skills without mistakes
nm
I see lots of mistakes too and I work there
We can look up old reports and I am astounded by some of the mistakes made. Makes me wonder how they even got out of 100% QA. One report for a dictator I knew to be on ASR looked like they didn't even edit it -- it was just a string of words that made no sense.
Have no idea what's going on there, except there is the usual big push for production. Don't know which accounts the Indians are on, but they do have Indian coordinators working the overnight shift; they have given them phony American names, but it is easy to tell they are not from here. I'm getting aggravated with the place but don't want to be a job hopper.
For what it's worth, I commented on mistakes when
x
What kind of mistakes are they pointing out sm
to you? This whole situation seems odd to me.
who is made responsible for the mistakes
that slip through into a patient's report?
Do you think that all transcribed or VR reports are 100% error free?
This is no reason to stop the ongoing change to EMR.
Same thing.
Which is why I don't care if a few mistakes slip by.
Hope they're saving those pennies for the eventual patient lawsuits, either for malpractice, or ID theft.
Common for doctors to correct MTs mistakes
I posted this on the MQ board by accident...
I am an IC and have doctors (but one in particular that does it the most) correct other peoples transcription mistakes while they were dictating ..It doesn't happen all of the time, but when it does it's pretty harsh ..and it even embarassed me and I knew that I wasn't the one that made the mistakes!! My face turned red a few times (not just by the mistake, but how the doctor would say it/react)!! Or leave little sly comments (which I have to note) for the transcription company. Not to mention how insanely strict they are, as they go over EVERY SINGLE REPORT with a fine tooth comb and if you have an *a, of, to* out of place (that doesn't even come close to changing the context)... your boss/you/one of the other MTs hear it.
Is this common? I am beginning to feel very belittled by this. It is just to the point where I am so paranoid that I am human and might make the smallest mistake. My production is really showing it. 
Um, some facilities are getting back huge mistakes!
Depends where you work. If you have access to all reports, try looking up some that have gone to the facilities. Where I work, it is frightening!!!! ; 0
I dunno, don't you see the words that you are typing? Can't you see mistakes that way?
I have great transcription times. Instead of 4:1 or 3:1, I'm definitely 2:1 and have one dictator that I can actually type as fast as he can talk, yielding a 1:1. I have easy work (physical therapy), use word Expanders and just look at what I type as I'm typing. I don't re-read, never have, never will but easily hold to 99-100% accuracy. Once in a while, I might put in something like state for stat but honestly, my clients love my work and my clean reports.
whoa what kinda mistakes are YOU making?
You work that many hours and I am sure there are a few screw ups here and there in your reports from tiredness. I mean even your posts are very hard to understand.
Takes a lot of patient to correct same mistakes for
x
Are you saying that you are immediately
no message
You will get set up immediately with
no problems and they are the best company I have worked for as far as helping solve problems immediately.
The one immediately above us. nm
I would be looking for another job immediately...sm
Good luck on the matter.
Agree with hmm, no perfect MT, everyone makes mistakes, as do computers
and when do they are usually a lot worse...
Sure, we will all email you immediately. Are you really
ewwwwww!!
If it was me, I would have told them no way immediately. nm
You showed great restraint.
I quit immediately.
You got paid for the straight typing, no templates.
They advertise quite a lot and that's probably the reason why!
Need ananswer immediately, please!!
On Friday of last week, I drove almost 100 miles to an interview that was supposed to be a subcontractor position. I was asked to come in for the day and type some reports to get familiar with the account and to see if I wanted to do it. I drove the 100 miles, typed for the company. Keeping in mind that I was a subcontractor and could work and quit when I wanted, I decided to give it a try. As soon as I got home, she called and wanted me to work on Saturday to get the hospital caught it. So, I transcribed on Saturday. Then, I received a call on Sunday requesting that I type. So, I typed on Sunday. I got phone calls all day yesterday, Monday, pleading that I work and the hospital is seeing that I am logged on, but no work is coming in. The work was not coming in because I received Japanese/Chinese discent dictators and it literally took me an hour a report. I received calls all day long. To work, change things, work more, and I was told now that I was their go-to girl and needed me to work, work, work. I could not log off because I would get calls. So, today, which is Tuesday, their system broke down and when they finally fixed it, guess what, they needed me to work an additional 8 hours. This was after I got up early to work, but due to their system break down, I was hours behind. After listening to 3 messages on my answering machine, I sent an email telling her I have accepted another position. Four hours after I sent her the email, she called me up and asked why I was not working for her and that she is going to lose her account. I asked her if she got my email. SHE SAID SHE GOT MY EMAIL, BUT DID NOT REALIZE I WAS NOT WORKING FOR HER ANYMORE. How ridiculous is this? She said she needed me to log on now because I was her go-to girl and she was going to lose her account. I am exhaused, but she needs me until Friday or she will lose her account. I am a subcontractor. Also, I signed no papers and she could shaft me for my money if I stay. WHAT SHOULD I DO? SHOULD I LOG IN AND WORK UNTIL FRIDAY AND HOPE SHE PAYS ME OR JUST MOVE ON? She sounded desperate, but she has worked me out all ready.
I quit immediately, too.
It won't be a blip on the radar of D's sell-out, unfortunately, but at least I know I did the right thing for myself and my belief system/ethics.
Congratulations to us, and anyone else who is in a position to do the same!
People do make mistakes sometimes. Maybe it was an oversight or plain ole mistake
on someone's part, an unintentional mistake. It is possible.
My point was to show that these are NOT typos, but grammar mistakes, comprende?!..nm
nm
I'd see a red flag immediately if a company sm
waited a year to test me. From everything you said, it sounds like this company is desperately trying to fill a quota of US MTs to land/keep this account. Anyone born in the USA would do. If you were sincere in not wanting to work for companies that offshore, you should say so clearly right at the start and not go through all the traveling, testing, and ironing! I'm sorry this turned out to be such a negative for you. Best to do research beforehand.
I heard back immediately
I got a one sentence email saying I didn't have enough experience. Must be pretty difficult work. I have been typing all work types for 19 years, especially psych and radiology..the two on the list. I have also done ESL in every job I have ever been employed. Oh well, asked her to keep my name in the barrell!
start immediately to think about ESLs........
nm
I too made quota immediately
!!!!!!!!!!!!
I was immediately offered a position with
Webmedx after the interview. I didn't have to test based on my experience and score on the verbal testing.
If you applied through TransHealth they still seem to be operating as two separate companies and dealing with a different group of people. I applied to them before the merge and I never heard from them after submitting my resume.
Stop typing immediately....and see what happens.
They'll be blowing your phone up. Tell them, when they put your check in the bank, you'll start back typing, because you don't type for free. They gave you a date you will get paid and they should honor that. In the meantime, be looking for something else.
You are right. I am going to implement this title immediately. Thank you very much! nm
nm
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