company does not answer e-mails or phone calls
Posted By: dmm on 2007-06-04
In Reply to:
Hi guys,
Just wondering if any of you have experienced this. I use to work for this company full-time. I went to part-time because we were running out of work and I decided to go back to school (because I am tired of this game with having work and then running out).............
Anyway when I dropped to part-time, my insurance was cancelled (which I know happens) but the premiums are still being taken out of my check. I have 2 checks now with those premiunms being taken out.............I have called payroll and left e-mails (this lady never responds)............now I am thinking this illegal...........
Feedback please. I would like to stay on with this company part-time but...........
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phone calls
Is anybody transcribing for Steve who had the 15,000+ 3-5 minute phone calls between docs and patients, I believe? Just wondering if your making good money or not? Thx
phone calls
Oh my God I am and no I'm not making good money. I wish I had never started this job!!!How many did you get? I got 500 and I have a full-time job?
well, what do you want...phone calls?
They have to get you when they need you somehow.
That explains my unanswered phone calls. nm
xxx
Make the right phone calls and report her
xx
It took me 9 weeks and 2 phone calls to get my check.
I had to leave voice mails and no calls ever returned, but I finally got my check. I knew someone who was still waiting after 12 weeks.
No problem. But I don't answer e-mails
The only way you can be tracked by anyone is by replying to an e-mail. I don't mind answering your questions here, but just don't respond to e-mails from here. Sorry for the inconvenience, but I am sure you understand the necessity.
Do a search of ASR, ISR or VR on this board and you will see numerous threads about the subject matter.
Basically, you end up doing more work as the VR systems are incapable of understanding 100% of what is dictated, so you must proof to sound 100% of the job. The corrections usually take longer to do than it would take a good MT to just transcribe the job from scratch. The MTSOs have discovered that they can cut your pay in half, telling you you will get more lines because you just have to scan the report and fill in the blanks. That is completely, absolutely incorrect. The ONLY one making any money on VR is the company.
The work that is produced by VR programs is subpar at best and dangerous at worst.
All of the WORK RELATED emails, IMs, phone calls, etc...sm
Up until 05/13, I was a production paid MT that was expected to work a very structured, 6.5-hour shift that was to be performed from 9a-4p. HOWEVER, the constant disruptions that came from my supervisor and other staff members (mandatory IMs, emails, phone calls, on-line meetings, etc) was considered non-productive and had to be made up. It took me 8 to 10 hours a day (on a good day) to get in 6.5 hours of transcription! I was then accused of not sticking to my schedule because many of those hours were done in the evening (after the office went home) and I was finally left alone.
Could you even try to imagine anyone else (regardless of profession)being told to stay after their shift was over to make up any time spent performing work related tasks? It doesn't happen and never will!
Why are we expected to be so grateful to be at home when the only difference is demographics? Oh, and maybe a water cooler...
Rather than all those phone calls, why doesn't MQ just do things legally and mail out
defining company policies and procedures, benefits, etc. It seems they just don't want to be legal and upfront with their MT's.
What company does not have an employee handbook outlining their policies and procedures, etc. As of late, MQ does not put much of anything in writing -- even the supes will not respond to our questions by imail, but always calls us back via phone. These phone calls really need to be recorded when this happens. Telephone conversations seem to be all the proof of ANYTHING that we MQ MT's have anymore. Have you ever heard of a company that will not respond to emails. MQ has gotten really bad about this in the last year or so. I would much prefer a company to put things in writing.
Posts from Aug. say hounded by phone calls all day, micromanage your time, and
s
The short answer is because we get the backlash from these. We get calls from MT's who sm
have had a bad experience somewhere and act like we owe them the world, even though we have never even talked them before. I don't lurk on this board. I come here for information and make posts and help on the word boards. I come to find out about changes such as new equipment and software and opinions on different software.
Perhaps we are all generalizing too much. My request would be for MT's to realize that all companies are not bad and while you may have a bad experience somewhere, it does not mean that you will have the same experience at my company.
Generalizing all Mom-and-Pops together is also not fair. Everyone has to start small and some of us plan on growing. Right now, I have 20 MT's but I want to double that or even triple that and I come here to find out the best ways to get and keep employees. It would be nice to ahve someone come to me and say that they are looking for a change without assuming we are going to be as bad as the company they just left.
Lack of work, offshoring, never answer e-mails....
Well, I never heard back from them, even after I sent tons of e-mail and personal phone calls
 And, I am sure I nearly aced the test. Very simple.
don't answer the phone then
They are just doing their jobs.
right on. My ROM won't even answer her phone or
an e-mail. But we are oh so important. I talked to her once since she was put in charge of us.
That score is with current company. I also have e-mails from
my STM at Webmedx telling me how pleased they were with my work. Someone is always wanting to say that you just couldn't cut it when you leave a company, but that wasn't my situation. Actually the lack of work was a blessing. I now work for a company whose QA is very strict, even more so than Webmedx, where my score last month was 99.9%, there is lots of work 24/7, and the pay is better. I was also making my line count after 3 days. So the story had a happy ending. When one person leaves that might be chalked up to a quality issue, but when several leave at the same time then that likely isn't the case. The numbers showed what the workload was like.
With any company that uses a C-phone you will need ULD.
call the phone company
and tell them they are, in fact, harassing you and ask them how to block their calls. That would seem to be a better way to handle it.
Thanks. I am very rural and my DSL is through our phone company. (sm)
I usually reboot and then if I don't see anyone else posting about it I figure it is probably my internet. Totally impatient person here, especially with all the stuff we all need to do around the holidays.
the company sets the keys - ask your job. It is not the phone.
I have worked on several accounts via C-phone and each acocunt had it set their own way - similar - but not exact. Companies can calibrate each gal differently as well such as not being able to skip jobs, among other things.
ask you supervisor.
company-paid phone bill?? sm
Crazy question, have high speed internet and AOL for my mail. I do not have unlimited long distance. Is there any company for whom you would not run up a huge phone charge, could not do that! Crazy question, I know - but doesn't hurt to ask.
The Indians didn't get a raise, but I'll bet the CEO of the phone company did!! nm
x
If you say which company, we might be able to answer more accurately.
x
That's the company's bogus answer
I work every Saturday 10a-2p and come back and do 10p-2a. On Sundays, I usually do a fairly similar schedule. I have primary responsibility for two hospital accounts, one a very large teaching hospital and the other a mid-size community hospital. I could count one hand the number of STATs I get from both hospitals either day, and even that would be a really busy STAT day for the pair. For whatever reason, you want to buy into management's BS, but the only person you're fooling is yourself.
NM, saw the answer on the Company board. Congrats!
.
I work for the company and to answer some of your questions
When you talk about flexible, what do you mean, working whenever you want or just what? I might get slammed for it but do not care but companies need to be able to set some kind of schedules to get their work done, so dont know exactly what kind of flexibility you want. How long to make money? Well, again that has all to do with the person working. Are you a newbie with 3 months experience or have you worked 20+ years and doing the work is like taking candy from a baby? Variables. Is is worth accepting a job there, depends on you. I work there, have for about 3 years, love it but everyone is different.
I'm like to know the answer to her post also. I have worked for an MT company in NY state,
and while I lived in another state at that time, I received full benefits; Ic or employee status had no bearing on receiving benefits. If I were the original poster, I would check this company out very thoroughly. Something just doesn't sound right tax-wise.
Email me privately. I think we work for the same company and I have an answer for you.
I went through all of this about 6 months ago and if it's the same company I'll give you the lowdown.
can't anyone answer my question - what's with all the puffy "love the company" comments
I didn't ask if this is a good company to work for.
how do we work it? Easy answer - work for another company. That happened with the company
I was working for. I would wake up at 4 a.m. AND ON THE WEEKENDS TOO because they needed "coverage" supposedly and I would sit until 9:30 or noon without any work. Sorry, but my rent of $1450/month could not be paid with only $57/day. So I got another job and when I got the equipment and everything, then I quit for the other employer.
TT management does not answer questions that you ask them; only answer those they want to answer.
I know, work for a long time and tried asking questions, but they just beat around the bush and don't answer the true question that you presented to them.
Maybe it is kite flying weather where you are !!!
YOu gave Colleen no constructive info. "Run" is not an answer to the question of how a company
:+
Worked on C-phone for 10 years with 1 phone line
nn
C-phone - I purchased a c-phone from someone in Oklahoma but never got it. *sm*
First she told me her grandmother died. Then she told me she mailed it. Then she told me her daughter was having chemotherapy. Call me naive, but I thought she was sincere and cannot imagine anyone using their daughter as an excuse. If this is the same person from Oklahoma, I sure would like to know about it because now I want my money back.
I don't have a second phone line ... cable modem for the internet, regular line for my C-phone.
If anyone wanst to get through to me while I'm working, they have my cell phone number.
And, as I said, some accounts are using wav files -- no doubt soon all of the accounts will convert. Hope so ... would make it easier (less expensive) to work when traveling. :-)
Lots of good companies out there -- hope you find one that fits :)
Way, way, way too many e-mails
nm
Thank you both for the e-mails.
I cannot, however, use Iscriptor, so that one is out. I don't have enough memory for Iscriptor, so I am told. I'm running windows XP. I was told by another company that I do not have enough memory to run Iscriptor. Thanks bunches for your replies!!!!! 
how about those e-mails..
that say change is always difficult and getting back on track. The e-mail I got transferring me to a lower-paid account said that. I had to get back on track too - had to go.
E-mails ignored
Never get a reply to e-mails. I've e-mailed a particular person about the same topic on 3 different occasions and have yet to get any kind of response. Not very professional IMO.
Thinking I should resend it with a copy to Transcend stating I've yet to get a response from anyone at MDI and maybe they can answer the question.
I am wondering if I am being encouraged out of the company... My thoughts exactly.
What garbarge!!! How about the e-mails
I have telling me to take the next couple of days off because there is no work. That place is worse than I thought if you always have work. Sounds like management is totally incompetent.
Over 500 e-mails in just over 2 months. How do you have
time to work? There have been multiple, multiple posts about the poor communication from Precyse. How questions are asked but never answered. I wouldn't want to work for a company that sent that many e-mails. There should be no reason to send that many e-mails, even if they are bulk e-mails.
I'd like to get in line on the e-mails, tx. NM
x
Does anyone else have problems getting e-mails
nm
Just forward the e-mails and any
questions you have to your supervisor.
Political e-mails
How timely...I received that type of e-mail today....Wonder if we're at the same place................But yes, it's so inappropriate and offensive, particularly since I don't swing the way of the e-mail. Even if I agreed, I would still feel it's inappropriate.
When will you respond to our e-mails?
nm
You never respond to e-mails.
I received several e-mails sm
privately stating some of the same things the others had said. These e-mails are all from experienced MTs with 20+ years experience. I would agree with your post IF the e-mail I had gotten from the recruiter hadn't been worded so strangely. She was very very nice but it was obvious this was a problem with her higher up and she did not agree with it. Its ok but it does aggravate me that they are taking up so many MTs time with their testing and not being up front. I would rather they say they are slow than make up something. I can't say as I would feel comfortable working for a company that would lie up front. I am glad you have a great experience there though. Any job in this economy is a blessing! BTW from the time these posts were done yesterday until this morning, I have had a job offer I think I am going to take. Thanks for your post.
I tried it, but it kept dropping my calls. nm
nm
Ah, so you are the reason I got so many calls
about my schedule and getting stats assigned to me allll day long!! LOL! You know who I am, basically in the same boat, and that I applaud them for the same understanding you described 
conference calls
I hate them, hate them, hate them.
I have worked a few places where conference calls were utilized and INVARIABLY they covered things that could easily have been covered in a memo, in a couple of paragraphs even, only the call would last half an hour to an hour. They were always a COMPLETE waste of time. Paid or not, they were just unbearable.
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